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Our KPN and T-Mobile users continue to experience the fastest download speeds, this time with scores exceeding an impressive 68 Mbps. However, when we analyzed the overall download speeds experienced by our 5G users — Download Speed Experience – 5G Users — those on KPN observed the fastest speeds (127.9 Mbps), well ahead of the 107.1 Mbps and 70.9 Mbps seen by 5G users on T-Mobile and Vodafone’s networks, respectively.
KPN is the outright winner of the Upload Speed Experience award for the second report in a row, this time with a score of 16.5 Mbps — 1.9 Mbps faster than the speeds experienced by our users on second-placed T-Mobile’s network. There was no statistical difference between the overall upload speeds observed by our KPN and T-Mobile 5G users, but their scores of 32.6 Mbps and 29.6 Mbps, respectively, were roughly double the average upload speeds seen across all our users on their networks.
T-Mobile is once again the outright winner of the Video Experience award, this time with a lead of at least 1.1 points over its rivals. The operator has now won the award for four reports in a row, making it the only operator to have held the award since our March 2020 report.
Little has changed since we last looked at the Dutch mobile network experience, to the point where our awards table is completely unchanged since our last report. Looking at our experiential metrics, all the Netherlands’ national operators remain locked in three-way ties for both Games Experience and Voice App Experience, while T-Mobile is still the outright winner of the Video Experience award. All three mobile operators’ scores for 4G Coverage Experience have not changed since our last report so KPN is still the outright winner of this award. Meanwhile, T-Mobile and Vodafone remain joint winners of the 4G Availability award, with a lead of 1.1-1.6 percentage points over KPN.
KPN announced in July that it will stop providing 3G services on 31 March 2022 — two months later than its previous target — and that its 2G network will still be available until at least April 2025. T-Mobile began shutting down its 2G network on June 1, 2021, while Vodafone took its 3G network off air back in February 2020. Ending support for legacy network generations is important as it allows more spectrum to be dedicated to modern technologies used by the majority of mobile users, enhancing their experience.
In this report, we've analyzed our data gathered in the 90 day period starting May 1, 2021, and ending July 29, 2021, to see how the Netherlands’ three national operators — KPN, T-Mobile and Vodafone — stack up. Our overall metrics include measurements from our 5G users and we have also analyzed the overall experience of our 5G users across all generations of network technology — weighted by the proportion of time that they spent on each of them (our 5G Users metrics). We have published a companion report — Netherlands 5G Experience Report September 2021 — which analyzes the experience of our 5G users on 5G networks.
| Mobile Experience Awards Netherlands | |||
|---|---|---|---|
September 2021,
Netherlands Report
|
K
KPN
|
T
T-Mobile
|
V
Vodafone
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
September 2021,
Netherlands
|
|---|---|
|
Video Experience
|
T
T-Mobile
|
|
Upload Speed Experience
|
K
KPN
|
|
4G Coverage Experience
|
K
KPN
|
|
Mobile Experience Awards Draws
|
September 2021, Netherlands
|
|---|---|
|
Games Experience
|
K
KPN
T
T-Mobile
V
Vodafone
|
|
Voice App Experience
|
K
KPN
T
T-Mobile
V
Vodafone
|
|
Download Speed Experience
|
K
KPN
T
T-Mobile
|
|
4G Availability
|
T
T-Mobile
V
Vodafone
|
|
Video Experience
Additional Metrics |
K
KPN
|
T
T-Mobile
|
V
Vodafone
|
|---|---|---|---|
| in 0-100 points | |||
|
Video Experience – 5G Users
| 80.2 (± 1.11) | 80.1 (± 1.22) | 78.9 (± 1.06) |
| Video Experience – 5G Users | in 0-100 points |
|
K
KPN
|
80 (± 1.11) |
|
T
T-Mobile
|
80 (± 1.22) |
|
V
Vodafone
|
79 (± 1.06) |
|
Games Experience
Additional Metrics |
K
KPN
|
T
T-Mobile
|
V
Vodafone
|
|---|---|---|---|
| in 0-100 points | |||
|
Games Experience – 5G Users
| 84.3 (± 2.05) | 84.0 (± 1.52) | 82.9 (± 2.05) |
| Games Experience – 5G Users | in 0-100 points |
|
K
KPN
|
84 (± 2.05) |
|
T
T-Mobile
|
84 (± 1.52) |
|
V
Vodafone
|
83 (± 2.05) |
|
Voice App Experience
Additional Metrics |
K
KPN
|
T
T-Mobile
|
V
Vodafone
|
|---|---|---|---|
| in 0-100 points | |||
|
Voice App Experience – 5G Users
| 83.2 (± 0.64) | 83.3 (± 0.64) | 82.1 (± 0.64) |
| Voice App Experience – 5G Users | in 0-100 points |
|
K
KPN
|
83 (± 0.64) |
|
T
T-Mobile
|
83 (± 0.64) |
|
V
Vodafone
|
82 (± 0.64) |
|
Download Speed Experience
Additional Metrics |
K
KPN
|
T
T-Mobile
|
V
Vodafone
|
|---|---|---|---|
| in Mbps | |||
|
Download Speed Experience – 5G Users
| 127.9 (± 5.10) | 107.1 (± 4.80) | 70.9 (± 3.23) |
| Download Speed Experience – 5G Users | in Mbps |
|
K
KPN
|
128 (± 5.10) |
|
T
T-Mobile
|
107 (± 4.80) |
|
V
Vodafone
|
71 (± 3.23) |
|
Upload Speed Experience
Additional Metrics |
K
KPN
|
T
T-Mobile
|
V
Vodafone
|
|---|---|---|---|
| in Mbps | |||
|
Upload Speed Experience – 5G Users
| 32.6 (± 1.90) | 29.6 (± 1.57) | 18.7 (± 1.14) |
| Upload Speed Experience – 5G Users | in Mbps |
|
K
KPN
|
33 (± 1.90) |
|
T
T-Mobile
|
30 (± 1.57) |
|
V
Vodafone
|
19 (± 1.14) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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