Mobile Network Experience Report Portugal July 2021

Portugal

Mobile Network Experience Report
July 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

MEO wins the Download Speed Experience award

Our MEO users saw the fastest average download speeds (37.6 Mbps) and as a result the operator is the sole winner of the Download Speed Experience award. This has put an end to Vodafone’s impressive winning streak — it won this award in all of our previous reports on Portugal’s mobile network experience, stretching back all the way to January 2018. MEO’s score rose by 4.1 Mbps compared to that in our last report, while Vodafone’s score fell by 2.2 Mbps. As a result, MEO commands a lead of 3 Mbps over the previous winner. We noted that the gap between the two operators’ scores had been narrowing in our previous two reports, so MEO’s victory has been long in the making. MEO wasn’t the only operator to make good progress — NOS’s Download Speed Experience score increased by 2.5 Mbps (11.8%) from our previous report to reach 23.9 Mbps.

NOS draws level with Vodafone on upload speeds

Vodafone’s lead on Upload Speed Experience narrowed in our last report from at least 2.7 Mbps to 0.9 Mbps. This trend has continued to the point where Vodafone and NOS are now joint winners. The statistical tie between the two operators was triggered by a 0.8 Mbps (7.3%) increase in NOS’s score and a small decline in Vodafone’s. However, our MEO users saw the largest improvement since our last report as their average upload speeds rose by 1 Mbps (9.9%).

MEO ties with Vodafone on Video Experience and Voice App Experience

A 1.7 point increase in MEO’s Video Experience score since our last report and a drop of 0.2 points in Vodafone’s has resulted in a statistical tie between these two operators. As a result, they are joint winners of the Video Experience award. The two operators share the victory for Voice App Experience and this is the first time that these two awards have not been won outright by Vodafone.

NOS and Vodafone are joint winners for 4G Availability

NOS has slipped back below the 90% mark, with a drop of 0.4 percentage points in the proportion of time that our users on its network spent connected to 4G. However, as Vodafone’s 4G Availability score declined by 1.5 percentage points, the two operators are statistically tied for this award. MEO was the only operator on which our users saw an improvement, as its score rose by 0.6 percentage points to 85.9%, 3.9-4.6 percentage points behind its rivals.

Introduction

The dominant position that Vodafone held across our awards table in our previous reports has been heavily eroded by its rivals. The operator is still the outright winner of the Games Experience award and is a joint winner in five out of the remaining six awards. This is in stark contrast to our previous three reports in which it won all but one award outright and was a joint winner for 4G Coverage Experience.

MEO wins the Download Speed Experience award outright and is a joint winner alongside Vodafone for both Video Experience and Voice App Experience. NOS has forced a statistical tie with Vodafone for Upload Speed Experience and the two operators are also joint winners of the 4G Availability award. All three operators remain locked in a statistical tie for 4G Coverage Experience. The only outright win that Vodafone has successfully defended since our previous report is for Games Experience.

Hopes that Portugal will roll out 5G this year on a large scale are diminishing given the long-winded nature of the spectrum auction in the 700 MHz, 2.1 GHz, 2.6 GHz and 3.6 GHz bands. In early June,it hit the 100 day mark and the regulator ANACOM has had to change the processes underpinning the auction several times in an effort to speed up the bidding. Without new spectrum, should operators wish to launch 5G services they will need to re-use existing spectrum for 5G.

In this report, we’ve analyzed the mobile experience of our Portuguese users across all three national operators — MEO, NOS and Vodafone — over the 90 day period starting March 1, 2021 and ending May 29, 2021. Our results include measurements from all generations of mobile network technologies.

Opensignal Awards Table

Mobile Experience Awards, Portugal
July 2021, Portugal Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
July 2021, Portugal
Games Experience
Download Speed Experience
Mobile Experience Awards Draws
July 2021, Portugal
Video Experience
Voice App Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
MEO
74.6
NOS
73.1
Vodafone
75.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
MEO
74.6
NOS
73.1
Vodafone
75.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
77.3 (± 0.59) 75.1 (± 0.72) 77.1 (± 0.59)
3G Video Experience
58.6 (± 3.47) 53.4 (± 4.57) 61.0 (± 3.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
77 (± 0.59)
75 (± 0.72)
77 (± 0.59)
3G Video Experience in 0-100 points
59 (± 3.47)
53 (± 4.57)
61 (± 3.12)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
MEO
68.2
NOS
67.0
Vodafone
71.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
73.9 (± 0.93) 69.3 (± 1.22) 74.0 (± 0.85)
3G Games Experience
38.9 (± 2.36) 44.5 (± 4.78) 50.5 (± 3.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
74 (± 0.93)
69 (± 1.22)
74 (± 0.85)
3G Games Experience in 0-100 points
39 (± 2.36)
44 (± 4.78)
50 (± 3.19)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
MEO
80.3
NOS
79.5
Vodafone
80.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
81.5 (± 0.39) 79.9 (± 0.55) 81.3 (± 0.37)
3G Voice App Experience
73.3 (± 1.90) 75.2 (± 1.94) 75.6 (± 1.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.39)
80 (± 0.55)
81 (± 0.37)
3G Voice App Experience in 0-100 points
73 (± 1.90)
75 (± 1.94)
76 (± 1.39)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
MEO
37.6
NOS
23.9
Vodafone
34.6
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
42.7 (± 1.06) 25.7 (± 0.85) 38.5 (± 0.94)
3G Download Speed
7.4 (± 0.60) 5.8 (± 0.58) 6.8 (± 0.56)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Download Speed in Mbps
43 (± 1.06)
26 (± 0.85)
39 (± 0.94)
3G Download Speed in Mbps
7 (± 0.60)
6 (± 0.58)
7 (± 0.56)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
MEO
11.0
NOS
11.7
Vodafone
11.8
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
12.5 (± 0.35) 12.7 (± 0.42) 13.0 (± 0.35)
3G Upload Speed
2.1 (± 0.27) 2.3 (± 0.32) 2.8 (± 0.25)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.35)
13 (± 0.42)
13 (± 0.35)
3G Upload Speed in Mbps
2 (± 0.27)
2 (± 0.32)
3 (± 0.25)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
MEO
85.9
NOS
89.8
Vodafone
90.5
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
MEO
9.2
NOS
9.1
Vodafone
9.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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