Mobile Network Experience Report Spain February 2021

Spain

Mobile Network Experience Report
February 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Movistar wins the Download Speed Experience award

Movistar has reclaimed the Download Speed Experience award after statistically tying with Orange in our last report — which broke the three report streak in which it won the award outright. This change was mostly driven by a 0.6 Mbps drop in the average download speeds observed by our Orange users since our last report, as those seen by their Movistar counterparts rose by 0.1 Mbps.

Our Movistar users had an Excellent Video Experience

Movistar has returned to being the only operator in Spain on which our users observed an Excellent (75 or above) Video Experience, while our users on its rivals’ networks had a Very Good experience instead. The operator had an Excellent rating for this measure of the mobile experience back in our February 2020 report, but fell back to Very Good in our last report.

Our Vodafone users’ speeds have risen sharply

Since our last report, our Vodafone users have seen a sharp uptick in their average download and upload speeds. The operator’s Download Speed Experience score has risen by an remarkable 5.7 Mbps (31.3%) since our last report, while its score for Upload Speed Experience increased by a more modest — but still impressive — 0.9 Mbps (10%). This improvement pushed the average download speeds seen by our Vodafone users well above the 20 Mbps mark to reach 23.8 Mbps — and moved Vodafone into second place for Upload Speed Experience at Orange’s expense. None of the other operators saw their Download Speed Experience scores rise by more than 0.8 Mbps.

Vodafone turns the contest over the 4G Availability award into a three-way tie

This time, Vodafone, Movistar and Orange are our joint winners for 4G Availability, with no statistical difference between the three operators’ scores. In our previous report, only Movistar and Orange shared the award. Vodafone drew level with them thanks to a 0.3 percentage point improvement in its 4G Availability score, along with 0.6 and 0.3 percentage point drops in the proportion of time that our Movistar and Orange users spent connected to 4G, respectively.

Movistar’s Good rating for Voice App Experience is restored

For the first time since our February 2020 report, a Spanish operator — Movistar — has placed in the Good category for Voice App Experience. Back then, Vodafone also had a Good rating, but this time round, Movistar is the only operator with this accolade. Movistar has continued to dominate this aspect of the mobile experience, having won our Voice App Experience award outright ever since we introduced it to the Spanish market back in February 2020.

Introduction

While Vodafone launched its 5G network back in June, its rivals took a little longer to get going with Movistar, Orange and Yoigo launching in September. It is worth noting, given that the data collection period for this report began at the start of that month, that our results include measurements from 5G devices.

Although Vodafone has had more time to roll out 5G, this has yet to translate into success as far as our awards table is concerned, given that Movistar has won all but two of our awards outright and tied with Orange and Vodafone for 4G Availability.

However, the impressive 5.7 Mbps (31.3%) increase in our Vodafone users’ average download speeds since our last report has no doubt been aided by 5G adoption. Even with this increase, Vodafone’s Download Speed Experience score was still more than 8 Mbps lower than that of the front-runner — Movistar. If Vodafone can keep up this pace of improvement it will be able to contest the award in a couple of reports’ time, provided its rivals continue to see little improvement in their Download Speed Experience scores.

Opensignal Awards Table

Mobile Experience Awards, Spain
February 2021, Spain Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2021, Spain
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
February 2021, Spain
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Vodafone
71.0
Orange
69.7
Yoigo
70.9
Movistar
75.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Vodafone
71.0
Orange
69.7
Yoigo
70.9
Movistar
75.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
73.6 (± 0.23) 72.4 (± 0.28) 73.6 (± 0.34) 77.0 (± 0.21)
3G Video Experience
48.0 (± 1.16) 50.7 (± 1.50) 52.1 (± 1.56) 58.8 (± 1.26)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
74 (± 0.23)
72 (± 0.28)
74 (± 0.34)
77 (± 0.21)
3G Video Experience in 0-100 points
48 (± 1.16)
51 (± 1.50)
52 (± 1.56)
59 (± 1.26)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Vodafone
66.4
Orange
63.4
Yoigo
61.9
Movistar
70.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
71.0 (± 0.54) 68.4 (± 0.52) 66.7 (± 0.51) 73.1 (± 0.40)
3G Games Experience
36.4 (± 0.33) 37.0 (± 0.45) 37.1 (± 0.53) 45.5 (± 1.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
71 (± 0.54)
68 (± 0.52)
67 (± 0.51)
73 (± 0.40)
3G Games Experience in 0-100 points
36 (± 0.33)
37 (± 0.45)
37 (± 0.53)
45 (± 1.06)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Vodafone
79.6
Orange
78.7
Yoigo
78.6
Movistar
81.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.6 (± 0.17) 79.8 (± 0.19) 79.6 (± 0.26) 82.1 (± 0.16)
3G Voice App Experience
70.2 (± 0.64) 71.0 (± 0.65) 71.4 (± 0.80) 76.1 (± 0.55)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.17)
80 (± 0.19)
80 (± 0.26)
82 (± 0.16)
3G Voice App Experience in 0-100 points
70 (± 0.64)
71 (± 0.65)
71 (± 0.80)
76 (± 0.55)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Vodafone
23.8
Orange
30.6
Yoigo
25.0
Movistar
31.9
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
26.0 (± 0.30) 34.3 (± 0.39) 27.8 (± 0.37) 35.0 (± 0.39)
3G Download Speed
4.3 (± 0.10) 4.7 (± 0.14) 5.4 (± 0.15) 6.4 (± 0.14)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Download Speed in Mbps
26 (± 0.30)
34 (± 0.39)
28 (± 0.37)
35 (± 0.39)
3G Download Speed in Mbps
4 (± 0.10)
5 (± 0.14)
5 (± 0.15)
6 (± 0.14)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Vodafone
9.5
Orange
8.8
Yoigo
8.2
Movistar
11.9
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.4 (± 0.14) 9.9 (± 0.15) 9.2 (± 0.17) 13.1 (± 0.17)
3G Upload Speed
1.2 (± 0.04) 1.3 (± 0.06) 1.5 (± 0.06) 1.6 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Upload Speed in Mbps
10 (± 0.14)
10 (± 0.15)
9 (± 0.17)
13 (± 0.17)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.06)
1 (± 0.06)
2 (± 0.05)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Vodafone
90.6
Orange
90.5
Yoigo
89.1
Movistar
90.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Vodafone
9.2
Orange
9.5
Yoigo
6.8
Movistar
9.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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