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Movistar has reclaimed the Download Speed Experience award after statistically tying with Orange in our last report — which broke the three report streak in which it won the award outright. This change was mostly driven by a 0.6 Mbps drop in the average download speeds observed by our Orange users since our last report, as those seen by their Movistar counterparts rose by 0.1 Mbps.
Movistar has returned to being the only operator in Spain on which our users observed an Excellent (75 or above) Video Experience, while our users on its rivals’ networks had a Very Good experience instead. The operator had an Excellent rating for this measure of the mobile experience back in our February 2020 report, but fell back to Very Good in our last report.
Since our last report, our Vodafone users have seen a sharp uptick in their average download and upload speeds. The operator’s Download Speed Experience score has risen by an remarkable 5.7 Mbps (31.3%) since our last report, while its score for Upload Speed Experience increased by a more modest — but still impressive — 0.9 Mbps (10%). This improvement pushed the average download speeds seen by our Vodafone users well above the 20 Mbps mark to reach 23.8 Mbps — and moved Vodafone into second place for Upload Speed Experience at Orange’s expense. None of the other operators saw their Download Speed Experience scores rise by more than 0.8 Mbps.
This time, Vodafone, Movistar and Orange are our joint winners for 4G Availability, with no statistical difference between the three operators’ scores. In our previous report, only Movistar and Orange shared the award. Vodafone drew level with them thanks to a 0.3 percentage point improvement in its 4G Availability score, along with 0.6 and 0.3 percentage point drops in the proportion of time that our Movistar and Orange users spent connected to 4G, respectively.
For the first time since our February 2020 report, a Spanish operator — Movistar — has placed in the Good category for Voice App Experience. Back then, Vodafone also had a Good rating, but this time round, Movistar is the only operator with this accolade. Movistar has continued to dominate this aspect of the mobile experience, having won our Voice App Experience award outright ever since we introduced it to the Spanish market back in February 2020.
While Vodafone launched its 5G network back in June, its rivals took a little longer to get going with Movistar, Orange and Yoigo launching in September. It is worth noting, given that the data collection period for this report began at the start of that month, that our results include measurements from 5G devices.
Although Vodafone has had more time to roll out 5G, this has yet to translate into success as far as our awards table is concerned, given that Movistar has won all but two of our awards outright and tied with Orange and Vodafone for 4G Availability.
However, the impressive 5.7 Mbps (31.3%) increase in our Vodafone users’ average download speeds since our last report has no doubt been aided by 5G adoption. Even with this increase, Vodafone’s Download Speed Experience score was still more than 8 Mbps lower than that of the front-runner — Movistar. If Vodafone can keep up this pace of improvement it will be able to contest the award in a couple of reports’ time, provided its rivals continue to see little improvement in their Download Speed Experience scores.
| Mobile Experience Awards Spain | ||||
|---|---|---|---|---|
February 2021,
Spain Report
|
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
February 2021,
Spain
|
|---|---|
|
Video Experience
|
M
Movistar
|
|
Games Experience
|
M
Movistar
|
|
Voice App Experience
|
M
Movistar
|
|
Download Speed Experience
|
M
Movistar
|
|
Upload Speed Experience
|
M
Movistar
|
|
4G Coverage Experience
|
O
Orange
|
|
Mobile Experience Awards Draws
|
February 2021, Spain
|
|---|---|
|
4G Availability
|
V
Vodafone
O
Orange
M
Movistar
|
|
Video Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 73.6 (± 0.23) | 72.4 (± 0.28) | 73.6 (± 0.34) | 77.0 (± 0.21) |
|
3G Video Experience
| 48.0 (± 1.16) | 50.7 (± 1.50) | 52.1 (± 1.56) | 58.8 (± 1.26) |
| 4G Video Experience | in 0-100 points |
|
V
Vodafone
|
74 (± 0.23) |
|
O
Orange
|
72 (± 0.28) |
|
Y
Yoigo
|
74 (± 0.34) |
|
M
Movistar
|
77 (± 0.21) |
| 3G Video Experience | in 0-100 points |
|
V
Vodafone
|
48 (± 1.16) |
|
O
Orange
|
51 (± 1.50) |
|
Y
Yoigo
|
52 (± 1.56) |
|
M
Movistar
|
59 (± 1.26) |
|
Games Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 71.0 (± 0.54) | 68.4 (± 0.52) | 66.7 (± 0.51) | 73.1 (± 0.40) |
|
3G Games Experience
| 36.4 (± 0.33) | 37.0 (± 0.45) | 37.1 (± 0.53) | 45.5 (± 1.06) |
| 4G Games Experience | in 0-100 points |
|
V
Vodafone
|
71 (± 0.54) |
|
O
Orange
|
68 (± 0.52) |
|
Y
Yoigo
|
67 (± 0.51) |
|
M
Movistar
|
73 (± 0.40) |
| 3G Games Experience | in 0-100 points |
|
V
Vodafone
|
36 (± 0.33) |
|
O
Orange
|
37 (± 0.45) |
|
Y
Yoigo
|
37 (± 0.53) |
|
M
Movistar
|
45 (± 1.06) |
|
Voice App Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 80.6 (± 0.17) | 79.8 (± 0.19) | 79.6 (± 0.26) | 82.1 (± 0.16) |
|
3G Voice App Experience
| 70.2 (± 0.64) | 71.0 (± 0.65) | 71.4 (± 0.80) | 76.1 (± 0.55) |
| 4G Voice App Experience | in 0-100 points |
|
V
Vodafone
|
81 (± 0.17) |
|
O
Orange
|
80 (± 0.19) |
|
Y
Yoigo
|
80 (± 0.26) |
|
M
Movistar
|
82 (± 0.16) |
| 3G Voice App Experience | in 0-100 points |
|
V
Vodafone
|
70 (± 0.64) |
|
O
Orange
|
71 (± 0.65) |
|
Y
Yoigo
|
71 (± 0.80) |
|
M
Movistar
|
76 (± 0.55) |
|
Download Speed Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 26.0 (± 0.30) | 34.3 (± 0.39) | 27.8 (± 0.37) | 35.0 (± 0.39) |
|
3G Download Speed
| 4.3 (± 0.10) | 4.7 (± 0.14) | 5.4 (± 0.15) | 6.4 (± 0.14) |
| 4G Download Speed | in Mbps |
|
V
Vodafone
|
26 (± 0.30) |
|
O
Orange
|
34 (± 0.39) |
|
Y
Yoigo
|
28 (± 0.37) |
|
M
Movistar
|
35 (± 0.39) |
| 3G Download Speed | in Mbps |
|
V
Vodafone
|
4 (± 0.10) |
|
O
Orange
|
5 (± 0.14) |
|
Y
Yoigo
|
5 (± 0.15) |
|
M
Movistar
|
6 (± 0.14) |
|
Upload Speed Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 10.4 (± 0.14) | 9.9 (± 0.15) | 9.2 (± 0.17) | 13.1 (± 0.17) |
|
3G Upload Speed
| 1.2 (± 0.04) | 1.3 (± 0.06) | 1.5 (± 0.06) | 1.6 (± 0.05) |
| 4G Upload Speed | in Mbps |
|
V
Vodafone
|
10 (± 0.14) |
|
O
Orange
|
10 (± 0.15) |
|
Y
Yoigo
|
9 (± 0.17) |
|
M
Movistar
|
13 (± 0.17) |
| 3G Upload Speed | in Mbps |
|
V
Vodafone
|
1 (± 0.04) |
|
O
Orange
|
1 (± 0.06) |
|
Y
Yoigo
|
1 (± 0.06) |
|
M
Movistar
|
2 (± 0.05) |
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