In this report, we've analyzed our data gathered in the 90 days from the start of March 2020 to compare the mobile network experience of Spain’s four national operators: Vodafone, Orange, Yoigo and Movistar. As this period includes the introduction of a state of emergency in response to the COVID-19 pandemic, it also indicates to what degree the Spanish mobile experience has weathered the resulting changes in our users’ data consumption habits and locations
The average download speeds observed by our users across all four operators remained above 18 Mbps and those seen by our Yoigo users increased by 0.3 Mbps, while average upload speed scores either increased or remained constant for three out of four operators and none of them scored below 8 Mbps.
Voice App Experience appears to have been more affected by the crisis than other parts of the mobile network experience as our users across all four national operators reported modest declines of 1.2 – 2 points in this measure of the mobile experience. Our users observed similarly modest declines in their Video Experience across three out of four operators, with the only exception being our Yoigo users who saw their Video Experience improve by 2.2 points.
The impact of the COVID-19 pandemic on the mobile experience appears to be receding so our next report is likely to reflect more favourable circumstances. In addition, while the crisis was a factor in the Spanish government’s decision to delay the auctioning of spectrum in the 694MHz-790MHz (700MHz) band, Vodafone Spain’s CEO said back in May that the decision has not affected its 5G deployment plans. In the statement, the operator reported that it had increased the number of Spanish cities where it has launched 5G by six to 21.
While Movistar continues to dominate our award table, not everything has gone its way — it tied for the first place for the Download Speed Experience award with Orange, having previously won the award outright since our February 2019 report. Orange also succeeded in replacing Vodafone for second-place in our Upload Speed Experience award, but the tables were turned in Video Experience where Yoigo pushed it into third place.