Mobile Network Experience Report Spain July 2020

Spain

Mobile Network Experience Report
July 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Movistar wins our first Games Experience award

Our first look at the mobile Games Experience in Spain across at the operators level has revealed that Movistar users enjoy offers the best mobile gaming experience in this regard. While Movistar won by a reasonable 2.9 points, it placed in the Fair category, along with Vodafone and Orange. A Fair Games Experience means that users found the experience ‘average’. In most cases the game was responsive to the actions of the player with most users feeling that they had control over the game. Yoigo has more work to do in this area, as our users on its network had a Poor Games Experience, which means that most of them found this level of experience unacceptable.

All four national operators now have 4G Availability of more than 90%

Improvements in 4G Availability — the average percentage of time that our 4G users spent connected to 4G services — have been modest since our last report, rising by between 0.5 and 1.1 percentage points for our Orange, Yoigo and Movistar users, while those on Vodafone witnessed a 0.4 percentage point drop. These improvements were enough to push Orange and Yoigo past the coveted 90% mark for this measure of the mobile experience, putting them in line with Vodafone and Movistar, who achieved this in our last report.

Movistar wins the lion’s share of awards

For the second report in a row, Movistar is the only Spanish national operator to win more than one award, and its tally has increased slightly as it has gone from four wins and one draw to four wins — Video Experience, Games Experience, Voice App Experience, Upload Speed Experience — and two draws — it tied with Orange for both the 4G Availability and Download Speed Experience awards. The latter indicates that things haven’t entirely gone Movistar’s way as it won the Download Speed Experience award outright in our previous report, but its clean sweep of all three of our experiential awards, including our recently launched Games Experience award, is an impressive achievement.

Average download speeds have successfully weathered the COVID-19 lockdown

Despite Spain having been in lockdown for most of the current data collection period, the average download speeds observed by our Spanish users have proven to be resilient. Those observed by our Vodafone, Movistar and Orange users have fallen by just 1 – 2.2 Mbps (3.6 – 6.5%) when compared with the speeds seen in our previous report , while those seen by our Yoigo users actually rose by 0.3 Mbps (1.2%). Average speeds were above 18 Mbps across all four operators. Our Spanish users also saw their speeds start to recover towards the end of this report’s data collection period. Movistar was forced to share the Download Speed Experience award with Orange — the first time it has not won the award outright since our February 2019 report.

Upload speeds prove resilient — with one exception

Movistar has won the Upload Speed Experience award for the second report in a row, having overtaken the previous award holder, Vodafone, in our previous report. The changes in the average upload speeds observed by our Spanish users are something of a mixed bag. Those on Movistar and Orange reported increases of 0.4 Mbps (3.7%) and 0.5 Mbps (5.4%), respectively, while our Yoigo users have seen no change in their Upload Speed Experience since our last report. On the other hand, our Vodafone users saw their average upload speeds drop by 1 Mbps (10.5%). That said, this just means that they became roughly in line with those observed by our Yoigo users and no operator scored below 8 Mbps.

Introduction

In this report, we've analyzed our data gathered in the 90 days from the start of March 2020 to compare the mobile network experience of Spain’s four national operators: Vodafone, Orange, Yoigo and Movistar. As this period includes the introduction of a state of emergency in response to the COVID-19 pandemic, it also indicates to what degree the Spanish mobile experience has weathered the resulting changes in our users’ data consumption habits and locations

The average download speeds observed by our users across all four operators remained above 18 Mbps and those seen by our Yoigo users increased by 0.3 Mbps, while average upload speed scores either increased or remained constant for three out of four operators and none of them scored below 8 Mbps.

Voice App Experience appears to have been more affected by the crisis than other parts of the mobile network experience as our users across all four national operators reported modest declines of 1.2 – 2 points in this measure of the mobile experience. Our users observed similarly modest declines in their Video Experience across three out of four operators, with the only exception being our Yoigo users who saw their Video Experience improve by 2.2 points.

The impact of the COVID-19 pandemic on the mobile experience appears to be receding so our next report is likely to reflect more favourable circumstances. In addition, while the crisis was a factor in the Spanish government’s decision to delay the auctioning of spectrum in the 694MHz-790MHz (700MHz) band, Vodafone Spain’s CEO said back in May that the decision has not affected its 5G deployment plans. In the statement, the operator reported that it had increased the number of Spanish cities where it has launched 5G by six to 21.

While Movistar continues to dominate our award table, not everything has gone its way — it tied for the first place for the Download Speed Experience award with Orange, having previously won the award outright since our February 2019 report. Orange also succeeded in replacing Vodafone for second-place in our Upload Speed Experience award, but the tables were turned in Video Experience where Yoigo pushed it into third place.

Opensignal Awards Table

Mobile Experience Awards, Spain
July 2020, Spain Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
July 2020, Spain
Video Experience
Games Experience
Voice App Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
July 2020, Spain
Download Speed Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Vodafone
69.1
Orange
71.7
Yoigo
72.5
Movistar
74.6
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Vodafone
69.1
Orange
71.7
Yoigo
72.5
Movistar
74.6
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
71.4 (± 0.33) 74.3 (± 0.32) 74.6 (± 0.37) 76.4 (± 0.28)
3G Video Experience
50.1 (± 1.18) 53.7 (± 1.51) 55.9 (± 1.61) 58.9 (± 1.20)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
71 (± 0.33)
74 (± 0.32)
75 (± 0.37)
76 (± 0.28)
3G Video Experience in 0-100 points
50 (± 1.18)
54 (± 1.51)
56 (± 1.61)
59 (± 1.20)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Vodafone
68.0
Orange
66.3
Yoigo
64.9
Movistar
70.9
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
72.6 (± 0.48) 71.4 (± 0.49) 69.1 (± 0.62) 73.7 (± 0.44)
3G Games Experience
38.6 (± 0.28) 38.8 (± 0.35) 38.9 (± 0.39) 46.9 (± 1.66)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
73 (± 0.48)
71 (± 0.49)
69 (± 0.62)
74 (± 0.44)
3G Games Experience in 0-100 points
39 (± 0.28)
39 (± 0.35)
39 (± 0.39)
47 (± 1.66)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Vodafone
78.2
Orange
77.9
Yoigo
77.6
Movistar
79.5
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.2 (± 0.19) 79.0 (± 0.22) 78.4 (± 0.29) 80.0 (± 0.18)
3G Voice App Experience
70.6 (± 0.60) 70.7 (± 0.72) 71.7 (± 0.78) 74.7 (± 0.59)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.19)
79 (± 0.22)
78 (± 0.29)
80 (± 0.18)
3G Voice App Experience in 0-100 points
71 (± 0.60)
71 (± 0.72)
72 (± 0.78)
75 (± 0.59)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Vodafone
18.1
Orange
31.2
Yoigo
24.2
Movistar
31.8
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
19.8 (± 0.23) 35.0 (± 0.41) 26.5 (± 0.36) 34.7 (± 0.39)
3G Download Speed
4.5 (± 0.10) 5.2 (± 0.14) 5.6 (± 0.18) 6.7 (± 0.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Download Speed in Mbps
20 (± 0.23)
35 (± 0.41)
27 (± 0.36)
35 (± 0.39)
3G Download Speed in Mbps
4 (± 0.10)
5 (± 0.14)
6 (± 0.18)
7 (± 0.15)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Vodafone
8.6
Orange
9.8
Yoigo
8.4
Movistar
11.9
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.5 (± 0.13) 11.0 (± 0.18) 9.3 (± 0.17) 13.1 (± 0.18)
3G Upload Speed
1.2 (± 0.04) 1.4 (± 0.05) 1.5 (± 0.07) 1.6 (± 0.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Upload Speed in Mbps
10 (± 0.13)
11 (± 0.18)
9 (± 0.17)
13 (± 0.18)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.05)
1 (± 0.07)
2 (± 0.06)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Vodafone
90.3
Orange
90.8
Yoigo
90.2
Movistar
91.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Vodafone
9.2
Orange
9.5
Yoigo
6.8
Movistar
9.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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