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Our first look at the mobile Games Experience in Spain across at the operators level has revealed that Movistar users enjoy offers the best mobile gaming experience in this regard. While Movistar won by a reasonable 2.9 points, it placed in the Fair category, along with Vodafone and Orange. A Fair Games Experience means that users found the experience ‘average’. In most cases the game was responsive to the actions of the player with most users feeling that they had control over the game. Yoigo has more work to do in this area, as our users on its network had a Poor Games Experience, which means that most of them found this level of experience unacceptable.
Improvements in 4G Availability — the average percentage of time that our 4G users spent connected to 4G services — have been modest since our last report, rising by between 0.5 and 1.1 percentage points for our Orange, Yoigo and Movistar users, while those on Vodafone witnessed a 0.4 percentage point drop. These improvements were enough to push Orange and Yoigo past the coveted 90% mark for this measure of the mobile experience, putting them in line with Vodafone and Movistar, who achieved this in our last report.
For the second report in a row, Movistar is the only Spanish national operator to win more than one award, and its tally has increased slightly as it has gone from four wins and one draw to four wins — Video Experience, Games Experience, Voice App Experience, Upload Speed Experience — and two draws — it tied with Orange for both the 4G Availability and Download Speed Experience awards. The latter indicates that things haven’t entirely gone Movistar’s way as it won the Download Speed Experience award outright in our previous report, but its clean sweep of all three of our experiential awards, including our recently launched Games Experience award, is an impressive achievement.
Despite Spain having been in lockdown for most of the current data collection period, the average download speeds observed by our Spanish users have proven to be resilient. Those observed by our Vodafone, Movistar and Orange users have fallen by just 1 – 2.2 Mbps (3.6 – 6.5%) when compared with the speeds seen in our previous report , while those seen by our Yoigo users actually rose by 0.3 Mbps (1.2%). Average speeds were above 18 Mbps across all four operators. Our Spanish users also saw their speeds start to recover towards the end of this report’s data collection period. Movistar was forced to share the Download Speed Experience award with Orange — the first time it has not won the award outright since our February 2019 report.
Movistar has won the Upload Speed Experience award for the second report in a row, having overtaken the previous award holder, Vodafone, in our previous report. The changes in the average upload speeds observed by our Spanish users are something of a mixed bag. Those on Movistar and Orange reported increases of 0.4 Mbps (3.7%) and 0.5 Mbps (5.4%), respectively, while our Yoigo users have seen no change in their Upload Speed Experience since our last report. On the other hand, our Vodafone users saw their average upload speeds drop by 1 Mbps (10.5%). That said, this just means that they became roughly in line with those observed by our Yoigo users and no operator scored below 8 Mbps.
In this report, we've analyzed our data gathered in the 90 days from the start of March 2020 to compare the mobile network experience of Spain’s four national operators: Vodafone, Orange, Yoigo and Movistar. As this period includes the introduction of a state of emergency in response to the COVID-19 pandemic, it also indicates to what degree the Spanish mobile experience has weathered the resulting changes in our users’ data consumption habits and locations
The average download speeds observed by our users across all four operators remained above 18 Mbps and those seen by our Yoigo users increased by 0.3 Mbps, while average upload speed scores either increased or remained constant for three out of four operators and none of them scored below 8 Mbps.
Voice App Experience appears to have been more affected by the crisis than other parts of the mobile network experience as our users across all four national operators reported modest declines of 1.2 – 2 points in this measure of the mobile experience. Our users observed similarly modest declines in their Video Experience across three out of four operators, with the only exception being our Yoigo users who saw their Video Experience improve by 2.2 points.
The impact of the COVID-19 pandemic on the mobile experience appears to be receding so our next report is likely to reflect more favourable circumstances. In addition, while the crisis was a factor in the Spanish government’s decision to delay the auctioning of spectrum in the 694MHz-790MHz (700MHz) band, Vodafone Spain’s CEO said back in May that the decision has not affected its 5G deployment plans. In the statement, the operator reported that it had increased the number of Spanish cities where it has launched 5G by six to 21.
While Movistar continues to dominate our award table, not everything has gone its way — it tied for the first place for the Download Speed Experience award with Orange, having previously won the award outright since our February 2019 report. Orange also succeeded in replacing Vodafone for second-place in our Upload Speed Experience award, but the tables were turned in Video Experience where Yoigo pushed it into third place.
| Mobile Experience Awards Spain | ||||
|---|---|---|---|---|
July 2020,
Spain Report
|
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
July 2020,
Spain
|
|---|---|
|
Video Experience
|
M
Movistar
|
|
Games Experience
|
M
Movistar
|
|
Voice App Experience
|
M
Movistar
|
|
Upload Speed Experience
|
M
Movistar
|
|
4G Coverage Experience
|
O
Orange
|
|
Mobile Experience Awards Draws
|
July 2020, Spain
|
|---|---|
|
Download Speed Experience
|
O
Orange
M
Movistar
|
|
4G Availability
|
O
Orange
M
Movistar
|
|
Video Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 71.4 (± 0.33) | 74.3 (± 0.32) | 74.6 (± 0.37) | 76.4 (± 0.28) |
|
3G Video Experience
| 50.1 (± 1.18) | 53.7 (± 1.51) | 55.9 (± 1.61) | 58.9 (± 1.20) |
| 4G Video Experience | in 0-100 points |
|
V
Vodafone
|
71 (± 0.33) |
|
O
Orange
|
74 (± 0.32) |
|
Y
Yoigo
|
75 (± 0.37) |
|
M
Movistar
|
76 (± 0.28) |
| 3G Video Experience | in 0-100 points |
|
V
Vodafone
|
50 (± 1.18) |
|
O
Orange
|
54 (± 1.51) |
|
Y
Yoigo
|
56 (± 1.61) |
|
M
Movistar
|
59 (± 1.20) |
|
Games Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 72.6 (± 0.48) | 71.4 (± 0.49) | 69.1 (± 0.62) | 73.7 (± 0.44) |
|
3G Games Experience
| 38.6 (± 0.28) | 38.8 (± 0.35) | 38.9 (± 0.39) | 46.9 (± 1.66) |
| 4G Games Experience | in 0-100 points |
|
V
Vodafone
|
73 (± 0.48) |
|
O
Orange
|
71 (± 0.49) |
|
Y
Yoigo
|
69 (± 0.62) |
|
M
Movistar
|
74 (± 0.44) |
| 3G Games Experience | in 0-100 points |
|
V
Vodafone
|
39 (± 0.28) |
|
O
Orange
|
39 (± 0.35) |
|
Y
Yoigo
|
39 (± 0.39) |
|
M
Movistar
|
47 (± 1.66) |
|
Voice App Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 79.2 (± 0.19) | 79.0 (± 0.22) | 78.4 (± 0.29) | 80.0 (± 0.18) |
|
3G Voice App Experience
| 70.6 (± 0.60) | 70.7 (± 0.72) | 71.7 (± 0.78) | 74.7 (± 0.59) |
| 4G Voice App Experience | in 0-100 points |
|
V
Vodafone
|
79 (± 0.19) |
|
O
Orange
|
79 (± 0.22) |
|
Y
Yoigo
|
78 (± 0.29) |
|
M
Movistar
|
80 (± 0.18) |
| 3G Voice App Experience | in 0-100 points |
|
V
Vodafone
|
71 (± 0.60) |
|
O
Orange
|
71 (± 0.72) |
|
Y
Yoigo
|
72 (± 0.78) |
|
M
Movistar
|
75 (± 0.59) |
|
Download Speed Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 19.8 (± 0.23) | 35.0 (± 0.41) | 26.5 (± 0.36) | 34.7 (± 0.39) |
|
3G Download Speed
| 4.5 (± 0.10) | 5.2 (± 0.14) | 5.6 (± 0.18) | 6.7 (± 0.15) |
| 4G Download Speed | in Mbps |
|
V
Vodafone
|
20 (± 0.23) |
|
O
Orange
|
35 (± 0.41) |
|
Y
Yoigo
|
27 (± 0.36) |
|
M
Movistar
|
35 (± 0.39) |
| 3G Download Speed | in Mbps |
|
V
Vodafone
|
4 (± 0.10) |
|
O
Orange
|
5 (± 0.14) |
|
Y
Yoigo
|
6 (± 0.18) |
|
M
Movistar
|
7 (± 0.15) |
|
Upload Speed Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 9.5 (± 0.13) | 11.0 (± 0.18) | 9.3 (± 0.17) | 13.1 (± 0.18) |
|
3G Upload Speed
| 1.2 (± 0.04) | 1.4 (± 0.05) | 1.5 (± 0.07) | 1.6 (± 0.06) |
| 4G Upload Speed | in Mbps |
|
V
Vodafone
|
10 (± 0.13) |
|
O
Orange
|
11 (± 0.18) |
|
Y
Yoigo
|
9 (± 0.17) |
|
M
Movistar
|
13 (± 0.18) |
| 3G Upload Speed | in Mbps |
|
V
Vodafone
|
1 (± 0.04) |
|
O
Orange
|
1 (± 0.05) |
|
Y
Yoigo
|
1 (± 0.07) |
|
M
Movistar
|
2 (± 0.06) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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