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Spain’s mobile market is now very mature, from a 4G perspective. Vodafone and Movistar users were on 4G connections more than 90% of time during the reporting period, though both Orange and Yoigo are just 0.3 of a percentage point shy of also hitting the 90% mark. The results show a statistical tie for first place between Vodafone and Movistar for 4G Availability, but in our last report Vodafone had been the clear winner.
Orange has become the second carrier in Spain to provide our users with a Download Speed Experience in excess of 30 Mbps (32.4 Mbps), up 4.2 Mbps from our last report. Movistar further cemented its lead, with our users reporting a 4 Mbps increase to 34 Mbps. However, Vodafone users observed a drop of 3.8 Mbps.
Movistar users witnessed an impressive 2.3 Mbps gain compared to our last report, taking the average Upload Speed Experience to 11.4 Mbps. In contrast, the user Upload Speed Experience seen on Vodafone’s network dropped by 0.1 Mbps to 9.6 Mbps.
While only 1.2 points separate the best performing operator from the worst in terms of Voice App Experience, this is enough for two operators to fall into the Good category (the winner Movistar and Vodafone), while the other two (Orange and Yoigo) have to settle for Acceptable, having missed the higher grade by less than a point. Video Experience saw more of a divide in terms of scores with Movistar the only operator in the Excellent category.
The Spanish mobile market has continued its march towards maturity, with our users reporting that two of the country’s operators (Vodafone and Movistar) have broken through the 90% mark for 4G Availability. While the user experience in terms of Video Experience and Voice App Experience is broadly consistent across all four operators, there is more differentiation in terms of the Download Speed Experience, the Upload Speed Experience and the Latency Experience.
Compared with our last report, it is interesting to see that Vodafone users reported a 3.8 Mbps drop in Download Speed Experience to average 19.1 Mbps, while the same metric for Movistar rose by 4 Mbps in the same period to an impressive 34 Mbps and Orange became the second carrier to pass the 30 Mbps milestone.
Looking at the Upload Speed Experience, user data indicates a 0.1 Mbps drop in that seen on Vodafone’s network, while users on other operators’ networks reported gains — 2.3 Mbps for Movistar, 1.5 Mbps for Orange and 1.2 for Yoigo. As a consequence, Movistar has shot into first place and Vodafone has fallen back to second place.
Turning to Latency Experience, while Vodafone users saw slightly worse figures than in our last report and those using other operators saw small improvements, Vodafone retained the top spot, with Movistar close behind. There is still a considerable gap between these two front-runners and the runners-up, with users on Orange and Yoigo, reporting latencies 23% and 38.7% greater than that seen for Vodafone, respectively.
| Mobile Experience Awards Spain | ||||
|---|---|---|---|---|
February 2020,
Spain Report
|
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
Video Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
Latency Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
February 2020,
Spain
|
|---|---|
|
Video Experience
|
M
Movistar
|
|
Voice App Experience
|
M
Movistar
|
|
Download Speed Experience
|
M
Movistar
|
|
Upload Speed Experience
|
M
Movistar
|
|
Latency Experience
|
V
Vodafone
|
|
4G Coverage Experience
|
O
Orange
|
|
Mobile Experience Awards Draws
|
February 2020, Spain
|
|---|---|
|
4G Availability
|
V
Vodafone
M
Movistar
|
|
Video Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 72.8 (± 0.17) | 77.3 (± 0.16) | 72.9 (± 0.24) | 78.6 (± 0.16) |
|
3G Video Experience
| 50.9 (± 0.67) | 56.1 (± 0.79) | 51.8 (± 0.96) | 60.7 (± 0.81) |
| 4G Video Experience | in 0-100 points |
|
V
Vodafone
|
73 (± 0.17) |
|
O
Orange
|
77 (± 0.16) |
|
Y
Yoigo
|
73 (± 0.24) |
|
M
Movistar
|
79 (± 0.16) |
| 3G Video Experience | in 0-100 points |
|
V
Vodafone
|
51 (± 0.67) |
|
O
Orange
|
56 (± 0.79) |
|
Y
Yoigo
|
52 (± 0.96) |
|
M
Movistar
|
61 (± 0.81) |
|
Voice App Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 81.4 (± 0.12) | 81.0 (± 0.12) | 80.4 (± 0.17) | 81.4 (± 0.14) |
|
3G Voice App Experience
| 72.0 (± 0.35) | 72.8 (± 0.38) | 72.7 (± 0.46) | 75.5 (± 0.38) |
| 4G Voice App Experience | in 0-100 points |
|
V
Vodafone
|
81 (± 0.12) |
|
O
Orange
|
81 (± 0.12) |
|
Y
Yoigo
|
80 (± 0.17) |
|
M
Movistar
|
81 (± 0.14) |
| 3G Voice App Experience | in 0-100 points |
|
V
Vodafone
|
72 (± 0.35) |
|
O
Orange
|
73 (± 0.38) |
|
Y
Yoigo
|
73 (± 0.46) |
|
M
Movistar
|
76 (± 0.38) |
|
Download Speed Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 21.1 (± 0.14) | 37.2 (± 0.23) | 26.4 (± 0.18) | 37.9 (± 0.25) |
|
3G Download Speed
| 4.9 (± 0.06) | 6.1 (± 0.09) | 6.2 (± 0.11) | 7.3 (± 0.10) |
| 4G Download Speed | in Mbps |
|
V
Vodafone
|
21 (± 0.14) |
|
O
Orange
|
37 (± 0.23) |
|
Y
Yoigo
|
26 (± 0.18) |
|
M
Movistar
|
38 (± 0.25) |
| 3G Download Speed | in Mbps |
|
V
Vodafone
|
5 (± 0.06) |
|
O
Orange
|
6 (± 0.09) |
|
Y
Yoigo
|
6 (± 0.11) |
|
M
Movistar
|
7 (± 0.10) |
|
Upload Speed Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 10.8 (± 0.08) | 10.7 (± 0.09) | 9.4 (± 0.09) | 12.9 (± 0.10) |
|
3G Upload Speed
| 1.4 (± 0.03) | 1.5 (± 0.03) | 1.6 (± 0.04) | 1.7 (± 0.04) |
| 4G Upload Speed | in Mbps |
|
V
Vodafone
|
11 (± 0.08) |
|
O
Orange
|
11 (± 0.09) |
|
Y
Yoigo
|
9 (± 0.09) |
|
M
Movistar
|
13 (± 0.10) |
| 3G Upload Speed | in Mbps |
|
V
Vodafone
|
1 (± 0.03) |
|
O
Orange
|
1 (± 0.03) |
|
Y
Yoigo
|
2 (± 0.04) |
|
M
Movistar
|
2 (± 0.04) |
|
Latency Experience
Additional Metrics |
V
Vodafone
|
O
Orange
|
Y
Yoigo
|
M
Movistar
|
|---|---|---|---|---|
| in ms | ||||
|
4G Latency
| 36.0 (± 0.09) | 45.5 (± 0.12) | 50.8 (± 0.15) | 37.2 (± 0.09) |
|
3G Latency
| 53.3 (± 0.44) | 55.1 (± 0.41) | 68.5 (± 0.57) | 49.5 (± 0.36) |
| 4G Latency | in ms |
|
V
Vodafone
|
36 (± 0.09) |
|
O
Orange
|
46 (± 0.12) |
|
Y
Yoigo
|
51 (± 0.15) |
|
M
Movistar
|
37 (± 0.09) |
| 3G Latency | in ms |
|
V
Vodafone
|
53 (± 0.44) |
|
O
Orange
|
55 (± 0.41) |
|
Y
Yoigo
|
68 (± 0.57) |
|
M
Movistar
|
49 (± 0.36) |
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