Mobile Network Experience Report Spain February 2020

Spain

Mobile Network Experience Report
February 2020

Opensignal Active Userbase in Spain
Total Devices
980,902
Total Measurements
8,346,000,337
Data Collection Period
Sep 01 Nov 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Two of Spain’s operators exceed 90% 4G Availability

Spain’s mobile market is now very mature, from a 4G perspective. Vodafone and Movistar users were on 4G connections more than 90% of time during the reporting period, though both Orange and Yoigo are just 0.3 of a percentage point shy of also hitting the 90% mark. The results show a statistical tie for first place between Vodafone and Movistar for 4G Availability, but in our last report Vodafone had been the clear winner.

Orange punches above 30 Mbps in Download Speed Experience for the first time

Orange has become the second carrier in Spain to provide our users with a Download Speed Experience in excess of 30 Mbps (32.4 Mbps), up 4.2 Mbps from our last report. Movistar further cemented its lead, with our users reporting a 4 Mbps increase to 34 Mbps. However, Vodafone users observed a drop of 3.8 Mbps.

Movistar zips past Vodafone in Upload Speed Experience

Movistar users witnessed an impressive 2.3 Mbps gain compared to our last report, taking the average Upload Speed Experience to 11.4 Mbps. In contrast, the user Upload Speed Experience seen on Vodafone’s network dropped by 0.1 Mbps to 9.6 Mbps.

A tight race for Voice App Experience

While only 1.2 points separate the best performing operator from the worst in terms of Voice App Experience, this is enough for two operators to fall into the Good category (the winner Movistar and Vodafone), while the other two (Orange and Yoigo) have to settle for Acceptable, having missed the higher grade by less than a point. Video Experience saw more of a divide in terms of scores with Movistar the only operator in the Excellent category.

Introduction

The Spanish mobile market has continued its march towards maturity, with our users reporting that two of the country’s operators (Vodafone and Movistar) have broken through the 90% mark for 4G Availability. While the user experience in terms of Video Experience and Voice App Experience is broadly consistent across all four operators, there is more differentiation in terms of the Download Speed Experience, the Upload Speed Experience and the Latency Experience.

Compared with our last report, it is interesting to see that Vodafone users reported a 3.8 Mbps drop in Download Speed Experience to average 19.1 Mbps, while the same metric for Movistar rose by 4 Mbps in the same period to an impressive 34 Mbps and Orange became the second carrier to pass the 30 Mbps milestone.

Looking at the Upload Speed Experience, user data indicates a 0.1 Mbps drop in that seen on Vodafone’s network, while users on other operators’ networks reported gains — 2.3 Mbps for Movistar, 1.5 Mbps for Orange and 1.2 for Yoigo. As a consequence, Movistar has shot into first place and Vodafone has fallen back to second place.

Turning to Latency Experience, while Vodafone users saw slightly worse figures than in our last report and those using other operators saw small improvements, Vodafone retained the top spot, with Movistar close behind. There is still a considerable gap between these two front-runners and the runners-up, with users on Orange and Yoigo, reporting latencies 23% and 38.7% greater than that seen for Vodafone, respectively.

Opensignal Awards Table

Mobile Experience Awards, Spain
February 2020, Spain Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2020, Spain
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Coverage Experience
Mobile Experience Awards Draws
February 2020, Spain
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Vodafone
70.1
Orange
73.9
Yoigo
70.3
Movistar
76.3
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Vodafone
70.1
Orange
73.9
Yoigo
70.3
Movistar
76.3
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
72.8 (± 0.17) 77.3 (± 0.16) 72.9 (± 0.24) 78.6 (± 0.16)
3G Video Experience
50.9 (± 0.67) 56.1 (± 0.79) 51.8 (± 0.96) 60.7 (± 0.81)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
73 (± 0.17)
77 (± 0.16)
73 (± 0.24)
79 (± 0.16)
3G Video Experience in 0-100 points
51 (± 0.67)
56 (± 0.79)
52 (± 0.96)
61 (± 0.81)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Vodafone
80.3
Orange
79.7
Yoigo
79.5
Movistar
80.7
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
81.4 (± 0.12) 81.0 (± 0.12) 80.4 (± 0.17) 81.4 (± 0.14)
3G Voice App Experience
72.0 (± 0.35) 72.8 (± 0.38) 72.7 (± 0.46) 75.5 (± 0.38)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.12)
81 (± 0.12)
80 (± 0.17)
81 (± 0.14)
3G Voice App Experience in 0-100 points
72 (± 0.35)
73 (± 0.38)
73 (± 0.46)
76 (± 0.38)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Vodafone
19.1
Orange
32.4
Yoigo
23.9
Movistar
34.0
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
21.1 (± 0.14) 37.2 (± 0.23) 26.4 (± 0.18) 37.9 (± 0.25)
3G Download Speed
4.9 (± 0.06) 6.1 (± 0.09) 6.2 (± 0.11) 7.3 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Download Speed in Mbps
21 (± 0.14)
37 (± 0.23)
26 (± 0.18)
38 (± 0.25)
3G Download Speed in Mbps
5 (± 0.06)
6 (± 0.09)
6 (± 0.11)
7 (± 0.10)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Vodafone
9.6
Orange
9.3
Yoigo
8.5
Movistar
11.4
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.8 (± 0.08) 10.7 (± 0.09) 9.4 (± 0.09) 12.9 (± 0.10)
3G Upload Speed
1.4 (± 0.03) 1.5 (± 0.03) 1.6 (± 0.04) 1.7 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Upload Speed in Mbps
11 (± 0.08)
11 (± 0.09)
9 (± 0.09)
13 (± 0.10)
3G Upload Speed in Mbps
1 (± 0.03)
1 (± 0.03)
2 (± 0.04)
2 (± 0.04)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Vodafone
38.2
Orange
47.0
Yoigo
53.0
Movistar
38.8
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
36.0 (± 0.09) 45.5 (± 0.12) 50.8 (± 0.15) 37.2 (± 0.09)
3G Latency
53.3 (± 0.44) 55.1 (± 0.41) 68.5 (± 0.57) 49.5 (± 0.36)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Latency in ms
36 (± 0.09)
46 (± 0.12)
51 (± 0.15)
37 (± 0.09)
3G Latency in ms
53 (± 0.44)
55 (± 0.41)
68 (± 0.57)
49 (± 0.36)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Vodafone
90.7
Orange
89.7
Yoigo
89.7
Movistar
90.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Vodafone
9.1
Orange
9.5
Yoigo
6.8
Movistar
9.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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