Mobile Network Experience Report Indonesia December 2020

Indonesia

Mobile Network Experience Report
December 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Telkomsel wins the majority of Opensignal awards

With four awards, Telkomsel again dominates the mobile network experience awards for Indonesia, winning double the number of awards of any other operator. Given the fierce competition across so many operators — most countries have less — winning four awards is an impressive achievement. Of the five national operators, two operators fail to win an award, and only 3 and Telkomsel win more than one award.

Our Telkomsel users continue to enjoy the best Video Experience in Indonesia

Since we first started reporting on Video Experience in Indonesia, Telkomsel has been the only operator to win the award for this mobile experience measure, and this report is no exception. However, all four of its peers saw their scores improve in this category. As a consequence of which, Indosat and 3 have upgraded their rating from Fair and joined Telkomsel in the Good category.

Telkomsel holds on to both speed awards, but rivals are nibbling away its lead

While Telkomsel users continue to enjoy the fastest average overall download and upload speeds, on average, its rivals have boosted their scores by 13.2-30% on Download Speed Experience and by 4.9-26.7% in Upload Speed Experience since the last report. As a result of which, on Download Speed Experience, Telkomsel’s lead on its closest rival XL has fallen from 40.3% to 12.7%. That said, with Indonesia having been in lockdown for most of the current data collection period, the average download speeds observed by our users have proven to be resilient, despite the challenges faced by operators due to increased data consumption.

3 wins our Voice App Experience and Games Experience awards

3 wins Games Experience with a score of 67.6, on a one hundred point scale, with Telkomsel in second place. In our last report, we saw 3 gaining momentum on Voice Experience, and in the past six months, while 3’s score grew by 2.3 points, Telkomsel’s score declined by 2.1. Because of these changes, 3 is now the new winner in the category. Our users on both operators’ networks perceived an Acceptable Voice App Experience (74-80) while using over-the-top (OTT) voice services on apps such as WhatsApp, Facebook Messenger, Skype, etc. On the other hand, Indosat, XL and Smartfren remain in the Poor (66-74) rating bracket.

Introduction

In our latest look at the mobile network experience in Indonesia, Telkomsel continues to hold the lion’s share of our awards, having held onto those for Video Experience, Download Speed Experience, Upload Speed Experience, and 4G Coverage Experience. As far as the award table is concerned, the only difference since our last report in July is that 3 has jumped into the lead in Voice App Experience. The operator now holds two awards outright, including Games Experience.

Meanwhile, 4G-only operator Smartfren has also made some progress, but this has not been enough to allow it to catch up with its peers, especially on our speed metrics. Smartfren’s Download Speed Experience and Upload Speed Experience scores remain lower than Telkomsel’s 3G Download Speed and 3G Upload Speed scores. That said, our Indonesian users have continued to see improvements in their mobile experience on the majority of national networks.

As this period includes the introduction of the lockdown measures in response to the COVID-19 pandemic, it also indicates to what degree the Indonesian mobile experience has weathered the resulting changes in our users’ data consumption habits and locations, and as operators offered free or cheaper to extend support to its customers.

In this report, we have analyzed Indonesia’s mobile network experience on five national networks — Indosat, XL, Smartfren, Telkomsel and 3 — over 90 days, starting on August 1, 2020, both nationally and in 28 of the country’s largest cities.

Opensignal Awards Table

Mobile Experience Awards, Indonesia
December 2020, Indonesia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
December 2020, Indonesia
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Indosat
55.2
XL
54.9
Smartfren
37.7
Telkomsel
62.8
3
58.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Telkomsel continues to lead on Video Experience in Indonesia. The operator has won our Video Experience award for the fourth time in a row and maintained a Good rating with a score of 62.8. At the same time, the overall Video Experience in Indonesia is improving. Out of all the national operators, 3 has seen the largest increase in its score since our last report — 5.7 points — followed by Smartfren and Indosat; their scores have risen by of 3.3 and 2.2 points, respectively. As a result of these changes, Indosat and 3 moved up a rating — from Fair to Good.

Video Experience
in 0-100 points
Indosat
55.2
XL
54.9
Smartfren
37.7
Telkomsel
62.8
3
58.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
58.6 (± 0.17) 58.9 (± 0.20) 37.7 (± 0.28) 66.2 (± 0.11) 61.0 (± 0.21)
3G Video Experience
28.4 (± 0.77) 33.3 (± 0.71) 45.9 (± 0.37) 42.0 (± 0.89)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
59 (± 0.17)
59 (± 0.20)
38 (± 0.28)
66 (± 0.11)
61 (± 0.21)
3G Video Experience in 0-100 points
28 (± 0.77)
33 (± 0.71)
46 (± 0.37)
42 (± 0.89)
Mobile Network Experience Report | December 2020 | © Opensignal Inc.

Video Experience quantifies video streaming quality by measuring real-world video streams across a range of content delivery networks, using dedicated video streaming tests to reflect the true experience of users over an operator’s mobile network. The metric calculation takes a number of technical measurements into account, including picture quality, video loading time and stall rate. A Good rating indicates that our users enjoyed an acceptable experience when streaming mobile video at lower resolutions, but loading times could still be slow and stalling was not uncommon, especially at higher resolutions. And as we descend to the Fair rating, loading times get longer and users will encounter more stops and stutters in video streams, most notably at higher resolutions.

Games Experience

3 held on to our Games Experience award with a score of 67.6 points (out of 100). The mobile games experience of our users on the remaining four networks lags behind their peers on 3.

Games Experience
in 0-100 points
Indosat
51.5
XL
52.9
Smartfren
45.1
Telkomsel
55.4
3
67.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
58.4 (± 0.21) 60.4 (± 0.29) 45.1 (± 0.28) 61.1 (± 0.16) 73.7 (± 0.19)
3G Games Experience
32.3 (± 0.13) 34.4 (± 0.15) 36.9 (± 0.12) 36.9 (± 0.28)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
58 (± 0.21)
60 (± 0.29)
45 (± 0.28)
61 (± 0.16)
74 (± 0.19)
3G Games Experience in 0-100 points
32 (± 0.13)
34 (± 0.15)
37 (± 0.12)
37 (± 0.28)
Mobile Network Experience Report | December 2020 | © Opensignal Inc.

Opensignal’s Games Experience quantifies users’ multiplayer mobile gaming experience across cellular networks. 3’s score means most users deemed the experience “average”; it also indicates that the gameplay experience was generally controllable, with the majority of users noticing a delay between their actions and the outcomes in the game. Lower scores mean users’ experience becomes less enjoyable, marred with increased delays and lack of controllability in gameplay.

Voice App Experience

3 won our Voice App Experience award and maintained an Acceptable rating with an overall score of 78.5 points (out of 100). While Telkomsel was the only other operator to place in the Acceptable category, the other three operators — Indosat, XL and Smartfren — continued to place in the Poor category.

Voice App Experience
in 0-100 points
Indosat
72.9
XL
72.7
Smartfren
71.3
Telkomsel
76.3
3
78.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
74.4 (± 0.09) 74.1 (± 0.10) 71.3 (± 0.13) 77.6 (± 0.06) 79.6 (± 0.08)
3G Voice App Experience
61.2 (± 0.45) 65.1 (± 0.41) 70.0 (± 0.22) 71.2 (± 0.41)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
74 (± 0.09)
74 (± 0.10)
71 (± 0.13)
78 (± 0.06)
80 (± 0.08)
3G Voice App Experience in 0-100 points
61 (± 0.45)
65 (± 0.41)
70 (± 0.22)
71 (± 0.41)
Mobile Network Experience Report | December 2020 | © Opensignal Inc.

An Acceptable rating means users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion. Likewise, a Poor rating means many users were dissatisfied and likely suffered from increased call quality impairments.

Our Voice App Experience metric quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks. It ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality.

Download Speed Experience

Telkomsel once again won our Download Speed Experience award. But our users on rival operators Indosat, 3 and XL have seen speeds improving. All three operator’s overall download speed scores have risen by 2-2.3 Mbps since our last report. XL and Indosat have now surpassed the 10 Mbps mark with scores of 11.3 and 10.7 Mbps, respectively, while 3 was further behind with a score of 9.4 Mbps.

Telkomsel still has a modest lead of 1.4 Mbps in Download Speed Experience with the speeds seen by our users on its network averaging 12.7 Mbps, but if trends continue, Telkomsel will soon be challenged by one of its rivals for first place. However, the the challenges of 2020 have altered user behavior and caused many operators to support their population with cheaper data packages that often offer greater amounts of mobile data. These trends may not continue in 2021 as the global situation recovers.

Download Speed Experience
in Mbps
Indosat
10.7
XL
11.3
Smartfren
4.9
Telkomsel
12.7
3
9.4
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
11.7 (± 0.06) 12.7 (± 0.06) 4.9 (± 0.03) 14.1 (± 0.04) 10.2 (± 0.05)
3G Download Speed
2.8 (± 0.03) 3.3 (± 0.04) 5.5 (± 0.04) 4.2 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2020 | © Opensignal Limited
4G Download Speed in Mbps
12 (± 0.06)
13 (± 0.06)
5 (± 0.03)
14 (± 0.04)
10 (± 0.05)
3G Download Speed in Mbps
3 (± 0.03)
3 (± 0.04)
6 (± 0.04)
4 (± 0.05)
Mobile Network Experience Report | December 2020 | © Opensignal Inc.

When we look at Download Speed Experience by technology, the 4G Download Speed results reflected our overall scores; Our Telkomsel users saw the highest speeds with a score of 14.1 Mbps, while XL, Indosat and 3 followed behind with scores of 12.7 Mbps, 11.7 Mbps and 10.2 Mbps respectively. We also saw the same trend in 3G Download Speed, where our Telkomsel users again had the best experience, this time with a score of 5.5 Mbps.

Upload Speed Experience

We saw a tight competition in Upload Speed Experience, with less than 0.6 Mbps separating four out of five national operators. While Telkomsel held on to our Upload Speed Experience award with a score of 5.7 Mbps, Indosat came close to challenging Telkomsel with a score of 5.6 Mbps — an improvement of 1.2 Mbps seen by our users since the last report. XL and 3 followed close behind with scores between 5.1-5.2 Mbps, while Smartfren was far behind with a score of 1.1 Mbps.

Upload Speed Experience
in Mbps
Indosat
5.6
XL
5.1
Smartfren
1.1
Telkomsel
5.7
3
5.2
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
6.2 (± 0.03) 5.9 (± 0.03) 1.1 (± 0.01) 6.6 (± 0.03) 5.8 (± 0.03)
3G Upload Speed
0.9 (± 0.02) 0.8 (± 0.02) 1.3 (± 0.01) 1.1 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2020 | © Opensignal Limited
4G Upload Speed in Mbps
6 (± 0.03)
6 (± 0.03)
1 (± 0.01)
7 (± 0.03)
6 (± 0.03)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.02)
1 (± 0.01)
1 (± 0.02)
Mobile Network Experience Report | December 2020 | © Opensignal Inc.

Upload speeds are becoming increasingly important in mobile services, as social media, social sharing and video chat apps become more widely used. Mobile users are moving away from content consumption to content creation, which gives operators with the fastest upload speeds a distinct advantage.

4G Availability

Smartfren once again claimed our 4G Availability award. The average proportion of time that our Smartfren users spent connected to 4G has increased by 0.6 percentage points since our last report to reach an impressive 98.1%. Indosat, XL and 3 saw their scores increase by 1.3 percentage points, while Telkomsel’s score grew by 0.6 percentage points. As a result of these improvements, Smartfren’s lead has dropped from 4.8 percentage points to 4.1.

4G Availability
% of time
Indosat
92.1
XL
90.1
Smartfren
98.1
Telkomsel
90.5
3
94.0
0 25 50 75 100
The brackets represent confidence intervals.
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In addition to this, all five operators have now surpassed the 90% 4G Availability milestone. This means that 4G users in Indonesia, on average, are now able to connect to 4G services at least 90% of the time, regardless of their choice of networks.

4G Coverage Experience

Telkomsel also won our 4G Coverage Experience award with the highest score of 8.3 points (on a 10-point scale), followed by XL and Indosat’s scores of 6.1 and 5.9, respectively, while Smartfren and 3 were further away with scores of 5 and 4.4 respectively. Our users observed an improvement of 0.2 points on Telkomsel, Indosat and 3’s network, while their counterparts on XL and Smartfren saw an improvement of 0.1 points since our last report.

Given the unevenly distributed population density in the archipelago, with the most populated centers in and around Java, 4G Coverage Experience is a very important measure in Indonesia. A score of 8.3 shows that Telkomsel's users can find a 4G signal in many more locations than our users on other operators.

4G Coverage Experience
in 0-10 points
Indosat
5.9
XL
6.1
Smartfren
5.0
Telkomsel
8.3
3
4.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience is a measure of how our mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

The results of our analysis of 28 of Indonesia’s largest cities largely mirrored those at the national level, with a few exceptions.

Telkomsel dominated our regional Video Experience measurements; the operator won in 21 cities outright and tied for first place in six cities — including four draws with Indosat and a further two with 3 in Banjarmasin and Samarinda. Meanwhile, Indosat bagged a win in Bandar Lampung. Our users on Telkomsel’s network enjoyed a Very Good Video Experience in 26 cities and a Good Video Experience in Cimahi and Kota Serang.

Moving on to our speed metrics, in the Download Speed Experience category, Telkomsel triumphed in 16 cities outright and shared the top place in a further seven. In the remaining five cities, Indosat won outright in three of them, while XL was the only winner in Surabaya. Meanwhile, in Upload Speed Experience, we saw a close competition between Telkomsel and Indosat in several cities. That said, our Telkomsel users in Banjarmasin experienced the fastest upload speeds averaging 11.2 Mbps, across all cities analyzed.

On Voice App Experience, Telkomsel and 3 came neck and neck in the vast majority of cities. While Telkomsel won four awards outright, 3 only won single-handedly in two cities — Kota Cirebon and Cimahi. Telkomsel jointly won this category in a further 21 cities, including Pekanbaru, Surabaya and Jambi, where we saw a three-way-split between Telkomsel, 3 and Indosat.

3 dominated in Games Experience at the city-level — it was a clear win for the operator in 14 cities, including Tangerang Selatan, Palembang, and Kota Bekasi, where users enjoyed a Good Games Experience. In addition to this, 3 jointly won in a further 12 cities, including nine cities where Telkomsel forced a tie for the top place.

Select any region or city below to display individual breakdown

Balikpapan

Video Experience
in Balikpapan
in 0-100 points
Indosat
61.7
XL
59.5
Smartfren
47.9
Telkomsel
69.1
3
67.0
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Games Experience
in Balikpapan
in 0-100 points
Indosat
63.3
XL
69.0
Smartfren
60.3
Telkomsel
68.2
3
72.1
Download Image
Voice App Experience
in Balikpapan
in 0-100 points
Indosat
75.6
XL
78.1
Smartfren
77.9
Telkomsel
80.7
3
80.0
Download Image
Download Speed Experience
in Balikpapan
in Mbps
Indosat
14.0
XL
14.1
Smartfren
7.7
Telkomsel
19.5
3
13.1
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Upload Speed Experience
in Balikpapan
in Mbps
Indosat
8.2
XL
6.1
Smartfren
1.8
Telkomsel
7.6
3
7.1
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4G Availability
in Balikpapan
% of time
Indosat
92.8
XL
91.0
Smartfren
98.7
Telkomsel
92.2
3
94.8
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Bandar Lampung

Video Experience
in Bandar Lampung
in 0-100 points
Indosat
68.1
XL
58.4
Smartfren
28.3
Telkomsel
65.0
3
59.5
Download Image
Games Experience
in Bandar Lampung
in 0-100 points
Indosat
69.2
XL
52.5
Smartfren
54.9
Telkomsel
64.1
3
71.7
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Voice App Experience
in Bandar Lampung
in 0-100 points
Indosat
77.6
XL
73.7
Smartfren
73.8
Telkomsel
79.5
3
79.1
Download Image
Download Speed Experience
in Bandar Lampung
in Mbps
Indosat
15.9
XL
10.8
Smartfren
4.4
Telkomsel
14.1
3
10.1
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Upload Speed Experience
in Bandar Lampung
in Mbps
Indosat
8.8
XL
6.7
Smartfren
1.5
Telkomsel
6.5
3
5.9
Download Image
4G Availability
in Bandar Lampung
% of time
Indosat
94.8
XL
93.1
Smartfren
98.2
Telkomsel
93.3
3
95.2
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Banjarmasin

Video Experience
in Banjarmasin
in 0-100 points
Indosat
63.0
XL
56.1
Smartfren
40.7
Telkomsel
70.4
3
70.2
Download Image
Games Experience
in Banjarmasin
in 0-100 points
Indosat
70.7
XL
66.6
Smartfren
58.4
Telkomsel
70.8
3
74.1
Download Image
Voice App Experience
in Banjarmasin
in 0-100 points
Indosat
79.0
XL
78.7
Smartfren
77.4
Telkomsel
80.5
3
81.3
Download Image
Download Speed Experience
in Banjarmasin
in Mbps
Indosat
15.3
XL
12.0
Smartfren
4.9
Telkomsel
18.1
3
13.8
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Upload Speed Experience
in Banjarmasin
in Mbps
Indosat
7.5
XL
7.8
Smartfren
1.5
Telkomsel
11.2
3
6.8
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4G Availability
in Banjarmasin
% of time
Indosat
95.2
XL
94.9
Smartfren
98.8
Telkomsel
93.2
3
96.8
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Batam

Video Experience
in Batam
in 0-100 points
Indosat
60.6
XL
55.9
Smartfren
31.3
Telkomsel
67.6
3
61.9
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Games Experience
in Batam
in 0-100 points
Indosat
58.2
XL
53.9
Smartfren
58.9
Telkomsel
70.6
3
74.4
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Voice App Experience
in Batam
in 0-100 points
Indosat
75.7
XL
69.8
Smartfren
75.2
Telkomsel
80.7
3
80.3
Download Image
Download Speed Experience
in Batam
in Mbps
Indosat
13.6
XL
11.4
Smartfren
4.5
Telkomsel
18.8
3
9.4
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Upload Speed Experience
in Batam
in Mbps
Indosat
5.7
XL
7.5
Smartfren
1.3
Telkomsel
7.3
3
5.7
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4G Availability
in Batam
% of time
Indosat
90.6
XL
91.4
Smartfren
96.8
Telkomsel
92.3
3
93.0
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Cimahi

Video Experience
in Cimahi
in 0-100 points
Indosat
61.3
XL
56.6
Smartfren
34.3
Telkomsel
61.1
3
56.6
Download Image
Games Experience
in Cimahi
in 0-100 points
Indosat
56.5
XL
50.4
Smartfren
50.7
Telkomsel
56.8
3
71.2
Download Image
Voice App Experience
in Cimahi
in 0-100 points
Indosat
75.3
XL
72.9
Smartfren
73.4
Telkomsel
77.8
3
79.5
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Download Speed Experience
in Cimahi
in Mbps
Indosat
10.3
XL
9.8
Smartfren
3.8
Telkomsel
9.0
3
8.5
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Upload Speed Experience
in Cimahi
in Mbps
Indosat
5.5
XL
5.7
Smartfren
1.1
Telkomsel
4.7
3
5.5
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4G Availability
in Cimahi
% of time
Indosat
94.8
XL
95.0
Smartfren
97.6
Telkomsel
88.5
3
94.6
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Denpasar

Video Experience
in Denpasar
in 0-100 points
Indosat
58.7
XL
64.2
Smartfren
43.1
Telkomsel
71.5
3
62.8
Download Image
Games Experience
in Denpasar
in 0-100 points
Indosat
55.6
XL
71.0
Smartfren
56.2
Telkomsel
68.4
3
74.5
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Voice App Experience
in Denpasar
in 0-100 points
Indosat
75.9
XL
79.9
Smartfren
76.6
Telkomsel
80.3
3
81.4
Download Image
Download Speed Experience
in Denpasar
in Mbps
Indosat
11.9
XL
14.9
Smartfren
6.8
Telkomsel
18.9
3
9.4
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Upload Speed Experience
in Denpasar
in Mbps
Indosat
6.1
XL
7.7
Smartfren
1.5
Telkomsel
10.3
3
5.7
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4G Availability
in Denpasar
% of time
Indosat
94.1
XL
94.5
Smartfren
98.1
Telkomsel
95.2
3
95.3
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Depok

Video Experience
in Depok
in 0-100 points
Indosat
61.0
XL
61.4
Smartfren
42.1
Telkomsel
67.5
3
54.7
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Games Experience
in Depok
in 0-100 points
Indosat
68.5
XL
57.0
Smartfren
54.0
Telkomsel
69.5
3
70.4
Download Image
Voice App Experience
in Depok
in 0-100 points
Indosat
77.1
XL
73.2
Smartfren
73.7
Telkomsel
79.6
3
78.2
Download Image
Download Speed Experience
in Depok
in Mbps
Indosat
12.2
XL
11.9
Smartfren
4.7
Telkomsel
13.8
3
7.5
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Upload Speed Experience
in Depok
in Mbps
Indosat
8.0
XL
6.1
Smartfren
1.2
Telkomsel
6.6
3
5.3
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4G Availability
in Depok
% of time
Indosat
96.3
XL
92.7
Smartfren
98.4
Telkomsel
94.0
3
96.3
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Jakarta

Video Experience
in Jakarta
in 0-100 points
Indosat
62.5
XL
63.5
Smartfren
44.3
Telkomsel
70.0
3
59.4
Download Image
Games Experience
in Jakarta
in 0-100 points
Indosat
67.5
XL
60.3
Smartfren
54.7
Telkomsel
70.8
3
72.0
Download Image
Voice App Experience
in Jakarta
in 0-100 points
Indosat
76.9
XL
74.7
Smartfren
74.8
Telkomsel
79.9
3
79.4
Download Image
Download Speed Experience
in Jakarta
in Mbps
Indosat
14.4
XL
14.3
Smartfren
6.4
Telkomsel
16.8
3
9.2
Download Image
Upload Speed Experience
in Jakarta
in Mbps
Indosat
8.5
XL
6.5
Smartfren
1.3
Telkomsel
7.2
3
5.6
Download Image
4G Availability
in Jakarta
% of time
Indosat
94.2
XL
93.2
Smartfren
98.3
Telkomsel
94.1
3
94.9
Download Image

Jambi

Video Experience
in Jambi
in 0-100 points
Indosat
64.5
XL
56.8
Smartfren
31.1
Telkomsel
68.4
3
63.7
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Games Experience
in Jambi
in 0-100 points
Indosat
62.7
XL
48.3
Smartfren
53.5
Telkomsel
65.8
3
73.6
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Voice App Experience
in Jambi
in 0-100 points
Indosat
78.5
XL
70.2
Smartfren
73.7
Telkomsel
79.5
3
80.4
Download Image
Download Speed Experience
in Jambi
in Mbps
Indosat
20.4
XL
10.4
Smartfren
5.4
Telkomsel
18.3
3
10.9
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Upload Speed Experience
in Jambi
in Mbps
Indosat
6.0
XL
6.7
Smartfren
1.4
Telkomsel
9.2
3
7.2
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4G Availability
in Jambi
% of time
Indosat
88.6
XL
90.6
Smartfren
99.7
Telkomsel
93.8
3
96.2
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Kota Bandung

Video Experience
in Kota Bandung
in 0-100 points
Indosat
61.5
XL
62.3
Smartfren
42.7
Telkomsel
66.0
3
61.4
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Games Experience
in Kota Bandung
in 0-100 points
Indosat
54.2
XL
55.1
Smartfren
55.8
Telkomsel
64.5
3
72.1
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Voice App Experience
in Kota Bandung
in 0-100 points
Indosat
75.3
XL
74.4
Smartfren
75.3
Telkomsel
79.8
3
80.1
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Download Speed Experience
in Kota Bandung
in Mbps
Indosat
10.9
XL
13.6
Smartfren
6.1
Telkomsel
14.4
3
10.5
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Upload Speed Experience
in Kota Bandung
in Mbps
Indosat
6.2
XL
7.3
Smartfren
1.4
Telkomsel
6.5
3
5.9
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4G Availability
in Kota Bandung
% of time
Indosat
94.9
XL
94.2
Smartfren
98.2
Telkomsel
92.8
3
94.6
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Kota Bekasi

Video Experience
in Kota Bekasi
in 0-100 points
Indosat
61.3
XL
62.4
Smartfren
43.0
Telkomsel
69.6
3
59.0
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Games Experience
in Kota Bekasi
in 0-100 points
Indosat
68.3
XL
62.2
Smartfren
54.5
Telkomsel
71.5
3
75.4
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Voice App Experience
in Kota Bekasi
in 0-100 points
Indosat
77.8
XL
75.0
Smartfren
74.3
Telkomsel
80.3
3
80.0
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Download Speed Experience
in Kota Bekasi
in Mbps
Indosat
12.2
XL
12.0
Smartfren
5.7
Telkomsel
14.3
3
8.5
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Upload Speed Experience
in Kota Bekasi
in Mbps
Indosat
8.3
XL
6.6
Smartfren
1.3
Telkomsel
6.4
3
5.9
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4G Availability
in Kota Bekasi
% of time
Indosat
95.3
XL
93.8
Smartfren
97.5
Telkomsel
93.6
3
95.9
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Kota Bogor

Video Experience
in Kota Bogor
in 0-100 points
Indosat
56.3
XL
59.0
Smartfren
41.1
Telkomsel
67.4
3
54.9
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Games Experience
in Kota Bogor
in 0-100 points
Indosat
62.3
XL
53.9
Smartfren
49.4
Telkomsel
67.3
3
69.6
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Voice App Experience
in Kota Bogor
in 0-100 points
Indosat
75.3
XL
74.1
Smartfren
72.0
Telkomsel
78.9
3
78.4
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Download Speed Experience
in Kota Bogor
in Mbps
Indosat
10.7
XL
11.2
Smartfren
5.2
Telkomsel
14.4
3
8.6
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Upload Speed Experience
in Kota Bogor
in Mbps
Indosat
6.6
XL
5.4
Smartfren
1.2
Telkomsel
6.3
3
5.7
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4G Availability
in Kota Bogor
% of time
Indosat
94.5
XL
91.5
Smartfren
97.9
Telkomsel
93.2
3
95.6
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Kota Cirebon

Video Experience
in Kota Cirebon
in 0-100 points
Indosat
65.4
XL
60.0
Smartfren
47.0
Telkomsel
66.7
3
63.1
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Games Experience
in Kota Cirebon
in 0-100 points
Indosat
66.1
XL
53.4
Smartfren
48.3
Telkomsel
63.8
3
73.8
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Voice App Experience
in Kota Cirebon
in 0-100 points
Indosat
78.8
XL
73.8
Smartfren
71.3
Telkomsel
79.8
3
82.2
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Download Speed Experience
in Kota Cirebon
in Mbps
Indosat
11.4
XL
11.1
Smartfren
6.9
Telkomsel
12.5
3
11.3
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Upload Speed Experience
in Kota Cirebon
in Mbps
Indosat
6.2
XL
6.3
Smartfren
1.5
Telkomsel
5.7
3
6.7
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4G Availability
in Kota Cirebon
% of time
Indosat
92.7
XL
87.6
Smartfren
99.3
Telkomsel
91.0
3
96.5
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Kota Malang

Video Experience
in Kota Malang
in 0-100 points
Indosat
61.9
XL
61.8
Smartfren
48.9
Telkomsel
71.2
3
60.1
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Games Experience
in Kota Malang
in 0-100 points
Indosat
60.8
XL
74.5
Smartfren
59.6
Telkomsel
69.3
3
69.9
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Voice App Experience
in Kota Malang
in 0-100 points
Indosat
76.5
XL
81.4
Smartfren
77.3
Telkomsel
80.3
3
79.9
Download Image
Download Speed Experience
in Kota Malang
in Mbps
Indosat
15.2
XL
16.9
Smartfren
8.6
Telkomsel
18.2
3
9.3
Download Image
Upload Speed Experience
in Kota Malang
in Mbps
Indosat
7.5
XL
6.2
Smartfren
1.8
Telkomsel
7.2
3
4.8
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4G Availability
in Kota Malang
% of time
Indosat
95.2
XL
93.4
Smartfren
98.4
Telkomsel
93.2
3
94.1
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Kota Serang

Video Experience
in Kota Serang
in 0-100 points
Indosat
62.9
XL
59.2
Smartfren
45.4
Telkomsel
63.8
3
52.4
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Games Experience
in Kota Serang
in 0-100 points
Indosat
65.2
XL
52.7
Smartfren
48.7
Telkomsel
69.8
3
65.0
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Voice App Experience
in Kota Serang
in 0-100 points
Indosat
78.1
XL
72.5
Smartfren
70.8
Telkomsel
79.9
3
78.0
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Download Speed Experience
in Kota Serang
in Mbps
Indosat
13.6
XL
11.3
Smartfren
6.2
Telkomsel
14.1
3
8.1
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Upload Speed Experience
in Kota Serang
in Mbps
Indosat
5.7
XL
5.6
Smartfren
0.7
Telkomsel
7.5
3
5.0
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4G Availability
in Kota Serang
% of time
Indosat
87.4
XL
92.3
Smartfren
98.8
Telkomsel
93.6
3
87.2
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Kota Tangerang

Video Experience
in Kota Tangerang
in 0-100 points
Indosat
60.2
XL
60.1
Smartfren
41.5
Telkomsel
69.3
3
56.3
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Games Experience
in Kota Tangerang
in 0-100 points
Indosat
64.8
XL
62.6
Smartfren
55.8
Telkomsel
71.7
3
71.8
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Voice App Experience
in Kota Tangerang
in 0-100 points
Indosat
76.0
XL
75.0
Smartfren
74.7
Telkomsel
80.0
3
79.0
Download Image
Download Speed Experience
in Kota Tangerang
in Mbps
Indosat
12.6
XL
11.6
Smartfren
6.0
Telkomsel
17.1
3
8.4
Download Image
Upload Speed Experience
in Kota Tangerang
in Mbps
Indosat
8.2
XL
5.4
Smartfren
1.3
Telkomsel
8.3
3
6.0
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4G Availability
in Kota Tangerang
% of time
Indosat
93.5
XL
95.0
Smartfren
98.8
Telkomsel
95.1
3
96.2
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Kota Yogyakarta

Video Experience
in Kota Yogyakarta
in 0-100 points
Indosat
61.8
XL
61.2
Smartfren
41.3
Telkomsel
70.6
3
64.7
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Games Experience
in Kota Yogyakarta
in 0-100 points
Indosat
67.7
XL
71.1
Smartfren
60.0
Telkomsel
72.5
3
75.9
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Voice App Experience
in Kota Yogyakarta
in 0-100 points
Indosat
79.2
XL
81.3
Smartfren
77.3
Telkomsel
81.7
3
82.0
Download Image
Download Speed Experience
in Kota Yogyakarta
in Mbps
Indosat
15.6
XL
14.7
Smartfren
6.1
Telkomsel
16.8
3
11.6
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Upload Speed Experience
in Kota Yogyakarta
in Mbps
Indosat
9.2
XL
5.0
Smartfren
1.5
Telkomsel
7.5
3
7.4
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4G Availability
in Kota Yogyakarta
% of time
Indosat
93.5
XL
93.2
Smartfren
98.2
Telkomsel
93.0
3
96.0
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Makassar

Video Experience
in Makassar
in 0-100 points
Indosat
61.4
XL
58.2
Smartfren
39.4
Telkomsel
69.4
3
59.5
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Games Experience
in Makassar
in 0-100 points
Indosat
60.8
XL
64.1
Smartfren
58.5
Telkomsel
66.6
3
69.0
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Voice App Experience
in Makassar
in 0-100 points
Indosat
77.3
XL
77.8
Smartfren
76.6
Telkomsel
80.0
3
80.1
Download Image
Download Speed Experience
in Makassar
in Mbps
Indosat
17.2
XL
12.8
Smartfren
6.0
Telkomsel
19.2
3
9.9
Download Image
Upload Speed Experience
in Makassar
in Mbps
Indosat
8.1
XL
6.3
Smartfren
1.3
Telkomsel
7.6
3
5.4
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4G Availability
in Makassar
% of time
Indosat
94.2
XL
92.5
Smartfren
98.8
Telkomsel
92.7
3
94.3
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Manado

Video Experience
in Manado
in 0-100 points
Indosat
54.1
XL
51.3
Smartfren
18.1
Telkomsel
67.8
3
59.6
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Games Experience
in Manado
in 0-100 points
Indosat
38.9
XL
54.2
Smartfren
47.8
Telkomsel
58.7
3
63.3
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Voice App Experience
in Manado
in 0-100 points
Indosat
68.1
XL
75.1
Smartfren
75.7
Telkomsel
78.8
3
78.2
Download Image
Download Speed Experience
in Manado
in Mbps
Indosat
10.1
XL
10.1
Smartfren
2.6
Telkomsel
18.1
3
10.7
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Upload Speed Experience
in Manado
in Mbps
Indosat
3.8
XL
4.1
Smartfren
0.9
Telkomsel
5.4
3
5.1
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4G Availability
in Manado
% of time
Indosat
90.2
XL
86.8
Smartfren
96.8
Telkomsel
90.7
3
95.5
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Medan

Video Experience
in Medan
in 0-100 points
Indosat
65.2
XL
61.8
Smartfren
31.7
Telkomsel
70.4
3
54.9
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Games Experience
in Medan
in 0-100 points
Indosat
58.2
XL
56.3
Smartfren
52.2
Telkomsel
67.7
3
67.7
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Voice App Experience
in Medan
in 0-100 points
Indosat
76.7
XL
74.8
Smartfren
74.4
Telkomsel
80.9
3
79.4
Download Image
Download Speed Experience
in Medan
in Mbps
Indosat
20.6
XL
13.7
Smartfren
4.2
Telkomsel
17.1
3
7.7
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Upload Speed Experience
in Medan
in Mbps
Indosat
6.1
XL
7.8
Smartfren
1.2
Telkomsel
8.4
3
5.2
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4G Availability
in Medan
% of time
Indosat
89.0
XL
94.2
Smartfren
98.3
Telkomsel
93.3
3
91.4
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Padang

Video Experience
in Padang
in 0-100 points
Indosat
68.6
XL
55.1
Smartfren
31.5
Telkomsel
67.4
3
61.2
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Games Experience
in Padang
in 0-100 points
Indosat
67.1
XL
50.9
Smartfren
49.6
Telkomsel
70.3
3
69.2
Download Image
Voice App Experience
in Padang
in 0-100 points
Indosat
79.6
XL
72.3
Smartfren
71.9
Telkomsel
80.8
3
79.3
Download Image
Download Speed Experience
in Padang
in Mbps
Indosat
19.8
XL
9.5
Smartfren
4.2
Telkomsel
16.6
3
9.5
Download Image
Upload Speed Experience
in Padang
in Mbps
Indosat
5.6
XL
6.6
Smartfren
1.0
Telkomsel
7.3
3
4.8
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4G Availability
in Padang
% of time
Indosat
87.1
XL
95.0
Smartfren
99.5
Telkomsel
93.1
3
94.9
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Palembang

Video Experience
in Palembang
in 0-100 points
Indosat
65.0
XL
53.8
Smartfren
29.8
Telkomsel
69.7
3
66.5
Download Image
Games Experience
in Palembang
in 0-100 points
Indosat
69.0
XL
49.5
Smartfren
52.7
Telkomsel
69.8
3
75.2
Download Image
Voice App Experience
in Palembang
in 0-100 points
Indosat
78.4
XL
72.6
Smartfren
72.3
Telkomsel
80.5
3
79.7
Download Image
Download Speed Experience
in Palembang
in Mbps
Indosat
14.4
XL
11.7
Smartfren
4.3
Telkomsel
17.0
3
11.3
Download Image
Upload Speed Experience
in Palembang
in Mbps
Indosat
6.7
XL
7.5
Smartfren
1.2
Telkomsel
7.7
3
6.7
Download Image
4G Availability
in Palembang
% of time
Indosat
92.1
XL
94.4
Smartfren
98.5
Telkomsel
93.7
3
97.3
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Pekanbaru

Video Experience
in Pekanbaru
in 0-100 points
Indosat
64.1
XL
53.9
Smartfren
30.3
Telkomsel
68.9
3
57.3
Download Image
Games Experience
in Pekanbaru
in 0-100 points
Indosat
61.6
XL
50.3
Smartfren
53.1
Telkomsel
68.2
3
72.2
Download Image
Voice App Experience
in Pekanbaru
in 0-100 points
Indosat
78.3
XL
70.2
Smartfren
72.9
Telkomsel
79.3
3
79.6
Download Image
Download Speed Experience
in Pekanbaru
in Mbps
Indosat
18.5
XL
11.0
Smartfren
4.6
Telkomsel
16.6
3
8.0
Download Image
Upload Speed Experience
in Pekanbaru
in Mbps
Indosat
5.4
XL
7.3
Smartfren
1.5
Telkomsel
8.4
3
5.7
Download Image
4G Availability
in Pekanbaru
% of time
Indosat
88.1
XL
92.9
Smartfren
98.3
Telkomsel
92.3
3
93.6
Download Image

Samarinda

Video Experience
in Samarinda
in 0-100 points
Indosat
58.9
XL
61.7
Smartfren
49.8
Telkomsel
67.9
3
68.1
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Games Experience
in Samarinda
in 0-100 points
Indosat
59.3
XL
67.0
Smartfren
58.6
Telkomsel
69.0
3
74.6
Download Image
Voice App Experience
in Samarinda
in 0-100 points
Indosat
73.7
XL
77.7
Smartfren
76.8
Telkomsel
81.3
3
81.1
Download Image
Download Speed Experience
in Samarinda
in Mbps
Indosat
13.2
XL
16.6
Smartfren
6.9
Telkomsel
17.9
3
14.2
Download Image
Upload Speed Experience
in Samarinda
in Mbps
Indosat
6.3
XL
6.4
Smartfren
1.6
Telkomsel
6.9
3
7.5
Download Image
4G Availability
in Samarinda
% of time
Indosat
91.7
XL
92.0
Smartfren
97.6
Telkomsel
91.7
3
93.5
Download Image

Semarang

Video Experience
in Semarang
in 0-100 points
Indosat
62.7
XL
56.4
Smartfren
40.0
Telkomsel
69.3
3
64.2
Download Image
Games Experience
in Semarang
in 0-100 points
Indosat
62.0
XL
68.8
Smartfren
54.0
Telkomsel
66.7
3
69.8
Download Image
Voice App Experience
in Semarang
in 0-100 points
Indosat
77.4
XL
80.0
Smartfren
75.9
Telkomsel
80.0
3
80.2
Download Image
Download Speed Experience
in Semarang
in Mbps
Indosat
15.9
XL
10.6
Smartfren
5.0
Telkomsel
16.3
3
11.5
Download Image
Upload Speed Experience
in Semarang
in Mbps
Indosat
8.1
XL
4.2
Smartfren
1.5
Telkomsel
7.4
3
5.2
Download Image
4G Availability
in Semarang
% of time
Indosat
93.7
XL
91.1
Smartfren
98.8
Telkomsel
94.5
3
95.0
Download Image

Surabaya

Video Experience
in Surabaya
in 0-100 points
Indosat
63.3
XL
61.2
Smartfren
46.7
Telkomsel
70.0
3
57.6
Download Image
Games Experience
in Surabaya
in 0-100 points
Indosat
68.4
XL
64.8
Smartfren
54.5
Telkomsel
64.9
3
69.1
Download Image
Voice App Experience
in Surabaya
in 0-100 points
Indosat
78.7
XL
78.5
Smartfren
75.8
Telkomsel
79.3
3
79.1
Download Image
Download Speed Experience
in Surabaya
in Mbps
Indosat
16.3
XL
18.3
Smartfren
8.7
Telkomsel
16.2
3
7.9
Download Image
Upload Speed Experience
in Surabaya
in Mbps
Indosat
8.2
XL
6.0
Smartfren
1.4
Telkomsel
6.4
3
4.9
Download Image
4G Availability
in Surabaya
% of time
Indosat
93.5
XL
92.7
Smartfren
98.8
Telkomsel
93.0
3
94.0
Download Image

Surakarta

Video Experience
in Surakarta
in 0-100 points
Indosat
55.4
XL
56.1
Smartfren
37.3
Telkomsel
69.0
3
59.1
Download Image
Games Experience
in Surakarta
in 0-100 points
Indosat
59.7
XL
63.1
Smartfren
50.8
Telkomsel
69.0
3
72.0
Download Image
Voice App Experience
in Surakarta
in 0-100 points
Indosat
77.8
XL
78.0
Smartfren
74.1
Telkomsel
80.8
3
79.8
Download Image
Download Speed Experience
in Surakarta
in Mbps
Indosat
11.5
XL
11.0
Smartfren
5.1
Telkomsel
17.0
3
8.8
Download Image
Upload Speed Experience
in Surakarta
in Mbps
Indosat
7.6
XL
3.8
Smartfren
1.4
Telkomsel
8.4
3
5.2
Download Image
4G Availability
in Surakarta
% of time
Indosat
95.7
XL
92.7
Smartfren
97.4
Telkomsel
93.1
3
95.6
Download Image

Tangerang Selatan

Video Experience
in Tangerang Selatan
in 0-100 points
Indosat
61.7
XL
64.7
Smartfren
46.8
Telkomsel
71.5
3
60.2
Download Image
Games Experience
in Tangerang Selatan
in 0-100 points
Indosat
67.0
XL
65.0
Smartfren
55.1
Telkomsel
73.1
3
76.0
Download Image
Voice App Experience
in Tangerang Selatan
in 0-100 points
Indosat
77.4
XL
75.9
Smartfren
74.5
Telkomsel
80.4
3
80.5
Download Image
Download Speed Experience
in Tangerang Selatan
in Mbps
Indosat
12.6
XL
14.3
Smartfren
7.0
Telkomsel
16.4
3
9.4
Download Image
Upload Speed Experience
in Tangerang Selatan
in Mbps
Indosat
8.1
XL
6.4
Smartfren
1.4
Telkomsel
7.6
3
6.0
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4G Availability
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Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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