The results of our analysis of 28 of Indonesia’s largest cities largely mirrored those at the national level, with a few exceptions.
Telkomsel dominated our regional Video Experience measurements; the operator won in 21 cities outright and tied for first place in six cities — including four draws with Indosat and a further two with 3 in Banjarmasin and Samarinda. Meanwhile, Indosat bagged a win in Bandar Lampung. Our users on Telkomsel’s network enjoyed a Very Good Video Experience in 26 cities and a Good Video Experience in Cimahi and Kota Serang.
Moving on to our speed metrics, in the Download Speed Experience category, Telkomsel triumphed in 16 cities outright and shared the top place in a further seven. In the remaining five cities, Indosat won outright in three of them, while XL was the only winner in Surabaya. Meanwhile, in Upload Speed Experience, we saw a close competition between Telkomsel and Indosat in several cities. That said, our Telkomsel users in Banjarmasin experienced the fastest upload speeds averaging 11.2 Mbps, across all cities analyzed.
On Voice App Experience, Telkomsel and 3 came neck and neck in the vast majority of cities. While Telkomsel won four awards outright, 3 only won single-handedly in two cities — Kota Cirebon and Cimahi. Telkomsel jointly won this category in a further 21 cities, including Pekanbaru, Surabaya and Jambi, where we saw a three-way-split between Telkomsel, 3 and Indosat.
3 dominated in Games Experience at the city-level — it was a clear win for the operator in 14 cities, including Tangerang Selatan, Palembang, and Kota Bekasi, where users enjoyed a Good Games Experience. In addition to this, 3 jointly won in a further 12 cities, including nine cities where Telkomsel forced a tie for the top place.
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