Mobile Network Experience Report Egypt September 2020

Egypt

Mobile Network Experience Report
September 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

WE wins the Opensignal Video Experience award and its users now enjoy a Very Good experience

In the last six months, WE users’ Video Experience improved from Good to Very Good, while the remaining three operators — Orange, Vodafone and Etisalat placed in the Good category. A Very Good rating means that users generally observed fast loading times and only occasional stalling, but the experience might have been somewhat inconsistent across users, video providers and resolutions. With more than 95% of Egyptians streaming videos on their mobile phones, Video Experience is increasingly becoming an important aspect of users’ mobile network experience and at present, WE holds an advantage in this regard.

Vodafone leads on Games Experience in Egypt

Playing multiplayer mobile games over wireless networks is challenging for our users in Egypt. Vodafone became the first operator in the country to win our Games Experience award with a score of 41.3 points (on a scale of 0-100). The three chasing operators saw scores below 40. Users on all four operators would benefit from network improvements to boost the gaming experience.

WE and Etisalat draw level with Orange on Download and Upload Speed Experience

Back in March, Orange won Opensignal’s two speed awards outright. But this time, things are distinctly less clear-cut, with Orange statistically tying with WE for first place in Download Speed Experience and with Etisalat in Upload Speed Experience respectively. Besides, our Orange users saw their average download and upload speeds fall slightly, compared to their peers on other networks who saw impressive improvements in speeds.

Vodafone continues to lead in 4G Availability and 4G Coverage Experience

Vodafone has once again claimed Opensignal's 4G Availability award — our 4G users on its network were able to find a 4G connection 79.6% of the time. Altogether, the level of 4G access in Egypt continues to grow, as our users saw small improvements in 4G Availability across the board. While Vodafone and WE’s scores have increased evenly by 1.3 percentage points, since the last report, the greatest improvement of 2.5 percentage points was observed by our users on Etisalat’s network. Vodafone also won our 4G Coverage Experience award with a score of 8.7 points.

Introduction

In this report we examined the mobile network experience of the four nationwide mobile network operators in Egypt: Orange, Vodafone, Etisalat and WE, over a period of 90 days beginning June 1, 2020, to see how they fared, and delved deeper into three regions, comparing the results of these four operators.

In our last look at Egypt’s mobile network experience landscape, we saw fierce competition between two operators — Vodafone and Orange. But this time, Vodafone has emerged as the dominant operator in Egypt by winning four out of seven awards outright, including our first-ever Games Experience award in the country. Meanwhile, Orange gathered two draws — one with WE on Download Speed Experience and another one with Etisalat on Upload Speed Experience.

We also recorded some significant increases in operator’s scores on a majority of metrics. Our Vodafone users saw the largest improvements in Video Experience (9.5%) and Download Speed Experience (18.3%), while their WE and Etisalat counterparts saw the largest improvements in Upload Speed Experience (21%) and 4G Availability (2.5 percentage points) respectively.

Opensignal Awards Table

Mobile Experience Awards, Egypt
September 2020, Egypt Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
September 2020, Egypt
Video Experience
Games Experience
Voice App Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
September 2020, Egypt
Download Speed Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Orange
63.2
Vodafone
61.6
Etisalat
59.5
WE
65.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

In our last report, we saw Orange break the dead-heat with WE to win our Video Experience award. But in the last six months, Orange’s score dipped by 2.1 points while WE’s score grew by 2.9 points (on a 100 point scale). As a consequence of this, WE not only established a lead of 1.9 points but also upgraded its rating from Good to Very Good with a score of 65.1 points.

That said, our users reported the largest improvement on Vodafone’s network — a boost of 5.4 points to score 61.5 points. Vodafone placed in the Good ratings along with Etisalat and Orange.

Video Experience
in 0-100 points
Orange
63.2
Vodafone
61.6
Etisalat
59.5
WE
65.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
72.6 (± 0.45) 68.7 (± 0.31) 68.8 (± 0.44) 72.7 (± 0.63)
3G Video Experience
51.8 (± 1.09) 49.9 (± 0.80) 43.8 (± 1.28) 50.3 (± 1.81)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
73 (± 0.45)
69 (± 0.31)
69 (± 0.44)
73 (± 0.63)
3G Video Experience in 0-100 points
52 (± 1.09)
50 (± 0.80)
44 (± 1.28)
50 (± 1.81)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

Opensignal’s Video Experience metric quantifies video streaming quality by measuring real-world video streams across a range of content delivery networks, using dedicated video streaming tests, to reflect the true experience of users over an operator’s mobile network. The metric calculation takes picture quality, video loading time and stall rate into account. And according to this measure, a Very Good rating indicates generally fast loading times and only occasional stalling. As we descend to the Good rating, loading times get longer and users encounter more stops and stutters in the video stream.

Games Experience

Opensignal measured the mobile gaming experience in Egypt for the first time and we learned that playing multiplayer games in the country is challenging. Vodafone won our first-ever award with a score of 41.3 (out of 100). But the score means that most users found this level of experience unacceptable, observed delays in the gameplay experience and did not receive immediate feedback on their actions. The remaining Egyptian operators — Orange, WE and Etisalat — placed in the Very Poor category, while Orange and WE tied for second place with 37.9 points, Etisalat trailed close behind at 37.1.

Games Experience
in 0-100 points
Orange
37.9
Vodafone
41.3
Etisalat
37.1
WE
37.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
50.1 (± 1.01) 57.4 (± 0.50) 42.4 (± 0.81) 45.6 (± 1.24)
3G Games Experience
33.7 (± 0.28) 36.0 (± 0.20) 31.9 (± 0.27) 32.5 (± 0.40)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
50 (± 1.01)
57 (± 0.50)
42 (± 0.81)
46 (± 1.24)
3G Games Experience in 0-100 points
34 (± 0.28)
36 (± 0.20)
32 (± 0.27)
33 (± 0.40)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

On a scale of 0-100 Opensignal’s Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale or MOBA (multiplayer online battle arena) titles of which Fortnight, PUBG and Arena of Valor are examples. Several factors combine to determine the eventual score, including jitter, packet loss and UDP latency. A high score improves the feel of gameplay and means that a game’s artificial intelligence is less likely to smooth over issues with network communications that could otherwise interrupt play.

Voice App Experience

We saw a slight decline in our Voice App Experience scores on three out of four networks compared to our previous report of between 1 and 2.6 points. Vodafone kept hold of our Video Experience award with a score of 73.4 (on a 100-point scale) despite our users reporting a decline of 1.4 points. WE was the only operator to make impressive gains in this category, moving up from last place in our previous report with a score of 67.8 points to second place with 70.1 points — a gain of 2.3 points (3.4%). Orange and Elisatal were statistically tied for the last place with scores below 70 points.

Voice App Experience
in 0-100 points
Orange
68.1
Vodafone
73.4
Etisalat
68.4
WE
70.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
73.5 (± 0.40) 76.9 (± 0.21) 73.8 (± 0.32) 75.0 (± 0.50)
3G Voice App Experience
61.6 (± 0.72) 67.6 (± 0.43) 59.3 (± 0.68) 60.6 (± 1.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
73 (± 0.40)
77 (± 0.21)
74 (± 0.32)
75 (± 0.50)
3G Voice App Experience in 0-100 points
62 (± 0.72)
68 (± 0.43)
59 (± 0.68)
61 (± 1.07)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

All four operators’ scores mean many users in Egypt were dissatisfied and experienced call quality impairments. Distortion, clicking sounds, or silence were experienced during their calls, which was perceptible and may have been annoying.

Our measure of Voice App Experience quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks, and ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality and a series of calibrated technical parameters.

Download Speed Experience

Our users in Egypt continue to experience decent increases in Download Speed Experience on all networks, except Orange. Since the last report, our users on Orange’s networks, on average, saw their speeds decline by 1.7%, while their WE counterparts reported an increase of 12.8%. As a result of which Orange and WE were statistically tied for the first place with speeds averaging just above 13 Mbps. Etisalat users also saw their download speeds increase by 10.7% to 12.5 Mbps. However, the largest improvement of 18.3% was reported by our Vodafone users, which boosted their average download speeds to 10.7 Mbps.

Download Speed Experience
in Mbps
Orange
13.5
Vodafone
10.7
Etisalat
12.5
WE
13.4
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
19.9 (± 0.28) 14.0 (± 0.14) 17.0 (± 0.25) 17.4 (± 0.39)
3G Download Speed
5.7 (± 0.14) 5.2 (± 0.08) 5.0 (± 0.13) 5.5 (± 0.25)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Download Speed in Mbps
20 (± 0.28)
14 (± 0.14)
17 (± 0.25)
17 (± 0.39)
3G Download Speed in Mbps
6 (± 0.14)
5 (± 0.08)
5 (± 0.13)
6 (± 0.25)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

When we look at Download Speed Experience by technology, the 4G Download Speeds of our users on Etisalat and WE were over the 15 Mbps mark with scores of 17 Mbps and 17.4 Mbps, respectively. Meanwhile, Orange and WE were statistically tied for the highest 3G Download Speed with scores above 5.5 Mbps, while Vodafone and Etisalat trailed closely with scores just above 5 Mbps.

Upload Speed Experience

We saw a close-run race for our Upload Speed Experience award. Etisalat and Orange were tied in this category, with users observing average upload speeds of 5.5 Mbps. While WE's Upload Speed Experience score of 5.1 Mbps came within a hair's breadth of forcing a three-way tie, Vodafone was less than a megabit shy of the 5 Mbps mark.

Upload Speed Experience
in Mbps
Orange
5.5
Vodafone
4.2
Etisalat
5.5
WE
5.1
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.2 (± 0.17) 6.1 (± 0.09) 8.4 (± 0.15) 7.4 (± 0.21)
3G Upload Speed
1.0 (± 0.03) 1.1 (± 0.03) 0.7 (± 0.03) 0.8 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.17)
6 (± 0.09)
8 (± 0.15)
7 (± 0.21)
3G Upload Speed in Mbps
1 (± 0.03)
1 (± 0.03)
1 (± 0.03)
1 (± 0.05)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

While download speeds get the most attention, upload speed is becoming increasingly important as consumer mobile habits shift away from mere content consumption to its creation and content sharing on popular social media platforms, which gives operators with the most powerful upload speeds a distinct advantage.

4G Availability

Egypt's level of 4G access continues to grow, slowly but steadily. Vodafone held on to our national 4G Availability award as our 4G users on its network connected to 4G services 79.6% of the time. Orange was second-placed with a score of 77.5%, while Etisalat and WE’s scores were below the 75% mark.

4G Availability
% of time
Orange
77.5
Vodafone
79.6
Etisalat
73.7
WE
72.9
0 20 40 60 80
The brackets represent confidence intervals.
Download Image

In the last report, we had recorded impressive improvements across the board, but six months since then the growth in 4G Availability has diminished. The largest improvement of 2.5 percentage points was seen by our users on Etisalat’s network, followed by an increase of 1.3 percentage points observed by their counterparts on Vodafone’s and WE’s networks. Our Orange users saw the smallest growth of 0.8 percentage points.

4G Coverage Experience

Vodafone also won our 4G Coverage Experience award, with a score of 8.7 points (on a scale of 0-10). Etisalat finished second with 7.7 points, while Orange and WE were further away with 6.4 and 4.2 points respectively. Opensignal’s 4G Coverage Experience metric is a measure of how our mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users across all network operators.

4G Coverage Experience
in 0-10 points
Orange
6.4
Vodafone
8.7
Etisalat
7.7
WE
4.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Regional Analysis

n our regional outlook, we analyzed users’ mobile network experience in three regions across Egypt: Central Egypt, Nile Delta and Western Egypt.

In Video Experience, Orange and WE won first place in Central Egypt and in the Nile Delta region, respectively, and additionally tied with Etisalat and Vodafone in Western Egypt where we saw a four-way split.

Vodafone indisputedly won the Games Experience award in all three regions. However, all the winning scores were placed in the Poor or Very Poor rating, which signifies that all four operators have ample room for improvements in this category.

Looking at our speed metrics, our users in Central Egypt have continued to enjoy their fastest average download and upload speeds on Orange’s network. In the Nile Delta region, Etisalat won the Upload Speed Experience award and statistically tied with WE for the first place on Download Speed Experience. In Western Egypt, the same two operators statistically tied for the top spot for both Download Speed Experience and Upload Speed Experience.

Turning to 4G Availability, Vodafone topped our measurements in each of the regions. The operator won outright in Central Egypt as well as drawing with Orange in the Nile Delta and WE in Western Egypt. Our Vodafone users in two out of three regions, on average, were able to connect to 4G services on their network close to a commendable 85% of the time.

Select any region below to display individual breakdown

Central Egypt

Video Experience
in Central Egypt
in 0-100 points
Orange
66.1
Vodafone
64.2
Etisalat
58.7
WE
64.6
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Games Experience
in Central Egypt
in 0-100 points
Orange
39.0
Vodafone
47.1
Etisalat
36.7
WE
38.3
Download Image
Voice App Experience
in Central Egypt
in 0-100 points
Orange
70.4
Vodafone
74.7
Etisalat
67.8
WE
70.9
Download Image
Download Speed Experience
in Central Egypt
in Mbps
Orange
15.7
Vodafone
11.5
Etisalat
12.1
WE
13.2
Download Image
Upload Speed Experience
in Central Egypt
in Mbps
Orange
6.9
Vodafone
4.8
Etisalat
5.6
WE
5.8
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4G Availability
in Central Egypt
in %
Orange
80.4
Vodafone
84.5
Etisalat
76.5
WE
78.1
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Nile Delta

Video Experience
in Nile Delta
in 0-100 points
Orange
59.4
Vodafone
57.9
Etisalat
61.1
WE
65.8
Download Image
Games Experience
in Nile Delta
in 0-100 points
Orange
37.1
Vodafone
39.2
Etisalat
38.1
WE
37.5
Download Image
Voice App Experience
in Nile Delta
in 0-100 points
Orange
66.3
Vodafone
72.1
Etisalat
69.9
WE
69.3
Download Image
Download Speed Experience
in Nile Delta
in Mbps
Orange
10.9
Vodafone
9.1
Etisalat
12.9
WE
13.5
Download Image
Upload Speed Experience
in Nile Delta
in Mbps
Orange
4.1
Vodafone
3.4
Etisalat
5.0
WE
4.4
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4G Availability
in Nile Delta
in %
Orange
75.3
Vodafone
74.5
Etisalat
67.4
WE
67.9
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Western Egypt

Video Experience
in Western Egypt
in 0-100 points
Orange
68.4
Vodafone
67.3
Etisalat
68.0
WE
65.8
Download Image
Games Experience
in Western Egypt
in 0-100 points
Orange
39.0
Vodafone
50.3
Etisalat
41.4
WE
38.9
Download Image
Voice App Experience
in Western Egypt
in 0-100 points
Orange
71.7
Vodafone
75.9
Etisalat
74.9
WE
72.1
Download Image
Download Speed Experience
in Western Egypt
in Mbps
Orange
19.4
Vodafone
17.7
Etisalat
20.5
WE
21.7
Download Image
Upload Speed Experience
in Western Egypt
in Mbps
Orange
7.1
Vodafone
6.6
Etisalat
8.7
WE
8.5
Download Image
4G Availability
in Western Egypt
in %
Orange
79.6
Vodafone
85.7
Etisalat
79.4
WE
82.0
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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