Egypt

Mobile Network Experience Report
March 2020

Opensignal Active Userbase in Egypt
Total Devices
700,014
Total Measurements
1,085,230,085
Data Collection Period
Dec 01 Feb 28, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Orange pulls into the lead as Video Experience improves across the board

Orange became the first operator in Egypt to garner a Very Good rating. Our users on its network saw their Video Experience score improve by more than 10 points, as the operator pulled into the lead following a tie with WE in our last report. WE and Vodafone also increased their score, but Etisalat managed the biggest leap of almost 12 points. These improvements have now put these three operators in the Good Video Experience rating bracket.

Vodafone wins our first Voice App Experience award in Egypt

In our brand-new, first of its kind Voice App Experience metric, Vodafone landed in our Acceptable rating bracket (74-80 out of 100), meaning our users are generally satisfied and able to comprehend calls without repetition, but there may be perceptible quality impairments such as short clicking sounds or distortion. Although we saw a close competition across the board, the remaining three operators landed in our Poor rating bracket (66-74), meaning our users will likely suffer from increased quality impairments.

Orange continues to dominate Download and Upload Speed Experience

Orange won both the speed categories for the third time in a row, with users’ download and upload speeds averaging 13.7 Mbps and 5.7 Mbps respectively. Our users saw some impressive improvements from WE in both the categories; the operator sprinted to overtake Etisalat with an improvement of 22.4% in Download Speed Experience, but failed to do the same in Upload Speed Experience despite users observing the highest improvement of 63.7%.

Vodafone reclaims the 4G Availability award, and wins our first 4G Coverage Experience award

Egyptian users across all four networks saw notable improvements in 4G Availability. The highest increase of 15.1% was observed on WE, followed by 10.2% on Etisalat, with both the operators surpassing the 70% mark. However Vodafone broke the dead heat with Orange and reclaimed the award in this category with relatively smaller improvements. And in the midst of this competition both leading operators broke through the 75% mark. Vodafone also won our inaugural 4G Coverage Experience award, with a score of 8.3 (on a scale of 0-10).

Introduction

When it comes to mobile network experience in Egypt, we have seen something of a two-horse race as shown by a quick look at our latest awards table. We saw a fierce competition between two operators — Vodafone and Orange — with awards split nearly equally: while Vodafone won four out of seven awards, the remaining three were bagged by Orange. That said, the mobile network experience in Egypt is improving overall, but some of the greatest improvements were observed by users on the other two operators — WE and Etisalat — who also came neck-and-neck on several measures. This signifies that the competition in Egypt is going to further intensify in the year ahead.

In this report we examined the mobile network experience of the four main mobile network operators in Egypt: Orange, Vodafone, Etisalat, and WE over a period of 90 days beginning December 1, 2019 to see how they fared, and further delved deeper into three regions, comparing the results of these four operators.

Opensignal Awards Table

Mobile Experience Awards, Egypt
March 2020, Egypt Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
March 2020, Egypt
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Orange
65.3
Vodafone
56.3
Etisalat
58.3
WE
62.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

In Video Experience, our users on Orange saw their score improve by 10.1 points (on a scale of 0-100), not only putting the operator in a Very Good category (65-75) but also breaking the deadlock with WE, as Orange pulled ahead to win the award in this category following two consecutive draws in our previous reports. Our users on all four networks saw impressive improvements in their Video Experience: WE improved its score by 8.2 points, the third-placed Etisalat managed the most impressive leap of 11.9 points to move into the Good Video Experience bracket (55-65). Vodafone also upgraded its rating to Good but ended up in the last place with an improvement of 5.7 points.

Video Experience
in 0-100 points
Orange
65.3
Vodafone
56.3
Etisalat
58.3
WE
62.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
76.6 (± 0.41) 66.1 (± 0.36) 71.8 (± 0.44) 72.8 (± 0.73)
3G Video Experience
54.6 (± 1.05) 43.8 (± 0.66) 41.7 (± 0.98) 47.2 (± 1.74)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
77 (± 0.41)
66 (± 0.36)
72 (± 0.44)
73 (± 0.73)
3G Video Experience in 0-100 points
55 (± 1.05)
44 (± 0.66)
42 (± 0.98)
47 (± 1.74)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

When we split the measurements by network technology type, operators’ 4G-only Video Experience ranks reflected the national ranking but with superior ratings — Orange achieved an Excellent rating, followed by WE, Etisalat and Vodafone with Very Good ratings. However, in 3G-only Video Experience Vodafone took a lead over Etisalat for third place.

Opensignal’s unique Video Experience measures users’ real-world video streams and uses an ITU-based approach to determine perceived video quality. The metric calculation takes picture quality, video loading time and stall rate into account. And according to this measure, an Excellent rating indicates fast load times and practically non-existent stalling at all resolutions. As we descend down the ratings — Very Good and Good —, loading times get longer and users encounter more stops and stutters in the video stream.

Voice App Experience

In this report, we took a first look at the Voice App Experience in Egypt, at an operator level. This unique, first-of-its-kind metric quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks, and ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality and a series of calibrated technical parameters.

Voice App Experience
in 0-100 points
Orange
70.7
Vodafone
74.8
Etisalat
69.4
WE
67.8
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
76.9 (± 0.32) 79.0 (± 0.16) 76.3 (± 0.29) 74.0 (± 0.46)
3G Voice App Experience
64.7 (± 0.63) 69.3 (± 0.40) 61.0 (± 0.59) 59.0 (± 0.93)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
77 (± 0.32)
79 (± 0.16)
76 (± 0.29)
74 (± 0.46)
3G Voice App Experience in 0-100 points
65 (± 0.63)
69 (± 0.40)
61 (± 0.59)
59 (± 0.93)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Vodafone became Egypt's first operator to win our Voice Experience award and the only operator to achieve an Acceptable rating (74-80) with a score of 74.8 points. While Orange was separated by 4.1 points at 70.7, Etisalat and WE were further behind at 69.4 and 67.8 respectively, putting all three of them in the Poor rating bracket (66-74). An Acceptable rating means users are satisfied and generally able to comprehend without repetition. Likewise a Poor rating means our users' Voice App Experience will be marred by frequent distortion, clicking sounds or silence experienced during the call.

Download Speed Experience

Our users in Egypt have observed some decent increases in Download Speed Experience since the last report on a majority of operators’ networks. Orange remains the national leader in this category, with a jump of 15.3% in its score over the past six months to reach 13.7 Mbps. But this was not the largest increase: WE’s score (11.9 Mbps) leapt by more than 22%, with the operator thus taking the second place from Etisalat, whose score of 11.3 Mbps had increased by 11%.

Download Speed Experience
in Mbps
Orange
13.7
Vodafone
9.0
Etisalat
11.3
WE
11.9
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
21.8 (± 0.22) 12.0 (± 0.10) 17.0 (± 0.18) 16.6 (± 0.31)
3G Download Speed
6.0 (± 0.11) 5.2 (± 0.06) 4.4 (± 0.09) 5.1 (± 0.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Download Speed in Mbps
22 (± 0.22)
12 (± 0.10)
17 (± 0.18)
17 (± 0.31)
3G Download Speed in Mbps
6 (± 0.11)
5 (± 0.06)
4 (± 0.09)
5 (± 0.15)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Orange remains well ahead of its rivals in 4G Download Speed Experience as the operator's score has continued to stay above 20 Mbps. While Vodafone continues to be at the back of the pack, Etisalat and WE come toe-to-toe at 17 Mbps and 16.6 Mbps respectively.

Upload Speed Experience

Although we thought the increases in download speed since our last report were most impressive, they were dwarfed by some of the jumps in Upload Speed Experience. Winner Orange kept hold of our Upload Speed Experience award, as our users observed a jump of nearly 30% to pass the 5 Mbps milestone. Our users on second- and third-placed Etisalat and WE, both saw larger increases of around 38.9% and 63.7% respectively. Vodafone saw the smallest increase (still respectable, around 27%) — but the operator is still below the 4 Mbps mark.

Upload Speed Experience
in Mbps
Orange
5.7
Vodafone
3.8
Etisalat
4.8
WE
4.2
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.5 (± 0.16) 6.0 (± 0.07) 8.1 (± 0.12) 6.7 (± 0.17)
3G Upload Speed
1.2 (± 0.03) 1.1 (± 0.02) 0.7 (± 0.02) 0.7 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Upload Speed in Mbps
10 (± 0.16)
6 (± 0.07)
8 (± 0.12)
7 (± 0.17)
3G Upload Speed in Mbps
1 (± 0.03)
1 (± 0.02)
1 (± 0.02)
1 (± 0.03)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

With an increase in the use of social media applications, Upload Speed Experience is increasingly becoming an important aspect of users’ mobile network experience and at present Orange holds a clear advantage.

Latency Experience

Vodafone kept hold of our Latency Experience award, with a score that was just over 7 milliseconds faster than its closest rival Orange. However, users didn't see any significant improvements in this category since the last report. In fact, users saw higher latencies on Etisalat and WE’s networks over this period — 13.1% and 15.3% increase in network response time on average.

Latency Experience
in ms The lower the figure the better the latency
Orange
48.0
Vodafone
40.9
Etisalat
61.0
WE
62.4
0 16.25 32.5 48.75 65
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
37.5 (± 0.23) 36.1 (± 0.12) 40.5 (± 0.26) 40.4 (± 0.42)
3G Latency
58.0 (± 0.69) 47.1 (± 0.33) 86.2 (± 1.11) 93.8 (± 1.94)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Latency in ms
37 (± 0.23)
36 (± 0.12)
41 (± 0.26)
40 (± 0.42)
3G Latency in ms
58 (± 0.69)
47 (± 0.33)
86 (± 1.11)
94 (± 1.94)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Latency is a measure of network responsiveness, and it affects the mobile internet experience in many subtle ways. The lower latency is on a network, the better the experience on a host of mobile applications and services, from web browsing to Voice-over-IP to real-time multiplayer gaming.

4G Availability

Egypt’s 4G Availability keeps getting better. Vodafone broke the dead heat with Orange and reclaimed the award in this category with an increase of 9.4 percentage points compared to Orange’s increase of 8.8 percentage points. Both the operators surpassed the 75% mark, with our users, on average, being able to connect to 4G services more than 78% and 76% of the time on Vodafone’s and Orange’s networks respectively. Etisalat and WE also shone in this category with users on their networks experiencing even greater improvements — 10.2 and 15.1 percentage points respectively — as both operators surpassed the 70% mark. This signifies that operators in Egypt are focused on strengthening their 4G networks, and if this trend continues we might see one or more operators surpass 80% 4G Availability in the next report.

4G Availability
% of time
Orange
76.8
Vodafone
78.3
Etisalat
71.2
WE
71.7
0 20 40 60 80
The brackets represent confidence intervals.
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4G Coverage Experience

Vodafone won our inaugural 4G Coverage Experience award, with a score of 8.3 (on a scale of 0-10), while Etisalat closely trailed behind at 7.2. Both were considerably ahead of their competitors Orange and WE, with scores just below 6 and 4 points respectively.

4G Coverage Experience
in 0-10 points
Orange
5.9
Vodafone
8.3
Etisalat
7.2
WE
3.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

Opensignal’s 4G Coverage Experience metric is a measure of how Opensignal’s mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

In our regional outlook we analyzed users’ mobile network experience in three regions across Egypt: Central Egypt, Eastern Egypt, and Nile Delta. The national results were mirrored in Central Egypt, but we saw intense competition in Eastern Egypt with multiple ties, and slight variation in the Nile Delta region.

In Video Experience, Orange won the first place in Central and Eastern Egypt, with users on its network enjoying a Very Good Video Experience (65-75). However WE won first place in the Nile Delta region, and ended up in the Good rating bracket (55-65) with a score of 64.1 points.

Vodafone undisputedly won the Voice Experience category in Central Egypt and Nile Delta region, and also shared the first place with Etisalat in Eastern Egypt. We saw stiff competition in this category, with users experiencing Poor to Acceptable Voice Experience across operators in these regions.

Looking at the speed categories, in Central Egypt our users enjoyed the fastest Download and Upload Speed Experience on Orange’s network. In Eastern Egypt, Etisalat and Orange were statistically tied in the first place for both the categories, while Etisalat also tied with WE in Download Speed Experience and won the Upload Speed Experience outright in the Delta Nile region.

When it comes to network responsiveness, Vodafone triumphed in Latency Experience across all three regions, with our users on its network observing the lowest latencies of 38.5 milliseconds on average in Central Egypt. Our users also enjoyed the highest 4G Availability on Vodafone’s network in the same region, as they were able to connect to 4G services 83.3% of the time.

Select any region below to display individual breakdown

Central Egypt

Video Experience
in Central Egypt
in 0-100 points
Vodafone
58.4
Orange
68.7
WE
60.7
Etisalat
58.0
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Voice App Experience
in Central Egypt
in 0-100 points
Vodafone
76.1
Orange
71.9
WE
68.0
Etisalat
69.5
Download Image
Download Speed Experience
in Central Egypt
in Mbps
Vodafone
9.5
Orange
15.7
WE
11.5
Etisalat
10.8
Download Image
Upload Speed Experience
in Central Egypt
in Mbps
Vodafone
4.3
Orange
7.1
WE
4.6
Etisalat
4.8
Download Image
Latency Experience
in Central Egypt
in ms
Vodafone
38.5
Orange
44.2
WE
57.7
Etisalat
59.9
Download Image
4G Availability
in Central Egypt
in %
Vodafone
83.3
Orange
79.8
WE
77.1
Etisalat
73.6
Download Image

Eastern Egypt

Video Experience
in Eastern Egypt
in 0-100 points
Vodafone
63.2
Orange
73.2
WE
68.1
Etisalat
66.6
Download Image
Voice App Experience
in Eastern Egypt
in 0-100 points
Vodafone
77.5
Orange
74.1
WE
69.1
Etisalat
75.5
Download Image
Download Speed Experience
in Eastern Egypt
in Mbps
Vodafone
14.0
Orange
19.9
WE
15.2
Etisalat
22.1
Download Image
Upload Speed Experience
in Eastern Egypt
in Mbps
Vodafone
5.3
Orange
7.9
WE
5.2
Etisalat
8.8
Download Image
Latency Experience
in Eastern Egypt
in ms
Vodafone
43.3
Orange
47.7
WE
64.7
Etisalat
58.3
Download Image
4G Availability
in Eastern Egypt
in %
Vodafone
79.5
Orange
81.7
WE
74.5
Etisalat
74.4
Download Image

Nile Delta

Video Experience
in Nile Delta
in 0-100 points
Vodafone
52.8
Orange
61.0
WE
64.1
Etisalat
59.3
Download Image
Voice App Experience
in Nile Delta
in 0-100 points
Vodafone
73.1
Orange
69.7
WE
67.8
Etisalat
69.0
Download Image
Download Speed Experience
in Nile Delta
in Mbps
Vodafone
7.9
Orange
11.3
WE
12.2
Etisalat
12.1
Download Image
Upload Speed Experience
in Nile Delta
in Mbps
Vodafone
3.2
Orange
4.2
WE
3.8
Etisalat
4.6
Download Image
Latency Experience
in Nile Delta
in ms
Vodafone
43.8
Orange
52.0
WE
66.3
Etisalat
62.3
Download Image
4G Availability
in Nile Delta
in %
Vodafone
72.2
Orange
73.8
WE
65.6
Etisalat
64.8
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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