Mobile Network Experience Report United Arab Emirates April 2020

United Arab Emirates

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in United Arab Emirates
Total Devices
111,889
Total Measurements
301,495,321
Data Collection Period
Jan 01 Mar 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

4G access in the Emirates is approaching near ubiquitous levels

UAE surpassed the 90% 4G Availability milestone. Etisalat held onto our 4G Availability award, increasing its score by 3.6 percentage points to reach 93.1% in the past six months . But du also saw its score jump by 3.3 percentage points, as both operators passed the 90% national 4G Availability milestone. Etisalat also won our inaugural 4G Coverage Experience in the country with a score of 9.6 (on a 10-point scale), while du was slightly lower with a score of 9.2 points.

Etisalat has a tight grip on Download and Upload Speed Experience

Etisalat continues to beat its rival in Download Speed Experience with a score of 40.5 Mbps. This was 68.5% faster than du which had a score of 24.0. Etisalat also triumphed in Upload Speed Experience with a winning score of 11.6 Mbps — 40.8% faster than that of du.

UAE users have a Very Good Video Experience

Both Etisalat and du improved their scores in Video Experience. Etisalat maintained its lead in this category with a score of 74.1. This was a 5-point improvement (on a 100-point scale) over the last report and was just about a point shy from earning an Excellent rating. Meanwhile, du improved its score by almost 4 points to join Etisalat in the Very Good range (65-75) with a score of 68.2. This means that our users across the UAE now enjoy short load times and minimal stalling during playback, even at higher video resolutions.

Etisalat holds onto our Latency Experience award

Our Latency Experience metric is a measure of network responsiveness — meaning the lower the score, the better. Etisalat won our Latency Experience award with a score of 34.2ms, which isa slight improvement to its score in the past six months to bring our users’ experience closer to the 30 millisecond milestone. However, our users on du now see a longer network response time, as the operator's Latency Experience Score deteriorated by slightly more than 5ms for a score of 46.9ms.

du grabs our first Games Experience award in the UAE

It was a close call in our new measure of Games Experience, while du finished in the first place with a score of 38.5, Etisalat followed closely only 3.5 points behind (on a 100-point scale) with a score of 35.0. However, with scores below 40 points, both operators ended up with a Very Poor rating, which indicates that users on both networks would benefit from measures that remove noticeable delays within games and help players feel like they always have control over the gameplay.

Introduction

In our latest look at the UAE mobile market, Etisalat’s dominance continues to prevail in mobile network experience. It won six out of our eight award categories and also established a new benchmark in Download Speed Experience with speeds averaging above 40 Mbps. In this report we also observed that users in the UAE are finding it increasingly easier to get a 4G connection as both operators have now passed the 90% 4G Availability mark.

As 4G connectivity becomes more ubiquitous, the country is turning its attention to 5G. In November last year both the operators — Etisalat and du — were allocated frequencies in the 3.3GHz-3.8GHz spectrum range with 100 MHz blocks each to establish their 5G networks, and both operators launched their 5G services in the middle of 2019. Besides the frequencies mentioned above, the Telecommunications Regulatory Authority (TRA) is also looking to assign further spectrum in the 24.25GHz-27.5GHz bands for 5G use ahead of the Dubai 2020 Expo, while it could also assign spectrum above 40GHz after 2020.

To understand the true user experience as the usage of the new technology grows, we have included our 5G users’ measurements in our overall experience categories.

Opensignal Awards Table

Mobile Experience Awards, United Arab Emirates
April 2020, United Arab Emirates Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2020, United Arab Emirates
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Etisalat
74.1
du
68.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Etisalat
74.1
du
68.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
75.9 (± 0.53) 71.5 (± 0.67)
3G Video Experience
63.7 (± 2.15) 54.8 (± 2.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
76 (± 0.53)
71 (± 0.67)
3G Video Experience in 0-100 points
64 (± 2.15)
55 (± 2.19)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Etisalat
35.0
du
38.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
35.4 (± 0.10) 39.0 (± 0.14)
3G Games Experience
32.5 (± 0.31) 36.2 (± 0.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
35 (± 0.10)
39 (± 0.14)
3G Games Experience in 0-100 points
33 (± 0.31)
36 (± 0.39)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Etisalat
43.8
du
64.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
44.4 (± 0.22) 65.3 (± 0.40)
3G Voice App Experience
40.7 (± 0.71) 59.8 (± 1.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
44 (± 0.22)
65 (± 0.40)
3G Voice App Experience in 0-100 points
41 (± 0.71)
60 (± 1.10)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Etisalat
40.5
du
24.0
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
45.7 (± 0.65) 28.1 (± 0.48)
3G Download Speed
9.5 (± 0.35) 6.7 (± 0.29)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
46 (± 0.65)
28 (± 0.48)
3G Download Speed in Mbps
10 (± 0.35)
7 (± 0.29)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Etisalat
11.6
du
8.2
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
13.2 (± 0.20) 9.9 (± 0.20)
3G Upload Speed
2.1 (± 0.08) 1.3 (± 0.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.20)
10 (± 0.20)
3G Upload Speed in Mbps
2 (± 0.08)
1 (± 0.06)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Etisalat
34.2
du
46.9
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
32.5 (± 0.15) 45.5 (± 0.27)
3G Latency
44.1 (± 0.83) 52.9 (± 0.77)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Latency in ms
32 (± 0.15)
45 (± 0.27)
3G Latency in ms
44 (± 0.83)
53 (± 0.77)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Etisalat
93.1
du
90.1
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Etisalat
9.6
du
9.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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