Mobile Network Experience Report United Arab Emirates November 2019

United Arab Emirates

Mobile Network Experience Report
November 2019

Opensignal Active Userbase in United Arab Emirates
Total Devices
116,319
Total Measurements
208,131,671
Data Collection Period
Jul 01 Sep 28, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sue Marek Insight Analyst

Key findings

Etisalat scores big with Download Speed Experience that is 72% faster than du

Etisalat comfortably won the Download Speed Experience with a score of 39.5 Mbps — a 43% increase over its speed of 27.6 Mbps that we recorded in our last report in May. The operator maintained its competitive edge over du with the download speed experienced by our users that is 72% faster than its rival's speed of 22.9 Mbps. However, du should be recognized for the 66% increase to its score over the past six months.

Etisalat and du boost Upload Speed Experience but Etisalat wins the prize

Etisalat also maintained a strong lead in Upload Speed Experience clocking in at 11.1 Mbps — 50% faster than our users on du’s upload speed of 7.4 Mbps. It’s notable that the upload speeds experienced by users on both operators have significantly increased since our previous report. Etisalat and du increased their Upload Speed Experience by 32% and 51% respectively from the 8.4 Mbps and 4.9 Mbps that we recorded in May.

4G Availability was strong with both UAE operators

Our users in the U.A.E. continue to enjoy high 4G Availability. Etisalat easily won the category with an 89.5% score and is just a tad shy of the coveted 90% availability mark. du’s 4G Availability is also strong at 86.9%. Etislalat saw an incremental increase in its score, while du's was up by 1.4 percentage points.

Video Experience was on the upswing

Etisalat wins again in our Video Experience category with a score of 69.1 points (on a 1-100 scale). That puts it firmly in our Very Good rating, meaning short load times and minimal stalling during playback, even at higher video resolutions. With a score of 64.5, du is also on the verge of moving into the Very Good rating. Both operators improved over the results we saw in our last report. Etisalat saw an increase of 6% from its previous score and du saw a jump of 15%.

Introduction

Once again Etisalat was the big winner in our U.A.E. mobile network experience report. Etisalat won five of our national awards and continued to dominate in the Download and Upload Speed Experience categories. However, in the 4G Availability category both Etisalat and competitor du are strong, with Etisalat nearly achieving the highly coveted 90% mark and du following close behind with almost 87% availability. Our users also saw significant improvement in their Video Experience, with Etisalat winning our award by a margin of 4.6 points.

5G is beginning to make an appearance in U.A.E. In May, Etisalat launched a 5G mobile service/ in a handful of markets along with a 5G smartphone. In addition, du started rolling out 5G in the spring and recently announced that it plans to cover 15% of the U.A.E.’s population with 5G by year-end.

We have included our 5G users’ measurements in our overall metric categories to understand the true user experience as the usage of the new technology grows.

Opensignal Awards Table

Mobile Experience Awards, United Arab Emirates
November 2019, United Arab Emirates Report
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
November 2019, United Arab Emirates
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
Etisalat
89.5
du
86.9
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

4G Availability
% of time
Etisalat
89.5
du
86.9
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

Video Experience

Video Experience
in 0-100 points
Etisalat
69.1
du
64.5
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
73.6 (± 0.75) 70.5 (± 0.91)
3G Video Experience
52.1 (± 2.69) 45.7 (± 2.74)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
74 (± 0.75)
70 (± 0.91)
3G Video Experience in 0-100 points
52 (± 2.69)
46 (± 2.74)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Etisalat
35.2
du
64.4
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
35.9 (± 0.65) 66.2 (± 0.78)
3G Voice App Experience
32.2 (± 1.87) 58.5 (± 2.21)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Voice App Experience in 0-100 points
36 (± 0.65)
66 (± 0.78)
3G Voice App Experience in 0-100 points
32 (± 1.87)
58 (± 2.21)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Etisalat
39.5
du
22.9
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
47.4 (± 0.91) 28.1 (± 0.63)
3G Download Speed
9.6 (± 0.43) 6.6 (± 0.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Download Speed in Mbps
47 (± 0.91)
28 (± 0.63)
3G Download Speed in Mbps
10 (± 0.43)
7 (± 0.39)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Etisalat
11.1
du
7.4
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
13.4 (± 0.28) 9.4 (± 0.25)
3G Upload Speed
2.1 (± 0.09) 1.1 (± 0.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.28)
9 (± 0.25)
3G Upload Speed in Mbps
2 (± 0.09)
1 (± 0.07)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Etisalat
35.7
du
41.6
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
32.8 (± 0.23) 39.5 (± 0.30)
3G Latency
46.4 (± 1.06) 48.3 (± 0.95)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Latency in ms
33 (± 0.23)
39 (± 0.30)
3G Latency in ms
46 (± 1.06)
48 (± 0.95)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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