Mexico

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in Mexico
Total Devices
709,721
Total Measurements
2,579,264,633
Data Collection Period
Dec 01 Feb 28, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sue Marek Insights Analyst

Key findings

Telcel wins first-ever Games Experience award with a Fair rating

Playing multiplayer mobile games over wireless networks is still a bit of a challenge for Opensignal users in Mexico. Telcel won our first-ever award in this category with a score of 68.8 on a scale of 0-100, which falls into the Fair category. This means that users found the gaming experience average, meaning that games were responsive to the actions of the player but there was some delay between their actions and the outcomes in the game. Both AT&T and Movistar scored in the Poor category, with scores of 64.1 and a 54.6, respectively, meaning their users found the gaming experience to be unacceptable.

AT&T hits 90% in 4G Availability to win the award

AT&T maintained its leadership in this category by achieving the highly coveted 90% 4G Availability mark. AT&T increased its score by 5.9 percentage points from our October 2019 report. However, Telcel also should be commended for increasing its 4G Availability by 5.6 percentage points for a score of 86.1%. Movistar is more than 10 percentage points behind the leader with a score of 79.6%.

Telcel improves Video Experience score by 11.4%

Telcel is the winner of our Video Experience award. It extended its lead over AT&T and Movistar to receive a score of 71 (on a scale of 0-100), which puts it in the Very Good category. A Very Good rating means that users experience generally fast loading times with only occasional stalling. The experience might be somewhat inconsistent depending upon the video providers or the resolution. However, Telcel’s score is an impressive 12.7 points ahead of its competitors. AT&T and Movistar both tied for second place with scores of 58.2, which puts them in the Good category. That means users had a less consistent experience with noticeably slower loading times and some stalling.

Telcel maintains its leadership in Voice App Experience

Telcel once again won our Voice App Experience award with a score of 77 on a scale of 0-100, which puts it in the Acceptable category. Opensignal’s Voice App Experience award looks at users’ experience with over-the-top (OTT) voice apps such as WhatsApp, Skype and Facebook Messenger. AT&T came in second place with a score of 75.5, which puts it in the Acceptable category, an improvement over the last report when its score of 72.2 was in the Poor category. Movistar, with a score of 72.1, still falls into the Poor category, which means that many users were dissatisfied with the experience.

Telcel dominates in Download Experience but AT&T is on the upswing

Our users on Telcel’s network once again saw improvements in their Download Speed Experience. Telcel wins this category with a Download Speed of 23.1 Mbps, which is 13.2% higher than what we reported in our October 2019 report. It is also 9 Mbps faster than its next competitor Movistar, which had a Download Experience score of 14.1 Mbps. Meanwhile AT&T continues to improve its Download Speed Experience with our users logging download speeds of 12.2 Mbps, a slight improvement over the 11.7 Mbps we recorded in our October 2019 report.

AT&T hits a high note in Games Experience in five cities

At the regional level AT&T won in Games Experience in five cities. The mobile operator achieved two of the highest Games Experience scores we’ve seen in this report. In the city of Mexicali our AT&T users clocked scores of 83.3 on a 0-100 scale which means it’s in the Good category but edging closer to an Excellent ranking (85 and above).

Introduction

Telcel dominated the awards in our last report on the Mexican mobile network experience by winning seven of our eight national awards and only losing to AT&T in 4G Availability.

Meanwhile AT&T became the first Mexican operator to hit the 90% mark in 4G Availability nationwide, with Telcel only 3.9 percentage points behind it with a score of 86.1%.

In Opensignal’s first-ever Games Experience Award, we learned that playing multiplayer mobile games over wireless networks is a bit of a challenge for our Mexican users. Telcel won our award in this category, scoring in the Fair category indicating that users found games to be responsive but with some delay between their actions and the outcomes in the game. If you’d like to see how your favorite gaming apps are performing with your current internet speed, download Opensignal’s Meteor app, available for Android and iOS.

In this report, we've analyzed the mobile network experience of Mexico’s three national operators in the 90 days starting December 1, 2019. We monitored the network experience at a national level and across 20 cities, to see how Telcel, Movistar and AT&T performed.

Opensignal Awards Table

Mobile Experience Awards, Mexico
April 2020, Mexico Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
April 2020, Mexico
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Telcel
71.0
Movistar
58.2
AT&T
58.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Telcel is still the leader when it comes to Video Experience. The operator’s score increased 11.4% over our last report, when it had a score of 63.8, to reach a score of 71 (on a scale of 0-100), which puts it in the Very Good category. A Very Good rating means that users experience generally fast loading times with only occasional stalling. Movistar, meanwhile, saw its Video Experience score increase to 58.2, which is 8.9 points higher than the 49.3 score we reported back in October 2019. AT&T tied with Movistar with a score of 58.2, putting both of those operators into the Good category. That means users had a less consistent experience with noticeably slower loading times and some stalling.

Video Experience
in 0-100 points
Telcel
71.0
Movistar
58.2
AT&T
58.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
77.6 (± 0.08) 72.6 (± 0.24) 60.7 (± 0.27)
3G Video Experience
46.5 (± 0.39) 30.5 (± 0.64) 43.7 (± 0.92)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
78 (± 0.08)
73 (± 0.24)
61 (± 0.27)
3G Video Experience in 0-100 points
46 (± 0.39)
30 (± 0.64)
44 (± 0.92)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

When we look at video user experience on just the 4G network, the difference is more dramatic. Telcel’s 4G-only Video Experience score is 77.6 (on a scale of 0-100) which is 6.7 points higher than its overall score and that puts it into the Excellent category for video performance, which means users have a very consistent experience with fast loading times and almost non-existent stalling. Movistar’s 4G-only Video Experience is 14.4 points better than its overall score of 58.2 giving it a score of 72.6. That moves it into the Very Good category, which means the video experience for users is generally good with fast loading times and only occasional stalling. AT&T, meanwhile has a 4G-only Video Experience score of 60.7, which is just 2.5 points higher than its overall score of 58.2 and keeps it in the Good category.

Games Experience

Opensignal measured the gaming experience in Mexico for the first time and we learned that playing multiplayer games in Mexico is a bit challenging. Telcel won our first award with a score of 68.8 on a scale of 0-100, which falls into the Fair Category. This means users found the experience to be ‘average’ meaning that the game is responsive but the majority of users experience noticeable delays between their actions and the outcomes in the game. AT&T came in second with a score of 64.1 and Movistar had a score of 54.6. Both AT&T and Movistar scored in the Poor category, which means that most users found gameplay to be unacceptable with almost all users experiencing delays between their gameplay and the outcome of the games.

Games Experience
in 0-100 points
Telcel
68.8
Movistar
54.6
AT&T
64.1
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
71.8 (± 0.11) 60.4 (± 0.22) 66.9 (± 0.17)
3G Games Experience
57.7 (± 0.24) 43.5 (± 0.33) 47.7 (± 0.47)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
72 (± 0.11)
60 (± 0.22)
67 (± 0.17)
3G Games Experience in 0-100 points
58 (± 0.24)
43 (± 0.33)
48 (± 0.47)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Opensignal’s newly released Games Experience metric measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. The metric is measured on a scale of 0-100 and looks at how the user experience is impacted by network conditions such as latency, packet loss and jitter.

This approach was developed from several years of research looking at the relationship between the technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games — such as Fortnite, Pro Evolution Soccer and Arena of Valor — played around the world.

Voice App Experience

Voice apps such as WhatsApp, Skype and Facebook Messenger are becoming more popular thanks to ubiquitous mobile broadband. These apps offer a new way for users to talk to each other and Opensignal is now measuring the quality of our users’ experience on these apps.

Telcel once again won our Voice App Experience award with a score of 77 on a scale of 0-100, which means that it is still in the Acceptable category. AT&T came in second place with a score of 75.5, which moves it from Poor and into the Acceptable category. Movistar, with a score of 72.1, still falls into the Poor category, meaning users were dissatisfied with the experience.

Voice App Experience
in 0-100 points
Telcel
77.0
Movistar
72.1
AT&T
75.5
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.0 (± 0.09) 76.5 (± 0.19) 77.5 (± 0.12)
3G Voice App Experience
69.7 (± 0.20) 63.6 (± 0.37) 63.6 (± 0.45)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.09)
77 (± 0.19)
78 (± 0.12)
3G Voice App Experience in 0-100 points
70 (± 0.20)
64 (± 0.37)
64 (± 0.45)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

In addition to the Voice App Experience metric, Opensignal also reported on the 4G Voice App Experience, which measures the quality of experience for Opensignal users on an operator’s LTE connection.

In 4G Voice App Experience Telcel earned a score of 79, AT&T scored a 77.5 and Movistar scored 76.5. All three of these scores fall into the Acceptable category (74-80) on a scale of 0-100, which means users are satisfied but may experience perceptible call quality impairments with some clicking sounds or distortion.

Download Speed Experience

Telcel won this category with our users experiencing an overall download speed of 23.1 Mbps. This is a 13.2% increase over the 20.4 Mbps speed that we reported in our October 2019 report. It was also 9 Mbps faster than our users on rival Movistar’s network that reported a download speed of 14.1 Mbps and 10.9 Mbps faster than our users on AT&T’s network who reported download speeds of 12.2 Mbps.

Download Speed Experience
in Mbps
Telcel
23.1
Movistar
14.1
AT&T
12.2
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
28.0 (± 0.09) 20.0 (± 0.15) 13.6 (± 0.10)
3G Download Speed
5.0 (± 0.04) 2.6 (± 0.04) 4.6 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
28 (± 0.09)
20 (± 0.15)
14 (± 0.10)
3G Download Speed in Mbps
5 (± 0.04)
3 (± 0.04)
5 (± 0.08)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

When we look at Download Speed Experience by technology type, Telcel maintained its lead in 4G Download Speed with a score of 28 Mbps. Movistar and AT&T’s 4G Download Speeds clocked in at 20 Mbps and 13.6 Mbps, respectively.

Upload Speed Experience

Telcel also dominates in Upload Speed Experience. Our users on Telcel’s network on average achieved upload speeds of 10.5 Mbps, which puts Telcel in first place. This is a 21.4% increase from our last report when we clocked Telcel upload speeds at 8.7 Mbps. AT&T came in second place with an upload speed of 7.2 Mbps, which is an increase of 6.1% from the 6.8 Mbps we recorded in our October 2019 report. Meanwhile, Movistar came in last with our users clocking an upload speed of 5.6 Mbps, an increase of 13.6% from 4.9 Mbps in our October report. AT&T and Movistar are still below the 10 Mbps speeds we see in most developed markets.

Upload Speed Experience
in Mbps
Telcel
10.5
Movistar
5.6
AT&T
7.2
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
13.0 (± 0.05) 8.1 (± 0.08) 8.2 (± 0.07)
3G Upload Speed
1.3 (± 0.01) 0.8 (± 0.02) 1.1 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.05)
8 (± 0.08)
8 (± 0.07)
3G Upload Speed in Mbps
1 (± 0.01)
1 (± 0.02)
1 (± 0.03)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

When we break down 3G versus 4G connections, we find our users on Telcel averaged 13 Mbps in the 4G Upload Speeds they experience, which is still significantly faster than our users on AT&T, which experienced speeds of 8.2 Mbps and Movistar, which experienced 4G Upload Speeds of 8.1 Mbps.

Latency Experience

Since our last report, we saw AT&T’s users’ latency creep up to 71.2ms from 70.4ms in our last report indicating a slight worsening of responsiveness. And Movistar had the same trend with its latency increasing from 64.7ms to 68.8ms in this report. Telcel was the only operator to improve latency in the six-month period with a score of 56.9ms, an improvement of 2.1ms from our October 2019 report.

Latency Experience
in ms The lower the figure the better the latency
Telcel
56.9
Movistar
68.8
AT&T
71.2
0 18.75 37.5 56.25 75
The brackets represent confidence intervals.
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Latency Experience
Supporting Metrics
in ms
4G Latency
52.3 (± 0.10) 58.9 (± 0.20) 65.4 (± 0.24)
3G Latency
73.7 (± 0.33) 88.0 (± 0.70) 105.9 (± 1.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Latency in ms
52 (± 0.10)
59 (± 0.20)
65 (± 0.24)
3G Latency in ms
74 (± 0.33)
88 (± 0.70)
106 (± 1.19)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Likewise, in the 4G Latency score we see all three operators’ latency scores increasing, or slowing, rather than decreasing. Telcel has a score of 52.3ms up slightly from 52.1ms in October. And Movistar saw the most increase from 52.2ms in October to 58.9ms in this latest report. Latency is an increasingly important metric, particularly when it comes to gaming because lower latency scores mean less lag time when using real-time applications.

4G Availability

AT&T won first place in our 4G Availability metric with a score of 90%, which means that our 4G users were able to access a 4G connection on AT&T’s 4G network 90% of the time. Telcel followed closely with a score of 86.1% and Movistar with 79.6%.

4G Availability
% of time
Telcel
86.1
Movistar
79.6
AT&T
90.0
0 22.5 45 67.5 90
The brackets represent confidence intervals.
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All three operators have now passed the 75% mark in 4G Availability and AT&T has finally hit the coveted 90% mark.

4G Coverage Experience

Telcel was the winner in Opensignal’s 4G Coverage Experience with a score of 7.1 on a scale of 1-10. AT&T came in second with a score of 5.6 and Movistar came third with a score of 3.5. This is the first time Opensignal measured our Mexico users’ 4G Coverage Experience. A higher coverage score means our users experienced more 4G Coverage in the locations that are most highly trafficked.

4G Coverage Experience
in 0-10 points
Telcel
7.1
Movistar
3.5
AT&T
5.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric is a measure of how Opensignal’s mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

Telcel continued to dominate in our regional analysis of 20 Mexican cities. In Video Experience, Telcel took first place in all 20 cities. In Mexicali, Telcel hit a high score of 77.2 (on a 0-100 scale) in Video Experience which puts it in the Excellent category and it scored in the Excellent range (75 and above) in seven cities overall.

Telcel, the winner of the national Download Speed Experience award, also dominated in this regard at the city-level in, by winning first place in 19 cities. It also tied with Movistar in the city of Saltillos. Mexicali benefited from the highest download speed of all 20 cities with Telcel hitting 30.4 Mbps in that city.

However, in Games Experience we saw some diversity in scores. Telcel, the national award winner for this metric, won awards in 11 cities and tied with AT&T in four cities. AT&T, meanwhile won five cities outright and clocked two of the highest Games Experience scores we’ve seen in this report. In the city of Mexicali our AT&T users clocked scores of 83.3 on a 0-100 scale which is still in the Good category but edging closer to an Excellent ranking (85 and above).

In 4G Availability, where AT&T was the national award winner, the operator won 11 cities outright and tied in another three. We saw the highest score in León with 95.6% 4G Availability. Telcel won in five cities and drew in a further four, including Mexicali with a score of 93.8%, which was that operator’s highest score in this category.

Select any region below to display individual breakdown

Acapulco

Video Experience
in Acapulco
in 0-100 points
Telcel
72.6
Movistar
31.2
AT&T
57.4
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Games Experience
in Acapulco
in 0-100 points
Telcel
65.9
Movistar
38.4
AT&T
63.4
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Voice App Experience
in Acapulco
in 0-100 points
Telcel
76.9
Movistar
60.6
AT&T
74.2
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Download Speed Experience
in Acapulco
in Mbps
Telcel
25.2
Movistar
3.0
AT&T
12.2
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Upload Speed Experience
in Acapulco
in Mbps
Telcel
10.8
Movistar
0.3
AT&T
8.8
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Latency Experience
in Acapulco
in ms
Telcel
54.4
Movistar
92.8
AT&T
87.0
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4G Availability
in Acapulco
in %
Telcel
89.9
AT&T
92.0
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Aguascalientes

Video Experience
in Aguascalientes
in 0-100 points
AT&T
64.5
Telcel
72.9
Movistar
65.2
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Games Experience
in Aguascalientes
in 0-100 points
AT&T
64.1
Telcel
69.2
Movistar
57.2
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Voice App Experience
in Aguascalientes
in 0-100 points
AT&T
77.5
Telcel
76.7
Movistar
75.0
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Download Speed Experience
in Aguascalientes
in Mbps
AT&T
17.5
Telcel
22.3
Movistar
20.2
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Upload Speed Experience
in Aguascalientes
in Mbps
AT&T
10.1
Telcel
10.9
Movistar
7.8
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Latency Experience
in Aguascalientes
in ms
AT&T
83.3
Telcel
59.6
Movistar
59.9
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4G Availability
in Aguascalientes
in %
AT&T
94.7
Telcel
87.5
Movistar
83.9
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Caliacan

Video Experience
in Caliacan
in 0-100 points
Telcel
68.5
Movistar
64.0
AT&T
63.8
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Games Experience
in Caliacan
in 0-100 points
Telcel
76.9
Movistar
53.4
AT&T
64.7
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Voice App Experience
in Caliacan
in 0-100 points
Telcel
81.1
Movistar
71.7
AT&T
78.8
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Download Speed Experience
in Caliacan
in Mbps
Telcel
20.4
Movistar
15.5
AT&T
13.5
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Upload Speed Experience
in Caliacan
in Mbps
Telcel
11.3
Movistar
7.0
AT&T
3.7
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Latency Experience
in Caliacan
in ms
Telcel
52.4
Movistar
70.1
AT&T
84.4
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4G Availability
in Caliacan
in %
Telcel
88.0
Movistar
79.8
AT&T
83.7
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Cancún

Video Experience
in Cancún
in 0-100 points
Telcel
74.3
Movistar
58.5
AT&T
62.8
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Games Experience
in Cancún
in 0-100 points
Telcel
64.0
Movistar
52.6
AT&T
58.5
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Voice App Experience
in Cancún
in 0-100 points
Telcel
75.8
Movistar
76.1
AT&T
77.0
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Download Speed Experience
in Cancún
in Mbps
Telcel
26.0
Movistar
12.1
AT&T
14.9
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Upload Speed Experience
in Cancún
in Mbps
Telcel
12.7
Movistar
4.6
AT&T
7.7
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Latency Experience
in Cancún
in ms
Telcel
45.1
Movistar
88.1
AT&T
100.5
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4G Availability
in Cancún
in %
Telcel
87.2
Movistar
70.4
AT&T
91.6
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Chihuahua

Video Experience
in Chihuahua
in 0-100 points
Telcel
76.4
Movistar
63.8
AT&T
66.6
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Games Experience
in Chihuahua
in 0-100 points
Telcel
69.0
Movistar
53.8
AT&T
71.4
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Voice App Experience
in Chihuahua
in 0-100 points
Telcel
81.4
Movistar
74.4
AT&T
81.3
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Download Speed Experience
in Chihuahua
in Mbps
Telcel
29.6
Movistar
16.6
AT&T
15.7
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Upload Speed Experience
in Chihuahua
in Mbps
Telcel
13.5
Movistar
6.2
AT&T
8.2
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Latency Experience
in Chihuahua
in ms
Telcel
66.9
Movistar
79.1
AT&T
70.7
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4G Availability
in Chihuahua
in %
Telcel
93.6
Movistar
90.7
AT&T
90.0
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Ciudad Juárez

Video Experience
in Ciudad Juárez
in 0-100 points
Telcel
69.4
Movistar
61.7
AT&T
64.5
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Games Experience
in Ciudad Juárez
in 0-100 points
Telcel
59.4
Movistar
51.5
AT&T
69.4
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Voice App Experience
in Ciudad Juárez
in 0-100 points
Telcel
79.3
Movistar
73.7
AT&T
80.0
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Download Speed Experience
in Ciudad Juárez
in Mbps
Telcel
19.6
Movistar
14.8
AT&T
16.0
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Upload Speed Experience
in Ciudad Juárez
in Mbps
Telcel
10.4
Movistar
5.8
AT&T
4.7
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Latency Experience
in Ciudad Juárez
in ms
Telcel
103.1
Movistar
83.0
AT&T
70.3
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4G Availability
in Ciudad Juárez
in %
Telcel
92.3
Movistar
87.7
AT&T
87.0
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Ciudad de México

Video Experience
in Ciudad de México
in 0-100 points
Telcel
73.1
Movistar
64.5
AT&T
58.5
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Games Experience
in Ciudad de México
in 0-100 points
Telcel
74.5
Movistar
58.1
AT&T
64.3
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Voice App Experience
in Ciudad de México
in 0-100 points
Telcel
80.3
Movistar
74.6
AT&T
76.3
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Download Speed Experience
in Ciudad de México
in Mbps
Telcel
25.6
Movistar
15.6
AT&T
12.6
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Upload Speed Experience
in Ciudad de México
in Mbps
Telcel
9.4
Movistar
5.7
AT&T
7.4
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Latency Experience
in Ciudad de México
in ms
Telcel
48.7
Movistar
57.0
AT&T
54.9
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4G Availability
in Ciudad de México
in %
Telcel
87.4
Movistar
88.5
AT&T
91.2
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Guadalajara

Video Experience
in Guadalajara
in 0-100 points
Telcel
75.7
Movistar
68.3
AT&T
63.0
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Games Experience
in Guadalajara
in 0-100 points
Telcel
72.9
Movistar
59.4
AT&T
67.1
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Voice App Experience
in Guadalajara
in 0-100 points
Telcel
76.0
Movistar
74.7
AT&T
78.0
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Download Speed Experience
in Guadalajara
in Mbps
Telcel
28.6
Movistar
22.6
AT&T
14.3
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Upload Speed Experience
in Guadalajara
in Mbps
Telcel
13.5
Movistar
9.8
AT&T
8.4
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Latency Experience
in Guadalajara
in ms
Telcel
45.4
Movistar
54.1
AT&T
63.0
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4G Availability
in Guadalajara
in %
Telcel
87.1
Movistar
86.6
AT&T
93.4
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Hermosillo

Video Experience
in Hermosillo
in 0-100 points
Telcel
73.2
Movistar
64.1
AT&T
64.5
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Games Experience
in Hermosillo
in 0-100 points
Telcel
81.1
Movistar
54.0
AT&T
70.2
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Voice App Experience
in Hermosillo
in 0-100 points
Telcel
82.2
Movistar
74.9
AT&T
79.4
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Download Speed Experience
in Hermosillo
in Mbps
Telcel
23.7
Movistar
19.6
AT&T
15.9
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Upload Speed Experience
in Hermosillo
in Mbps
Telcel
12.9
Movistar
8.9
AT&T
5.0
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Latency Experience
in Hermosillo
in ms
Telcel
37.3
Movistar
78.0
AT&T
92.4
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4G Availability
in Hermosillo
in %
Telcel
88.6
Movistar
84.1
AT&T
88.9
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La Laguna

Video Experience
in La Laguna
in 0-100 points
Telcel
72.8
Movistar
62.0
AT&T
54.8
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Games Experience
in La Laguna
in 0-100 points
Telcel
65.1
Movistar
54.0
AT&T
70.0
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Voice App Experience
in La Laguna
in 0-100 points
Telcel
80.1
Movistar
71.1
AT&T
78.1
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Download Speed Experience
in La Laguna
in Mbps
Telcel
21.2
Movistar
16.6
AT&T
8.9
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Upload Speed Experience
in La Laguna
in Mbps
Telcel
11.6
Movistar
6.3
AT&T
5.8
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Latency Experience
in La Laguna
in ms
Telcel
82.5
Movistar
72.3
AT&T
68.7
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4G Availability
in La Laguna
in %
Telcel
91.9
Movistar
82.1
AT&T
86.6
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León

Video Experience
in León
in 0-100 points
Telcel
75.1
Movistar
62.0
AT&T
64.6
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Games Experience
in León
in 0-100 points
Telcel
69.9
Movistar
56.2
AT&T
68.8
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Voice App Experience
in León
in 0-100 points
Telcel
76.1
Movistar
73.3
AT&T
79.4
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Download Speed Experience
in León
in Mbps
Telcel
26.3
Movistar
18.3
AT&T
15.0
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Upload Speed Experience
in León
in Mbps
Telcel
11.8
Movistar
6.7
AT&T
11.4
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Latency Experience
in León
in ms
Telcel
56.3
Movistar
58.4
AT&T
65.4
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4G Availability
in León
in %
Telcel
90.2
Movistar
85.1
AT&T
95.6
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Mexicali

Video Experience
in Mexicali
in 0-100 points
AT&T
69.2
Movistar
62.5
Telcel
77.2
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Games Experience
in Mexicali
in 0-100 points
AT&T
83.3
Movistar
64.8
Telcel
77.9
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Voice App Experience
in Mexicali
in 0-100 points
AT&T
82.6
Movistar
73.6
Telcel
81.5
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Download Speed Experience
in Mexicali
in Mbps
AT&T
22.2
Movistar
11.3
Telcel
30.4
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Upload Speed Experience
in Mexicali
in Mbps
AT&T
5.9
Movistar
7.4
Telcel
13.2
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Latency Experience
in Mexicali
in ms
AT&T
62.5
Movistar
92.2
Telcel
51.2
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4G Availability
in Mexicali
in %
AT&T
91.9
Movistar
90.2
Telcel
93.8
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Monterrey

Video Experience
in Monterrey
in 0-100 points
Telcel
75.5
Movistar
67.4
AT&T
64.0
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Games Experience
in Monterrey
in 0-100 points
Telcel
74.9
Movistar
57.3
AT&T
72.4
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Voice App Experience
in Monterrey
in 0-100 points
Telcel
80.9
Movistar
74.3
AT&T
79.0
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Download Speed Experience
in Monterrey
in Mbps
Telcel
26.7
Movistar
16.6
AT&T
16.1
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Upload Speed Experience
in Monterrey
in Mbps
Telcel
13.4
Movistar
9.4
AT&T
10.3
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Latency Experience
in Monterrey
in ms
Telcel
48.9
Movistar
61.9
AT&T
55.8
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4G Availability
in Monterrey
in %
Telcel
93.4
Movistar
88.7
AT&T
87.2
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Mérida

Video Experience
in Mérida
in 0-100 points
Telcel
74.9
Movistar
62.4
AT&T
65.7
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Games Experience
in Mérida
in 0-100 points
Telcel
60.3
Movistar
52.9
AT&T
62.2
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Voice App Experience
in Mérida
in 0-100 points
Telcel
75.5
Movistar
74.4
AT&T
78.8
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Download Speed Experience
in Mérida
in Mbps
Telcel
26.4
Movistar
14.3
AT&T
15.3
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Upload Speed Experience
in Mérida
in Mbps
Telcel
11.1
Movistar
5.1
AT&T
8.3
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Latency Experience
in Mérida
in ms
Telcel
51.5
Movistar
82.7
AT&T
95.2
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4G Availability
in Mérida
in %
Telcel
89.9
Movistar
83.6
AT&T
95.0
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Puebla

Video Experience
in Puebla
in 0-100 points
Telcel
68.9
Movistar
60.2
AT&T
56.0
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Games Experience
in Puebla
in 0-100 points
Telcel
66.9
Movistar
56.3
AT&T
62.8
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Voice App Experience
in Puebla
in 0-100 points
Telcel
76.1
Movistar
72.8
AT&T
73.4
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Download Speed Experience
in Puebla
in Mbps
Telcel
19.3
Movistar
15.5
AT&T
10.0
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Upload Speed Experience
in Puebla
in Mbps
Telcel
13.4
Movistar
5.7
AT&T
7.4
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Latency Experience
in Puebla
in ms
Telcel
45.8
Movistar
64.4
AT&T
89.7
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4G Availability
in Puebla
in %
Telcel
91.1
Movistar
84.1
AT&T
94.4
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Querétaro

Video Experience
in Querétaro
in 0-100 points
Telcel
76.5
Movistar
66.0
AT&T
66.8
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Games Experience
in Querétaro
in 0-100 points
Telcel
73.8
Movistar
59.2
AT&T
65.9
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Voice App Experience
in Querétaro
in 0-100 points
Telcel
79.0
Movistar
75.4
AT&T
78.7
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Download Speed Experience
in Querétaro
in Mbps
Telcel
27.6
Movistar
19.9
AT&T
15.5
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Upload Speed Experience
in Querétaro
in Mbps
Telcel
14.1
Movistar
8.2
AT&T
11.2
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Latency Experience
in Querétaro
in ms
Telcel
52.6
Movistar
57.0
AT&T
70.4
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4G Availability
in Querétaro
in %
Telcel
89.4
Movistar
86.6
AT&T
93.0
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Saltillo

Video Experience
in Saltillo
in 0-100 points
AT&T
65.0
Telcel
71.8
Movistar
66.0
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Games Experience
in Saltillo
in 0-100 points
AT&T
71.8
Telcel
73.0
Movistar
58.4
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Voice App Experience
in Saltillo
in 0-100 points
AT&T
78.5
Telcel
80.8
Movistar
76.1
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Download Speed Experience
in Saltillo
in Mbps
AT&T
12.8
Telcel
17.7
Movistar
16.7
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Upload Speed Experience
in Saltillo
in Mbps
AT&T
8.8
Telcel
10.9
Movistar
6.5
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Latency Experience
in Saltillo
in ms
AT&T
61.9
Telcel
53.5
Movistar
60.6
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4G Availability
in Saltillo
in %
AT&T
88.4
Telcel
92.2
Movistar
91.1
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San Luis Potosí

Video Experience
in San Luis Potosí
in 0-100 points
Telcel
74.7
Movistar
65.2
AT&T
59.8
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Games Experience
in San Luis Potosí
in 0-100 points
Telcel
65.6
Movistar
56.6
AT&T
65.6
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Voice App Experience
in San Luis Potosí
in 0-100 points
Telcel
76.5
Movistar
74.4
AT&T
77.2
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Download Speed Experience
in San Luis Potosí
in Mbps
Telcel
27.9
Movistar
17.8
AT&T
11.2
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Upload Speed Experience
in San Luis Potosí
in Mbps
Telcel
12.7
Movistar
7.5
AT&T
9.6
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Latency Experience
in San Luis Potosí
in ms
Telcel
76.6
Movistar
63.8
AT&T
61.9
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4G Availability
in San Luis Potosí
in %
Telcel
90.1
Movistar
85.2
AT&T
94.9
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Tijuana

Video Experience
in Tijuana
in 0-100 points
Telcel
76.8
Movistar
59.7
AT&T
68.1
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Games Experience
in Tijuana
in 0-100 points
Telcel
77.7
Movistar
62.7
AT&T
81.4
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Voice App Experience
in Tijuana
in 0-100 points
Telcel
81.7
Movistar
72.7
AT&T
80.6
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Download Speed Experience
in Tijuana
in Mbps
Telcel
27.0
Movistar
11.7
AT&T
16.9
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Upload Speed Experience
in Tijuana
in Mbps
Telcel
12.8
Movistar
7.2
AT&T
5.4
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Latency Experience
in Tijuana
in ms
Telcel
51.2
Movistar
88.4
AT&T
61.2
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4G Availability
in Tijuana
in %
Telcel
91.5
Movistar
85.6
AT&T
92.0
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Toluca

Video Experience
in Toluca
in 0-100 points
Telcel
72.7
Movistar
61.3
AT&T
57.1
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Games Experience
in Toluca
in 0-100 points
Telcel
74.4
Movistar
55.2
AT&T
62.6
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Voice App Experience
in Toluca
in 0-100 points
Telcel
79.9
Movistar
72.1
AT&T
75.8
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Download Speed Experience
in Toluca
in Mbps
Telcel
24.0
Movistar
14.9
AT&T
10.7
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Upload Speed Experience
in Toluca
in Mbps
Telcel
8.9
Movistar
7.1
AT&T
7.7
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Latency Experience
in Toluca
in ms
Telcel
49.9
Movistar
64.8
AT&T
83.6
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4G Availability
in Toluca
in %
Telcel
88.3
Movistar
74.3
AT&T
92.4
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Veracruz

Video Experience
in Veracruz
in 0-100 points
Telcel
71.1
Movistar
57.7
AT&T
61.0
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Games Experience
in Veracruz
in 0-100 points
Telcel
66.0
Movistar
52.9
AT&T
62.3
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Voice App Experience
in Veracruz
in 0-100 points
Telcel
76.3
Movistar
72.8
AT&T
73.2
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Download Speed Experience
in Veracruz
in Mbps
Telcel
21.6
Movistar
15.6
AT&T
14.1
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Upload Speed Experience
in Veracruz
in Mbps
Telcel
13.5
Movistar
5.3
AT&T
9.7
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Latency Experience
in Veracruz
in ms
Telcel
47.1
Movistar
72.1
AT&T
91.9
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4G Availability
in Veracruz
in %
Telcel
87.0
Movistar
79.2
AT&T
93.2
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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