Mexico
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Mexico
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
National
The most consistent broadband experience is with Totalplay
Totalplay wins the Consistent Quality award with a 76.6% score, with a significant 10-point lead over its nearest competitors.
Totalplay broadband dominates in speed metrics
Totalplay wins all three respective speed awards, as it is boasting 53.9Mbps and 276.9Mbps for Download and Peak Download Speeds, respectively, significantly ahead of Megacable and Telmex, and has a slight advantage in Upload Speed due to its score of 21.3Mbps.
The best Video Experience in Mexico is with Totalplay and Izzi
Totalplay and Izzi are jointly winning the award for Video Experience with statistically tied scores of 67.9-68 points. Other providers’ scores place within the Good (58-68) experience bracket, but with Totalplay and Izzie the score also straddles the Very Good (68-78) category.
Market Overview
In this report Opensignal has, for the first time, analyzed the real-world fixed broadband experience of our users across Mexico. To reflect the varying ways in which fixed broadband is used we include five different measures of user experience: Consistent Quality, Video Experience, Download Speed, Peak Download Speed and Upload Speed.
The broadband market in Mexico has been experiencing significant growth and rapid modernization of access technologies. We include the four largest internet service providers in the country by the number of connections served: Telefonos de Mexico (Telmex), Televisa Cable (Izzi), Totalplay, and Megacable.
Telefonos de Mexico (Telmex) is the largest provider in the market by market share. Telmex has been deploying fiber-optic technologies over its extensive network, already having overlaid the majority of its copper network with fiber-to-the-home (FTTH) access lines, with ongoing efforts to target the remaining footprint.
Televisa Cable, presented under its main consumer brand Izzi in our report, stands as the second-largest ISP by market share. This conglomerate has an expansive cable network supporting its pay-TV business, with deployments of DOCSIS 3.0 and fiber technologies in various regions.
Totalplay, a prominent triple-play operator, entered the market in 2010 and has been continually building out its FTTH network since then. The company has shown rapid growth driven by investments in fiber optics and its commitment to extensive network coverage.
Megacable, another major player, has an established cable footprint which utilizes an HFC infrastructure and supports both DOCSIS 3.0 and DOCSIS 3.1 standards to provide high-speed internet access. The provider has recently also started building out FTTH, overlaying its existing network, reflecting the market demand for higher-speed and more reliable broadband solutions.
National Fixed Broadband Experience
Totalplay leads Mexico's broadband market in four out of five reported metrics, but most impressively it is leading in Consistent Quality with a 76.6% score, with a significant 10-point lead over its nearest competitors. Totalplay also dominates in the Download Speed and Peak Download Speed categories, with scores of 53.9Mbps and 276.9Mbps, respectively, significantly ahead of Megacable and Telmex, and showcases a slight advantage in Upload Speed at 21.3Mbps. Totalplay and Izzi together top the Video Experience metric, with statistically tied scores of 67.9-68 on a 100-point scale, meaning the average experience straddles the Good (58-68) and Very Good (68-78) categories. The upper category means that users can enjoy 1080p streaming with satisfactory loading times and little stalling, while the lower one means users can do the same at 720p.
Overall Experience
Definitions
Measures how often users’ experience on a network was sufficient to support common applications’ requirements. Broadband Consistent Quality uses six key performance indicators, including download and upload speed, latency, jitter, packet loss and time to first byte. Metrics are represented as a percentage of users’ tests that have met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. Broadband Consistent Quality is measured across all users in all hours of the day.
Definitions
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Definitions
Measured in Mbps, Broadband Peak Download Speed represents the 98th percentile of the user speed distribution. i.e. this is what the users with the highest speeds within the footprint experience.
Definitions
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Definitions
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience