While our national awards portray Telcel as a clear winner in all but 4G Availability, at a regional level we see more tied and close results. In fact, across 12 cities we see 32% of our awards tied between two or three operators. Despite this, there are similarities to the nationwide awards such as AT&T winning or tying for 4G Availability in 10 cities, or Telcel winning Video Experience and Download Speed Experience in 11 cities.
In a surprising improvement in their 4G Availability in Mexico City, AT&T is now tied with Telcel and Movistar at around 84%. The only other three-way tie for 4G Availability was seen in Guadalajara, as a result of decreased scores across all three operators. Guadalajara was also one of the only two cities, along with Toluca, where Voice App Experience was seen to be tied for all operators.
In the Mexican capital, our Latency Experience award switches hands from Movistar to Telcel, who improved their latency by over 10ms. Latency is also improving in Léon, with all three operators now tied. The lowest latency was seen in Monterrey on the Telcel network, where users experienced a latency of just 39ms on average.
Although our Voice App Experience metric was also claimed by Telcel at a national level, all but five cities were tied, with AT&T tying in seven cities and Movistar tying in two, showing that competition is very much alive. It is also notable that Voice App Experience scores in Mexico’s cities fall between 70 and 80, ranging from Poor to Acceptable. The only cities where Voice App Experience was above 80 were Mérida and Monterrey via Telcel, Juárez via AT&T, and Tijuana via both Telcel and AT&T.
Moreover, our Latency Experience award was won by Telcel in seven cities and by Movistar in six, putting latency in the spotlight for Movistar, which so far has not distinguished itself as a winner in any metric in our current report. If Movistar would double down on its Latency Experience, it might be possible for it to tie with Telcel or even win its first award in our next report.
Select any region below to display individual breakdown