Mobile Network Experience Report United Arab Emirates May 2019

United Arab Emirates

Mobile Network Experience Report
May 2019

Opensignal Active Userbase in United Arab Emirates
Total Devices
136,191
Total Measurements
419,296,746
Data Collection Period
Jan 01 Mar 31, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Senior Analyst

Summary

One look at our first ever report on the U.A.E. mobile market and it's immediately apparent that one operator dominates our awards. Etisalat won all five of our national metric medals — and by a very large margin in our speed categories. But its key rival du came close in some other metrics, in particular 4G Availability. In our inaugural report on the U.A.E. mobile market, we've analyzed the mobile network experience over a period of 90 days beginning at the start of January 2019 to see how the country's two national operators match up.

Mobile Experience Awards May 2019, United Arab Emirates Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
May 2019, United Arab Emirates
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image

Key findings

Etisalat doubles du's Download Speed Experience

Etisalat won both our Download and Upload Speed Experience awards very comfortably. Its winning download score of 27.6 Mbps was double du's speed, while Etisalat's Upload Speed Experience was over 70% faster than its rival in our measurements.

A close-run race in UAE 4G Availability

Although du was trounced in our speed metrics, it gave Etisalat a much better run for its money in 4G Availability. There was just 3.5 percentage points separating the two operators’ results, with both scoring over 85%, while Etisalat was just one point off the 90% mark.

Etisalat on the verge of a Very Good Video Experience

Etisalat won our Video Experience award with a score of 64.9 (out of 100), some 15% ahead of its rival. And the leader was just 0.1 points off gaining a Very Good Video Experience rating (65-75), meaning streamed video exhibits fast loading times and only occasional stalling.

UAE looking forward to 5G connectivity in 2019

Etisalat won our Latency Experience award by a fairly comfortable margin, with a score 22% better than du's. But the gap between the two was narrower in 3G Latency, suggesting Etisalat is now focused on its 4G network because this will lay the necessary foundations for 5G. And both the U.A.E.'s operators plan to launch this next generation of mobile networks with 5G set to debut in the country this year.

National Analysis

4G Availability

4G Availability
in %
Etisalat
89.0
du
85.5
0 22.5 45 67.5 90
Download Image

Video Experience

Video Experience
in 0-100 points
Etisalat
64.9
du
56.3
0 16.25 32.5 48.75 65
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
70.0 (± 0.93) 64.1 (± 0.97)
3G Video Experience
48.7 (± 2.60) 36.6 (± 2.25)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.
4G Video Experience in 0-100 points
70 (± 0.93)
64 (± 0.97)
3G Video Experience in 0-100 points
49 (± 2.60)
37 (± 2.25)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Etisalat
27.6
du
13.8
0 7.5 15 22.5 30
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
34.1 (± 0.86) 17.6 (± 0.51)
3G Download Speed
7.3 (± 0.41) 4.2 (± 0.25)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.
4G Download Speed in Mbps
34 (± 0.86)
18 (± 0.51)
3G Download Speed in Mbps
7 (± 0.41)
4 (± 0.25)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Etisalat
8.4
du
4.9
0 2.5 5 7.5 10
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.5 (± 0.29) 6.5 (± 0.22)
3G Upload Speed
1.7 (± 0.09) 0.8 (± 0.05)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.
4G Upload Speed in Mbps
11 (± 0.29)
7 (± 0.22)
3G Upload Speed in Mbps
2 (± 0.09)
1 (± 0.05)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms
Etisalat
38.8
du
49.9
0 12.5 25 37.5 50
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
34.5 (± 0.24) 45.6 (± 0.63)
3G Latency
52.3 (± 1.34) 60.6 (± 1.64)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.
4G Latency in ms
35 (± 0.24)
46 (± 0.63)
3G Latency in ms
52 (± 1.34)
61 (± 1.64)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

Subscribe to our newsletter and get our latest reports and analyses delivered right to your inbox every 2 weeks. We will not share your email address with third parties.

Journalists, please retain the Opensignal logo and copyright
(© Opensignal Inc.) information when using this image.

This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Subscribe to our Newsletter

and receive Opensignal reports in your email

About our Newsletter