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Etisalat won both our Download and Upload Speed Experience awards very comfortably. Its winning download score of 27.6 Mbps was double du's speed, while Etisalat's Upload Speed Experience was over 70% faster than its rival in our measurements.
Although du was trounced in our speed metrics, it gave Etisalat a much better run for its money in 4G Availability. There was just 3.5 percentage points separating the two operators’ results, with both scoring over 85%, while Etisalat was just one point off the 90% mark.
Etisalat won our Video Experience award with a score of 64.9 (out of 100), some 15% ahead of its rival. And the leader was just 0.1 points off gaining a Very Good Video Experience rating (65-75), meaning streamed video exhibits fast loading times and only occasional stalling.
Etisalat won our Latency Experience award by a fairly comfortable margin, with a score 22% better than du's. But the gap between the two was narrower in 3G Latency, suggesting Etisalat is now focused on its 4G network because this will lay the necessary foundations for 5G. And both the U.A.E.'s operators plan to launch this next generation of mobile networks with 5G set to debut in the country this year.
One look at our first ever report on the U.A.E. mobile market and it's immediately apparent that one operator dominates our awards. Etisalat won all five of our national metric medals — and by a very large margin in our speed categories. But its key rival du came close in some other metrics, in particular 4G Availability. In our inaugural report on the U.A.E. mobile market, we've analyzed the mobile network experience over a period of 90 days beginning at the start of January 2019 to see how the country's two national operators match up.
| Mobile Experience Awards United Arab Emirates | ||
|---|---|---|
May 2019,
United Arab Emirates Report
|
E
Etisalat
|
d
du
|
4G Availability
| ||
Video Experience
| ||
Download Speed Experience
| ||
Upload Speed Experience
| ||
Latency Experience
| ||
|
Mobile Experience Awards Winners
|
May 2019,
United Arab Emirates
|
|---|---|
|
4G Availability
|
E
Etisalat
|
|
Video Experience
|
E
Etisalat
|
|
Download Speed Experience
|
E
Etisalat
|
|
Upload Speed Experience
|
E
Etisalat
|
|
Latency Experience
|
E
Etisalat
|
|
Video Experience
Additional Metrics |
E
Etisalat
|
d
du
|
|---|---|---|
| in 0-100 points | ||
|
4G Video Experience
| 70.0 (± 0.93) | 64.1 (± 0.97) |
|
3G Video Experience
| 48.7 (± 2.60) | 36.6 (± 2.25) |
| 4G Video Experience | in 0-100 points |
|
E
Etisalat
|
70 (± 0.93) |
|
d
du
|
64 (± 0.97) |
| 3G Video Experience | in 0-100 points |
|
E
Etisalat
|
49 (± 2.60) |
|
d
du
|
37 (± 2.25) |
|
Download Speed Experience
Additional Metrics |
E
Etisalat
|
d
du
|
|---|---|---|
| in Mbps | ||
|
4G Download Speed
| 34.1 (± 0.86) | 17.6 (± 0.51) |
|
3G Download Speed
| 7.3 (± 0.41) | 4.2 (± 0.25) |
| 4G Download Speed | in Mbps |
|
E
Etisalat
|
34 (± 0.86) |
|
d
du
|
18 (± 0.51) |
| 3G Download Speed | in Mbps |
|
E
Etisalat
|
7 (± 0.41) |
|
d
du
|
4 (± 0.25) |
|
Upload Speed Experience
Additional Metrics |
E
Etisalat
|
d
du
|
|---|---|---|
| in Mbps | ||
|
4G Upload Speed
| 10.5 (± 0.29) | 6.5 (± 0.22) |
|
3G Upload Speed
| 1.7 (± 0.09) | 0.8 (± 0.05) |
| 4G Upload Speed | in Mbps |
|
E
Etisalat
|
11 (± 0.29) |
|
d
du
|
7 (± 0.22) |
| 3G Upload Speed | in Mbps |
|
E
Etisalat
|
2 (± 0.09) |
|
d
du
|
1 (± 0.05) |
|
Latency Experience
Additional Metrics |
E
Etisalat
|
d
du
|
|---|---|---|
| in ms | ||
|
4G Latency
| 34.5 (± 0.24) | 45.6 (± 0.63) |
|
3G Latency
| 52.3 (± 1.34) | 60.6 (± 1.64) |
| 4G Latency | in ms |
|
E
Etisalat
|
35 (± 0.24) |
|
d
du
|
46 (± 0.63) |
| 3G Latency | in ms |
|
E
Etisalat
|
52 (± 1.34) |
|
d
du
|
61 (± 1.64) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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