Indonesia

Mobile Network Experience Report
July 2019

Opensignal Active Userbase in Indonesia
Total Devices
3,317,539
Total Measurements
4,450,675,150
Data Collection Period
Feb 01 May 01, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Analyst

Key findings

Telkomsel dominates our speed metrics

Telkomsel won both our Download and Upload Speed Experience awards. The operator took a good lead in the download speed category with an average score 2.4 Mbps faster than its closest rival, and dominated this category also in our regional analysis. In fact, Telkomsel won every one of our Download Speed Experience awards in 16 of Indonesia's biggest cities. Although XL challenged Telkomsel in the upload speed category, the latter won our Upload Speed Experience award with a score of 3.7 Mbps.

Lots of room for improvement in Video Experience

The winner in our Video Experience category was Telkomsel. The operator scored 54.3 points and earned a Fair rating (40-55 points out of 100), meaning stops and stutters mid-stream were common to varying degrees and connections often have trouble coping with higher-resolution formats. While XL and 3 also garnered Fair Video Experience ratings, Smartfren and Indosat both received our lowest rating of Poor (0-40).

Smartfren, Indonesia’s Raja of 4G Availability

In our last report, we noticed a significant increase in our 4G Availability scores from all five operators in Indonesia. But in this report, we found this growth beginning to stall, a strong indication that the Indonesian market is approaching maturity. Smartfren managed to keep its 4G Availability crown, improving its score by more than a percentage point to pass the 95% mark, which none of Indonesia's operators have done before in our analysis. But this is an outlier, as Smartfren slipped in our other metrics compared with the previous Opensignal Mobile Network Experience report.

Telkomsel wins our Latency Experience Award

Our users in Indonesia experienced the lowest latency on Telkomsel’s network, with an average response time of 52.1 milliseconds. All other operators scored a ping time at least 10ms slower, according to our measurements. Telkomsel had a clear win in this category across all cities in our regional analysis with the sole exception of Bandar Lampung, where it shared our award with 3.

Introduction

In our latest look at Indonesia, Telkomsel has maintained its dominance by winning four out of five metrics in our national analysis, and more than 75% of our awards in Indonesia’s 16 largest cities. We also saw Smartfren shine in 4G Availability as it continuously expands its 4G reach, but the operator has slipped in our other metrics compared with our last two reports in December, 2018 , and June, 2018.

Indonesia's remaining operators, 3, Indosat, and XL, may not have taken any awards at the national level, but we saw growth from several of them in our speed metrics, allowing them to close the gap with Telkomsel. In this year’s first Mobile Network Experience report for Indonesia, we've analyzed the mobile experience over 90 days, starting February. 1, 2019, on both a national and regional level, to see how the country's five main operators measure up.

Opensignal Awards Table

Mobile Experience Awards, Indonesia
July 2019, Indonesia Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
July 2019, Indonesia
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
in %
Indosat
82.7
XL
83.1
Smartfren
95.8
Telkomsel
80.9
3
88.6
0 25 50 75 100
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

Our users on 3's network saw the biggest improvement in 4G Availability since our last report — an increase of at least 4 percentage points to reach a score of 88.6%. We recorded the second biggest improvement on Telkomsel’s network: an increase of more than 3 percentage points to score 80.9%. But even though Telkomsel was able to rise above the 80% mark in 4G Availability, it still finished in last place in our results. Overall, Smartfren became the first Indonesian operator to move past the 95% mark in our 4G Availability metric.

It's no surprise that Smartfren has ruled over this metric since our last two reports, as it shut down its 3G network to forge an 4G-only strategy in late 2017. As it has no 3G network to fall back on, it must serve its mobile broadband customers entirely with 4G. This time the operator’s score of 95.4% was at least 7% percentage points ahead of its rivals, but it saw a relatively smaller increase compared to the other operators.

4G Availability
in %
Indosat
82.7
XL
83.1
Smartfren
95.8
Telkomsel
80.9
3
88.6
0 25 50 75 100
The brackets represent confidence intervals.
Download Image

Our 4G Availability metric shows the proportion of time our users with a 4G device and subscription have a 4G connection. In this report, all five operators in Indonesia have crossed the 80% milestone, meaning our 4G users in Indonesia are, on average, connected to 4G services more than 80% of the time. We tracked the same trend in our recent global State of Mobile Experience report , where Indonesia rose into the top 30 countries in terms of 4G Availability with a country-level score of 83.5%. As all Indonesia's operators exceed the 80% availability mark, though, their 4G Availability growth appears to be petering off. This is a sign that Indonesia's 4G networks are reaching maturity.

Video Experience

The consumer mobile Video Experience in Indonesia is in need of improvement as none of the five operators managed to earn higher than a Fair rating (40-55 on our 100 point Video Experience scale). Telkomsel leads the pack with a score of 54.3, followed by XL and 3 with 46.5 and 42 points respectively. Meanwhile, Indosat and Smartfren garnered Poor ratings (0-40) with scores of 34.7 and 34.4 points respectively, which generally indicates very long load times and a high rate of stalling at both low and high resolutions.

Video Experience
in 0-100 points
Indosat
34.7
XL
46.5
Smartfren
34.4
Telkomsel
54.3
3
42.0
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
40.1 (± 0.24) 53.0 (± 0.18) 34.4 (± 0.26) 62.9 (± 0.11) 45.9 (± 0.23)
3G Video Experience
22.2 (± 0.34) 31.5 (± 0.35) 40.6 (± 0.20) 32.0 (± 0.33)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
40 (± 0.24)
53 (± 0.18)
34 (± 0.26)
63 (± 0.11)
46 (± 0.23)
3G Video Experience in 0-100 points
22 (± 0.34)
31 (± 0.35)
41 (± 0.20)
32 (± 0.33)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

In our recent State of Mobile Video report, where we ranked 69 countries on their Video Experience scores, Indonesia was positioned in the bottom 10 countries, and we saw similarly low scores in the individual operators' results.

When we narrow down Video Experience by connection type and look at 4G connections only, we see Video Experience was definitely better for all Indonesian operators. In fact, Telkomsel's 4G score elevated it to Very Good rating, while XL garnered a Good rating when we looked at 4G video sessions alone.

Download Speed Experience

Telkomsel was the undisputed winner of our Download Speed Experience award in Indonesia, even though we recorded very little change in average download speed compared to our previous report in December 2018. Its rivals’ speeds, on the other hand, all increased by at least 1 Mbps. XL was nearest to the leader, with users experiencing speeds just 2.4 Mbps slower than Telkomsel’s, while 3’s Download Speed Experience score of 5.2 Mbps trailed the leader by more than 4 Mbps. Smartfren and Indosat's users experienced speeds less than half of Telkomsel's in our results.

Download Speed Experience
in Mbps
Indosat
4.8
XL
7.4
Smartfren
4.5
Telkomsel
9.8
3
5.2
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
5.9 (± 0.03) 9.2 (± 0.04) 4.5 (± 0.03) 12.8 (± 0.04) 6.0 (± 0.03)
3G Download Speed
2.2 (± 0.02) 3.3 (± 0.02) 5.1 (± 0.03) 3.1 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Download Speed in Mbps
6 (± 0.03)
9 (± 0.04)
4 (± 0.03)
13 (± 0.04)
6 (± 0.03)
3G Download Speed in Mbps
2 (± 0.02)
3 (± 0.02)
5 (± 0.03)
3 (± 0.02)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

While 3, Smartfren and Indosat may be far behind Telkomsel in Download Speed Experience, XL may stand the best chance of catching the leader in this metric. XL's Download Speed Experience score rose by 18% in six months, while Telkomsel's score stayed even. XL still has a lot of ground to cover if it wants to challenge Telkomsel for the download speed crown, but it is closing the gap quickly. We also continued to see Smartfren’s download speeds fall: its Download Speed Experience dipped to 4.5 Mbps, a decrease of 1.8 Mbps in last six months — a notable decline as it won our Download Speed Experience category in our June 2018 report.

Looking at the 4G Download Speed breakdown, Indonesia’s operators almost replicated their Download Speed Experience rankings, with Smartfren as a 4G-only network operator being an exception. When compared to our previous Indonesia report published six months ago, Telkomsel’s 4G Download Speed actually decreased by 1.6 Mbps to 12.8 Mbps. The Indonesian giant, however, didn't suffer in our Download Speed Experience category, though as its increased 4G Availability made up the difference, meaning more users connected to faster 4G networks more often.

Upload Speed Experience

Telkomsel took home Opensignal’s Upload Speed Experience award with its users experiencing an average overall upload speed of 3.7 Mbps, although it faced close competition from its rival XL with a marginally lower score of 3.4 Mbps, followed by 3’s score of 3.1 Mbps.

Upload Speed Experience
in Mbps
Indosat
2.5
XL
3.4
Smartfren
1.2
Telkomsel
3.7
3
3.1
0 1.25 2.5 3.75 5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
3.3 (± 0.02) 4.5 (± 0.02) 1.2 (± 0.01) 5.4 (± 0.02) 4.0 (± 0.02)
3G Upload Speed
0.6 (± 0.01) 0.7 (± 0.01) 1.0 (± 0.01) 0.6 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Upload Speed in Mbps
3 (± 0.02)
5 (± 0.02)
1 (± 0.01)
5 (± 0.02)
4 (± 0.02)
3G Upload Speed in Mbps
1 (± 0.01)
1 (± 0.01)
1 (± 0.01)
1 (± 0.01)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

Looking at 4G Upload Speed individually, Telkomsel’s score of 5.4 Mbps was a decrease of over 1 Mbps in the last six months. On the other hand, Indostat, Smartfren and XL increased their 4G Upload Speeds by at least 0.5 Mbps over the same time period, and we now see XL and 3 closing the gap with Telkomsel not only in 4G Upload Speed but also Overall Upload Experience. If the current trends continue, we could very well see a new winner in this category in our next report.

Latency Experience

Our Latency Experience award also went to Telkomsel. Its overall network response time of 52.1 milliseconds was the best our users experienced in Indonesia. We saw a sizeable gap between our winning score and those of other operators. While 3 finished second in this category with a score of 63.1ms, our users experienced the highest latencies (81.6ms) on Indosat’s network — a difference of 29.5ms from our award holder.

Latency Experience
in ms The lower the figure the better the latency
Indosat
81.6
XL
69.3
Smartfren
73.3
Telkomsel
52.1
3
63.1
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
74.0 (± 0.21) 59.7 (± 0.12) 73.3 (± 0.26) 42.0 (± 0.07) 56.3 (± 0.16)
3G Latency
99.3 (± 0.57) 91.3 (± 0.48) 68.2 (± 0.19) 80.7 (± 0.40)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Latency in ms
74 (± 0.21)
60 (± 0.12)
73 (± 0.26)
42 (± 0.07)
56 (± 0.16)
3G Latency in ms
99 (± 0.57)
91 (± 0.48)
68 (± 0.19)
81 (± 0.40)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

Latency is an often overlooked metric as the benefits of a low latency connection aren't as obvious as fast speeds or wide-ranging availability. But latency affects the consumer mobile experience in many subtle ways. Lower latency means less lag in online call or chat sessions; thus, a better Latency Experience score would produce an improved mobile consumer experience on many of the most popular services on smartphones today.

Regional Analysis

In our regional breakdown, we compared 16 of Indonesia’s largest cities in our five primary metrics. There were not many surprises as the award holders in local results largely mirrored national results, though we did spot some interesting trends. Telkomsel commanded our regional Download Speed Experience category by winning each award in every city in our analysis. Our users on Telkomsel's network in Pekanbaru recorded the highest individual Download Speed Experience score of this report: 14.9 Mbps.

In our Upload Speed Experience category, the majority of the regional awards also went to Telkomsel. We noticed XL improved its position in this metric by winning or drawing in four out of 16 Indonesian cities: it came top in Batam and Makassar, and it tied with Telkomsel in Bandar Lampung and with Indosat in Surabaya. The highest individual scores we recorded in the Upload Speed Experience were in Medan and Penkanbaru, both on Telkomsel’s network.

Our regional Latency and Video Experience award categories were also dominated by Telkomsel. It won our Latency Experience prize in every city. In our Video Experience category, it won in 15 out of Indonesia’s 16 largest cities, in every case earning a Good Rating (55-65 points on a scale of 100). Batam was the only exception, where XL won with a Fair Rating (40-55). That means the Video Experience was noticeably better for our urban users on Telkomsel's network.

In 4G Availability, Smartfren dominated our charts in each of the cities. Our users on Smartfren’s network connected to 4G services at least 96% of the time in almost every city, with the only exception being Bandar Lampung, where it tied with 3 for first place.

Select any region below to display individual breakdown

Bandar Lampung

4G Availability
in Bandar Lampung
in %
Indosat
81.5
XL
86.2
Smartfren
93.4
Telkomsel
83.6
3
91.0
Download Image
Video Experience
in Bandar Lampung
in 0-100 points
Indosat
36.4
XL
46.9
Smartfren
32.6
Telkomsel
62.3
3
46.7
Download Image
Download Speed Experience
in Bandar Lampung
in Mbps
Indosat
4.8
XL
7.3
Smartfren
4.3
Telkomsel
14.2
3
6.6
Download Image
Upload Speed Experience
in Bandar Lampung
in Mbps
Indosat
4.4
XL
5.2
Smartfren
1.6
Telkomsel
5.4
3
3.7
Download Image
Latency Experience
in Bandar Lampung
in ms
Indosat
74.2
XL
83.9
Smartfren
92.5
Telkomsel
57.8
3
56.3
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Batam

4G Availability
in Batam
in %
Indosat
83.1
XL
90.2
Smartfren
96.2
Telkomsel
84.3
3
89.4
Download Image
Video Experience
in Batam
in 0-100 points
Indosat
34.4
XL
53.1
Smartfren
28.7
Telkomsel
50.5
3
38.6
Download Image
Download Speed Experience
in Batam
in Mbps
Indosat
5.2
XL
8.5
Smartfren
4.4
Telkomsel
9.2
3
3.6
Download Image
Upload Speed Experience
in Batam
in Mbps
Indosat
3.1
XL
6.1
Smartfren
1.4
Telkomsel
3.7
3
3.0
Download Image
Latency Experience
in Batam
in ms
Indosat
87.2
XL
61.3
Smartfren
82.4
Telkomsel
50.3
3
70.9
Download Image

Denpasar

4G Availability
in Denpasar
in %
Indosat
89.3
XL
89.5
Smartfren
97.1
Telkomsel
86.9
3
90.1
Download Image
Video Experience
in Denpasar
in 0-100 points
Indosat
38.7
XL
53.0
Smartfren
40.7
Telkomsel
59.4
3
42.8
Download Image
Download Speed Experience
in Denpasar
in Mbps
Indosat
6.4
XL
8.7
Smartfren
5.8
Telkomsel
11.3
3
4.5
Download Image
Upload Speed Experience
in Denpasar
in Mbps
Indosat
3.0
XL
5.5
Smartfren
1.8
Telkomsel
6.7
3
3.5
Download Image
Latency Experience
in Denpasar
in ms
Indosat
76.7
XL
61.1
Smartfren
78.9
Telkomsel
44.0
3
60.6
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Depok

4G Availability
in Depok
in %
Indosat
87.9
XL
88.6
Smartfren
97.4
Telkomsel
89.2
3
93.7
Download Image
Video Experience
in Depok
in 0-100 points
Indosat
34.0
XL
47.3
Smartfren
34.9
Telkomsel
62.9
3
37.7
Download Image
Download Speed Experience
in Depok
in Mbps
Indosat
3.8
XL
7.2
Smartfren
4.6
Telkomsel
13.1
3
4.2
Download Image
Upload Speed Experience
in Depok
in Mbps
Indosat
2.9
XL
3.5
Smartfren
1.2
Telkomsel
5.5
3
2.9
Download Image
Latency Experience
in Depok
in ms
Indosat
71.7
XL
54.1
Smartfren
70.0
Telkomsel
36.4
3
62.3
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Jakarta

4G Availability
in Jakarta
in %
Indosat
87.4
XL
89.7
Smartfren
96.4
Telkomsel
88.6
3
90.4
Download Image
Video Experience
in Jakarta
in 0-100 points
Indosat
40.0
XL
46.0
Smartfren
38.9
Telkomsel
61.8
3
41.8
Download Image
Download Speed Experience
in Jakarta
in Mbps
Indosat
5.5
XL
7.0
Smartfren
5.8
Telkomsel
12.8
3
5.0
Download Image
Upload Speed Experience
in Jakarta
in Mbps
Indosat
3.7
XL
3.2
Smartfren
1.3
Telkomsel
4.7
3
3.3
Download Image
Latency Experience
in Jakarta
in ms
Indosat
60.2
XL
56.1
Smartfren
58.3
Telkomsel
36.7
3
48.0
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Kota Bandung

4G Availability
in Kota Bandung
in %
Indosat
87.5
XL
87.8
Smartfren
97.1
Telkomsel
89.2
3
88.3
Download Image
Video Experience
in Kota Bandung
in 0-100 points
Indosat
44.1
XL
54.5
Smartfren
40.0
Telkomsel
61.5
3
43.6
Download Image
Download Speed Experience
in Kota Bandung
in Mbps
Indosat
8.0
XL
9.3
Smartfren
6.4
Telkomsel
12.5
3
5.8
Download Image
Upload Speed Experience
in Kota Bandung
in Mbps
Indosat
3.1
XL
4.5
Smartfren
1.5
Telkomsel
4.8
3
3.6
Download Image
Latency Experience
in Kota Bandung
in ms
Indosat
59.6
XL
53.3
Smartfren
68.9
Telkomsel
42.1
3
52.9
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Kota Bekasi

4G Availability
in Kota Bekasi
in %
Indosat
88.3
XL
89.7
Smartfren
97.6
Telkomsel
89.9
3
91.1
Download Image
Video Experience
in Kota Bekasi
in 0-100 points
Indosat
34.5
XL
46.7
Smartfren
34.7
Telkomsel
61.5
3
40.4
Download Image
Download Speed Experience
in Kota Bekasi
in Mbps
Indosat
3.9
XL
6.9
Smartfren
4.9
Telkomsel
12.0
3
4.6
Download Image
Upload Speed Experience
in Kota Bekasi
in Mbps
Indosat
2.7
XL
3.6
Smartfren
1.2
Telkomsel
4.7
3
3.3
Download Image
Latency Experience
in Kota Bekasi
in ms
Indosat
68.1
XL
52.8
Smartfren
68.3
Telkomsel
35.6
3
51.0
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Kota Bogor

4G Availability
in Kota Bogor
in %
Indosat
88.1
XL
88.7
Smartfren
96.0
Telkomsel
86.2
3
92.1
Download Image
Video Experience
in Kota Bogor
in 0-100 points
Indosat
33.3
XL
48.6
Smartfren
37.5
Telkomsel
62.3
3
40.0
Download Image
Download Speed Experience
in Kota Bogor
in Mbps
Indosat
3.6
XL
7.6
Smartfren
6.0
Telkomsel
13.2
3
4.7
Download Image
Upload Speed Experience
in Kota Bogor
in Mbps
Indosat
2.6
XL
3.4
Smartfren
1.1
Telkomsel
5.3
3
3.1
Download Image
Latency Experience
in Kota Bogor
in ms
Indosat
74.5
XL
57.0
Smartfren
70.1
Telkomsel
38.7
3
56.6
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Kota Tangerang

4G Availability
in Kota Tangerang
in %
Indosat
87.6
XL
90.8
Smartfren
96.7
Telkomsel
88.9
3
91.0
Download Image
Video Experience
in Kota Tangerang
in 0-100 points
Indosat
33.2
XL
44.7
Smartfren
32.3
Telkomsel
61.5
3
38.6
Download Image
Download Speed Experience
in Kota Tangerang
in Mbps
Indosat
3.9
XL
6.4
Smartfren
4.3
Telkomsel
13.0
3
4.5
Download Image
Upload Speed Experience
in Kota Tangerang
in Mbps
Indosat
3.0
XL
3.3
Smartfren
1.2
Telkomsel
4.8
3
3.5
Download Image
Latency Experience
in Kota Tangerang
in ms
Indosat
70.3
XL
54.4
Smartfren
62.6
Telkomsel
38.0
3
48.6
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Kota Yogyakarta

4G Availability
in Kota Yogyakarta
in %
Indosat
81.2
XL
91.4
Smartfren
98.0
Telkomsel
91.0
3
88.4
Download Image
Video Experience
in Kota Yogyakarta
in 0-100 points
Indosat
42.3
XL
58.5
Smartfren
41.1
Telkomsel
61.9
3
46.0
Download Image
Download Speed Experience
in Kota Yogyakarta
in Mbps
Indosat
6.2
XL
10.7
Smartfren
6.6
Telkomsel
12.1
3
5.8
Download Image
Upload Speed Experience
in Kota Yogyakarta
in Mbps
Indosat
3.9
XL
4.3
Smartfren
1.4
Telkomsel
5.5
3
3.9
Download Image
Latency Experience
in Kota Yogyakarta
in ms
Indosat
71.3
XL
60.2
Smartfren
65.5
Telkomsel
46.0
3
63.2
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Makassar

4G Availability
in Makassar
in %
Indosat
86.8
XL
89.1
Smartfren
98.0
Telkomsel
86.3
3
86.1
Download Image
Video Experience
in Makassar
in 0-100 points
Indosat
42.1
XL
57.7
Smartfren
33.4
Telkomsel
63.6
3
40.4
Download Image
Download Speed Experience
in Makassar
in Mbps
Indosat
6.8
XL
10.3
Smartfren
3.7
Telkomsel
13.6
3
4.3
Download Image
Upload Speed Experience
in Makassar
in Mbps
Indosat
4.0
XL
5.8
Smartfren
0.9
Telkomsel
3.7
3
3.1
Download Image
Latency Experience
in Makassar
in ms
Indosat
80.1
XL
69.1
Smartfren
83.1
Telkomsel
37.1
3
79.7
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Medan

4G Availability
in Medan
in %
Indosat
83.8
XL
90.0
Smartfren
96.3
Telkomsel
85.6
3
90.9
Download Image
Video Experience
in Medan
in 0-100 points
Indosat
47.9
XL
49.8
Smartfren
34.6
Telkomsel
63.9
3
42.8
Download Image
Download Speed Experience
in Medan
in Mbps
Indosat
10.3
XL
8.2
Smartfren
5.8
Telkomsel
14.5
3
4.3
Download Image
Upload Speed Experience
in Medan
in Mbps
Indosat
4.6
XL
5.7
Smartfren
1.6
Telkomsel
7.4
3
3.1
Download Image
Latency Experience
in Medan
in ms
Indosat
82.9
XL
66.8
Smartfren
96.2
Telkomsel
46.9
3
70.6
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Palembang

4G Availability
in Palembang
in %
Indosat
80.9
XL
90.3
Smartfren
98.2
Telkomsel
87.7
3
93.3
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Video Experience
in Palembang
in 0-100 points
Indosat
45.0
XL
51.6
Smartfren
36.7
Telkomsel
61.5
3
50.4
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Download Speed Experience
in Palembang
in Mbps
Indosat
10.7
XL
8.5
Smartfren
5.1
Telkomsel
12.8
3
6.9
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Upload Speed Experience
in Palembang
in Mbps
Indosat
4.2
XL
5.0
Smartfren
1.4
Telkomsel
4.8
3
4.1
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Latency Experience
in Palembang
in ms
Indosat
86.9
XL
90.2
Smartfren
84.8
Telkomsel
47.7
3
53.2
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Pekanbaru

4G Availability
in Pekanbaru
in %
Indosat
76.1
XL
88.5
Smartfren
96.7
Telkomsel
87.8
3
90.7
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Video Experience
in Pekanbaru
in 0-100 points
Indosat
49.5
XL
53.3
Smartfren
34.7
Telkomsel
65.9
3
44.9
Download Image
Download Speed Experience
in Pekanbaru
in Mbps
Indosat
10.8
XL
10.1
Smartfren
5.1
Telkomsel
14.9
3
4.8
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Upload Speed Experience
in Pekanbaru
in Mbps
Indosat
3.4
XL
6.9
Smartfren
1.2
Telkomsel
7.4
3
4.0
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Latency Experience
in Pekanbaru
in ms
Indosat
92.0
XL
49.3
Smartfren
84.7
Telkomsel
33.8
3
59.1
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Semarang

4G Availability
in Semarang
in %
Indosat
79.6
XL
85.8
Smartfren
96.9
Telkomsel
86.4
3
90.9
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Video Experience
in Semarang
in 0-100 points
Indosat
45.1
XL
50.4
Smartfren
39.6
Telkomsel
61.2
3
43.7
Download Image
Download Speed Experience
in Semarang
in Mbps
Indosat
8.1
XL
8.8
Smartfren
5.7
Telkomsel
11.0
3
6.0
Download Image
Upload Speed Experience
in Semarang
in Mbps
Indosat
5.0
XL
3.8
Smartfren
1.1
Telkomsel
4.7
3
2.6
Download Image
Latency Experience
in Semarang
in ms
Indosat
78.6
XL
64.8
Smartfren
74.1
Telkomsel
45.5
3
63.3
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Surabaya

4G Availability
in Surabaya
in %
Indosat
83.1
XL
88.8
Smartfren
96.9
Telkomsel
87.1
3
82.5
Download Image
Video Experience
in Surabaya
in 0-100 points
Indosat
43.0
XL
57.2
Smartfren
42.5
Telkomsel
58.0
3
43.8
Download Image
Download Speed Experience
in Surabaya
in Mbps
Indosat
6.0
XL
10.4
Smartfren
6.8
Telkomsel
11.4
3
4.8
Download Image
Upload Speed Experience
in Surabaya
in Mbps
Indosat
4.7
XL
4.7
Smartfren
1.4
Telkomsel
4.1
3
3.2
Download Image
Latency Experience
in Surabaya
in ms
Indosat
67.7
XL
58.2
Smartfren
62.3
Telkomsel
39.4
3
67.6
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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