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Tigo and Movistar drew in our 4G Availability category, after Tigo increased its score by nearly 4 percentage points to catch up with its rival. But third-placed Claro saw the biggest increase to close the gap.
We recorded a three-way draw in our Video Experience metric, as all three of Colombia's national operators had barely 2 points separating them, with all three scoring a Fair rating.
Tigo increased its Download Speed Experience score by over 1 megabit to grow its lead in this metric, as its rivals saw fairly stagnant growth in their scores.
Movistar won our Upload Speed Experience award with a score of 4.8 Mbps, over a megabit ahead of its closest rival.
Competition remains strong in Colombia's mobile market. In our last State of Mobile Networks report, we saw a fairly close-run race between two of the national operators. But one of these has surged ahead in the past six months to win two of our five mobile experience award categories and draw in two others. We've examined over 445 million measurements from more than 51,000 devices to analyze the networks of Colombia's three national operators: Claro, Movistar and Tigo, including our Video Experience award for the first time. We also measured the operators in Colombia's two largest cities Bogota and Medellin, including analysis of regional operator Avantel.
| Mobile Experience Awards Colombia | |||
|---|---|---|---|
January 2019,
Colombia Report
|
C
Claro
|
M
Movistar
|
T
Tigo
|
4G Availability
| |||
Video Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
Latency Experience
| |||
|
Mobile Experience Awards Winners
|
January 2019,
Colombia
|
|---|---|
|
Download Speed Experience
|
T
Tigo
|
|
Upload Speed Experience
|
M
Movistar
|
|
Latency Experience
|
T
Tigo
|
|
Mobile Experience Awards Draws
|
January 2019, Colombia
|
|---|---|
|
4G Availability
|
M
Movistar
T
Tigo
|
|
Video Experience
|
C
Claro
M
Movistar
T
Tigo
|
Tigo puts in a sprint to score a draw in our 4G Availability analysis.
We saw a two-way draw between Movistar and Tigo in 4G Availability, after this category was won outright by Movistar six months ago. Tigo increased its score by nearly 4 percentage points to reach 73% and catch up with its rival. Movistar only saw an incremental increase in its score, while Claro saw the largest growth among Colombia's operators, of over 4 percentage points to reach 69% and close the gap on the leaders.
We saw very little light between the operators in our Video Experience analysis, as we recorded a three-way draw in this metric.
|
Video Experience
Additional Metrics |
C
Claro
|
M
Movistar
|
T
Tigo
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 65.5 (± 1.27) | 62.3 (± 1.50) | 63.9 (± 1.93) |
|
3G Video Experience
| 30.4 (± 2.55) | 31.2 (± 2.62) | 32.7 (± 2.92) |
| 4G Video Experience | in 0-100 points |
|
C
Claro
|
66 (± 1.27) |
|
M
Movistar
|
62 (± 1.50) |
|
T
Tigo
|
64 (± 1.93) |
| 3G Video Experience | in 0-100 points |
|
C
Claro
|
30 (± 2.55) |
|
M
Movistar
|
31 (± 2.62) |
|
T
Tigo
|
33 (± 2.92) |
In our first analysis of Video Experience in our Colombia national reports, we saw a three-way draw between the three operators Claro, Movistar and Tigo. OpenSignal’s Video Experience metric is a first-of-its-kind analysis tool, which uses a range of factors including loading time, video stalling rates and picture resolution, to determine the overall quality of mobile video offered by operators. Video Experience is calculated as a score from 0 to 100 — the higher the score the better the experience — and we saw barely 2 points between the operators in Colombia.
All three of Colombia's operators landed in the Fair range (40-55) of our scale, meaning Video load times are sluggish; stops and stutters mid-stream are common to varying degrees; and connections often have trouble coping with higher-resolution formats. And these scores weren't much better in our 4G-only video experience measurements, meaning the country's operators have some work to do if they are serious about driving consumer video consumption on their networks.
Tigo increased its lead in our Download Speed Experience metric, as both its rivals saw fairly stagnant scores.
|
Download Speed Experience
Additional Metrics |
C
Claro
|
M
Movistar
|
T
Tigo
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 15.9 (± 0.38) | 15.9 (± 0.44) | 19.2 (± 0.56) |
|
3G Download Speed
| 3.4 (± 0.10) | 2.1 (± 0.05) | 3.2 (± 0.12) |
| 4G Download Speed | in Mbps |
|
C
Claro
|
16 (± 0.38) |
|
M
Movistar
|
16 (± 0.44) |
|
T
Tigo
|
19 (± 0.56) |
| 3G Download Speed | in Mbps |
|
C
Claro
|
3 (± 0.10) |
|
M
Movistar
|
2 (± 0.05) |
|
T
Tigo
|
3 (± 0.12) |
Tigo kept its crown in our Download Speed Experience analysis, pulling even further ahead of the pack with an increase of over 1 megabit to reach an average speed of 11.7 Mbps. Movistar and Claro's scores have both stayed fairly stagnant since our last report, with Movistar registering 10.1 Mbps followed by Claro on 9.4 Mbps.
Movistar won our Upload Speed Experience award with a score some way ahead of its rivals.
|
Upload Speed Experience
Additional Metrics |
C
Claro
|
M
Movistar
|
T
Tigo
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 6.2 (± 0.19) | 7.9 (± 0.24) | 6.4 (± 0.27) |
|
3G Upload Speed
| 0.4 (± 0.02) | 0.6 (± 0.03) | 0.4 (± 0.03) |
| 4G Upload Speed | in Mbps |
|
C
Claro
|
6 (± 0.19) |
|
M
Movistar
|
8 (± 0.24) |
|
T
Tigo
|
6 (± 0.27) |
| 3G Upload Speed | in Mbps |
|
C
Claro
|
0 (± 0.02) |
|
M
Movistar
|
1 (± 0.03) |
|
T
Tigo
|
0 (± 0.03) |
Movistar won our Upload Speed Experience award with a score of nearly 4.8 Mbps, over 1 megabit clear of its nearest rival. Tigo came second with a score of 3.6 Mbps, followed by Claro on 3.2 Mbps. Movistar also saw a considerably higher score in our 4G upload speed measurements with an average speed of 7.9 Mbps compared to its rivals which both scored under 6.5 Mbps.
Tigo won our Latency Experience award with a score over 10 milliseconds ahead of its rivals.
|
Latency Experience
Additional Metrics |
C
Claro
|
M
Movistar
|
T
Tigo
|
|---|---|---|---|
| in ms | |||
|
4G Latency
| 64.3 (± 0.58) | 74.2 (± 1.06) | 41.6 (± 0.47) |
|
3G Latency
| 90.2 (± 1.27) | 97.6 (± 2.50) | 92.6 (± 2.58) |
| 4G Latency | in ms |
|
C
Claro
|
64 (± 0.58) |
|
M
Movistar
|
74 (± 1.06) |
|
T
Tigo
|
42 (± 0.47) |
| 3G Latency | in ms |
|
C
Claro
|
90 (± 1.27) |
|
M
Movistar
|
98 (± 2.50) |
|
T
Tigo
|
93 (± 2.58) |
In our Latency Experience category, Tigo won with a score of 65.3ms — over 10ms better than its closest rival Claro who scored 77.8ms in our measurements. Movistar brought up the rear in this category with an average Latency Experience score of 84.1ms. Tigo was also well ahead in our 4G latency analysis with a score over 20ms better than its rivals, but Claro managed to draw with Tigo in our 3G latency measurements.
In our analysis of Colombia's two largest cities, Bogota and Medellin, Avantel performed well, winning or drawing six of our 10 regional awards. The regional operator particularly impressed in our Video Experience metric, winning outright in Bogota and drawing with Claro in Medellin. Avantel also won both our Upload Speed Experience and Latency Experience awards and drew in Download Speed Experience in the capital. But the metro operator has fallen a little behind in 4G Availability, after drawing in both Bogota and Medellin six months ago. Avantel has fallen out of the running as Movistar and Tigo shared the spoils in both cities, both passing the 80% milestone in the capital.
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Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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