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Colombia

Mobile Network Experience Report
July 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Andrey Popov, Principal Data Analyst Data Collection Period: Mar 01 - May 29, 2023

Colombia

Mobile Network Experience Report
July 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Andrey Popov, Principal Data Analyst

Data Collection Period: Mar 01 - May 29, 2023

Key Findings

Our users enjoyed the fastest average download speeds on Tigo’s network

Tigo secures the Download Speed Experience award with average speeds of 14.1Mbps among our users – with a winning margin of 1.1Mbps over second-placed WOM. Tigo therefore takes the crown back from WOM, after WOM temporarily snatched leadership in the last report.

Claro excels in Coverage Experience

Claro wins Coverage Experience with a wide lead over the competition — a metric measuring the geographic coverage of populated areas and representing the experience users receive as they travel. Claro comes first in Colombia with a score of 8.6 on a 10-point scale — over double the score of Movistar, which places second with 4.2 points. Tigo and WOM place third and fourth, respectively.

Best experience with video, games, and voice applications is with WOM

WOM, the most recent entrant to Colombia’s mobile market, takes home Video Experience, Games Experience and Voice App Experience awards — with respective scores of 52.9, 52.8 and 75 points on 100-point scale. WOM places in the Fair (48-58) category for our users’ experience when streaming mobile video and the Acceptable (74-80) category for over-the-top (OTT) voice applications.

Our Tigo users continue to have the highest Availability and 4G Availability

Tigo wins both of the availability awards outright, with scores of 98.7% for overall Availability and 95.8% for 4G Availability. Tigo achieves an impressive lead in its 4G Availability score over its competition, of 6.7 percentage points above Claro and WOM which tie with identical scores of 89.1%. Tigo wins the 4G Availability award for the sixth time in a row. Availability represents the proportion of time our users spend with a 3G or better connection, while 4G Availability is the proportion of time our 4G users spend with a 4G connection.

WOM wins the new Consistency award outright

WOM is the first winner of the Consistent Quality award in Colombia, with a score of 51.2%, leading second-placed Movistar by a significant margin of 16.7 percentage points. Consistent Quality quantifies how often users’ experience on a network is sufficient to support various more demanding common applications used for a range of more demanding tasks. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte. To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted.

4G Availability has improved across the board

Our users on all national mobile operators in Colombia – Claro, Movistar, Tigo and WOM – see improved 4G Availability since the last report. The proportion of time our 4G users spend connected to 4G, varies from 95.8% on Tigo to 83.9% on Movistar. Users on Claro see the largest increase at three percentage points — WOM users see a smaller increase of two percentage points, Movistar of 1.5 and Tigo of 0.6.

Mobile Experience Awards

July 2023, Colombia Report
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Market Overview

In Opensignal's latest Colombia Mobile Network Experience report, we look at the overall experience of our users for the four national mobile operators. Tigo and WOM are the big winners in the awards table — both securing four outright award wins out of the 10 total categories available in this report. Notably, WOM takes home Video Experience, Games Experience and Voice App Experience awards, in addition to the newly introduced Consistent Quality award. Tigo secures all of the speed and availability metrics awards. Claro takes its only leading spot for Coverage Experience, which follows from the recently published Opensignal report presenting the new award metric.

Colombia’s ICT ministry (Mintic) is now set to hold a long-awaited multiband auction on 20 December 2023 for the introduction of 5G and expansion of 4G coverage in the country. Interest in the spectrum was formally expressed by all national operators, with an addition of a number of potential contestants. It is expected that 700MHz, 1900MHz, 2.5GHz, 3.5GHz and 26GHz bands will be allocated. The auction is announced to be supported by the International Telecommunication Union (ITU), which will provide technical assistance, ensuring transparency and international standards during the process.

Claro, Movistar and Tigo have all been trialing 5G on their networks, with WOM now also conducting tests. Operators will still need time to enable the new generation technology across their wider networks after spectrum allocations are finalized later this year.

Our results in this report are based on measurements collected across all major mobile operators in Colombia – Claro, Movistar, Tigo and WOM – over the period of 90 days between March 1 and May 29, 2023.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
4G
3G
Video Experience
in 0-100 points
Claro
48.4
Movistar
47.1
Tigo
47.3
WOM
52.9
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Video Experience
in 0-100 points
Claro
52.7
Movistar
53.2
Tigo
48.7
WOM
56.8
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Video Experience
in 0-100 points
Claro
29.5
Movistar
27.4
Tigo
35.2
WOM
31.0
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Games Experience
in 0-100 points
Claro
48.6
Movistar
42.8
Tigo
49.8
WOM
52.8
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Games Experience
in 0-100 points
Claro
52.4
Movistar
46.7
Tigo
51.5
WOM
56.4
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Games Experience
in 0-100 points
Claro
33.2
Movistar
32.1
Tigo
32.7
WOM
32.6
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Voice App Experience
in 0-100 points
Claro
69.7
Movistar
70.3
Tigo
73.8
WOM
75.0
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Voice App Experience
in 0-100 points
Claro
73.1
Movistar
74.6
Tigo
75.4
WOM
77.9
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Voice App Experience
in 0-100 points
Claro
59.9
Movistar
61.4
Tigo
62.4
WOM
62.8
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Download Speed Experience
in Mbps
Claro
12.3
Movistar
9.8
Tigo
14.1
WOM
13.0
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Download Speed
in Mbps
Claro
13.8
Movistar
11.7
Tigo
14.8
WOM
14.4
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Download Speed
in Mbps
Claro
4.7
Movistar
3.2
Tigo
5.8
WOM
4.3
01.534.56
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Upload Speed Experience
in Mbps
Claro
7.2
Movistar
6.7
Tigo
8.2
WOM
6.4
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Upload Speed
in Mbps
Claro
8.3
Movistar
8.2
Tigo
8.7
WOM
7.2
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Upload Speed
in Mbps
Claro
1.7
Movistar
1.1
Tigo
1.9
WOM
1.3
01234
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Claro

Movistar

Tigo

WOM

Coverage Experience
Availability
4G Availability
Coverage Experience
in 0-10 points
Claro
8.6
Movistar
4.2
Tigo
3.5
WOM
1.4
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Availability
% of time
Claro
96.4
Movistar
95.4
Tigo
98.7
WOM
98.2
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Availability
% of time
Claro
89.1
Movistar
83.9
Tigo
95.8
WOM
89.1
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Consistent Quality
Overall
4G
3G
Consistent Quality
% of tests
Claro
31.4
Movistar
34.6
Tigo
33.4
WOM
51.2
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Consistent Quality
% of tests
Claro
36.6
Movistar
43.2
Tigo
35.2
WOM
57.5
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Consistent Quality
% of tests
Claro
3.8
Movistar
2.4
Tigo
12.2
WOM
10.9
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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