We have examined the mobile network experience of the four main mobile network operators in India: Airtel, BSNL, Jio and Vi, and further delved deeper into 49 of India's largest cities, comparing the experience users received on these four operators. This is the first report in which we have treated Vodafone and Idea as a single operator – Vi.
Indian smartphone users on the three leading telecom networks, who changed their mobile service provider, had a worse experience before they switched compared to the typical mobile experience on their original network. Additionally, Vi lost subscribers to churn compared to its rivals — Airtel and Jio — who gained new subscribers. By the end of 2020, Airtel had gained the highest proportion of users in 2020.
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We found a strong correlation between mobile Download Speed Experience and the GDP per capita of countries across southeast and south Asia. Our approach revealed a completely different landscape compared with looking at Download Speed Experience, Games Experience or other measures of mobile network experience in isolation.
Over the past few years India has seen a tremendous rise in smartphone penetration and access to wireless internet, making it increasingly convenient to consume online content at any time, anywhere, leading to a two-fold growth in digital video consumption in all forms of media in the past two years.
In one year mobile Video Experience has significantly improved in 59% of 100 countries analyzed. But the U.S. is lagging behind on mobile video as carriers face a spectrum crunch. Uniquely, Opensignal tests mobile video streaming at scale and does not estimate video experience based on speed tests or other indirect measurements.
Opensignal has analyzed the experience of our users across Singtel group’s mobile operator subsidiaries and regional associates. We found that while there is a big gap between Singtel's wholly-owned entities in Singapore and Australia (Optus) and the rest in Download Speed Experience, the gap was narrower for both Voice App Experience and Video Experience.
Jio continues to surprise us in 4G Availability measurements, as its scores grew up to 97.8% in the last six months.
Voice apps offer flexibility across a number of devices and networks, and have soared in popularity as smartphones become more and more ubiquitous.But what's the mobile user experience like on these voice apps on today's mobile networks?