Finland
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Finland
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Telia leads the pack for Video Experience
Telia gets the gold for Video Experience — an award shared by all three operators since August 2022. Telia takes home the award with a score of 69.9 points on a 100-point scale, around 2.2 points above statistically tied DNA and Elisa. Telia's score places it in the Very Good (68-78) category for Video Experience, while DNA and Elisa place in Good (58-68).
Elisa rockets ahead for 5G Download Speed
This is the third consecutive report in which Elisa has a leading experience in Finland for the 5G Download Speed award. However, this time Elisa does not have to share glory, as it wins the award outright. Our Elisa users’ average 5G download speeds clock in at 260.1Mbps, over 30Mbps ahead of closest runner-up, and previous joint winner, DNA. Elisa pulls ahead of the competition due to a 29.8Mbps increase in score, while DNA’s and Telia’s remain statistically unchanged.
Elisa scoops up both Coverage Experience awards
Elisa adds two victories to its tally, claiming both the overall and 5G Coverage Experience awards. Elisa wins Coverage Experience with a score of 7.6 points on a 10-point scale and a lead of 0.5 points. For 5G Coverage Experience, Elisa’s winning score is more modest at 3.5 points, 0.4 points above second-placed DNA and 0.5 points above Telia.
DNA is top dog for consistency
Our Finnish users have the most consistent experience on DNA’s network, making DNA the winner of the Consistent Quality award. DNA’s score of 85.4% is 0.7 percentage points above that of Elisa, and one percentage point above Telia’s 84.4%. Consistent Quality measures whether the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.
Our Finnish users have the best live video streaming experience with Telia
Telia is the first Finnish operator to win the Live Video Experience award outright. Live Video Experience is a new metric that measures live video streaming used for real-time events such as live sports, game streams and concerts. Telia wins with a score of 66.2 points on a 10-point scale, DNA and Elisa tie for second.
Mobile Experience Awards
Market Overview
All three national Finnish operators are vying for the top spot in this Opensignal mobile network experience report. DNA once again heads the leaderboard, picking up the most total award wins. DNA wins four awards outright — three of the four speed awards and Consistent Quality — and shares a further six, although it slips off of the winners’ podium for 5G Download Speed.
Elisa and Telia each earn seven total victories. Elisa gains a slight advantage over Telia in terms of outright wins, securing three, including both new coverage experience awards and 5G Download Speed. Meanwhile, Telia clinches two outright victories, breaking free from the three-way statistical tie it was previously in for Video Experience and claiming the top spot for Live Video Experience.
The three major Finnish national operators are actively progressing in the decommissioning of their individual legacy 3G networks. Elisa unveiled its phased removal plan in early 2023, with implementation scheduled throughout the year. Telia initiated its shutdown in September 2023, commencing the process in the Satakunta region. Simultaneously, DNA is in the midst of its own 3G network shutdown, targeting completion by January 2024, excluding the 3G network managed by the Finnish Shared Network — a collaborative effort between DNA and Telia Finland — which will be shut down during 2024.
In this Mobile Network Experience report, we have analyzed our users' experience in Finland on the three national operators — DNA, Elisa and Telia — over the 90-day period starting on August 1, 2023 and ending on October 29, 2023.
Overall Experience
National Analysis
Telia is the out-and-out winner of the Video Experience award — a change from the previous report, when all three operators were statistically tied for first place. Telia takes home the gold with a score of 69.9 points on a 100-point scale. DNA and Elisa are around 2.2 points lower, as they tie for runner-up with their statistically tied scores of 67.7-67.8 points.
Telia's score places it in the Very Good (68-78) category, DNA and Elisa place in the lower category — Good (58-68).
A Very Good (68-78) rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling. A Good (58-68) rating means that our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Telia is the first operator to win the Live Video Experience award outright, it does so with a score of 66.2 points on a 100-point scale and a lead of around 2.3 points over DNA and Elisa, which place in second with their statistically tied scores of 63.7-64 points.
DNA, Elisa and Telia all place in the Excellent (58 or above) category for Live Video Experience. This means that our users are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
DNA and Telia maintain their first-place finishes for Games Experience, jointly sharing the award with identical scores of 75.3 points on a 100-point scale. Elisa places in third with its score of 72.8 points. DNA and Telia place in the Good (75-85) category, while Elisa narrowly misses the boundary, and places in the Fair (65-75) category.
A Good (75-85) rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
DNA is once again victorious for Download Speed Experience — it is the sole winner of the award, being the only operator to claim it since Opensignal started reporting on the mobile network experience in Finland in June 2021. Our DNA users’ average download speeds of 67.5Mbps put them around 9.8Mbps (16.9%) ahead of Elisa and Telia, which place in second with their statistically tied scores of 57.2-58.2Mbps.
DNA's gap over second place has widened between reports, due to its score increasing by 3.9Mbps while Elisa's and Telia's scores haven't changed significantly since the previous report.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
DNA keeps a tight grip on the Upload Speed Experience award — an award it won ever since Opensignal started reporting on the mobile network experience in Finland. DNA wins this time with a score of 15.4Mbps and a lead of 1.6Mbps (11.8%) over Telia, which places in second with its score of 13.7Mbps. Elisa comes third, its score dropping 1.1Mbps since the previous report, down to 11.1Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
The competition for the 5G Video Experience award remains fierce, with all three operators once again sharing first place. DNA, Elisa and Telia jointly win with statistically tied scores of 73.9-76.1 points on a 100-point scale.
All operators place in the Very Good (68-78) category. A Very Good rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
In the first inclusion of 5G Live Video Experience to Finnish mobile network experience reports, all three national operators share the award — doing so with statistically similar scores of 70.9-72.1 points on a 100-point scale.
DNA, Elisa and Telia all place in the Excellent (58 or above) category for 5G Live Video Experience. This means that our users are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.
National Analysis
The 5G Games Experience award is shared between DNA and Elisa only this time around, as Telia relinquishes its grip on first place. DNA and Elisa jointly win with statistically tied scores of 78-80.8 points on a 100-point scale and a lead of around 5.4 points over third-placed Telia’s 74 points.
DNA and Elisa place in the Good (75-85) category, while Telia places a category lower — Fair (65-75).
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Elisa wins the award outright with a score of 260.1Mbps, breaking out of its tie with DNA in the previous report. DNA drops to second place with a score of 227.7Mbps — Telia brings up the rear in third.
Elisa manages this win due to its score increasing by 29.8Mbps (12.9%) between reports, while DNA's and Telia's scores haven't changed a significant amount.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
DNA wins the 5G Upload Speed award outright for the fourth consecutive time. DNA’s score of 34.8Mbps gives it a lead of 7.9Mbps (29.3%) over Telia, which places in second with its score of 26.9Mbps. Elisa comes third with a score of 22.5Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
DNA
Elisa
Telia
National Analysis
Elisa is the outright winner of the newly introduced Coverage Experience award with a score of 7.6 points on a 10-point scale. Telia is not far behind with its score of 7.1 points, and DNA comes third with a score of 6.7 points. Opensignal's new Coverage Experience metric represents the real-world experience users receive as they travel around areas where they would reasonably expect to find coverage.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
As with overall Coverage Experience, Elisa is first for 5G Coverage Experience. Elisa’s score of 3.5 points on a 10-point scale puts it 0.4 points ahead of second-placed DNA and 0.5 points ahead of Telia, which brings up the rear third with a score of three points.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
DNA and Telia join Elisa on the winners’ podium for Availability. This is due to Elisa’s score falling 0.5 percentage points while DNA’s and Telia’s scores did not change a significant amount. The three operators share the Availability award with statistically tied scores of 98.8-99%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
DNA and Telia retain their shared win for 5G Availability, this time with scores of 17.2-19%, around 3.5 percentage points over runner-up Elisa’s 14.6%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
DNA wins the Consistent Quality award outright with a score of 85.4% and a lead of 0.7 percentage points over Elisa, which places in second with its score of 84.7%. Telia comes third with a score of 84.4%. Consistent Quality replaces the Core Consistent Quality and Excellent Consistent Quality awards used in previous reports.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience