Finland
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Finland
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
The fastest overall experience is with DNA
DNA is the outright winner of both the Download Speed Experience and Upload Speed Experience awards in Finland, which means that our users on DNA’s network observe the fastest average download and upload speeds when measured across all generations of mobile technologies. DNA scores 63.6Mbps for Download Speed Experience. Elisa and Telia tie for second place with statistically equivalent speeds of 55.4-57.8Mbps.
Telia wins Excellent Consistent Quality
Telia users have the most consistent experience in Finland for more demanding applications, scoring highest in Excellent Consistent Quality – with 92.7% of our Telia users’ tests meeting the minimum recommended performance thresholds for applications such as watching HD video. Telia wins with a lead of just 0.6 percentage points over Elisa’s score of 92.1%. DNA is in third place with 90.4%.
DNA comes top for 5G Upload Speed
Our users have the fastest average 5G upload speeds on DNA’s network. The operator’s network racks up an impressive 34.3Mbps — ahead of Telia and Elisa’s statistically equivalent speeds in the 23.6-24.4Mbps range.
Elisa wins the Availability award
Elisa is the outright winner of the Availability award. This means that our users on its network spend the largest proportion of time (99.4%) with a 3G or better connection. DNA and Telia are statistically tied for second place with scores of 98.9-99%.
Elisa wins Core Consistent Quality
Our Elisa users have the highest percentage of tests that meet the minimum recommended thresholds for lower performance applications including SD video, voice calls and web browsing. Elisa wins Core Consistent Quality outright with a score of 97.4% and a lead of 0.4 percentage points over second placed Telia’s score of 97.1%. DNA is in third place with 94.1%. Previously, the Core Consistent Quality award was won outright by Telia.
Mobile Experience Awards
Market Overview
In our latest mobile network experience report for Finland we see a close contest between the national operators on the awards table. There are a number of award categories that were won outright in the last report, that have now become contested – with a total of eight out of the 14 categories now being shared. Nevertheless, DNA leads with three outright wins and another eight joint wins – the operator wins outright both overall speed awards and the 5G Upload Speed award, continuing from the previous report, but shares both gaming awards this time around. Elisa now joins ranks as a leader in an additional two shared wins awards compared to the previous report – all 5G experiential metrics are now contested by the operator, but it has slipped off of the podium for 5G Availability. Elisa also now claims the Core Consistent Quality award, which it takes away from Telia. Telia, meanwhile, joins a shared win for both games experience awards, and 5G Availability, thereby increasing its haul of shared wins from four to seven.
Earlier in the year, Opensignal published Global Mobile Network Experience Awards 2023, where Telia was commended for outstanding consistency of its network – the operator was the Global Winner for Core Consistent Quality, and also shared the global top spot for Excellent Consistent Quality with Telia Estonia.
Finnish operators are continuing to build 5G infrastructure and expand coverage across the country. DNA, in March 2023, announced further expansion across a number of regions of Central Finland, at the time stating that its 5G network was already covering over 84% of the population across the country. DNA has also set out plans to begin phasing out its 3G network in stages from 2023, freeing up spectrum bandwidth to be used for the newer generation networks.
Elisa, in a Q1 2023 report, stated that its 5G population coverage had reached 88%. In February 2023, Elisa deployed native edge cloud infrastructure at scale on its 5G network, in what it claimed to be Europe’s first.
In this Mobile Network Experience report, we analyzed our users' experience in Finland on the three national operators — DNA, Elisa and Telia — over the 90 days starting on February 1, 2023 and ending on May 1, 2023.
Overall Experience
National Analysis
All three Finnish operators share the Video Experience award due to a three-way statistical tie. They win with scores in the 69.4-70.7 point range, which places their experience in the Very Good (68-78) category.
The winning positions have remained unchanged – Video Experience was similarly shared between the three operators in Finland in the previous two reports.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
DNA and Telia are the joint winners of the Games Experience award, with scores of 75.9-77 on a 100-point scale, as the result of the two operators’ scores having overlapping confidence intervals. Elisa brings up the rear with a score of 75 points. This means that all our users in Finland have a Good (75-85) level of Games Experience, regardless of their choice of operator.
Previously, the Games Experience award was won by DNA outright.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
A three-way statistical tie means that all three Finnish operators are joint winners of the Voice App Experience award with scores of 81.2-81.8 points on a 100-point scale. This means that our Finnish users have a Good (80-87) Voice App Experience, regardless of their choice of operator.
The winning positions have remained unchanged – Voice App Experience was similarly shared between the three operators in Finland in the previous three reports.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
DNA is the outright winner of the Download Speed Experience award – our users on the operator’s network observe an average download speed of 63.6Mbps. Elisa and Telia are behind, with statistically equivalent speeds of 55.4-57.8Mbps.
All three operators have recorded significant increases in overall download speeds since the last report — a 9.3Mbps (17.2%) increase for DNA, 8.5Mbps (17.1%) for Elisa and 11.8Mbps (27.2%) for Telia.
This is the fourth time in a row that DNA wins the Download Speed Experience award in Finland — ever since Opensignal began publishing mobile network experience reports on Finland.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
DNA is the outright winner of the Upload Speed Experience award – our users on the operator’s network observe an average upload speed of 15.2Mbps. This is 0.9Mbps faster than on Telia’s network, on which the average speed is 14.2Mbps. Elisa brings up the rear with 12.2Mbps.
All three operators have recorded significant increases in overall upload speeds since the last report – with an increase of 1.6Mbps (11.9%) for DNA, 3.2Mbps (29.3%) for Telia and 1.8Mbps (17.4%) for Elisa.
This is the fourth time in a row that DNA wins the Upload Speed Experience award in Finland — ever since the mobile network experience report started to be published for the country.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
All three Finnish operators share the 5G Video Experience award due to a three-way statistical tie. They win with scores in the 74.3-75.8 point range, which places their experience within the Very Good (68-78) category.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
All three Finnish operators share the 5G Games Experience award due to a three-way statistical tie. They win with scores in the 76.4-79.9 point range, which places their experience within the Good (75-85) category. This means that most users do not experience a delay between their actions and the game, and the experience is generally controllable and the user receive immediate feedback between their actions and the outcomes in the game.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
All three Finnish operators share the 5G Voice App Experience award due to a three-way statistical tie. They win with scores in the 82.7-83.1 point range, which places their experience within the Good (80-87) category. This means that some of our users experience minor quality impairments and sometimes the background is not quite clear.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
Our users experience their fastest average 5G download speeds on DNA’s and Elisa’s networks, making the two operators joint winners of the 5G Download Speed award. They win with statistically tied scores of 226.4-230.3Mbps. Telia was behind the two operators with 191.8Mbps.
Our Finland users’ average 5G download speeds are 3.5-4 times faster than the corresponding speeds across all network generations. Our Elisa users see the largest uplift relative to their Download Speed Experience (being four times as fast).
In the last report, this award category was similarly split as a joint win between DNA and Elisa.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
DNA is the outright winner of the 5G Upload Speed award. It wins with a score of 34.3Mbps — ahead of Telia and Elisa’s statistically equivalent speeds in the 23.6-24.4Mbps range.
Our DNA users also see the largest uplift when we compare average 5G upload speeds against the corresponding speeds across all network generations. DNA’s 5G Upload Speed score is 19.1Mbps (2.3 times) faster than its Upload Speed Experience score.
This is the third time in a row that DNA wins the 5G Upload Speed award outright in Finland.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
DNA
Elisa
Telia
National Analysis
Our Elisa users spend the greatest proportion of time, 99.4%, with a 3G or better connection — making Elisa the sole winner of the Availability award. DNA and Telia are statistically tied for second place with scores of 98.9-99%. The higher an operator’s Availability score, the less proportion of time our users on its network have no cellular signal or are forced to rely on 2G connections.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Our DNA and Telia 5G users spend the greatest proportion of time with an active 5G connection, making these two operators the joint winners of the 5G Availability award. They win with statistically tied scores of 22.7-27.9%. Telia is in third place with 22.2%.
Our users on all three operators see significantly higher 5G Availability scores compared to the previous report – the share of time our DNA users are spending on 5G has gone up by 10.4 percentage points, for Telia users up by nine percentage points and for Elisa up by 4.1 percentage points.
Previously, this award category was split as a joint win between Elisa and DNA.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
The sole winner of the Excellent Consistent Quality award is Telia with a score of 92.7%. This is the percentage of our DNA users’ tests that met the minimum recommended thresholds for higher performance applications such as watching HD video, completing group video conference calls and playing games. Telia wins with a lead of just 0.6 percentage points over Elisa’s score of 92.1%. DNA is in third place with 90.4%.
Previously, the Excellent Consistent Quality award was similarly won outright by Telia.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
National Analysis
Our Elisa users had the highest percentage of tests that met the minimum recommended thresholds for lower performance applications including SD video, voice calls and web browsing. Elisa is therefore the outright winner of the Core Consistent Quality award. It wins with a score of 97.4% and a lead of 0.4 percentage points over second placed Telia’s score of 97.1%. DNA is in third place with 94.1%.
Previously, the Core Consistent Quality award was won outright by Telia.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience