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Israel

Mobile Network Experience Report
June 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst Data Collection Period: Mar 01 - May 29, 2023

Israel

Mobile Network Experience Report
June 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst

Data Collection Period: Mar 01 - May 29, 2023

Key Findings

Our Israeli users see incredible uplift in speeds when connected to 5G

Our users see incredible boosts in speed from 5G when we compare their 5G speeds against the overall speeds measured across all generations of mobile technology, no matter their choice of operator. Partner boasts the most incredible uplift in download speeds of 11.9 times, followed closely by Hot Mobile's 11.2 times — despite being lower, Cellcom's and Pelephone's increases are still hefty, at 8.7 times and 6.9 times, respectively. Upload speeds also benefit from increased 5G speeds — with relative increases ranging from 3.7 times for Hot Mobile, to 2.2 times for Cellcom.

Pelephone claims Video Experience all to itself

Pelephone is the sole winner of the Video Experience award. In the previous report this award was shared between Cellcom, Partner and Pelephone due to a statistical three-way-tie — now Pelephone wins the award outright with a score of 63.5 points on 100-point scale. The operator is around 1.7 points above Cellcom and Partner, which tie for second place. Hot Mobile brings up the rear with a score of 55.3 points.

Hot Mobile is first for overall Games Experience and Voice App Experience

Hot Mobile is the outright winner of both the overall Games Experience and Voice App Experience awards. Hot Mobile wins Games Experience with a score of 58.1 points on a 100-point scale, after breaking out of a statistical tie with Cellcom. Hot Mobile also claims Voice App Experience, as its score of 76.2 points is enough to put it ahead of the competition.

Our Israeli users enjoy the fastest average 5G download speeds on Partner's network

Partner wins the 5G Download Speed award with a lightning-fast score of 328.3Mbps — 40Mbps ahead of Hot Mobile, which finishes second. Cellcom and Pelephone come third and fourth, respectively. Partner also comes top for 5G Upload Speed, sharing the award with Hot Mobile. The pair tie with statistically similar scores of 28.1-29.4Mbps.

Hot Mobile secures an outright win for 5G Games Experience

Hot Mobile is the first operator to win the 5G Games Experience award. Hot Mobile's score of 74.3 points (out of a possible 100) gives the operator a lead of around 3.6 points ahead of Cellcom, Partner and Pelephone, which statistically tie for second place.

Our users have a Very Good 5G Video Experience in Israel

Cellcom, Partner and Pelephone step onto the winners' podium for 5G Video Experience — all three operators share the award with statistically level scores of 77.3-77.7 points on a 100-point scale. Hot Mobile comes fourth with a score of 69.6 points. This means that all four Israeli national operators place in the Very Good (68-78) category for 5G Video Experience, with Cellcom, Partner and Pelephone narrowly missing out on Excellent (78 or above) ratings.

Mobile Experience Awards

June 2023, Israel Report
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Market Overview

In this analysis of the Israeli mobile network experience we have included 5G metrics for the first time. The benefits afforded by a 5G connection are plain to see, with Partner's average 5G download speeds clocking in at almost 12 times its overall download speeds. There has also been quite a shake up in the overall experience metrics — all three experiential metrics have outright winners, whereas they were shared by two or more operators in the previous report.

Pelephone and Hot Mobile both do very well in this report, but it is Pelephone that walks away with the largest award haul this time around — winning two awards outright (Video Experience and Download Speed Experience) and sharing a further six awards jointly. Pelephone notably comes at least joint first for both overall speed awards and both availability awards.

Hot Mobile is just behind Pelephone, winning three awards outright and winning four awards jointly. Hot Mobile wins both the 5G and overall Games Experience awards outright, along with overall Voice App Experience. It shares both coverage awards with Pelephone.

Cellcom and Partner are also close in award tallies. Cellcom wins one award outright and shares four victories — retaining its outright win for Core Consistent Quality and shared win for Excellent Consistent Quality. Partner manages to pick up four wins in 5G metrics — the operator wins 5G Download Speed outright and is a joint winner in three more awards, including 5G Upload Speed.

We have recently published an analysis using Opensignal’s new Coverage Experience metric — representing the real-world experience users receive as they travel around areas where they would reasonably expect to find coverage. In this report, Cellcom comes first for overall Coverage Experience with a score of 8.5 points on a 10-point scale — Pelephone and Partner follow in joint second place, with equal scores of 7.9 points, and Hot Mobile brings up the rear. However, it is Pelephone that leads for 5G Coverage Experience, its score of 3.4 points setting it ahead of the competition.

Israel's Ministry of Communications (MoC) announced in late 2022 that it is starting the process to auction off 5G spectrum in the 26GHz band. The auction is for 2500MHz of available bandwidth, split into 25 100MHz blocks. The auction will be limited to the existing national operators and there is a cap of 1200MHz of spectrum per winning bidder. The spectrum will be valid for a 10-year period and will be able to be renewed for a further 10 years.

Cellcom has partnered with US-based vendor Parallel Wireless to test a cloud-based 5G standalone access (SA) Open RAN network. The pilot will see the companies deploying autonomous 5G SA core sites across Israel with aims to improve network performance and efficiency. The pilot is set to conclude by the end of 2023.

In this report we examine the mobile network experience of the four main mobile network operators in Israel — Cellcom, Hot Mobile, Partner and Pelephone — over a period of 90 days starting on March 1 2023 and ending on May 29 2023, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Cellcom
62.0
Hot Mobile
55.3
Partner
61.5
Pelephone
63.5
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Cellcom
55.2
Hot Mobile
58.1
Partner
51.7
Pelephone
54.3
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience
in 0-100 points
Cellcom
75.3
Hot Mobile
76.2
Partner
74.7
Pelephone
75.4
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
Cellcom
27.8
Hot Mobile
25.8
Partner
27.6
Pelephone
33.5
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
Cellcom
10.2
Hot Mobile
7.7
Partner
8.2
Pelephone
10.0
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Cellcom
77.7
Hot Mobile
69.6
Partner
77.3
Pelephone
77.7
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
Cellcom
71.6
Hot Mobile
74.3
Partner
70.2
Pelephone
70.3
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Voice App Experience
in 0-100 points
Cellcom
81.9
Hot Mobile
81.7
Partner
81.8
Pelephone
81.2
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Download Speed
in Mbps
Cellcom
241.8
Hot Mobile
288.3
Partner
328.3
Pelephone
230.0
085170255340
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
Cellcom
22.5
Hot Mobile
28.1
Partner
29.4
Pelephone
26.8
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Learn more

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Learn more

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

Learn more

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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Availability
5G Availability
Availability
% of time
Cellcom
98.9
Hot Mobile
99.4
Partner
98.4
Pelephone
99.3
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Availability
% of time
Cellcom
5.8
Hot Mobile
8.8
Partner
2.6
Pelephone
8.6
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Cellcom
67.8
Hot Mobile
26.3
Partner
64.8
Pelephone
67.6
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Cellcom
85.6
Hot Mobile
82.1
Partner
83.2
Pelephone
84.5
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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