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Israel

Mobile Network Experience Report
December 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst Data Collection Period: Sep 01 - Nov 29, 2022

Israel

Mobile Network Experience Report
December 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst

Data Collection Period: Sep 01 - Nov 29, 2022

Key Findings

Pelephone keeps its sole win for Download Speed Experience and joint win for Upload Speed Experience

Pelephone keeps a tight hold of the Download Speed Experience award. Our users' on Pelephone's network saw average speeds of 28.7 Mbps — placing them 3.8-4.7 Mbps ahead of Partner, Cellcom and Hot Mobile which all statistically tied for second place with scores of 24-24.9 Mbps. Pelephone's lead has shortened since the last report, as it is the only operator not to see a statistically significant increase in average download speed. Pelephone and Cellcom retain Upload Speed Experience, the pair scored 9 Mbps - leading the statistically level Partner and Hot Mobile by about 1.8 Mbps.

Partner wins 4G Coverage Experience for the sixth time in a row

Partner has picked up this trophy in every Mobile Network Experience report that Opensignal has produced for Israel, and this time is no different. Partner scored 9.8 points out of a possible 10, leading the statistically tied scores of Pelephone and Cellcom by about 0.2 points. This measures how mobile subscribers experience 4G coverage on an operator's network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Partner joins Cellcom and Pelephone in a three-way tie for Video Experience

Partner has managed to catch up to the previous winners, Cellcom and Pelephone, to jointly share the Video Experience award — with statistically similar scores of 47.7-50.1 points out of 100. Although all four Israeli operators placed in the Fair (40-55) category — meaning users did not have a good experience either for higher resolution videos (very slow loading times and prolonged stalling) or for some video streaming providers. The experience on lower resolution videos from some providers might have been sufficient though.

Cellcom retains its win for Core Consistent Quality and catches Pelephone to share Excellent Consistent Quality

Cellcom once again comes first for Core Consistent Quality, with a score of 85.1%. Pelephone follows 1.2 percentage points behind, with 83.9% — edging closer to first place, as it is the only operator to not see a statistically significant decrease in score since the last report. Cellcom now joins Pelephone on the winners' podium for Excellent Consistent Quality — the pair have statistically level scores of 64.3-64.7%. Partner is around 5.5 percentage points below the duo — in third place — while Hot Mobile has a lot of ground to cover with its score of 25.3%.

Cellcom and Hot Mobile jointly win Games Experience as Pelephone slips off of the winners' podium

Cellcom and Hot Mobile celebrate a joint win in overall Games Experience, as Pelephone just misses out on sharing the award. Cellcom and Hot Mobile statistically tied with scores of 55.1-56.2 points on a 100 point scale — about 3.1 points above runner-up Pelephone, and around 7.2 points above fourth-placed Partner.

Mobile Experience Awards

December 2022, Israel Report
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Market Overview

Once again, in this Opensignal report on the mobile network experience in Israel, the awards are hotly contested. Pelephone and Cellcom both pick up six awards apiece — with one outright win each and five joint wins. Pelephone holds onto its outright win in Download Speed Experience, and Cellcom retains its sole win for Core Consistent Quality. Hot Mobile does not pick up any solo wins, but shares winners' podiums in three categories. Partner has one joint win and manages to keep hold of the 4G Coverage Experience award for the sixth time.

Israel's Ministry of Communications (MoC) has announced measures aimed at improving network coverage. The MoC's new measures will allow operators to maintain a cell site partnership — this includes sharing passive network components, such as the mast, structure and electricity, along with antenna sharing. The idea is to incentivise deployment of new cell sites, which will expand coverage and capacity.

In this report we examine the mobile network experience of the four main mobile network operators in Israel — Cellcom, Hot Mobile, Partner and Pelephone — over a period of 90 days starting on September 1 2022 and ending on November 29 2022, to see how they fared.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Cellcom
47.8
Hot Mobile
46.5
Partner
47.7
Pelephone
50.1
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Cellcom
56.2
Hot Mobile
55.1
Partner
48.4
Pelephone
52.5
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience
in 0-100 points
Cellcom
76.4
Hot Mobile
76.2
Partner
74.3
Pelephone
75.5
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
Cellcom
24.0
Hot Mobile
24.9
Partner
24.8
Pelephone
28.7
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
Cellcom
9.0
Hot Mobile
7.3
Partner
7.2
Pelephone
9.0
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Availability
4G Coverage Experience
Availability
% of time
Cellcom
97.9
Hot Mobile
98.9
Partner
97.3
Pelephone
98.8
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
Cellcom
9.6
Hot Mobile
9.3
Partner
9.8
Pelephone
9.7
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

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Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Cellcom
64.7
Hot Mobile
25.3
Partner
59.0
Pelephone
64.3
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Cellcom
85.1
Hot Mobile
80.3
Partner
80.0
Pelephone
83.9
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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