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Switzerland

Mobile Network Experience Report
November 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst Data Collection Period: Aug 01 - Oct 29, 2022

Switzerland

Mobile Network Experience Report
November 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst

Data Collection Period: Aug 01 - Oct 29, 2022

Key Findings

Swisscom exceeds the 200 Mbps mark for 5G Download Speed Experience

Swisscom broke out of the statistical tie it was in with Sunrise for 5G Download Speed in the previous report, as it beat the former joint winner by 32.8 Mbps (19%). The operator wins the award outright for the first time with a score of 205.5 Mbps, after a boost of 14.4 Mbps (7.6%) — reaching the 200 Mbps milestone for the first time. With this victory, Swisscom wins all four speed awards outright, as it retains Download Speed Experience, Upload Speed Experience and 5G Upload Speed.

Our Sunrise users connected to 5G services for more than 20% of the time

Sunrise wins one award outright this time around, as it keeps 5G Availability in a firm grip. Our Sunrise users with a 5G device and a 5G subscription connected to 5G services for 20.9% of the time. The operator is also the first in Switzerland to hit the 20% milestone in 5G Availability. Salt and Swisscom place second due to a statistical tie with scores of 16.8-17% — around four percentage points behind the winner. Sunrise also shares the 5G Reach award with Swisscom, with statistically tied scores of 5.8-5.9 points on a 10 point scale.

Our users in Switzerland enjoyed Excellent 5G video experience across all networks

Swisscom defends both of its video awards — Video Experience and 5G Video Experience — beating Salt by 3.2 points for the former and Sunrise by 2.2 points for the latter. All national operators placed in the Excellent (75 or above) category for 5G Video Experience — meaning fast loading times and almost non-existent stalling. Compared to Video Experience, this means one category higher for Swisscom — up from Very Good (65-75) — but two categories higher for Salt and Sunrise.

Salt wins 5G Voice App Experience outright

Salt secures its only outright win with 5G Voice App Experience, scoring 83.6 points on a 100 point scale. Salt commanded a lead of 1.3 points over the runner-up Sunrise and 2.3 points above third-placed Swisscom. All operators rated as Good (80-87) — many users were satisfied, but some experienced minor quality impairments.

Swisscom retains its consistency awards

Swisscom wins both consistency awards for the second consecutive time in Opensignal reports. It claims Excellent Consistent Quality (HD video, group video conference calls and gaming) with a score of 87.1% and Core Consistent Quality (lower performance applications including SD video, voice calls and web browsing) with a score of 93%. These scores reflect the percentage of users’ tests in which the operator met the minimum recommended performance thresholds. Swisscom commands leads of 3.2 and 0.6 percentage points over second-placed Salt, in each respective award.

Swisscom leads for Games Experience, but all operators have tied for 5G Games Experience

In the previous report, Salt took home 5G Games Experience. This time, however, all three operators were in a statistical tie for this award, jointly winning with scores of 84.9-85.8 points on a 100-point scale. Swisscom retains its overall Games Experience award, with a score of 76.8 points. Compared to Games Experience, all Switzerland’s operators saw higher 5G Games Experience scores, ranging from nine points for Swisscom to 15.6 points for Sunrise.

Mobile Experience Awards

November 2022, Switzerland Report
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Market Overview

Swisscom dominates the awards table as, out of a possible 15 awards, it takes home 10 outright and three shared wins. Our Swisscom users enjoyed the fastest speeds in Switzerland and the operator hit the 200 Mbps mark for 5G Download Speed for the first time ever. Swisscom users also had the most consistent quality of services and connected to 3G or better networks for the highest amount of time in Switzerland. On top of that, Swisscom also garners both Video Experience awards outright along with the overall Games Experience.

Other Swiss operators’ award hauls are more modest, as both Salt and Sunrise both collected one outright and two joint wins each. Sunrise shines in coverage metrics, as it wins 5G Availability outright —the first Swiss operator to reach the 20% milestone — and shares 5G Reach with Swisscom. Salt is still strong in both voice app metrics, as it secures 5G Voice App Experience outright and shares Voice App Experience with Swisscom. All three national operators tied for the remaining category — 5G Games Experience.

Sunrise announced that the sunset of its 2G services will take place at the beginning of 2023, while the 3G shutdown will follow in the next three tofour years. Sunrise’s competitor Swisscom shut down its 2G network in April 2021 and plans to shut down its 3G services in 2025.

Swisscom stated in August to have launched its 5G services using the 3.5 GHz band in 985 locations and 2,230 antennas. On top of this, the operator estimates to have covered 99% of Switzerland’s population with its 5G signal, based on the Dynamic Spectrum Sharing technology. Swisscom also announced a 5G plan for the BMW iX, which BMW claims to be the first 5G car produced by a premium manufacturer, which allows customers to make calls, send messages and browse the Internet via the vehicle’s eSIM, without a need for a smartphone.

Our results in this report are based on measurements collected across all major mobile operators in Switzerland — Salt, Sunrise and Swisscom — over the period of 90 days between August 1, 2022 and October 29, 2022, to see how they measured up.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
Salt
64.9
Sunrise
61.6
Swisscom
68.0
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
Salt
68.1
Sunrise
66.0
Swisscom
71.9
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
Salt
75.3
Sunrise
69.3
Swisscom
76.8
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
Salt
76.3
Sunrise
71.4
Swisscom
76.7
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
Salt
78.5
Sunrise
75.9
Swisscom
78.0
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
Salt
79.7
Sunrise
77.1
Swisscom
78.2
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Download Speed Experience
in Mbps
Salt
52.8
Sunrise
46.6
Swisscom
68.3
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
Salt
68.1
Sunrise
68.5
Swisscom
91.0
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
Salt
16.2
Sunrise
14.2
Swisscom
18.5
05101520
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
Salt
17.7
Sunrise
16.1
Swisscom
19.9
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Swisscom wins Video Experience outright with a score of 68 points. It commanded a lead of 3.2 points over the runner-up Salt and 6.4 points over third-placed Sunrise. Swisscom was the only operator to place in the Very Good (65-75) category, while Salt and Sunrise rated as Good (55-65). There were no statistically significant changes in all three operators’ scores compared to the previous report.

A Very Good video experience means generally fast loading times and only occasional stalling but the experience might have been somewhat inconsistent across users and/or video providers/resolutions.

Swisscom also scored the highest in Video Experience — 5G Users (71.9 points), but this time, Sunrise and Salt tie for second place with scores of 66-68.1 points. Our 5G users enjoyed Very Good overall video services. Compared to average Video Experience scores for all users, our 5G users observed significantly higher scores, ranging from 4.5 points for Sunrise to 3.2 points for Salt.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

Swisscom remains the sole winner of the Games Experience award, with a score of 76.8 points — beating second-placed Salt by 1.6 points. Sunrise brings up the rear with a score of 69.3 points and our users on its network observed a decline of 1.8 points in their experience since the previous report. There were no statistically significant changes in Swisscom and Salt’s scores and they remained in the Good (75-85) category, while Sunrise stayed in the category below, Fair (65-75).

A Good gaming experience means that most users deemed the experience acceptable. The gameplay experience was generally controllable and the user received immediate feedback between their actions and the outcomes in the game.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Salt and Swisscom share the victory for Voice App Experience again, with statistically tied scores of 78-78.5 points on a 100-point scale. Sunrise trails behind with a score of 75.9 points — 2.1-2.6 points behind the joint winners. All Swiss national operators placed in the Acceptable (74-80) category, meaning some users were satisfied but some experienced perceptible call quality impairments.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Swisscom once again wins the Download Speed Experience award. Our Swisscom users enjoyed the fastest average overall download speeds in Switzerland, clocking in at 68.3 Mbps — 15.5 Mbps (29.3%) faster than Salt, and 21.7 Mbps (46.6%) faster than Sunrise. All operators observed increases in their Download Speed Experience scores — with Salt enjoying the biggest increase in absolute terms of 4.7 Mbps, followed by Swisscom (3 Mbps) and Sunrise (2.7 Mbps) when compared with the last report.

Our 5G users also saw the fastest overall download speeds on Swisscom’s network, clocking in at 91 Mbps — 22.7 Mbps faster compared to the overall Download Speed Experience. Sunrise 5G users observed 21.9 Mbps faster speeds than all users on average on this network, while Salt 5G users — 15.3 Mbps.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

The Upload Speed Experience award goes to Swisscom once more, as the operator retains it with a score of 18.5 Mbps — 2.4 Mbps ahead of Salt. Sunrise brings up the rear with a score of 14.2 Mbps. None of the operators scores changed by a statistically significant amount when compared with the previous report.

Looking at Upload Speed Experience — 5G Users, Swisscom had the highest score of 19.9 Mbps — 1.4 Mbps more than its Upload Speed Experience score for all users. Salt and Sunrise observed higher differences of 1.5 and 2 Mbps, respectively.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

No Regional Analysis Text in highlights.ini file

Regional Analysis Summary: Switzerland, Mobile Network Experience Report, November 2022

City
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Basel
S
S
S
S
S
S
S
S
S
S
Bern
S
S
S
S
S
S
S
Geneva
S
S
S
S
S
S
S
S
Lausanne
S
S
S
S
S
S
S
S
S
S
Lucerne
S
S
S
S
S
S
S
S
S
S
S
S
S
S
Lugano
S
S
S
S
S
S
S
S
S
S
S
S
Sankt Gallen
S
S
S
S
S
S
S
S
S
Zurich
S
S
S
S
S
S
S
S
S
Mobile Network Experience Report | November 2022 | © Opensignal Limited
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Selected region
  • A-I
    • Basel
    • Bern
    • Geneva
  • J-R
    • Lausanne
    • Lucerne
    • Lugano
  • S-Z
    • Sankt Gallen
    • Zurich
Video Experience
in Basel
in 0-100 points
Salt
67.4
Sunrise
61.3
Swisscom
70.9
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Games Experience
in Basel
in 0-100 points
Salt
78.5
Sunrise
74.1
Swisscom
77.0
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Voice App Experience
in Basel
in 0-100 points
Salt
78.6
Sunrise
77.1
Swisscom
78.1
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Download Speed Experience
in Basel
in Mbps
Salt
53.7
Sunrise
45.4
Swisscom
87.5
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Upload Speed Experience
in Basel
in Mbps
Salt
19.2
Sunrise
17.6
Swisscom
26.0
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Video Experience
in Bern
in 0-100 points
Salt
66.1
Sunrise
63.9
Swisscom
71.9
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Games Experience
in Bern
in 0-100 points
Salt
79.0
Sunrise
68.9
Swisscom
81.2
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Voice App Experience
in Bern
in 0-100 points
Salt
80.2
Sunrise
75.3
Swisscom
79.3
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Download Speed Experience
in Bern
in Mbps
Salt
60.6
Sunrise
61.8
Swisscom
89.4
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Upload Speed Experience
in Bern
in Mbps
Salt
15.8
Sunrise
15.9
Swisscom
24.0
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Video Experience
in Geneva
in 0-100 points
Salt
64.0
Sunrise
60.5
Swisscom
68.3
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Games Experience
in Geneva
in 0-100 points
Salt
73.2
Sunrise
70.6
Swisscom
77.5
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Voice App Experience
in Geneva
in 0-100 points
Salt
78.8
Sunrise
75.2
Swisscom
78.0
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Download Speed Experience
in Geneva
in Mbps
Salt
50.7
Sunrise
54.3
Swisscom
70.3
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Upload Speed Experience
in Geneva
in Mbps
Salt
18.3
Sunrise
18.7
Swisscom
23.3
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Video Experience
in Lausanne
in 0-100 points
Salt
65.9
Sunrise
65.9
Swisscom
68.3
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Games Experience
in Lausanne
in 0-100 points
Salt
76.5
Sunrise
72.5
Swisscom
80.9
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Voice App Experience
in Lausanne
in 0-100 points
Salt
78.9
Sunrise
76.7
Swisscom
79.8
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Download Speed Experience
in Lausanne
in Mbps
Salt
59.5
Sunrise
47.1
Swisscom
62.8
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Upload Speed Experience
in Lausanne
in Mbps
Salt
20.2
Sunrise
17.8
Swisscom
23.9
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Video Experience
in Lucerne
in 0-100 points
Salt
63.5
Sunrise
64.6
Swisscom
66.2
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Games Experience
in Lucerne
in 0-100 points
Salt
72.3
Sunrise
77.6
Swisscom
78.0
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Voice App Experience
in Lucerne
in 0-100 points
Salt
76.9
Sunrise
78.3
Swisscom
78.7
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Download Speed Experience
in Lucerne
in Mbps
Salt
47.7
Sunrise
53.7
Swisscom
63.0
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Upload Speed Experience
in Lucerne
in Mbps
Salt
17.9
Sunrise
19.2
Swisscom
19.7
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Video Experience
in Lugano
in 0-100 points
Salt
64.5
Sunrise
62.7
Swisscom
65.4
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Games Experience
in Lugano
in 0-100 points
Salt
77.9
Sunrise
67.4
Swisscom
75.6
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Voice App Experience
in Lugano
in 0-100 points
Salt
78.3
Sunrise
76.1
Swisscom
78.2
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Download Speed Experience
in Lugano
in Mbps
Salt
62.1
Sunrise
40.5
Swisscom
72.0
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Upload Speed Experience
in Lugano
in Mbps
Salt
16.3
Sunrise
11.9
Swisscom
18.3
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Video Experience
in Sankt Gallen
in 0-100 points
Salt
64.3
Sunrise
61.2
Swisscom
69.0
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Games Experience
in Sankt Gallen
in 0-100 points
Salt
79.2
Sunrise
70.5
Swisscom
78.5
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Voice App Experience
in Sankt Gallen
in 0-100 points
Salt
79.5
Sunrise
75.9
Swisscom
79.0
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Download Speed Experience
in Sankt Gallen
in Mbps
Salt
50.8
Sunrise
48.9
Swisscom
78.6
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Upload Speed Experience
in Sankt Gallen
in Mbps
Salt
19.1
Sunrise
15.5
Swisscom
22.8
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Video Experience
in Zurich
in 0-100 points
Salt
67.4
Sunrise
66.3
Swisscom
70.8
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Games Experience
in Zurich
in 0-100 points
Salt
79.4
Sunrise
72.0
Swisscom
80.4
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Voice App Experience
in Zurich
in 0-100 points
Salt
79.8
Sunrise
76.6
Swisscom
79.4
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Download Speed Experience
in Zurich
in Mbps
Salt
61.4
Sunrise
72.3
Swisscom
90.3
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Upload Speed Experience
in Zurich
in Mbps
Salt
19.3
Sunrise
20.3
Swisscom
24.3
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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Salt
79.4
Sunrise
80.9
Swisscom
83.1
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Games Experience
in 0-100 points
Salt
85.0
Sunrise
84.9
Swisscom
85.8
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Voice App Experience
in 0-100 points
Salt
83.6
Sunrise
82.3
Swisscom
81.3
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
Salt
131.7
Sunrise
172.6
Swisscom
205.5
052.5105157.5210
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Upload Speed
in Mbps
Salt
35.9
Sunrise
33.8
Swisscom
39.5
011.52334.546
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Swisscom secures 5G Video Experience outright for the second report in a row, this time with a score of 83.1 points on a 100-point scale — and with a winning margin of 2.2 over Sunrise. Salt comes third, losing 3.7 points to the winner. Swisscom improved its score by 1.6 points, while Salt and Sunrise’s results remained statistically unchanged. However, all Swiss operators rated as Excellent (75 or above) — meaning fast loading times and almost non-existent stalling.

Compared to Video Experience, this means one category higher for Swisscom — from Very Good (65-75) — but two categories higher for both Salt and Sunrise. Sunrise saw the highest 5G to overall Video Experience uplift of 19.3 points, followed by Swisscom’s 15.1 points and Salt’s 14.5 points.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Learn more

National Analysis

In the May 2022 report, Salt claimed 5G Games Experience all to itself. This time, however, all three operators were in a statistical tie for this award and jointly win it with scores of 84.9-85.8 points on a 100-point scale. All Swiss operators shared the winners’ podium for 5G Games Experience in the November 2021 report.

Compared to Games Experience, all Switzerland’s operators saw higher 5G Games Experience scores, ranging from nine points for Swisscom and 9.7 points for Salt to the more impressive 15.6 points for Sunrise.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Learn more

National Analysis

Salt wins its only award outright this time around for 5G Voice App Experience, with a score of 83.6 points on a 100-point scale. Salt secures this trophy outright for the second time in the row, commanding a lead of 1.3 points over the runner-up Sunrise and 2.3 points over third-placed Swisscom. No operator saw statistically significant changes in its score since the previous report.

All operators rated as Good (80-87) — a category higher than for Voice App Experience, where they all placed in the Acceptable (74-80) category. A Good 5G voice app experience means many users were satisfied. Minor quality impairments were experienced by some users. Sometimes the background was not quite clear, it could have been either hazy or not loud enough. Clicking sounds or distortion were very rarely present.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

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National Analysis

Swisscom broke out of the statistical tie it was in with Sunrise for 5G Download Speed in the previous report, as it beat the former joint winner by 32.8 Mbps (19%). The operator wins the award outright for the first time with a score of 205.5 Mbps, after a boost of 14.4 Mbps (7.6%) — reaching the 200 Mbps milestone for the first time. Sunrise comes second with a score of 172.6 Mbps, while Salt brings up the rear, 40.9 Mbps behind Sunrise and 73.8 Mbps behind Swisscom.

Sunrise saw a sizable overall to 5G uplift of 3.7 times, while Swisscom users enjoyed three times faster download speeds when connected to 5G, on average, compared to their overall Download Speed Experience. Salt’s 5G Download score was 2.5 times higher than its Download Speed Experience score.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

Swisscom wins 5G Upload Speed for the second consecutive time in a row, with a score of 39.5 Mbps — 1.3 Mbps slower than in the previous report, while both Salt and Sunrise saw no statistically significant changes in their scores. Swisscom commanded a lead over second-placed Salt of 3.6 Mbps (10.2%), while Sunrise’s average 5G upload speeds clocked in at 33.8 Mbps. Sunrise saw the highest 5G to overall uplift of 2.4 times, followed by Salt’s improvement of 2.2 times and Sunrise’s increase of 2.1 times.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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Salt

Sunrise

Swisscom

Availability
5G Availability
5G Reach
Availability
% of time
Salt
98.2
Sunrise
98.2
Swisscom
98.8
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Salt
16.8
Sunrise
20.9
Swisscom
17.0
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Reach
in 0-10 points
Salt
4.8
Sunrise
5.8
Swisscom
5.9
02468
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Swisscom triumphs in Availability, retaining the award — our users on its network were connected to either a 3G, 4G or 5G connection for 98.8% of the time. Salt and Sunrise remained locked in a statistical tie for second place, with identical scores of 98.2%. No operator saw statistically significant changes in its score since the previous report.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Sunrise wins one award outright this time around, as it keeps 5G Availability in a firm grip. Our Sunrise users with a 5G device and a 5G subscription connected to 5G services for 20.9% of the time. This means the Swiss operator was first to surpass the 20% milestone in 5G Availability, after an improvement of two percentage points compared to the previous report.

Salt and Swisscom placed second after a statistical tie with scores of 16.8-17% — around four percentage points behind the winner. However, both operators observed higher increases in their scores than Sunrise, whittling away the gap between them and the leader. Swisscom’s score increased by 3.9 percentage points — nearly a third of its previous result. Salt’s improvement of 8.1 percentage points was even more impressive, as the operator nearly doubled its 5G Availability score — from 8.7 to 16.8%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Sunrise and Swisscom remained locked in a statistical tie for the third consecutive time, as they jointly win 5G Reach, with scores of 5.8-5.9 points on a 10-point scale. This means our users on these networks connected to 5G services in nearly six out of 10 locations that matter most to everyday users — i.e. all the places where they live, work and travel.

Salt trailed behind with a score of 4.8 points — 1-1.1 points behind the joint winners. However, it observed the biggest improvement in its score in Switzerland since the previous report, of 1.5 points — compared to 0.5 points for Sunrise and 0.4 points for Swisscom. In relative terms, Salt’s improvement was even more spectacular — 45.5%, while Sunrise and Swisscom saw increases of 9% and 6.7%, respectively.

Definitions

5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Regional Analysis

No Regional Analysis Text in highlights.ini file

Regional Analysis Summary: Switzerland, Mobile Network Experience Report, November 2022

City
Availability
Basel
S
S
S
Bern
S
S
S
Geneva
S
S
Lausanne
S
S
Lucerne
S
S
S
Lugano
S
S
Sankt Gallen
S
S
Zurich
S
S
Mobile Network Experience Report | November 2022 | © Opensignal Limited
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Selected region
  • A-I
    • Basel
    • Bern
    • Geneva
  • J-R
    • Lausanne
    • Lucerne
    • Lugano
  • S-Z
    • Sankt Gallen
    • Zurich
Availability
in Basel
% of time
Salt
98.1
Sunrise
97.5
Swisscom
98.6
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Availability
in Bern
% of time
Salt
98.8
Sunrise
98.6
Swisscom
99.0
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Availability
in Geneva
% of time
Salt
98.2
Sunrise
96.7
Swisscom
98.1
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Availability
in Lausanne
% of time
Salt
98.0
Sunrise
98.4
Swisscom
99.0
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Availability
in Lucerne
% of time
Salt
99.0
Sunrise
98.2
Swisscom
99.2
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Availability
in Lugano
% of time
Salt
96.9
Sunrise
97.6
Swisscom
98.8
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Availability
in Sankt Gallen
% of time
Salt
97.8
Sunrise
97.8
Swisscom
99.0
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Availability
in Zurich
% of time
Salt
98.5
Sunrise
98.3
Swisscom
99.1
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Salt
83.9
Sunrise
82.9
Swisscom
87.1
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Salt
92.4
Sunrise
90.9
Swisscom
93.0
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Swisscom wins Excellent Consistent Quality outright for the second time in a row in Opensignal reports. It met the minimum recommended performance thresholds for HD video, group video conference calls and gaming in 87.1% of users’ tests. Salt is a runner-up, 3.2 percentage points behind the winner, while Sunrise takes the third spot with a score of 82.9%.

Both Salt and Sunrise are catching up with Swisscom, as they observed increases in their scores compared to the previous report of 1.9 and 1.3 percentage points respectively — while Swisscom’s result remained statistically unchanged.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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National Analysis

Swisscom takes the top spot for Core Consistent Quality, winning it for the second consecutive time in Opensignal reports. The operator met the minimum recommended performance thresholds for lower-performance applications including SD video, voice calls and web browsing in 93% of the tests — 0.7 percentage points less than in the previous report. Salt comes second with a score of 92.4% — 0.6 percentage points behind the winner, down from 1.5 percentage points seen in the previous report. Sunrise brings up the rear with a score of 90.9%

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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