Switzerland

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst Data Collection Period: Feb 01 - May 01, 2022

Switzerland

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst

Data Collection Period: Feb 01 - May 01, 2022

Key Findings

Swisscom wins all four speed awards, three of them outright

Swisscom triumphs in both Download Speed Experience and Upload Speed Experience, with scores of 65.4 Mbps and 18.7 Mbps respectively. Looking at 5G speed metrics, Swisscom wins 5G Upload Speed Experience, with a score of 40.8 Mbps. However, the operator shares the 5G Download Speed Experience award with Sunrise, due to a statistical tie. Our Sunrise users saw a sizable 5G to overall uplift of 4.2 times, while users on both Salt and Swisscom enjoyed around three times faster average download speeds, on average, when connected to 5G, compared to their overall Download Speed Experience.

Salt users enjoyed an Excellent 5G Games Experience

Swisscom shines in 5G Games Experience — it scored 87.7 points and placed in the Excellent (85 or above) category, with both Sunrise and Swisscom rating as Good (75-85). However, Salt narrowly missed a victory in Games Experience, as Swisscom is the sole winner of the Games Experience award, with a score of 77.7 points on a 100-point scale — commanding a modest lead of 1.6 points over second-placed Salt. Our users enjoyed Good (75-85) games experience on both operators’ networks, while Sunrise placed in a category below — Fair (65-75).

Swisscom wins both overall and 5G Video Experience awards outright

The operator wins Video Experience with a score of 68.1 points, and a winning margin of 3.6 points over runner-up Salt and 8.3 points over third-placed Sunrise. Swisscom also adds the 5G Video Experience award to its haul, claiming it with a score of 81.6 points. However, the difference between Swiss operators was narrow in this case, as both Salt and Sunrise statistically tied for second place, with results just 1.7 points behind the winner’s score, on average.

Sunrise triumphs in 5G Availability

Our users with a 5G device and a 5G subscription connected to 5G services for 18.9% of the time on Sunrise’s network. This 5G Availability result gives the operator its only outright win in the awards table this time around, 5.8 percentage points ahead of second-placed Swisscom. However, Swisscom secures the Availability award outright and both operators share the victory for 5G Reach, with statistically tied scores of 5.4-5.5 points on a 10-point scale.

The most consistent experience is on Swisscom’s network

Swisscom wins both Excellent Consistent Quality and Core Consistent Quality awards outright, with scores of 87.3% and 93.7% respectively. Excellent Consistent Quality score reflects the percentage of users’ tests on operator networks meeting the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. Core Consistent Quality measures the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Mobile Experience Awards

May 2022, Switzerland Report
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Market Overview

In Opensignal's latest Switzerland Mobile Network Experience report we analyze both the 5G experience and the overall experience together for the first time in one report. Also, we add two awards that quantify the consistency of the experience on the country’s three national operators’ networks.

Swisscom is the big winner, with nine outright wins and three shared awards, out of 15 trophies available. The operator claims all awards in the Overall category (only sharing Voice App Experience with Salt) and both Consistency awards and also secures several trophies in the 5G Experience and Coverage categories.

On top of the joint win with Swisscom in Voice App Experience, Salt triumphs in 5G Games Experience and 5G Voice App Experience outright and is the only Swiss operator to earn an Excellent (85 or above) rating for 5G Games Experience. Sunrise wins its only award outright in 5G Availability, but also shared the winners’ podium with Swisscom in 5G Download Speed and 5G Reach.

​​

Switzerland’s Federal Council is proposing to increase the internet speeds offered by the universal service provider — currently Swisscom — to 80 Mbps of download speeds and 8 Mbps of upload speeds from 2024. Swisscom’s licence as a universal service provider was due to expire in 2022, but was extended until the end of 2023, to ensure the continuity of service. The current minimal thresholds are set at 10Mbps for download and 1Mbps for upload.

Our results in this report are based on measurements collected across all major mobile operators in Switzerland – Salt, Sunrise and Swisscom – over the period of 90 days between February 1, 2022 and May 1, 2022, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
Salt
64.5
Sunrise
59.7
Swisscom
68.1
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
Salt
67.8
Sunrise
64.8
Swisscom
71.7
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
Salt
76.1
Sunrise
71.1
Swisscom
77.7
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
Salt
77.8
Sunrise
72.3
Swisscom
77.7
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
Salt
78.4
Sunrise
76.9
Swisscom
78.5
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
Salt
79.0
Sunrise
77.2
Swisscom
78.6
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Download Speed Experience
in Mbps
Salt
48.1
Sunrise
43.9
Swisscom
65.4
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
Salt
63.8
Sunrise
68.0
Swisscom
86.2
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
Salt
15.7
Sunrise
14.1
Swisscom
18.7
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
Salt
16.9
Sunrise
15.8
Swisscom
20.2
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Swisscom wins Video Experience with a score of 68.1 points, with a winning margin of 3.6 points over the runner-up Salt and 8.3 points over third-placed Sunrise.

Swisscom also scored the highest in Video Experience — 5G Users, ahead of Salt again. Our 5G users saw their overall video experience scores improve the most on Sunrise’s network, by 5.1 points, compared to the overall scores seen by our users on average. Salt and Swisscom saw increases in their scores of 3.3 and 3.7 points, respectively.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

Swisscom is the sole winner of the Games Experience award, with a score of 77.7 points on a 100-point scale — with a small winning margin of 1.6 points over second-placed Salt. Our users enjoyed a Good (75-85) gaming experience on both operators’ networks. This means, most users deemed the experience acceptable. The gameplay experience was generally controllable and the user received immediate feedback between their actions and the outcomes in the game.

Meanwhile, Sunrise placed in a category below — Fair (65-75). Users found the experience to be average and the majority of players reported that they noticed a delay between their actions and the outcomes in the game.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Salt and Swisscom jointly win Voice App Experience, with statistically tied scores of 78.4-78.5 points on a 100-point scale. Sunrise followed close behind, as only 1.6 points separated all three Switzerland’s operators. All of them rated as Acceptable (74-80), meaning some users were satisfied but some experienced perceptible call quality impairments.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Our users in Switzerland enjoyed the fastest average download speeds on Swisscom’s network, clocking in at 65.4 Mbps. The winner commanded an impressive lead over second-placed Salt of 17.2 Mbps and over third-place Sunrise of 21.4 Mbps.

Our 5G users also saw the fastest overall download speeds on Swisscom’s network, clocking in at 86.2 Mbps — 20.8 Mbps faster compared to the overall Download Speed Experience. However, it was our 5G users on Sunrise’s network who enjoyed the highest increase in their average download speeds compared to the overall download experience, of 24 Mbps. Salt, which comes second in Download Speed Experience, saw a smaller increase in this metric compared to its rivals, of 15.7 Mbps and finished third in Download Speed Experience — 5G Users, behind Sunrise.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Swisscom triumphs in Upload Speed Experience, with a score of 18.7 Mbps. Salt comes second, 3 Mbps behind the winner, while Sunrise takes third place, clocking in at 14.1 Mbps.

In terms of Upload Speed Experience — 5G Users, Swisscom was the only operator in Switzerland to hit the 20 Mbps mark. Our 5G users on all Swiss networks saw increases ranging from 1.2 to 1.7 Mbps inf their overall upload speeds, compared to the overall experience of all users.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

In our analysis of the mobile experience in seven of Switzerland’s largest cities — Basel, Bern, Geneva, Lausanne, Lugano, Sankt Gallen and Zurich — Swisscom scoops 12 outright and 2 shared awards out of the 14 speed awards that were available. This means it was successful in every single award across all Swiss cities, either solely or jointly. Its award haul includes winning Download Speed Experience outright in all seven cities, along with additional five city awards for Upload Speed Experience. Swisscom shares Upload Speed Experience with Salt in Geneve and with Sunrise in Lugano.

Our Swisscom users in Basel, Bern, Sankt Gallen and Zurich enjoyed average overall download speeds exceeding 70 Mbps. We observed the fastest average upload speeds on Swisscom’s network in Basel, clocking in at 26.5 Mbps.

Looking at the experiential awards — Video Experience, Games Experience and Voice App Experience — we saw only two outright wins, as Swisscom triumphs in Video Experience and Games Experience in Geneva. The operator also wins 19 awards jointly, which means it is successful in every single speed and experiential award across all Swiss cities, either solely or jointly.

Salt jointly wins 19 experiential awards. The operator shares the winners’ podium for Voice App Experience across all seven cities, while also jointly winning Video Experience and Games Experience in every city except for Geneva.

Sunrise secures 10 joint wins — all of which were the results of three-way statistical ties with Salt and Swisscom. Voice App Experience brings its five shared awards, while Sunrise shares the winners’ podium in Bern and Lausanne for Video Experience and Games Experience — and also, in Sankt Gallen in the latter category.

Regional Analysis Summary: Switzerland, Mobile Network Experience Report, May 2022

City
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Basel
S
S
S
S
S
S
S
S
S
Bern
S
S
S
S
S
S
S
S
S
S
Geneva
S
S
S
S
S
S
S
S
Lausanne
S
S
S
S
S
S
S
S
S
S
S
Lugano
S
S
S
S
S
S
S
S
S
S
Sankt Gallen
S
S
S
S
S
S
S
S
S
S
Zurich
S
S
S
S
S
S
S
S
Mobile Network Experience Report | May 2022 | © Opensignal Limited Download Image
Selected region
  • A-I
    • Basel
    • Bern
    • Geneva
  • J-R
    • Lausanne
    • Lugano
  • S-Z
    • Sankt Gallen
    • Zurich
Video Experience
in Basel
in 0-100 points
Salt
64.4
Sunrise
58.1
Swisscom
69.4
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Games Experience
in Basel
in 0-100 points
Salt
77.4
Sunrise
72.3
Swisscom
79.9
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Voice App Experience
in Basel
in 0-100 points
Salt
78.7
Sunrise
78.0
Swisscom
79.3
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Download Speed Experience
in Basel
in Mbps
Salt
52.5
Sunrise
44.7
Swisscom
78.4
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Upload Speed Experience
in Basel
in Mbps
Salt
19.8
Sunrise
16.7
Swisscom
26.5
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Video Experience
in Bern
in 0-100 points
Salt
65.4
Sunrise
65.9
Swisscom
70.8
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Games Experience
in Bern
in 0-100 points
Salt
80.5
Sunrise
76.2
Swisscom
81.6
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Voice App Experience
in Bern
in 0-100 points
Salt
79.9
Sunrise
77.6
Swisscom
80.4
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Download Speed Experience
in Bern
in Mbps
Salt
52.0
Sunrise
64.0
Swisscom
77.2
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Upload Speed Experience
in Bern
in Mbps
Salt
18.5
Sunrise
19.7
Swisscom
22.9
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Video Experience
in Geneva
in 0-100 points
Salt
63.3
Sunrise
60.4
Swisscom
68.2
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Games Experience
in Geneva
in 0-100 points
Salt
73.2
Sunrise
70.7
Swisscom
77.9
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Voice App Experience
in Geneva
in 0-100 points
Salt
76.3
Sunrise
75.8
Swisscom
78.1
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Download Speed Experience
in Geneva
in Mbps
Salt
46.2
Sunrise
58.2
Swisscom
64.4
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Upload Speed Experience
in Geneva
in Mbps
Salt
17.3
Sunrise
19.8
Swisscom
21.6
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Video Experience
in Lausanne
in 0-100 points
Salt
65.3
Sunrise
63.3
Swisscom
68.0
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Games Experience
in Lausanne
in 0-100 points
Salt
74.0
Sunrise
75.8
Swisscom
78.6
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Voice App Experience
in Lausanne
in 0-100 points
Salt
78.0
Sunrise
78.9
Swisscom
78.6
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Download Speed Experience
in Lausanne
in Mbps
Salt
50.9
Sunrise
41.9
Swisscom
62.4
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Upload Speed Experience
in Lausanne
in Mbps
Salt
18.7
Sunrise
16.3
Swisscom
23.4
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Video Experience
in Lugano
in 0-100 points
Salt
67.8
Sunrise
58.8
Swisscom
64.6
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Games Experience
in Lugano
in 0-100 points
Salt
79.3
Sunrise
68.1
Swisscom
77.0
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Voice App Experience
in Lugano
in 0-100 points
Salt
79.1
Sunrise
76.7
Swisscom
78.5
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Download Speed Experience
in Lugano
in Mbps
Salt
44.2
Sunrise
38.3
Swisscom
53.7
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Upload Speed Experience
in Lugano
in Mbps
Salt
16.8
Sunrise
13.0
Swisscom
16.2
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Video Experience
in Sankt Gallen
in 0-100 points
Salt
69.5
Sunrise
61.5
Swisscom
71.6
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Games Experience
in Sankt Gallen
in 0-100 points
Salt
81.4
Sunrise
74.9
Swisscom
80.1
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Voice App Experience
in Sankt Gallen
in 0-100 points
Salt
80.3
Sunrise
78.2
Swisscom
79.2
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Download Speed Experience
in Sankt Gallen
in Mbps
Salt
49.4
Sunrise
50.3
Swisscom
82.2
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Upload Speed Experience
in Sankt Gallen
in Mbps
Salt
17.7
Sunrise
14.2
Swisscom
22.6
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Video Experience
in Zurich
in 0-100 points
Salt
67.2
Sunrise
63.6
Swisscom
69.5
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Games Experience
in Zurich
in 0-100 points
Salt
78.4
Sunrise
74.4
Swisscom
81.9
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Voice App Experience
in Zurich
in 0-100 points
Salt
79.4
Sunrise
77.8
Swisscom
80.4
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Download Speed Experience
in Zurich
in Mbps
Salt
54.7
Sunrise
58.9
Swisscom
79.5
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Upload Speed Experience
in Zurich
in Mbps
Salt
20.0
Sunrise
19.0
Swisscom
23.4
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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Salt
79.7
Sunrise
80.1
Swisscom
81.6
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Games Experience
in 0-100 points
Salt
87.7
Sunrise
82.9
Swisscom
84.2
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Voice App Experience
in 0-100 points
Salt
83.5
Sunrise
81.8
Swisscom
80.7
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
Salt
149.1
Sunrise
183.7
Swisscom
191.0
0 49 98 147 196
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Upload Speed
in Mbps
Salt
37.5
Sunrise
33.6
Swisscom
40.8
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

On top of claiming Video Experience outright, Swisscom also secures the 5G Video Experience award, with a score of 81.6 points. We saw a tight competition for this award, as both Salt and Sunrise are in a statistical tie for second place, with results just 1.5-1.9 points behind Swisscom.

Compared to Video Experience, Sunrise saw the biggest increase in its 5G Video Experience score, of 20.4 points — followed by Salt (15.2 points) and Swisscom (13.5 points).

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

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National Analysis

While Salt narrowly misses the victory for Games Experience, the operator shines in 5G Games Experience. It scored 87.7 points and placed in the Excellent (85 or above) category, the only operator in Switzerland to do so — both Sunrise and Swisscom rated as Good (75-85), with statistically tied scores in the 82.9-84.2 point range. Salt and Sunrise saw notable boosts of 11.6 and 11.8 points, compared to their overall Games Experience scores, while we observed a more modest increase on Swisscom’s network, of 6.5 points.

Salt’s Excellent rating means the vast majority of users deemed this network experience acceptable. Nearly all respondents felt like they had control over the game and they received immediate feedback on their actions. There was not a noticeable delay in almost all cases.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

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National Analysis

Salt secures the 5G Voice App Experience award with a score of 83.5 points — 1.7 points ahead of Sunrise and 2.8 points ahead of Swisscom.

All of Switzerland’s operators rated as Good (80-87), one category above what they placed in Voice App Experience — Acceptable (74-80). Salt and Sunrise saw increases in their scores of five points, on average, compared to Voice App Experience, while Swisscom — 2.2 points. A Good rating means that many users were satisfied but some experienced minor quality impairments. Sometimes the background was not quite clear, it could have been either hazy or not loud enough.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

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National Analysis

Sunrise and Swisscom jointly win the 5G Download Speed Experience, with statistically tied scores in the range of 183.7-191 Mbps. Salt comes third, with a score of 149.1 Mbps.

Sunrise saw a sizable 5G to overall uplift of 4.2 times, while our users on both Salt and Swisscom enjoyed around three times faster average download speeds when connected to 5G, on average, compared to their overall Download Speed Experience.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

Swisscom takes the top spot in 5G Upload Speed Experience, with a score of 40.8 Mbps — the only operator in Switzerland to hit the 40 Mbps mark. Salt places second, 3.3 Mbps behind the winner, while Sunrise’s average 5G upload speeds clocked in at 33.6 Mbps. Both Salt and Sunrise saw 5G to overall uplifts of 2.4 times, while Swisscom — 2.2 times.

Upload speeds are becoming increasingly important in mobile services, with changing usage patterns and consumption habits. Mobile users now engage more on social media apps — creating and sharing high-resolution images and videos — and are increasingly generating content, rather than just consuming it, which gives operators with the fastest upload speeds a distinct advantage.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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Salt

Sunrise

Swisscom

Availability
5G Availability
5G Reach
Availability
% of time
Salt
98.0
Sunrise
98.1
Swisscom
98.9
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Salt
8.7
Sunrise
18.9
Swisscom
13.2
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Reach
in 0-10 points
Salt
3.3
Sunrise
5.4
Swisscom
5.5
0 1.5 3 4.5 6
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Swisscom secures the Availability award outright — our users on its network were connected to either a 3G, 4G or 5G connection for 98.9% of the time. Salt and Sunrise were in a statistical tie for second place, with scores of 98% and 98.1% respectively.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Our users with a 5G device and a 5G subscription connected to 5G services for 18.9% of the time on Sunrise’s network. This 5G Availability result gave Sunrise its only outright win in the awards table this time around, 5.8 percentage points ahead of second-placed Swisscom. Salt trailed behind, with a score of 8.7%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Sunrise and Swisscom share victory in 5G Reach, with statistically tied scores of 5.4 and 5.5 points on a 10-point scale. This means our users on these networks connected to 5G services in more than five out of 10 locations that matter most to everyday users – i.e. all the places where they live, work and travel.

Definitions

5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Regional Analysis

We saw only one outright victory in Availability — Swisscom is the sole winner in Zurich, with a score of 99.1%. Across the remaining cities, we observed six three-way statistical ties between all Switzerland’s operators.

Regional Analysis Summary: Switzerland, Mobile Network Experience Report, May 2022

City
Availability
Basel
S
S
S
Bern
S
S
S
Geneva
S
S
S
Lausanne
S
S
S
Lugano
S
S
S
Sankt Gallen
S
S
S
Zurich
S
Mobile Network Experience Report | May 2022 | © Opensignal Limited Download Image
Selected region
  • A-I
    • Basel
    • Bern
    • Geneva
  • J-R
    • Lausanne
    • Lugano
  • S-Z
    • Sankt Gallen
    • Zurich
Availability
in Basel
% of time
Salt
97.6
Sunrise
98.0
Swisscom
98.7
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Availability
in Bern
% of time
Salt
98.1
Sunrise
98.6
Swisscom
98.9
Download Image
Availability
in Geneva
% of time
Salt
97.2
Sunrise
98.0
Swisscom
98.1
Download Image
Availability
in Lausanne
% of time
Salt
98.2
Sunrise
98.2
Swisscom
99.0
Download Image
Availability
in Lugano
% of time
Salt
96.9
Sunrise
98.6
Swisscom
98.9
Download Image
Availability
in Sankt Gallen
% of time
Salt
98.6
Sunrise
98.8
Swisscom
99.1
Download Image
Availability
in Zurich
% of time
Salt
98.2
Sunrise
98.4
Swisscom
99.1
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Salt
81.9
Sunrise
81.6
Swisscom
87.3
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Salt
92.3
Sunrise
90.6
Swisscom
93.7
0 24 48 72 96
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Swisscom wins the Excellent Consistent Quality award with a score of 87.3%. This means it was the network that met the minimum recommended performance thresholds for HD video, group video conference calls and gaming in 87.3% of users’ tests. Salt and Sunrise are in a statistical tie for second place, with scores in the 81.6-81.9% range.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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National Analysis

On top of Excellent Consistent Quality, Swisscom secures the other Consistency award. The operator met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing in 93.7% of users’ tests. It commanded a lead of 1.5 points over second-placed Salt and 3.1 points over third-placed Sunrise.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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