Mobile Network Experience Report Norway June 2021

Norway

Mobile Network Experience Report
June 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Francesco Rizzato Principal Technical Analyst

Key findings

All Norwegian operators rate Excellent in Video Experience and Telenor wins the award

Telenor is the winner of our Video Experience award with a score of 80.1 (on a scale of 0-100), while ICE and Telia scored 78.5 and 77.3 points, respectively. Our users in Norway enjoyed an Excellent Video Experience (75 and above) — the highest possible rating — on all three national operators. This means our users had a very consistent experience across all video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.

Telenor and ICE share the lead in Games Experience

Our users in Norway enjoyed a statistically similar Games Experience on Telenor and ICE, as the two operators share the win with their respective scores of 78 and 75.4 (on a scale of 0-100). Telia scored 74.4 points in Games Experience, which meant the operator just missed out on joining the two joint winners in the Good category (75-85 points). Opensignal’s Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like COD mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.

Telenor is Norway’s fastest mobile operator both in download and upload

Our users observed the fastest Download Speed Experience of 71.6 Mbps on Telenor’s network. Telia placed second with a score of 53.5 Mbps, while ICE followed at some distance with a score of 36 Mbps. Telenor also wins our Upload Speed Experience award with a score of 15.2 Mbps, while our users on Telia and ICE on average experienced upload speeds of 13.9 Mbps and 11.5 Mbps, respectively.

Telenor wins 4G Coverage Experience but it’s a three-way tie for 4G Availability

Telenor leads in 4G Coverage Experience winning the award with a score of 9.6 (on a scale of 0-10), ahead of Telia’s 9.2 and ICE’s 6.1. However, the three operators are joint winners for our 4G Availability award as the three statistically tie with scores of 97.1-97.6%. Our 4G Availability metric shows the proportion of time users with a 4G device and subscription have a 4G connection, while 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Introduction

Our first analysis of the mobile experience at the operator-level in Norway shows Telenor leading in the majority of the categories. Telenor solely wins five awards — Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage Experience. It also shared the victory in the remaining two: the Games Experience award with ICE, while 4G Availability resulted in a three-way tie with both ICE and Telia.

Telenor and Telia launched their commercial 5G services in March and May 2020, respectively, and are working on extending their 5G coverage across the country. Both operators have later introduced a fixed-wireless access (FWA) 5G service which offers downlink speeds of up to 100 Mbps via 5G.

In this report we have looked at the 90-day data period beginning February 1, 2021 and ending May 1, 2021, and measured the user experience across all our key metrics for Norway’s three leading operators — ICE, Telenor and Telia. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award category.

Opensignal Awards Table

Mobile Experience Awards, Norway
June 2021, Norway Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
June 2021, Norway
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
June 2021, Norway
Games Experience
4G Availability
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
ICE
78.5
Telenor
80.1
Telia
77.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
ICE
78.5
Telenor
80.1
Telia
77.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
ICE
75.4
Telenor
78.0
Telia
74.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
ICE
82.3
Telenor
83.4
Telia
82.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
ICE
36.0
Telenor
71.6
Telia
53.5
0 18.75 37.5 56.25 75
The brackets represent confidence intervals.
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Upload Speed Experience

Upload Speed Experience
in Mbps
ICE
11.5
Telenor
15.2
Telia
13.9
0 5 10 15 20
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
ICE
97.2
Telenor
97.1
Telia
97.6
0 25 50 75 100
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
ICE
6.1
Telenor
9.6
Telia
9.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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