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Telenor is the winner of our Video Experience award with a score of 80.1 (on a scale of 0-100), while ICE and Telia scored 78.5 and 77.3 points, respectively. Our users in Norway enjoyed an Excellent Video Experience (75 and above) — the highest possible rating — on all three national operators. This means our users had a very consistent experience across all video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.
Our users in Norway enjoyed a statistically similar Games Experience on Telenor and ICE, as the two operators share the win with their respective scores of 78 and 75.4 (on a scale of 0-100). Telia scored 74.4 points in Games Experience, which meant the operator just missed out on joining the two joint winners in the Good category (75-85 points). Opensignal’s Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like COD mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.
Our users observed the fastest Download Speed Experience of 71.6 Mbps on Telenor’s network. Telia placed second with a score of 53.5 Mbps, while ICE followed at some distance with a score of 36 Mbps. Telenor also wins our Upload Speed Experience award with a score of 15.2 Mbps, while our users on Telia and ICE on average experienced upload speeds of 13.9 Mbps and 11.5 Mbps, respectively.
Telenor leads in 4G Coverage Experience winning the award with a score of 9.6 (on a scale of 0-10), ahead of Telia’s 9.2 and ICE’s 6.1. However, the three operators are joint winners for our 4G Availability award as the three statistically tie with scores of 97.1-97.6%. Our 4G Availability metric shows the proportion of time users with a 4G device and subscription have a 4G connection, while 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Our first analysis of the mobile experience at the operator-level in Norway shows Telenor leading in the majority of the categories. Telenor solely wins five awards — Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage Experience. It also shared the victory in the remaining two: the Games Experience award with ICE, while 4G Availability resulted in a three-way tie with both ICE and Telia.
Telenor and Telia launched their commercial 5G services in March and May 2020, respectively, and are working on extending their 5G coverage across the country. Both operators have later introduced a fixed-wireless access (FWA) 5G service which offers downlink speeds of up to 100 Mbps via 5G.
In this report we have looked at the 90-day data period beginning February 1, 2021 and ending May 1, 2021, and measured the user experience across all our key metrics for Norway’s three leading operators — ICE, Telenor and Telia. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award category.
| Mobile Experience Awards Norway | |||
|---|---|---|---|
June 2021,
Norway Report
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I
ICE
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T
Telenor
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T
Telia
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Video Experience
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Games Experience
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Voice App Experience
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Download Speed Experience
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Upload Speed Experience
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4G Availability
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4G Coverage Experience
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Mobile Experience Awards Winners
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June 2021,
Norway
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|---|---|
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Video Experience
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T
Telenor
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Voice App Experience
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T
Telenor
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Download Speed Experience
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T
Telenor
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Upload Speed Experience
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T
Telenor
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4G Coverage Experience
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T
Telenor
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Mobile Experience Awards Draws
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June 2021, Norway
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|---|---|
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Games Experience
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I
ICE
T
Telenor
|
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4G Availability
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I
ICE
T
Telenor
T
Telia
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Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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