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Norway

Mobile Network Experience Report
December 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst Data Collection Period: Aug 01 - Oct 29, 2023

Norway

Mobile Network Experience Report
December 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst

Data Collection Period: Aug 01 - Oct 29, 2023

Key Findings

Our users enjoy faster download speeds on Telenor

Telenor now claims both download speed awards outright — retaining its win for Download Speed Experience and breaking out of the statistical tie it was in for 5G Download Speed. Telenor has been the sole winner of the Download Speed Experience award since Opensignal first started reporting on the mobile network experience in Norway and does so this time with a lightning-fast score of 119.9Mbps. Telenor’s 5G Download speed is equally impressive, clocking in at 314.4Mbps, giving Telenor a 51.7Mbps lead over the closest runner-up — Telia.

Telia is the indisputable winner of 5G Coverage Experience

Our Norwegian 5G users on Telia’s network had a 5G connection in the greatest proportion of locations that they visited, therefore Telia is the outright winner of the new 5G Coverage Experience award. Telia wins with a score of 8.8 points on a 10-point scale, 0.4 points above second-placed Telenor. When it comes to overall Coverage Experience, Telenor is in front with its score of 8.1 points on a 10-point scale and Telia is just behind with 7.9 points. Opensignal’s new Coverage Experience metrics measure the extent of overall and 5G coverage in the places our users live, work, and travel.

The best on-demand video streaming experience is with Telenor

Telenor wins the overall Video Experience award outright and shares the 5G Video Experience award with Telia. Telenor wins Video Experience with a score of 73.6 points on a 100-point scale — this is a change from the previous report when all three operators tied for first place. Telenor and Telia are joint winners for 5G Video Experience as ice slips off of the podium, finishing in third place around 0.9 points below the statistically tied winners.

Ice remains top for Availability, but its lead is shrinking

Ice defends its title for having the outright best Availability in Norway, winning the award outright for a third consecutive time in Opensignal reports. Ice wins this time with a score of 98.8%, around 0.9 percentage points above statistically tied Telenor and Telia. Although, its lead has shrunk since the previous report due to Telia’s and Telenor’s scores increasing — by 2.1 percentage points and 0.9 percentage points, respectively — while ice’s score has remained statistically unchanged.

The most consistent experience is with Telenor

Telenor wins the Consistent Quality award outright with a score of 89.2%, giving it a lead of 3.4 percentage points over ice’s 85.8%. Telia is in last place with 84%. Consistent Quality replaces the Excellent Consistent Quality and Core Consistent Quality awards from previous reports. Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.

Mobile Experience Awards

December 2023, Norway Report
Download Image

Market Overview

As was the case in the previous report, Telenor claims the lion’s share of awards. Telenor secures a total of 13 awards out of a total of 15 contests in this report, with five outright wins and eight shared victories alongside ice and Telia. It is a winner for all ten overall and 5G experience awards — either jointly or outright — including outpacing the competition for both download speed awards. Additionally, it scoops up the new Coverage Experience award and Consistent Quality award, along with an uncontested win for Video Experience.

Telia has the next largest tally, with a respectable nine first place finishes. Telia’s only outright win is for 5G Coverage Experience, being the first Norwegian operator to take home the award — it shares a further eight joint wins. Ice also has a singular outright win, retaining its Availability award for the third time in a row. Ice’s four shared wins for Live Video Experience and Games Experience make up the rest of its total.

The National Communications Authority (Nkom) in Norway intends to continue to regulate Market 15 (wholesale market for access and call origination on mobile networks) for a further three years. Nkom gave a deadline of 27 October 2023 for feedback on this proposal. Nkom aims to allocate 1500MHz and 26GHz band spectrum in 2024. The regulator confirmed its timetable for the allocation in November and expects to be awarding 26GHz frequencies in the second quarter of 2024 subject to demand — following a consultation on the framework for the spectrum sale in the first quarter of 2024. If there is excess demand, then allocation will take place alongside that of 1500MHz band spectrum, in the fourth quarter of 2024.

In this report we examine the mobile network experience of the three main mobile network operators in Norway — Telenor, Telia and ice — over a period of 90 days starting on August 01, 2023 and ending on October 29, 2023, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Live Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
ice
71.7
Telenor
73.6
Telia
71.8
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Live Video Experience
in 0-100 points
ice
65.3
Telenor
65.7
Telia
65.2
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Games Experience
in 0-100 points
ice
75.4
Telenor
77.2
Telia
76.5
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
ice
52.9
Telenor
119.9
Telia
99.5
031.56394.5126
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
ice
15.3
Telenor
19.6
Telia
19.4
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
National Analysis
Regional Analysis

National Analysis

Telenor is the out-and-out winner of the Video Experience award — this is a change from the last report when all three operators shared first place. Telenor’s 73.6 points are enough to earn it the gold medal, with Telia and ice tied for second place around 1.8 points below Telenor.

All operators place in the Very Good (68-78) category, indicating that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Learn more

National Analysis

All of the operators share the new Live Video Experience award. They do so with statistically similar scores of 65.2-65.7 points on a 100-point scale.

Operators’ Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.

All operators achieve an Excellent (58 or above) rating for Live Video Experience, meaning that our users are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

Learn more

National Analysis

Telenor, Telia and ice continue to share the Games Experience award with their statistically tied scores of 75.4-77.2 points on a 100-point scale.

All operators place in the Good (75-85) category. A Good Games Experience rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Telenor wins the Download Speed Experience award outright once again, an award it is yet to lose. Telenor’s blisteringly fast average download speeds clock in at 119.9Mbps, 20.6% faster than Telia’s 99.5Mbps and over double those seen on ice — 52.9Mbps.

Telenor extends its lead due to its score increasing by 15.9Mbps (15.2%) between reports, while ice's score increased by 10.4Mbps (24.4%) and Telia's score did not change significantly.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Telenor and Telia share the Upload Speed Experience award for the fourth time running. Telenor’s and Telia’s speeds of 19.4-19.6Mbps are around 4.2Mbps (27.4%) faster than those seen on ice. However ice is the only operator to see a significant change in score between reports, with its average upload speeds increasing by 1.4Mbps (10.4%).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

For Overall Experience, Opensignal has assessed user experience in two regions of Norway – Eastern Norway and Western Norway. Telenor is ahead in the number of regional awards in the Overall Experience — collecting all 10 either outright or jointly. Telia and ice take only shared wins – racking up eight and six, respectively.

The competition between all three operators is fierce in Eastern and Western Norway, with the top spot for Video Experience, Live Video Experience and Games Experience being shared by Telenor, Telia and ice.

Looking instead at the speed awards, it is no surprise that the national winner for Download Speed Experience, Telenor, does very well — winning outright in Eastern and Western Norway. Telenor also shares the winners’ podium with Telia in Eastern and Western Norway. Of the two regions compared, the fastest regional average download speeds are seen by our Telenor users in Eastern Norway (124.4Mbps).

Regional Analysis Summary: Norway, Mobile Network Experience Report, December 2023

Region
Video Experience
Live Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
Eastern Norway
i
T
T
i
T
T
i
T
T
T
T
T
Western Norway
i
T
T
i
T
T
i
T
T
T
T
T
Mobile Network Experience Report | December 2023 | © Opensignal Limited
Download Image
Selected region
  • A-I
    • Eastern Norway
  • S-Z
    • Western Norway
Video Experience
in Eastern Norway
in 0-100 points
ice
72.0
Telenor
73.6
Telia
71.4
Download Image
Live Video Experience
in Eastern Norway
in 0-100 points
ice
65.0
Telenor
65.5
Telia
64.5
Download Image
Games Experience
in Eastern Norway
in 0-100 points
ice
75.9
Telenor
78.4
Telia
77.2
Download Image
Download Speed Experience
in Eastern Norway
in Mbps
ice
50.5
Telenor
124.4
Telia
102.8
Download Image
Upload Speed Experience
in Eastern Norway
in Mbps
ice
15.1
Telenor
20.1
Telia
20.0
Download Image
Video Experience
in Western Norway
in 0-100 points
ice
71.1
Telenor
73.5
Telia
72.0
Download Image
Live Video Experience
in Western Norway
in 0-100 points
ice
66.6
Telenor
67.2
Telia
66.7
Download Image
Games Experience
in Western Norway
in 0-100 points
ice
73.5
Telenor
76.6
Telia
76.6
Download Image
Download Speed Experience
in Western Norway
in Mbps
ice
50.8
Telenor
118.3
Telia
99.0
Download Image
Upload Speed Experience
in Western Norway
in Mbps
ice
14.2
Telenor
19.3
Telia
19.7
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5G Video Experience
5G Live Video Experience
5G Games Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
ice
76.3
Telenor
77.5
Telia
76.9
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Live Video Experience
in 0-100 points
ice
71.1
Telenor
70.9
Telia
70.2
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
ice
82.8
Telenor
83.1
Telia
84.7
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Download Speed
in Mbps
ice
132.4
Telenor
314.4
Telia
262.7
081.5163244.5326
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
ice
27.2
Telenor
43.8
Telia
42.4
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
National Analysis
Regional Analysis

National Analysis

Ice slips off of the winners’ podium for 5G Video Experience, leaving Telenor and Telia to claim the award jointly — doing so with statistically tied scores of 76.9-77.5 points on a 100-point scale. Ice is not far behind, its score of 76.3 points placing it around 0.9 points behind first place.

All operators place in the Very Good (68-78) category. This means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Learn more

National Analysis

All three operators share the new 5G Live Video Experience award with statistically level scores of 70.2-71.1 points on a 100-point scale.

Operators’ 5G Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.

All operators place in the Excellent (58 or above) category, meaning that our users are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.

Learn more

National Analysis

All three Norwegian operators share the 5G Games Experience award for the second time in a row. Telenor, Telia and ice win with statistically tied scores of 82.8-84.7 points on a 100-point scale.

All operators place in the Good (75-85) category. This indicates that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Learn more

National Analysis

Telenor pulls well ahead for 5G Download Speed. The operator breaks out of the statistical tie it was in with Telia in the previous report to win the award outright with a score of 314.4Mbps — 51.7Mbps (19.7%) faster than Telia’s 262.7Mbps and over double ice’s 132.4Mbps.

Between reports Telenor's score has risen by 52.9Mbps (20.2%), while ice's score has increased by 24.4Mbps (22.6%) and Telia's score hasn't changed a significant amount.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

Telenor and Telia continue to share the 5G Upload Speed award, as they have done since Opensignal first included the award in Norwegian reports in late 2021. The pair come top with statistically similar scores of 42.4-43.8Mbps and a lead of around 15.9Mbps (58.6%) over ice, which places in third with its score of 27.2Mbps.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

Learn more

Regional Analysis

For 5G Experience, Opensignal has assessed user experience in two regions of Norway – Eastern Norway and Western Norway. Within these two regions, Telenor users see leading experience in nine out of 10 comparisons, two of which with the outright best experience.

As with overall experience, 5G Video Experience and 5G Live Video Experience are too close to call, being shared by all three operators in both regions. This is also true of 5G Games Experience in Western Norway, however, only ice and Telia have the best regional experience in Eastern Norway.

Telenor dominates the table for regional 5G Download Speed — winning both regional comparisons outright. Telenor also comes top for 5G Upload Speed in both regions, although it shares first place with Telia.

Regional Analysis Summary: Norway, Mobile Network Experience Report, December 2023

Region
5G Video Experience
5G Live Video Experience
5G Games Experience
5G Download Speed
5G Upload Speed
Eastern Norway
i
T
T
i
T
T
i
T
T
T
T
Western Norway
i
T
T
i
T
T
i
T
T
T
T
T
Mobile Network Experience Report | December 2023 | © Opensignal Limited
Download Image
Selected region
  • A-I
    • Eastern Norway
  • S-Z
    • Western Norway
5G Video Experience
in Eastern Norway
in 0-100 points
ice
75.9
Telenor
77.4
Telia
76.3
Download Image
5G Live Video Experience
in Eastern Norway
in 0-100 points
ice
71.8
Telenor
71.0
Telia
69.5
Download Image
5G Games Experience
in Eastern Norway
in 0-100 points
ice
84.1
Telenor
83.2
Telia
85.8
Download Image
5G Download Speed
in Eastern Norway
in Mbps
ice
127.2
Telenor
324.4
Telia
245.7
Download Image
5G Upload Speed
in Eastern Norway
in Mbps
ice
25.6
Telenor
44.0
Telia
41.0
Download Image
5G Video Experience
in Western Norway
in 0-100 points
ice
76.6
Telenor
77.4
Telia
77.8
Download Image
5G Live Video Experience
in Western Norway
in 0-100 points
ice
71.9
Telenor
69.8
Telia
72.6
Download Image
5G Games Experience
in Western Norway
in 0-100 points
ice
82.6
Telenor
83.6
Telia
84.0
Download Image
5G Download Speed
in Western Norway
in Mbps
ice
128.7
Telenor
320.8
Telia
269.5
Download Image
5G Upload Speed
in Western Norway
in Mbps
ice
28.4
Telenor
42.7
Telia
44.0
Download Image

ice

Telenor

Telia

Coverage Experience
5G Coverage Experience
Availability
5G Availability
Coverage Experience
in 0-10 points
ice
4.9
Telenor
8.1
Telia
7.9
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Coverage Experience
in 0-10 points
ice
1.0
Telenor
3.4
Telia
3.8
01234
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Availability
% of time
ice
98.8
Telenor
98.0
Telia
97.8
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Availability
% of time
ice
8.1
Telenor
11.2
Telia
11.1
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
National Analysis
Regional Analysis

National Analysis

Telenor is the first Norwegian winner of the new Coverage Experience award, doing so with a score of 8.1 points on a 10-point scale and a lead of 0.2 points over Telia, which places in second with its score of 7.9 points. Ice’s score of 4.9 points places it in last.

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

Telia wins the new 5G Coverage Experience award outright with a score of 3.8 points on a 10-point scale, 0.4 points above second-placed Telenor’s 3.4 points and 2.8 points above ice’s one point.

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Ice wins the Availability award outright for a third consecutive time, this time scoring 98.8%. Ice’s lead over statistically tied Telenor and Telia — around 0.9 percentage points — has decreased since the previous report, down from 2.9 percentage points. This is due to Telia’s and Telenor’s scores increasing — by 2.1 percentage points and 0.9 percentage points, respectively — while ice’s score has remained statistically unchanged.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Telenor and Telia win the 5G Availability award jointly with statistically tied scores of 11.1-11.2% — the pair have shared the award since its introduction to Norwegian mobile network reports in December 2021. Ice is around three percentage points below first place, in third.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Regional Analysis

For Coverage Experience, Opensignal has assessed user experience in two regions of Norway – Eastern Norway and Western Norway. Telenor and Telia share the best 5G Availability in the two regions. For overall Availability, all three operators showcase statistically equivalent metric score for Eastern Norway, while ice and Telia are ahead of Telenor in Western Norway.

Regional Analysis Summary: Norway, Mobile Network Experience Report, December 2023

Region
Availability
5G Availability
Eastern Norway
i
T
T
T
T
Western Norway
i
T
T
T
Mobile Network Experience Report | December 2023 | © Opensignal Limited
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Selected region
  • A-I
    • Eastern Norway
  • S-Z
    • Western Norway
Availability
in Eastern Norway
% of time
ice
98.8
Telenor
98.1
Telia
97.9
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5G Availability
in Eastern Norway
% of time
ice
9.7
Telenor
12.2
Telia
13.1
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Availability
in Western Norway
% of time
ice
99.1
Telenor
97.2
Telia
98.1
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5G Availability
in Western Norway
% of time
ice
5.9
Telenor
11.8
Telia
11.2
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Consistent Quality
Consistent Quality
% of tests
ice
85.8
Telenor
89.2
Telia
84.0
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Telenor wins the Consistent Quality award outright with a score of 89.2% and a lead of 3.4 percentage points over ice, which places in second with its score of 85.8%. Telia comes third with a score of 84%. Consistent Quality replaces the Excellent Consistent Quality and Core Consistent Quality awards, both of which were won by Telenor in the previous report.

This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Regional Analysis

For Consistent Quality we have analyzed five separate regions — Eastern Norway, Northern Norway, Southern Norway, Trøndelag and Western Norway. As with the national results, Telenor does well regionally for Consistent Quality, winning outright in Eastern and Southern Norway and sharing the victory in three other regions — with ice in Northern Norway and Trøndelag, and with ice and Telia in Western Norway.

Regional Analysis Summary: Norway, Mobile Network Experience Report, December 2023

Region
Consistent Quality
Eastern Norway
T
Northern Norway
i
T
Southern Norway
T
Trøndelag
i
T
Western Norway
i
T
T
Mobile Network Experience Report | December 2023 | © Opensignal Limited
Download Image
Selected region
  • A-I
    • Eastern Norway
  • J-R
    • Northern Norway
  • S-Z
    • Southern Norway
    • Trøndelag
    • Western Norway
Consistent Quality
in Eastern Norway
% of tests
ice
85.2
Telenor
89.4
Telia
83.8
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Consistent Quality
in Northern Norway
% of tests
ice
87.9
Telenor
87.6
Telia
72.9
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Consistent Quality
in Southern Norway
% of tests
ice
80.3
Telenor
90.1
Telia
84.7
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Consistent Quality
in Trøndelag
% of tests
ice
88.0
Telenor
88.8
Telia
86.6
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Consistent Quality
in Western Norway
% of tests
ice
88.2
Telenor
88.5
Telia
87.5
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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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