Mobile Network Experience Report Belgium March 2021

Belgium

Mobile Network Experience Report
March 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Orange’s Download Speed Experience score has shot up since our last report

The average download speeds observed by our users have increased significantly no matter their choice of national operator. The largest improvement was seen by our Orange users who saw their speeds rise by 6.3 Mbps (21.2%), followed by their Proximus counterparts — 2.5 Mbps (6.8%) — with those on Telenet’s network seeing a rise of 2.3 Mbps (5.5%). These increases in speed did not cause the Download Speed Experience award to change hands as Telenet is still the outright winner for this award and it has now been so for three reports in a row.

Orange takes over Telenet’s spot in the tie for Upload Speed Experience

In our last report, Telenet and Proximus were joint winners for Upload Speed Experience as their scores were statistically tied. This time round, Orange has replaced Telenet thanks to a 1.1 Mbps (9.3%) increase in its score and a drop of 0.8 Mbps (7%) in Telenet’s. Proximus was the last outright winner of the Upload Speed Experience award back in our March 2020 report.

Our Belgian users had a Good Voice App Experience across all three operators’ networks

All three of Belgium’s operators’ scores for Voice App Experience have risen by 2-2.5 points since our previous report and this has pushed them into the Good (80-87) category, up from Acceptable (74-80). A Good Voice App Experience means that many users were satisfied, but some experienced minor quality impairments such as clicking sounds or distortion being very occasionally present. The improvements across the board had another effect — the dead heat for the Voice App Experience award in our last report between Orange and Proximus has widened into a three-way statistical tie between all of Belgium’s operators.

Proximus has won our 4G Availability award outright

After statistically tying with Telenet in our previous report, Proximus has succeeded in claiming the 4G Availability award outright thanks to a 1.9 percentage point increase in its score and a 1.9 percentage point drop in the proportion of time that our Telenet users spent connected to 4G services. Despite this decline all three of Belgium’s operators remained above the 90% mark for 4G Availability.

Orange and Proximus tie on Video Experience and Games Experience

This time round, all three of the awards for our experiential metrics — Video Experience, Games Experience and Voice App Experience — are in the hands of joint winners. In our September 2020 report, Proximus was the sole winner of our Video Experience award, while Orange won the Games Experience award outright. In our current data collection period, the two operators are joint winners for both awards. In the case of Video Experience, this change was driven by a 0.5 point increase in Orange’s score, while Proximus’ has remained unchanged since our last report.

Introduction

The Belgium mobile network experience remains highly competitive, with joint winners appearing across four of our award categories — up from the three seen in our last report — and all three operators statistically tying on Voice App Experience. Proximus is the dominant operator as far as our awards table is concerned, but with so many ties much could change in our next report.

Looking at our experiential metrics, our users continued to observe an Excellent (75 or above) Video Experience across all three operators and in contrast to our previous report a Good Voice App Experience (up from Acceptable). On two out of three operators’ networks (Orange and Proximus) our users once again observed a Good Games Experience, while their Telenet counterparts continued to have a Fair one instead.

Back in late January, the long-delayed 5G spectrum auction took a step closer, with the government approving the draft legislation that is required for it to go ahead. However, patience is still required from the operators’ perspective as bidding is not likely to begin until early 2022. In the meantime, they will continue to rely on temporary user rights to spectrum in the 3.6GHz-3.8GHz bands to enable 5G rollouts using new capacity. Once the auctions have taken place, 5G roll outs should accelerate because as part of their new license agreements operators will be obligated to provide 5G coverage to 70% of the Belgian population after one year, rising to 99.5% after two years and 99.8% after six years.

In this report, we’ve analyzed the mobile network experience for Belgium’s three national operators, Orange, Proximus and Telenet, over a 90-day period ending January 29, 2021. Our 5G users contributed to the overall mobile network experience measures covered in this report.

Opensignal Awards Table

Mobile Experience Awards, Belgium
March 2021, Belgium Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
March 2021, Belgium
Download Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
March 2021, Belgium
Video Experience
Games Experience
Voice App Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Orange
77.0
Proximus
77.3
Telenet
76.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Orange
77.0
Proximus
77.3
Telenet
76.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
Orange
79.0
Proximus
77.9
Telenet
71.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
Orange
81.3
Proximus
81.1
Telenet
80.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
Orange
36.3
Proximus
38.8
Telenet
43.2
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
Orange
12.4
Proximus
12.2
Telenet
10.9
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
Orange
92.0
Proximus
93.1
Telenet
90.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Orange
9.8
Proximus
9.9
Telenet
9.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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