Mobile Network Experience Report Belgium September 2020

Belgium

Mobile Network Experience Report
September 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Orange wins the first Games Experience award to be awarded to a Belgian operator

Our first operator-level analysis of the Games Experience in Belgium has revealed that our Orange users have enjoyed the best experience. Orange’s score of 80.6 was 3.8 points ahead of second-placed Proximus. That said, both Orange and Proximus have placed in the Good (75-85) category, in contrast to Telenet whose score of 72.6 puts it in the Fair (65-75) category. Opensignal’s Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world.

Telenet wins the Download Speed Experience Award but Proximus and Telenet users saw download speeds drop by over 9%

Back in March, Telenet and Proximus scored 45.2 Mbps and 40.3 Mbps for Download Speed Experience, respectively. This time round, their scores have dropped to 40.9 Mbps and 36.3 Mbps, respectively — indicating declines of 4.3 Mbps (9.5%) and 4 Mbps (9.9%). In contrast, Orange users’ speeds were more resilient — dropping by just 0.4 Mbps to 30 Mbps. Despite the declines, Telenet was able to hold onto the Download Speed Experience award and its lead over second-placed Proximus actually increased in percentage terms — rising from 12.3% to 12.8%.

Voice App Experience drops from Good to Acceptable across all three operators

Proximus and Orange statistically tied for the Voice App Experience award, in contrast to our last report when Proximus won it outright. This occurred largely because Orange’s score fell by 3.6 points (4.4%) compared to the drop of 4.9 points (5.8%) observed by our Proximus users. In our last report, our Telenet, Orange and Proximus users reported Voice App Experience scores in the 82.4–83.5 range and as a consequence all three placed in the Good category. This time round, the highest score was below 80, causing the three operators to drop down a category to earn Acceptable ratings. This means that some users were satisfied but also may have experienced perceptible call quality impairments such as clicking sounds or distortion for short durations, and/or the volume may not be sufficiently loud. However, our users were generally able to comprehend without repetition.

Proximus wins Video Experience, all operators held up well on video

In contrast to Voice App Experience, when we look at Video Experience none of the three national Belgium operators has dropped down a category, with all three still in the Excellent category — the highest rating we have for this measure of the mobile experience. Proximus’s score dropped by 3.1 points and Telenet’s by 0.6 points. In contrast, Orange’s rose by 1.1 points to 76.5 points.

Proximus’s grip on our awards table is not as firm as it was six months ago

Proximus is the only national operator to have won more than one award outright — Video Experience and 4G Coverage Experience — but its grip on our award table has weakened since our previous report, when it won five out of seven awards. However, while Telenet has drawn with it for Upload Speed Experience and Orange has done the same on Voice App Experience — two awards that Proximus won outright in our last report — Proximus has drawn with Telenet on 4G Availability, which Telenet previously won outright.

Introduction

This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in Belgium. Orange comfortably beat second-placed Proximus by 3.8 points to win the Games Experience Award. Both Orange and Proximus have placed in the Good (75-85) category, while Telenet earned a Fair (65-75) rating. A Good rating indicates that most users deemed the experience acceptable. In addition, the gameplay experience was generally controllable and most users did not experience a delay between their actions and the game. A Fair rating on the other hand, means that users found the experience to be ‘average’ and the majority noticed a delay between their actions and the outcomes in the game.

Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

In contrast to our previous report when our users saw significant improvements in most of our measures of the mobile network experience, this time round they saw declines in the majority of the operators’ scores. For example, the average overall download speeds observed by our Telenet and Proximus users fell by 4.3 Mbps (9.5%) and 4 Mbps (9.9%), respectively. In contrast, our Orange users saw their speeds drop by only 0.4 Mbps (1.4%). Orange was also the only operator to see its Video Experience score increase, but Telenet was the only operator not to see a significant drop in its Upload Speed Experience score

It is worth noting that a lot has happened in recent months and the stage is set for long-term improvements in Belgium’s mobile network experience. For example, Proximus launched its commercial 5G service on April 1st using its existing spectrum and infrastructure and by early June had expanded its 5G network to an additional 26 locations in Flanders. In mid July the Belgian Institute for Postal Services and Telecommunications (BIPT) granted temporary rights to spectrum in the 3.6GHz-3.8GHz band to five operators to allow them to proceed with 5G deployments until a spectrum auction can be organised.

Unfortunately, opposition to 5G deployments has already hampered Proximus’s 5G rollout and it has had to suspend its 5G service in some areas, which implies that any positive impact from the introduction of 5G on the country’s mobile network experience may take longer to make its presence felt compared to some other European countries where the general public is less concerned about 5G deployments.

Opensignal Awards Table

Mobile Experience Awards, Belgium
September 2020, Belgium Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
September 2020, Belgium
Video Experience
Games Experience
Download Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
September 2020, Belgium
Voice App Experience
Upload Speed Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Proximus
77.2
Orange
76.5
Telenet
75.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Proximus
77.2
Orange
76.5
Telenet
75.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
78.3 (± 0.48) 78.1 (± 0.56) 77.5 (± 0.52)
3G Video Experience
63.7 (± 3.37) 62.1 (± 2.97) 58.8 (± 3.53)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
78 (± 0.48)
78 (± 0.56)
78 (± 0.52)
3G Video Experience in 0-100 points
64 (± 3.37)
62 (± 2.97)
59 (± 3.53)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Proximus
76.8
Orange
80.6
Telenet
72.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
81.7 (± 1.26) 85.0 (± 0.13) 77.5 (± 1.57)
3G Games Experience
38.4 (± 0.87) 43.1 (± 5.13) 38.4 (± 1.13)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
82 (± 1.26)
85 (± 0.13)
78 (± 1.57)
3G Games Experience in 0-100 points
38 (± 0.87)
43 (± 5.13)
38 (± 1.13)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Proximus
78.6
Orange
79.3
Telenet
78.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.4 (± 0.47) 80.1 (± 0.52) 79.3 (± 0.55)
3G Voice App Experience
69.0 (± 2.12) 72.0 (± 1.86) 66.1 (± 2.67)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.47)
80 (± 0.52)
79 (± 0.55)
3G Voice App Experience in 0-100 points
69 (± 2.12)
72 (± 1.86)
66 (± 2.67)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Proximus
36.3
Orange
30.0
Telenet
40.9
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
38.5 (± 0.91) 32.4 (± 0.75) 44.4 (± 1.35)
3G Download Speed
7.2 (± 0.59) 8.4 (± 0.67) 6.3 (± 0.70)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Download Speed in Mbps
39 (± 0.91)
32 (± 0.75)
44 (± 1.35)
3G Download Speed in Mbps
7 (± 0.59)
8 (± 0.67)
6 (± 0.70)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Proximus
12.2
Orange
11.3
Telenet
11.7
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
13.0 (± 0.29) 12.4 (± 0.32) 12.7 (± 0.36)
3G Upload Speed
1.8 (± 0.35) 1.8 (± 0.17) 2.3 (± 0.32)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.29)
12 (± 0.32)
13 (± 0.36)
3G Upload Speed in Mbps
2 (± 0.35)
2 (± 0.17)
2 (± 0.32)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Proximus
91.3
Orange
90.9
Telenet
92.4
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Proximus
9.8
Orange
9.7
Telenet
9.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

Subscribe to our newsletter and get our latest reports and analyses delivered right to your inbox every 2 weeks. We will not share your email address with third parties.

Journalists, please retain the Opensignal logo and copyright
(© Opensignal Limited) information when using this image.

This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

Subscribe to our Newsletter

and receive Opensignal reports in your email

About our Newsletter