Mobile Network Experience Report Qatar November 2020

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Mobile Network Experience Report
November 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Vodafone draws level with Ooredoo on 4G Availability and 4G Coverage Experience

In our last report, Ooredoo won both our 4G Availability and 4G Coverage Experience awards outright, but this time round it has been forced to share them with Vodafone. The proportion of time that our Vodafone users spent connected to 4G services rose by 0.9 percentage points while that spent by their Ooredoo counterparts fell by 0.6 percentage points, causing the two operators to become joint winners for 4G Availability. Similarly, a 0.1 point increase in Vodafone’s 4G Coverage Experience was enough to force a statistical tie.

Ooredoo wins the Voice App Experience award

Ooredoo has reclaimed our Voice App Experience award, after losing it to Vodafone in our previous report. While Ooredoo’s score for this measure of the mobile experience increased by 1.7 points, Vodafone’s declined by nearly the same amount — 1.5 points. As a result, Ooredoo won the award by 1.9 points, a slightly larger margin of victory than Vodafone’s in our last report — 1.2 points.

Our Vodafone users have seen their average overall download speeds rise by 3 Mbps

Vodafone has managed to grind down Ooredoo’s — admittedly still substantial — lead in Download Speed Experience. Our users on Vodafone’s network saw their average overall speeds rise by 3 Mbps, while our Ooredoo users observed a drop of 0.7 Mbps. As a result, Ooredoo’s lead has shrunk from the 12.2 Mbps seen in our last report, to a more modest but still impressive 8.5 Mbps.

Vodafone eats into Ooredoo’s lead on Video Experience

In our April report, Ooredoo commanded a 5.8 point (8.1%) lead over Vodafone in terms of Video Experience. This time round, while Ooredoo has won the Video Experience award for the third time in a row, its lead over Vodafone has shrunk to just 1.9 points (2.6%). This is due to Ooredoo’s score falling by 3.7 points, while Vodafone’s rose by 0.2 points. The decline in our Ooredoo users’ Video Experience was enough to cause the operator to fall into the Very Good (65-75) category — down from the Excellent (75 or above) rating it received in our last report and putting it in the same category as its rival.

Ooredoo wins our Games Experience award for the second time in a row

Ooredoo has successfully retained our Games Experience award after winning it in our last report, which was the first time we awarded it to a Qatari operator. This measure of the mobile experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world.

Introduction

Our awards table has seen a lot of change since our last report. Ooredoo took back the Voice App Experience award, which it lost to Vodafone in April 2020 and first won back in November 2019, but Vodafone was able to force statistical ties for both 4G Availability and 4G Coverage Experience. This means that our users on each operator had access to 4G in effectively the same number of locations and for the same amount of time. As Ooredoo has reclaimed the Voice App Experience award, it holds all the awards for our three experiential metrics — the other two being Video Experience and Games Experience. In addition, Ooredoo has now held both our speed awards — Download Speed Experience and Upload Speed Experience — for three reports in a row.

Speaking of Download Speed Experience, our Vodafone users’ average overall download speeds increased by 3 Mbps to 27.8 Mbps, while their Ooredoo counterparts saw theirs fall by 0.7 Mbps. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric. Back in September, Ooredoo’s CEO Sheikh Mohammed bin Abdulla Al Thani said that its 5G mobile network coverage has reached more than 90% of the country’s populated areas.

Opensignal Awards Table

Mobile Experience Awards, Qatar
November 2020, Qatar Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
November 2020, Qatar
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Mobile Experience Awards Draws
November 2020, Qatar
4G Availability
4G Coverage Experience
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Ooredoo
72.7
Vodafone
70.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Our Ooredoo and Vodafone users reported Video Experience scores of 72.7 and 70.8, respectively. This means that Ooredoo has won our Video Experience award for three reports in a row. However, its lead over Vodafone has shrunk to just 1.9 points (2.6%), down from the 5.8 point (8.1%) lead it held over its rival in our last report. This is due to Ooredoo’s score falling by 3.7 points, while Vodafone’s rose by 0.2 points. The decline in our Ooredoo users’ Video Experience was enough to cause the operator to fall into the Very Good category — down from the Excellent rating it received in our last report and putting it in the same category as its rival.

Video Experience
in 0-100 points
Ooredoo
72.7
Vodafone
70.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
74.6 (± 0.79) 72.0 (± 0.99)
3G Video Experience
61.3 (± 4.25) 64.4 (± 3.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
75 (± 0.79)
72 (± 0.99)
3G Video Experience in 0-100 points
61 (± 4.25)
64 (± 3.39)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

A Very Good Video Experience indicates that our users enjoyed generally fast loading times and only occasional stalling. However, the experience might have been somewhat inconsistent across users and/or video providers/resolutions. An Excellent rating means that a very consistent experience was observed across all users, video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.

Games Experience

Ooredoo has now won our Games Experience award for a second time, after winning it in our last report — the first time it was awarded to a Qatari operator. Our Qatari users on both operators’ networks have continued to observe a Poor (40-65) Games Experience.

A Poor Games Experience means that most users found this level of experience unacceptable. The majority of users reported seeing a delay in the gameplay experience and they did not receive immediate feedback on their actions. Many users felt a lack of controllability in the Games Experience.

Games Experience
in 0-100 points
Ooredoo
59.6
Vodafone
44.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
62.9 (± 0.94) 48.6 (± 1.15)
3G Games Experience
41.3 (± 4.23) 35.7 (± 0.69)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
63 (± 0.94)
49 (± 1.15)
3G Games Experience in 0-100 points
41 (± 4.23)
36 (± 0.69)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research, quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Voice App Experience

Voice App Experience is one of our most hotly contested awards, as when we introduced it this time last year Ooredoo was our inaugural winner — but Vodafone proceeded to snatch the award from its hands in our April 2020 report. This time, Ooredoo has reemerged as the victor, winning the award outright with a score of 79.4 points out of 100. This puts Ooredoo 1.9 points ahead of Vodafone’s score of 77.4 points, which compares favorably with Vodafone’s 1.2 point margin of victory in our last report. The change of winner was driven by a 1.7 point increase in Ooredoo’s score and a 1.5 point decline in Vodafone’s. However, both operators have remained in the Acceptable (74-80) category for Voice App Experience.

An Acceptable rating means that some of our users experienced perceptible call quality impairments such as clicking sounds of short duration or distortion, and/or the volume may not have been sufficiently loud. However, listeners were generally able to comprehend without the need for repetition.

Voice App Experience
in 0-100 points
Ooredoo
79.4
Vodafone
77.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.2 (± 0.46) 78.8 (± 0.48)
3G Voice App Experience
74.5 (± 2.23) 70.1 (± 1.74)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.46)
79 (± 0.48)
3G Voice App Experience in 0-100 points
75 (± 2.23)
70 (± 1.74)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger, etc. — using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality.

Download Speed Experience

Ooredoo continues to dominate as far as Download Speed Experience is concerned. Our users on its network observed average download speeds of 36.3 Mbps — 8.5 Mbps (30.7%) faster than the 27.8 Mbps observed by our Vodafone users. However, since our last report, Vodafone’s score for this measure of the mobile experience has risen by 3 Mbps, while Ooredoo’s has dropped by 0.7 Mbps. This has caused Ooredoo’s lead to fall by 3.6 Mbps from the 12.2 Mbps it enjoyed in our previous report.

Download Speed Experience
in Mbps
Ooredoo
36.3
Vodafone
27.8
0 10 20 30 40
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
41.1 (± 1.42) 31.1 (± 1.13)
3G Download Speed
7.9 (± 0.49) 10.6 (± 0.73)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Download Speed in Mbps
41 (± 1.42)
31 (± 1.13)
3G Download Speed in Mbps
8 (± 0.49)
11 (± 0.73)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Interestingly, when we break down our users’ Download Speed Experience by mobile network technology generation, they observed their fastest average 3G speeds on Vodafone’s network. Vodafone’s 3G Download Speed score was 2.7 Mbps faster than that of Ooredoo’s. This is in contrast to our previous report when our Ooredoo users observed 3G-only speeds that were 1.5 Mbps faster than their Vodafone counterparts. Since our last report, Ooredoo’s 3G Download Speed score has fallen by 2.5 Mbps (24%), while Vodafone’s has risen by 1.7 Mbps (19%). Perhaps unsurprisingly, given the high proportion of the time that our Qatari users spend connected to 4G services, the changes in 4G Download Speed echoed those for Download Speed Experience and our Ooredoo users reported the fastest average 4G-only speeds.

Upload Speed Experience

Vodafone’s 3G Upload Speed score has risen by an impressive 0.6 Mbps (35.8%) since our previous report. As Ooredoo’s score was essentially unchanged, there was no statistical difference between the two operators’ scores for this measure of the mobile experience in this data collection period. As might be expected given the overall results, our Ooreedoo users observed the fastest average 4G upload speeds and these were 6.4 Mbps (68.1%) faster than those seen by their counterparts on Vodafone’s network.

Upload Speed Experience
in Mbps
Ooredoo
13.9
Vodafone
8.3
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
15.9 (± 0.40) 9.4 (± 0.37)
3G Upload Speed
2.5 (± 0.20) 2.2 (± 0.24)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Upload Speed in Mbps
16 (± 0.40)
9 (± 0.37)
3G Upload Speed in Mbps
2 (± 0.20)
2 (± 0.24)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

4G Availability

Last time, Ooredoo won our 4G Availability award by a margin of 2.2 percentage points. In this reporting period, its lead has evaporated as its score fell by 0.6 percentage points, while Vodafone’s rose by 0.9 percentage points. As a result, the two operators have become joint winners for this award. The drop in the proportion of time that our Ooredoo users spent connected to 4G services took its score below 90%, but both it and Vodafone’s scores are less than a percentage point away from the mark.

4G Availability
% of time
Ooredoo
89.8
Vodafone
89.1
0 22.5 45 67.5 90
The brackets represent confidence intervals.
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4G Coverage Experience

In our last report, the 4G Coverage Experience award was hotly contested, with just 0.2 points separating first-placed Ooredoo from Vodafone, the runner-up. That margin of victory has not withstood the test of time. Vodafone’s score has risen by 0.1 points and as a result the two operators statistically tied for first place in this reporting period.

4G Coverage Experience
in 0-10 points
Ooredoo
9.8
Vodafone
9.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric is a measure of how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e., all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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