Mobile Network Experience Report Netherlands September 2020

Netherlands

Mobile Network Experience Report
September 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Our first operator-level look at the Netherland’s Games Experience reveals a four-way statistical tie between KPN, Tele2, T-Mobile and Vodafone

Our users in the Netherlands observed a four-way statistical tie between KPN, Tele2, T-Mobile and Vodafone for Games Experience, with scores in the 83.9–85.0 range. However, Vodafone was the only operator to place in the Excellent (85 or above) category for Games Experience, with the remainder narrowly missing on the same accolade and ending up in the Good (75-85) category for this measure of the mobile experience.

Tele2 overtakes Vodafone on Upload Speed Experience and draws level with it on Download Speed Experience

In our last report, our Tele2 users observed the lowest average download speeds — some 10.4 Mbps slower than those seen by their Vodafone counterparts. However, this time around, KPN, Vodafone and Tele2 are statistically tied for second place. This is largely due to an impressive 9.6 Mbps (22.8%) increase in Tele2’s Download Speed Experience score. Tele2 also made impressive gains in Upload Speed Experience, moving up from last place in our previous report with a score of 10.9 Mbps to third place with 13.6 Mbps — a gain of 2.7 Mbps (25.2%). As a consequence of this and a drop of 1 Mbps in the average upload speeds seen by our Vodafone users, Vodafone has been pushed back to last place for this measure of the mobile experience. The other operator to have seen impressive gains on speed since our last report was KPN — our users on its network have seen their average download speeds rise by 4 Mbps (7.9%) since our last report.

T-Mobile remains the operator to beat

Since our first Mobile Network Experience report on the Netherlands in September 2017, T-Mobile has been the only operator to claim more than one of our awards outright and this report has proven to be no exception in this regard. The operator kept hold of the Video Experience, Download Speed Experience and Upload Speed Experience awards, while also tying on Games Experience, Voice App Experience and 4G Availability. The only other operator to win an award outright was KPN, which won the 4G Coverage Experience award for the second time in a row.

T-Mobile and Vodafone draw level with Tele2 on 4G Availability

Back in March, Tele2 won Opensignal’s 4G Availability outright. This time round, things are distinctly less clear-cut, with T-Mobile and Vodafone statistically tying with it for first place. In addition, our Tele2 and KPN 4G users spent slightly less time connected to 4G and as a consequence the number of operators on which our users observed 4G Availability scores of 95% or higher has dropped from four to three since our last report.

Introduction

This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in the Netherlands. Our users observed a four-way tie between KPN, Tele2, T-Mobile and Vodafone, but unlike their counterparts on other networks, our Vodafone users observed an Excellent (85 or above) Games Experience, which means that the vast majority deemed their network experience when playing multiplayer games over a cellular connection to be acceptable. There was not a noticeable delay in almost all cases.

All of the other operators placed in the Good (75-85) category. This means that most of our users on their networks deemed their experience to be acceptable. Their gameplay experience was generally controllable and they received immediate feedback between their actions and the outcomes in the game. Most users did not experience a delay between their actions and the game.

Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

In another first, this is also the first report since Vodafone retired its 3G network and the start of our data collection period took place after the February 4th switch-off date. However, our Vodafone users have not observed any significant improvements in our measures of the mobile experience that could have benefited from additional spectrum for 4G.

In this report, we've analyzed our data gathered in the 90 days from the start of May 2020 to see how the Netherlands’ four national operators — KPN, T-Mobile, Tele2 and Vodafone — stack up. We continue to treat T-Mobile and Tele2 as separate operators as they still exist as different brands, despite the completion of the merger in early January 2019.

Vodafone launched its 5G network on the 28th of April, while KPN and T-Mobile launched theirs three months later on the 28th of July. Our next Mobile Network Experience report for the Netherlands will therefore be the first opportunity to observe the impact of 5G on the overall experience of our KPN and T-Mobile users. However, given that it is still early days for the country’s 5G networks and that the 3.5 GHz band will not be auctioned until early 2022, we expect the initial impact to be modest.

Opensignal Awards Table

Mobile Experience Awards, Netherlands
September 2020, Netherlands Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
September 2020, Netherlands
Video Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
September 2020, Netherlands
Games Experience
Voice App Experience
4G Availability
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Tele2
77.7
Vodafone
77.6
KPN
77.6
T-Mobile
79.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
Tele2
77.7
Vodafone
77.6
KPN
77.6
T-Mobile
79.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience

Games Experience
in 0-100 points
Tele2
83.9
Vodafone
85.0
KPN
84.2
T-Mobile
84.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience

Voice App Experience
in 0-100 points
Tele2
80.1
Vodafone
80.2
KPN
80.1
T-Mobile
80.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Download Speed Experience

Download Speed Experience
in Mbps
Tele2
51.6
Vodafone
52.1
KPN
53.8
T-Mobile
61.2
0 16.25 32.5 48.75 65
The brackets represent confidence intervals.
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Upload Speed Experience

Upload Speed Experience
in Mbps
Tele2
13.6
Vodafone
12.4
KPN
14.3
T-Mobile
17.1
0 5 10 15 20
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
Tele2
96.3
Vodafone
95.9
KPN
94.9
T-Mobile
96.3
0 25 50 75 100
The brackets represent confidence intervals.
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4G Coverage Experience

4G Coverage Experience
in 0-10 points
Tele2
9.0
Vodafone
9.7
KPN
9.8
T-Mobile
9.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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