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Tele2 has regained the award for 4G Availability, this time winning it solo, having tied with both Vodafone and KPN in our last report — thanks to a 2.4 percentage point increase in its score since our last report. However, the race remains tight and 4G users on all four of the Netherlands’ national operators spent more than 95% of their time on a 4G connection.
Vodafone, the previous holder of the award for Video Experience has been leap-frogged by T-Mobile with the latter’s users seeing an improvement of 5.7 points since our last report. In addition, users across all four Dutch operators enjoyed an Excellent Video Experience, which means that they observed a very consistent experience across all video streaming providers and resolutions, together with fast loading times and almost non-existent stalling.
T-Mobile succeeded in retaining the awards for Download Experience, Upload Experience and Latency Experience and has now added the Video Experience Award to its haul — which was awarded to Vodafone in our last report. The Download Speed Experience observed by T-Mobile’s users has risen by an impressive 9.3 Mbps (17.6%) since our last report and its lead over runner-up Vodafone has increased slightly in percentage terms.
Our first look at Voice App Experience in the Netherlands shows a three-way tie between Vodafone, KPN and T-Mobile, with Tele2 hot on their heels. Users on all four operators had a Good experience, which means that many users were satisfied although some may have experienced minor quality impairments, with occasional clicking sounds or distortion. Opensignal’s new, first-of-its-kind Voice App Experience metric measures the experience of Opensignal users on apps like WhatsApp, Skype, and Facebook.
Since our last report, users on the Netherlands’ operators have seen increases ranging from 2.6 to 2.8 Mbps in their Upload Speed Experience. While those on Tele2 observed the lower end of this range, they saw the largest increase in percentage terms, as the speeds they saw are still trailing those seen by users on other networks. T-Mobile retained the Upload Speed Experience award — it has held it since we first awarded it to a Dutch operator in September 2018.
In our last report the Netherland’s operators were hovering close to the 95% mark for 4G Availability — they now all score above this, with Tele2 claiming the top spot with its 4G users being on a 4G connection 96.9% of the time — an impressive score by any standards. 4G’s importance was recently underlined by Vodafone taking its 3G network off the air.
Dutch operators have also made great strides in Video Experience as all four now fall into the Excellent category which is the highest we award. They have also made good progress on Download Speed Experience where speeds increased between 5.3 and 9.3 Mbps with the top end of this range observed by T-Mobile’s users. Similarly, on Upload Speed Experience users saw speeds rise by 2.6 to 2.8 Mbps, with Vodafone and T-Mobile users seeing the biggest increases.
However, such strong progress is absent in Latency Experience, with users observing slight increases when using Tele2, Vodafone and T-Mobile. In contrast, the responsiveness seen when using KPN improved slightly by 0.3ms to 38.0ms.
Given that that the Dutch government’s auction of spectrum in the 700, 1400, and 2100 MHz bands is not planned until June 30, we’re not expecting a huge 5G-driven jump in the typical Dutch mobile experience in our next report, especially as the Dutch government has delayed the auction of spectrum in the 3.5 GHz band until early 2022 and in light of the resistance operators are facing from local communities when trying to build new sites for 5G .
In this report, we've analyzed our data gathered in the 90 days from the start of November 2019 to see how the Netherlands’ four national operators — KPN, T-Mobile, Tele2 and Vodafone — stack up. We continue to treat T-Mobile and Tele2 as separate operators as they still exist as different brands, despite the completion of the merger in early January 2019.
| Mobile Experience Awards Netherlands | ||||
|---|---|---|---|---|
March 2020,
Netherlands Report
|
T
Tele2
|
V
Vodafone
|
K
KPN
|
T
T-Mobile
|
Video Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
Latency Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
March 2020,
Netherlands
|
|---|---|
|
Video Experience
|
T
T-Mobile
|
|
Download Speed Experience
|
T
T-Mobile
|
|
Upload Speed Experience
|
T
T-Mobile
|
|
Latency Experience
|
T
T-Mobile
|
|
4G Availability
|
T
Tele2
|
|
4G Coverage Experience
|
K
KPN
|
|
Mobile Experience Awards Draws
|
March 2020, Netherlands
|
|---|---|
|
Voice App Experience
|
V
Vodafone
K
KPN
T
T-Mobile
|
|
Video Experience
Additional Metrics |
T
Tele2
|
V
Vodafone
|
K
KPN
|
T
T-Mobile
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 76.5 (± 0.58) | 80.3 (± 0.27) | 81.1 (± 0.21) | 81.9 (± 0.25) |
|
3G Video Experience
| 57.0 (± 5.44) | 62.0 (± 3.40) | 53.7 (± 2.51) | 57.0 (± 4.04) |
| 4G Video Experience | in 0-100 points |
|
T
Tele2
|
76 (± 0.58) |
|
V
Vodafone
|
80 (± 0.27) |
|
K
KPN
|
81 (± 0.21) |
|
T
T-Mobile
|
82 (± 0.25) |
| 3G Video Experience | in 0-100 points |
|
T
Tele2
|
57 (± 5.44) |
|
V
Vodafone
|
62 (± 3.40) |
|
K
KPN
|
54 (± 2.51) |
|
T
T-Mobile
|
57 (± 4.04) |
|
Voice App Experience
Additional Metrics |
T
Tele2
|
V
Vodafone
|
K
KPN
|
T
T-Mobile
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 83.0 (± 0.32) | 83.6 (± 0.22) | 83.5 (± 0.21) | 83.7 (± 0.23) |
|
3G Voice App Experience
| 75.5 (± 2.50) | 79.7 (± 1.34) | 77.7 (± 0.98) | 71.9 (± 1.77) |
| 4G Voice App Experience | in 0-100 points |
|
T
Tele2
|
83 (± 0.32) |
|
V
Vodafone
|
84 (± 0.22) |
|
K
KPN
|
83 (± 0.21) |
|
T
T-Mobile
|
84 (± 0.23) |
| 3G Voice App Experience | in 0-100 points |
|
T
Tele2
|
75 (± 2.50) |
|
V
Vodafone
|
80 (± 1.34) |
|
K
KPN
|
78 (± 0.98) |
|
T
T-Mobile
|
72 (± 1.77) |
|
Download Speed Experience
Additional Metrics |
T
Tele2
|
V
Vodafone
|
K
KPN
|
T
T-Mobile
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 43.7 (± 0.85) | 54.0 (± 0.74) | 52.8 (± 0.63) | 65.3 (± 0.85) |
|
3G Download Speed
| 3.3 (± 0.34) | 6.3 (± 0.34) | 4.6 (± 0.16) | 5.7 (± 0.32) |
| 4G Download Speed | in Mbps |
|
T
Tele2
|
44 (± 0.85) |
|
V
Vodafone
|
54 (± 0.74) |
|
K
KPN
|
53 (± 0.63) |
|
T
T-Mobile
|
65 (± 0.85) |
| 3G Download Speed | in Mbps |
|
T
Tele2
|
3 (± 0.34) |
|
V
Vodafone
|
6 (± 0.34) |
|
K
KPN
|
5 (± 0.16) |
|
T
T-Mobile
|
6 (± 0.32) |
|
Upload Speed Experience
Additional Metrics |
T
Tele2
|
V
Vodafone
|
K
KPN
|
T
T-Mobile
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 11.3 (± 0.26) | 13.8 (± 0.20) | 15.1 (± 0.21) | 17.6 (± 0.25) |
|
3G Upload Speed
| 2.0 (± 0.30) | 2.1 (± 0.16) | 1.0 (± 0.05) | 1.8 (± 0.16) |
| 4G Upload Speed | in Mbps |
|
T
Tele2
|
11 (± 0.26) |
|
V
Vodafone
|
14 (± 0.20) |
|
K
KPN
|
15 (± 0.21) |
|
T
T-Mobile
|
18 (± 0.25) |
| 3G Upload Speed | in Mbps |
|
T
Tele2
|
2 (± 0.30) |
|
V
Vodafone
|
2 (± 0.16) |
|
K
KPN
|
1 (± 0.05) |
|
T
T-Mobile
|
2 (± 0.16) |
|
Latency Experience
Additional Metrics |
T
Tele2
|
V
Vodafone
|
K
KPN
|
T
T-Mobile
|
|---|---|---|---|---|
| in ms | ||||
|
4G Latency
| 44.1 (± 0.26) | 36.7 (± 0.12) | 36.6 (± 0.11) | 31.4 (± 0.16) |
|
3G Latency
| 50.1 (± 3.08) | 50.3 (± 1.02) | 59.7 (± 0.95) | 56.4 (± 2.83) |
| 4G Latency | in ms |
|
T
Tele2
|
44 (± 0.26) |
|
V
Vodafone
|
37 (± 0.12) |
|
K
KPN
|
37 (± 0.11) |
|
T
T-Mobile
|
31 (± 0.16) |
| 3G Latency | in ms |
|
T
Tele2
|
50 (± 3.08) |
|
V
Vodafone
|
50 (± 1.02) |
|
K
KPN
|
60 (± 0.95) |
|
T
T-Mobile
|
56 (± 2.83) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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