Mobile Network Experience Report Netherlands March 2020

Netherlands

Mobile Network Experience Report
March 2020

Opensignal Active Userbase in Netherlands
Total Devices
135,394
Total Measurements
252,199,204
Data Collection Period
Nov 01 Jan 29, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Tele2 secures the top spot for 4G Availability

Tele2 has regained the award for 4G Availability, this time winning it solo, having tied with both Vodafone and KPN in our last report — thanks to a 2.4 percentage point increase in its score since our last report. However, the race remains tight and 4G users on all four of the Netherlands’ national operators spent more than 95% of their time on a 4G connection.

T-Mobile snatches the Video Experience award from Vodafone

Vodafone, the previous holder of the award for Video Experience has been leap-frogged by T-Mobile with the latter’s users seeing an improvement of 5.7 points since our last report. In addition, users across all four Dutch operators enjoyed an Excellent Video Experience, which means that they observed a very consistent experience across all video streaming providers and resolutions, together with fast loading times and almost non-existent stalling.

T-Mobile users see an impressive jump in download speeds of 9.3 Mbps

T-Mobile succeeded in retaining the awards for Download Experience, Upload Experience and Latency Experience and has now added the Video Experience Award to its haul — which was awarded to Vodafone in our last report. The Download Speed Experience observed by T-Mobile’s users has risen by an impressive 9.3 Mbps (17.6%) since our last report and its lead over runner-up Vodafone has increased slightly in percentage terms.

Three operators tie on Voice App Experience

Our first look at Voice App Experience in the Netherlands shows a three-way tie between Vodafone, KPN and T-Mobile, with Tele2 hot on their heels. Users on all four operators had a Good experience, which means that many users were satisfied although some may have experienced minor quality impairments, with occasional clicking sounds or distortion. Opensignal’s new, first-of-its-kind Voice App Experience metric measures the experience of Opensignal users on apps like WhatsApp, Skype, and Facebook.

All operators make progress on Upload Speed Experience

Since our last report, users on the Netherlands’ operators have seen increases ranging from 2.6 to 2.8 Mbps in their Upload Speed Experience. While those on Tele2 observed the lower end of this range, they saw the largest increase in percentage terms, as the speeds they saw are still trailing those seen by users on other networks. T-Mobile retained the Upload Speed Experience award — it has held it since we first awarded it to a Dutch operator in September 2018.

Introduction

In our last report the Netherland’s operators were hovering close to the 95% mark for 4G Availability — they now all score above this, with Tele2 claiming the top spot with its 4G users being on a 4G connection 96.9% of the time — an impressive score by any standards. 4G’s importance was recently underlined by Vodafone taking its 3G network off the air.

Dutch operators have also made great strides in Video Experience as all four now fall into the Excellent category which is the highest we award. They have also made good progress on Download Speed Experience where speeds increased between 5.3 and 9.3 Mbps with the top end of this range observed by T-Mobile’s users. Similarly, on Upload Speed Experience users saw speeds rise by 2.6 to 2.8 Mbps, with Vodafone and T-Mobile users seeing the biggest increases.

However, such strong progress is absent in Latency Experience, with users observing slight increases when using Tele2, Vodafone and T-Mobile. In contrast, the responsiveness seen when using KPN improved slightly by 0.3ms to 38.0ms.

Given that that the Dutch government’s auction of spectrum in the 700, 1400, and 2100 MHz bands is not planned until June 30, we’re not expecting a huge 5G-driven jump in the typical Dutch mobile experience in our next report, especially as the Dutch government has delayed the auction of spectrum in the 3.5 GHz band until early 2022 and in light of the resistance operators are facing from local communities when trying to build new sites for 5G .

In this report, we've analyzed our data gathered in the 90 days from the start of November 2019 to see how the Netherlands’ four national operators — KPN, T-Mobile, Tele2 and Vodafone — stack up. We continue to treat T-Mobile and Tele2 as separate operators as they still exist as different brands, despite the completion of the merger in early January 2019.

Opensignal Awards Table

Mobile Experience Awards, Netherlands
March 2020, Netherlands Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
March 2020, Netherlands
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
March 2020, Netherlands
Voice App Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Tele2
75.7
Vodafone
79.7
KPN
79.4
T-Mobile
80.7
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Tele2
75.7
Vodafone
79.7
KPN
79.4
T-Mobile
80.7
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
76.5 (± 0.58) 80.3 (± 0.27) 81.1 (± 0.21) 81.9 (± 0.25)
3G Video Experience
57.0 (± 5.44) 62.0 (± 3.40) 53.7 (± 2.51) 57.0 (± 4.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
76 (± 0.58)
80 (± 0.27)
81 (± 0.21)
82 (± 0.25)
3G Video Experience in 0-100 points
57 (± 5.44)
62 (± 3.40)
54 (± 2.51)
57 (± 4.04)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Tele2
82.7
Vodafone
83.5
KPN
83.1
T-Mobile
83.0
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
83.0 (± 0.32) 83.6 (± 0.22) 83.5 (± 0.21) 83.7 (± 0.23)
3G Voice App Experience
75.5 (± 2.50) 79.7 (± 1.34) 77.7 (± 0.98) 71.9 (± 1.77)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
83 (± 0.32)
84 (± 0.22)
83 (± 0.21)
84 (± 0.23)
3G Voice App Experience in 0-100 points
75 (± 2.50)
80 (± 1.34)
78 (± 0.98)
72 (± 1.77)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Tele2
42.1
Vodafone
52.5
KPN
49.8
T-Mobile
62.2
0 16.25 32.5 48.75 65
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
43.7 (± 0.85) 54.0 (± 0.74) 52.8 (± 0.63) 65.3 (± 0.85)
3G Download Speed
3.3 (± 0.34) 6.3 (± 0.34) 4.6 (± 0.16) 5.7 (± 0.32)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Download Speed in Mbps
44 (± 0.85)
54 (± 0.74)
53 (± 0.63)
65 (± 0.85)
3G Download Speed in Mbps
3 (± 0.34)
6 (± 0.34)
5 (± 0.16)
6 (± 0.32)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Tele2
10.9
Vodafone
13.4
KPN
14.2
T-Mobile
16.8
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
11.3 (± 0.26) 13.8 (± 0.20) 15.1 (± 0.21) 17.6 (± 0.25)
3G Upload Speed
2.0 (± 0.30) 2.1 (± 0.16) 1.0 (± 0.05) 1.8 (± 0.16)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Upload Speed in Mbps
11 (± 0.26)
14 (± 0.20)
15 (± 0.21)
18 (± 0.25)
3G Upload Speed in Mbps
2 (± 0.30)
2 (± 0.16)
1 (± 0.05)
2 (± 0.16)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Tele2
44.3
Vodafone
37.2
KPN
38.0
T-Mobile
32.7
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
44.1 (± 0.26) 36.7 (± 0.12) 36.6 (± 0.11) 31.4 (± 0.16)
3G Latency
50.1 (± 3.08) 50.3 (± 1.02) 59.7 (± 0.95) 56.4 (± 2.83)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Latency in ms
44 (± 0.26)
37 (± 0.12)
37 (± 0.11)
31 (± 0.16)
3G Latency in ms
50 (± 3.08)
50 (± 1.02)
60 (± 0.95)
56 (± 2.83)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Tele2
96.9
Vodafone
95.6
KPN
95.7
T-Mobile
95.3
0 25 50 75 100
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Tele2
8.9
Vodafone
9.7
KPN
9.8
T-Mobile
9.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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