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Cellcard is the winner of our first-ever Games Experience award in Cambodia and is the only operator on which our users did not observe a Very Poor 4G Games Experience. The operator scored 39.6 points out of a possible 100 and beat second-placed Metfone by 1.1 points. However, our Cellcard users, along with their counterparts on Cambodia’s other nationwide mobile networks observed a Very Poor (under 40) Games Experience. This means that nearly all users found this level of experience unacceptable and experienced noticeable delays when playing games over a cellular connection. However, when we consider the experience of users on 4G connections only, the story is different, with Cellcard being the only national operator on which our users observed a higher category of Games Experience. This means that significantly fewer users found their experience unacceptable than those who observed a Very Poor 4G Games Experience.
While two out of three of Cambodia’s operators saw their 4G Availability scores increase, none of them has breached the 90% mark for the proportion of time our 4G users spent connected to a 4G signal, as our Smart Axiata users did not observe the same rate of improvement as they did in our previous report (5.8 percentage points) and its score was just 1.5 points shy of the mark. Instead, it was second-placed Metfone’s turn to shine as the operator’s score improved by 3.1 percentage points, more than double the increase of 1.4 percentage points seen by their Smart Axiata counterparts. As a consequence, while Smart Axiata still holds the 4G Availability award, its lead has been cut from 4.5 percentage points to 2.8 percentage points.
Our Metfone users observed an impressive 6.8 point (10.4%) improvement in their Voice App Experience, which has allowed the operator to seize the award despite having placed last in our previous report and overturn Cellcard’s four-point lead. This change has also raised Metfone out of the Very Poor category, in line with its peers.
Cellcard, Metfone and Smart Axiata all placed in the same categories for Video Experience (Fair), Games Experience (Very Poor) and Voice App Experience (Poor). However, when we specifically consider our users’ experience when on either 4G or 3G connections as opposed to looking at the overall user experience, a different picture emerges. Cellcard was the only operator on which our users observed a Fair 3G Video Experience — its rivals placed in the Poor category. Similarly, Cellcard alone placed in the Poor category for 4G Games Experience, with the others remaining in the Very Poor category. This indicates the potential benefits awaiting Cellcard’s users if it can bring its 4G Availability score in line with that of its rivals. Turning to the experience when using over-the-top voice applications, Metfone joined Cellcard in the Acceptable category, for 4G Voice App Experience while Smart Axiata stayed in the Poor category. Smart Axiata was also the only operator to place in the Unintelligible category for 3G Voice App Experience.
From our awards table’s perspective, Metfone has plenty to celebrate. In our last report, the operator won one award and tied with Smart Axiata for another. This time, it has won four awards outright — Video Experience, Voice App Experience, Upload Speed Experience and 4G Coverage Experience. Meanwhile Smart Axiata has traded one win and three draws for two outright wins — Download Speed Experience and 4G Availability. Cellcard on the other hand has made its presence felt less strongly, winning Games Experience, but no longer winning Voice App Experience and Upload Speed Experience.
In this report we examined the mobile network experience of the four nationwide mobile network operators in Cambodia: Cellcard, Metfone and Smart Axiata, over a period of 90 days beginning April 1, 2020, to see how they fared.
This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in Cambodia. Cellcard is the clear winner, with a score of 39.6 points and a lead of 1.1 points over second-placed Metfone. In addition, Cellcard was the only operator on which our users observed a Poor 4G Games Experience; its rivals all placed in the Very Poor category. Cellcard’s score for this measure of the mobile experience — 47.2 points — was an impressive 7.4 points (18.4%) higher than that of Metfone, the next highest scoring operator.
This is somewhat fitting given Cellcard’s launch of what it describes as “Cambodia’s first virtual gaming platform” back in April, though mobile gaming is also important to Smart Axiata, given the Smart PUBG Mobile Tournament that it held earlier this year.
Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (roundtrip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as PUBG, Pro Evolution Soccer and Arena of Valor) played around the world.
In this report, aside from the impressive improvements our Metfone users have observed in terms of 4G Availability and Voice App Experience, progress has been somewhat modest for the other operators and some scores have fallen since our last report. This is perhaps unfortunate given that Cambodia placed toward the bottom of our rankings in our The State of Mobile Network Experience 2020: One Year Into the 5G Era report for Video Experience, Voice App Experience and Download Speed Experience and it is worth noting that the average download speeds observed by our users across all three nationwide operators remain in single figures and are only a little faster than their average upload speeds. However, Cambodia did much better in terms of 4G Availability, placing 53rd out of the 100 countries we reported on.
| Mobile Experience Awards Cambodia | |||
|---|---|---|---|
August 2020,
Cambodia Report
|
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
August 2020,
Cambodia
|
|---|---|
|
Video Experience
|
M
Metfone
|
|
Games Experience
|
C
Cellcard
|
|
Voice App Experience
|
M
Metfone
|
|
Download Speed Experience
|
S
Smart Axiata
|
|
Upload Speed Experience
|
M
Metfone
|
|
4G Availability
|
S
Smart Axiata
|
|
4G Coverage Experience
|
M
Metfone
|
|
Video Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 51.9 (± 0.77) | 52.4 (± 0.56) | 54.8 (± 0.58) |
|
3G Video Experience
| 43.1 (± 1.81) | 32.9 (± 1.83) | 34.6 (± 1.48) |
| 4G Video Experience | in 0-100 points |
|
C
Cellcard
|
52 (± 0.77) |
|
S
Smart Axiata
|
52 (± 0.56) |
|
M
Metfone
|
55 (± 0.58) |
| 3G Video Experience | in 0-100 points |
|
C
Cellcard
|
43 (± 1.81) |
|
S
Smart Axiata
|
33 (± 1.83) |
|
M
Metfone
|
35 (± 1.48) |
|
Games Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 47.2 (± 0.98) | 38.8 (± 0.12) | 39.9 (± 0.12) |
|
3G Games Experience
| 36.6 (± 0.39) | 29.1 (± 0.48) | 33.5 (± 0.37) |
| 4G Games Experience | in 0-100 points |
|
C
Cellcard
|
47 (± 0.98) |
|
S
Smart Axiata
|
39 (± 0.12) |
|
M
Metfone
|
40 (± 0.12) |
| 3G Games Experience | in 0-100 points |
|
C
Cellcard
|
37 (± 0.39) |
|
S
Smart Axiata
|
29 (± 0.48) |
|
M
Metfone
|
33 (± 0.37) |
|
Voice App Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 74.2 (± 0.34) | 71.3 (± 0.29) | 74.1 (± 0.32) |
|
3G Voice App Experience
| 61.9 (± 1.03) | 55.7 (± 1.07) | 62.7 (± 0.84) |
| 4G Voice App Experience | in 0-100 points |
|
C
Cellcard
|
74 (± 0.34) |
|
S
Smart Axiata
|
71 (± 0.29) |
|
M
Metfone
|
74 (± 0.32) |
| 3G Voice App Experience | in 0-100 points |
|
C
Cellcard
|
62 (± 1.03) |
|
S
Smart Axiata
|
56 (± 1.07) |
|
M
Metfone
|
63 (± 0.84) |
|
Download Speed Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 8.5 (± 0.21) | 9.9 (± 0.15) | 8.9 (± 0.15) |
|
3G Download Speed
| 3.8 (± 0.15) | 2.9 (± 0.10) | 3.1 (± 0.09) |
| 4G Download Speed | in Mbps |
|
C
Cellcard
|
9 (± 0.21) |
|
S
Smart Axiata
|
10 (± 0.15) |
|
M
Metfone
|
9 (± 0.15) |
| 3G Download Speed | in Mbps |
|
C
Cellcard
|
4 (± 0.15) |
|
S
Smart Axiata
|
3 (± 0.10) |
|
M
Metfone
|
3 (± 0.09) |
|
Upload Speed Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 7.2 (± 0.15) | 5.7 (± 0.09) | 7.4 (± 0.10) |
|
3G Upload Speed
| 1.1 (± 0.05) | 1.0 (± 0.05) | 1.0 (± 0.04) |
| 4G Upload Speed | in Mbps |
|
C
Cellcard
|
7 (± 0.15) |
|
S
Smart Axiata
|
6 (± 0.09) |
|
M
Metfone
|
7 (± 0.10) |
| 3G Upload Speed | in Mbps |
|
C
Cellcard
|
1 (± 0.05) |
|
S
Smart Axiata
|
1 (± 0.05) |
|
M
Metfone
|
1 (± 0.04) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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