Mobile Network Experience Report Cambodia August 2020

Cambodia

Mobile Network Experience Report
August 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Cellcard comes first for mobile gaming.

Cellcard is the winner of our first-ever Games Experience award in Cambodia and is the only operator on which our users did not observe a Very Poor 4G Games Experience. The operator scored 39.6 points out of a possible 100 and beat second-placed Metfone by 1.1 points. However, our Cellcard users, along with their counterparts on Cambodia’s other nationwide mobile networks observed a Very Poor (under 40) Games Experience. This means that nearly all users found this level of experience unacceptable and experienced noticeable delays when playing games over a cellular connection. However, when we consider the experience of users on 4G connections only, the story is different, with Cellcard being the only national operator on which our users observed a higher category of Games Experience. This means that significantly fewer users found their experience unacceptable than those who observed a Very Poor 4G Games Experience.

Smart Axiata keeps its hold on 4G Availability but Metfone is eating into its lead

While two out of three of Cambodia’s operators saw their 4G Availability scores increase, none of them has breached the 90% mark for the proportion of time our 4G users spent connected to a 4G signal, as our Smart Axiata users did not observe the same rate of improvement as they did in our previous report (5.8 percentage points) and its score was just 1.5 points shy of the mark. Instead, it was second-placed Metfone’s turn to shine as the operator’s score improved by 3.1 percentage points, more than double the increase of 1.4 percentage points seen by their Smart Axiata counterparts. As a consequence, while Smart Axiata still holds the 4G Availability award, its lead has been cut from 4.5 percentage points to 2.8 percentage points.

Metfone jumps from last to first place for Voice App Experience

Our Metfone users observed an impressive 6.8 point (10.4%) improvement in their Voice App Experience, which has allowed the operator to seize the award despite having placed last in our previous report and overturn Cellcard’s four-point lead. This change has also raised Metfone out of the Very Poor category, in line with its peers.

Cambodia’s operators struggle to differentiate when it comes to our experiential metrics, but looking at the experience by network technology generation tells a different story.

Cellcard, Metfone and Smart Axiata all placed in the same categories for Video Experience (Fair), Games Experience (Very Poor) and Voice App Experience (Poor). However, when we specifically consider our users’ experience when on either 4G or 3G connections as opposed to looking at the overall user experience, a different picture emerges. Cellcard was the only operator on which our users observed a Fair 3G Video Experience — its rivals placed in the Poor category. Similarly, Cellcard alone placed in the Poor category for 4G Games Experience, with the others remaining in the Very Poor category. This indicates the potential benefits awaiting Cellcard’s users if it can bring its 4G Availability score in line with that of its rivals. Turning to the experience when using over-the-top voice applications, Metfone joined Cellcard in the Acceptable category, for 4G Voice App Experience while Smart Axiata stayed in the Poor category. Smart Axiata was also the only operator to place in the Unintelligible category for 3G Voice App Experience.

Metfone wins the lion’s share of awards

From our awards table’s perspective, Metfone has plenty to celebrate. In our last report, the operator won one award and tied with Smart Axiata for another. This time, it has won four awards outright — Video Experience, Voice App Experience, Upload Speed Experience and 4G Coverage Experience. Meanwhile Smart Axiata has traded one win and three draws for two outright wins — Download Speed Experience and 4G Availability. Cellcard on the other hand has made its presence felt less strongly, winning Games Experience, but no longer winning Voice App Experience and Upload Speed Experience.

Introduction

In this report we examined the mobile network experience of the four nationwide mobile network operators in Cambodia: Cellcard, Metfone and Smart Axiata, over a period of 90 days beginning April 1, 2020, to see how they fared.

This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in Cambodia. Cellcard is the clear winner, with a score of 39.6 points and a lead of 1.1 points over second-placed Metfone. In addition, Cellcard was the only operator on which our users observed a Poor 4G Games Experience; its rivals all placed in the Very Poor category. Cellcard’s score for this measure of the mobile experience — 47.2 points — was an impressive 7.4 points (18.4%) higher than that of Metfone, the next highest scoring operator.

This is somewhat fitting given Cellcard’s launch of what it describes as “Cambodia’s first virtual gaming platform” back in April, though mobile gaming is also important to Smart Axiata, given the Smart PUBG Mobile Tournament that it held earlier this year.

Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (roundtrip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as PUBG, Pro Evolution Soccer and Arena of Valor) played around the world.

In this report, aside from the impressive improvements our Metfone users have observed in terms of 4G Availability and Voice App Experience, progress has been somewhat modest for the other operators and some scores have fallen since our last report. This is perhaps unfortunate given that Cambodia placed toward the bottom of our rankings in our The State of Mobile Network Experience 2020: One Year Into the 5G Era report for Video Experience, Voice App Experience and Download Speed Experience and it is worth noting that the average download speeds observed by our users across all four nationwide operators remain in single figures and are only a little faster than their average upload speeds. However, Cambodia did much better in terms of 4G Availability, placing 53rd out of the 100 countries we reported on.

Opensignal Awards Table

Mobile Experience Awards, Cambodia
August 2020, Cambodia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
August 2020, Cambodia
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Cellcard
49.0
Smart Axiata
49.5
Metfone
50.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Cellcard
49.0
Smart Axiata
49.5
Metfone
50.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
51.9 (± 0.77) 52.4 (± 0.56) 54.8 (± 0.58)
3G Video Experience
43.1 (± 1.81) 32.9 (± 1.83) 34.6 (± 1.48)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
52 (± 0.77)
52 (± 0.56)
55 (± 0.58)
3G Video Experience in 0-100 points
43 (± 1.81)
33 (± 1.83)
35 (± 1.48)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Cellcard
39.6
Smart Axiata
37.4
Metfone
38.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
47.2 (± 0.98) 38.8 (± 0.12) 39.9 (± 0.12)
3G Games Experience
36.6 (± 0.39) 29.1 (± 0.48) 33.5 (± 0.37)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
47 (± 0.98)
39 (± 0.12)
40 (± 0.12)
3G Games Experience in 0-100 points
37 (± 0.39)
29 (± 0.48)
33 (± 0.37)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Cellcard
70.3
Smart Axiata
69.0
Metfone
71.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
74.2 (± 0.34) 71.3 (± 0.29) 74.1 (± 0.32)
3G Voice App Experience
61.9 (± 1.03) 55.7 (± 1.07) 62.7 (± 0.84)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
74 (± 0.34)
71 (± 0.29)
74 (± 0.32)
3G Voice App Experience in 0-100 points
62 (± 1.03)
56 (± 1.07)
63 (± 0.84)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Cellcard
7.0
Smart Axiata
8.9
Metfone
7.7
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
8.5 (± 0.21) 9.9 (± 0.15) 8.9 (± 0.15)
3G Download Speed
3.8 (± 0.15) 2.9 (± 0.10) 3.1 (± 0.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Download Speed in Mbps
9 (± 0.21)
10 (± 0.15)
9 (± 0.15)
3G Download Speed in Mbps
4 (± 0.15)
3 (± 0.10)
3 (± 0.09)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Cellcard
5.3
Smart Axiata
5.0
Metfone
6.0
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
7.2 (± 0.15) 5.7 (± 0.09) 7.4 (± 0.10)
3G Upload Speed
1.1 (± 0.05) 1.0 (± 0.05) 1.0 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Upload Speed in Mbps
7 (± 0.15)
6 (± 0.09)
7 (± 0.10)
3G Upload Speed in Mbps
1 (± 0.05)
1 (± 0.05)
1 (± 0.04)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Cellcard
76.0
Smart Axiata
88.5
Metfone
85.7
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Cellcard
5.4
Smart Axiata
6.7
Metfone
6.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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