In this report we examined the mobile network experience of the four nationwide mobile network operators in Cambodia: Cellcard, Metfone and Smart Axiata, over a period of 90 days beginning April 1, 2020, to see how they fared.
This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in Cambodia. Cellcard is the clear winner, with a score of 39.6 points and a lead of 1.1 points over second-placed Metfone. In addition, Cellcard was the only operator on which our users observed a Poor 4G Games Experience; its rivals all placed in the Very Poor category. Cellcard’s score for this measure of the mobile experience — 47.2 points — was an impressive 7.4 points (18.4%) higher than that of Metfone, the next highest scoring operator.
This is somewhat fitting given Cellcard’s launch of what it describes as “Cambodia’s first virtual gaming platform” back in April, though mobile gaming is also important to Smart Axiata, given the Smart PUBG Mobile Tournament that it held earlier this year.
Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (roundtrip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as PUBG, Pro Evolution Soccer and Arena of Valor) played around the world.
In this report, aside from the impressive improvements our Metfone users have observed in terms of 4G Availability and Voice App Experience, progress has been somewhat modest for the other operators and some scores have fallen since our last report. This is perhaps unfortunate given that Cambodia placed toward the bottom of our rankings in our The State of Mobile Network Experience 2020: One Year Into the 5G Era report for Video Experience, Voice App Experience and Download Speed Experience and it is worth noting that the average download speeds observed by our users across all three nationwide operators remain in single figures and are only a little faster than their average upload speeds. However, Cambodia did much better in terms of 4G Availability, placing 53rd out of the 100 countries we reported on.