Mobile Network Experience Report Israel June 2020

Israel

Mobile Network Experience Report
June 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Francesco Rizzato Principal Technical Analyst

Key findings

Partner and Pelephone lead in Video Experience

Our first Video Experience award in Israel resulted in a tie between Partner and Pelephone, which scored respectively 64.5 and 64.6 on a 0 to 100 point scale. Cellcom and Golan Telecom also placed in the Good Video Experience category (55-65) with scores of 60.6 and 59 respectively, while Hot Mobile was significantly behind at 34.1, which landed the operator in the Poor category (0-40).

Partner and Hot Mobile tie for our Games Experience award

Partner and Hot Mobile drew for our Games Experience award with scores of 61.3 and 61.2 respectively on a 0 to 100 point scale, while the other three operators followed behind with scores below 60. All five Israeli operators placed in the Poor Games Experience category (40-65) which means that many users felt a lack of controllability while playing multiplayer mobile games, with the majority of them seeing a delay in the gameplay experience. Opensignal's Games Experience metric uses measurements of real-world mobile network conditions to assess the mobile multiplayer games experience felt by users on different networks.

Pelephone draws for Download Speed Experience with Partner but wins Upload Speed Experience

We have observed yet another draw in Download Speed Experience, with Partner and Pelephone tying for the award. Our users on Partner and Pelephone’s networks on average saw 16.5 Mbps and 16.4 Mbps in download speed, respectively, roughly 4 Mbps faster than the average speeds our users saw on Cellcom, Hot Mobile and Golan Telecom. However, we have seen one of the few clear wins in Upload Speed Experience, where Pelephone achieved the highest score of 9 Mbps, followed by Cellcom at 8.1 Mbps, Golan Telecom and Partner at 7.6 Mbps and 7.5 Mbps, respectively, with Hot Mobile closing the list at 6.8 Mbps.

Hot Mobile wins 4G Availability

Hot Mobile won our 4G Availability award with a 82% score, and was the only operator scoring past the 80% threshold. Partner wasn’t too far behind at 79.1%, while Pelephone, Golan Telecom and Cellcom scored 71.1%, 70.2% and 69.8%, respectively. Our 4G Availability metric shows the proportion of time users with a 4G device and subscription have an LTE connection.

Partner scores highest in 4G Coverage Experience

Partner won our 4G Coverage Experience award with a score of 9.7 on a scale of 0 to 10. Pelephone, Cellcom and Hot Mobile also scored higher than 9 points, while Golan Telecom achieved a score of 8.3 points. This metric measures the mobile coverage experience in all the locations that matter most to everyday users, such as all the places where they live, work and travel. A higher score in 4G Coverage Experience means that our Partner subscribers can access 4G in more locations than on other mobile networks in Israel.

Introduction

In our first operator-level outlook on the Israeli mobile market, Opensignal found no single dominant operator across our mobile network experience metrics. Four of our awards — Video Experience, Games Experience, Voice App Experience and Download Speed Experience — resulted in a tie between two or three operators, while the three clear wins — Upload Speed Experience, 4G Availability, 4G Coverage Experience — were achieved by three different operators.

Partner appeared to be the best-placed operator in our award table with four draws and one clear win, but Pelephone and Hot Mobile also won one metric each and drew in another two. Golan Telecom drew in Voice App Experience — the only three-way draw — while Cellcom was the only operator which did not win or draw for any of our awards.

In this report, we’ve analyzed the mobile network experience on Israel’s five national operators’ networks — Cellcom, Golan Telecom, Hot Mobile, Partner and Pelephone — at the national level in the 90 days starting March 1, 2020.

Opensignal Awards Table

Mobile Experience Awards, Israel
June 2020, Israel Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
June 2020, Israel
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
June 2020, Israel
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Partner
64.5
Cellcom
60.6
Pelephone
64.6
Hot Mobile
34.1
Golan Telecom
59.0
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Partner
64.5
Cellcom
60.6
Pelephone
64.6
Hot Mobile
34.1
Golan Telecom
59.0
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
69.1 (± 0.96) 66.4 (± 1.10) 70.4 (± 0.90) 35.9 (± 0.76) 65.9 (± 1.46)
3G Video Experience
50.6 (± 2.51) 49.5 (± 2.18) 52.1 (± 1.81) 27.3 (± 2.03) 45.9 (± 3.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
69 (± 0.96)
66 (± 1.10)
70 (± 0.90)
36 (± 0.76)
66 (± 1.46)
3G Video Experience in 0-100 points
51 (± 2.51)
49 (± 2.18)
52 (± 1.81)
27 (± 2.03)
46 (± 3.10)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Partner
61.3
Cellcom
57.9
Pelephone
58.8
Hot Mobile
61.2
Golan Telecom
56.1
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
69.4 (± 0.91) 69.1 (± 0.92) 68.3 (± 1.04) 68.4 (± 1.07) 68.0 (± 1.29)
3G Games Experience
39.5 (± 0.46) 39.5 (± 0.41) 39.8 (± 1.01) 39.1 (± 0.53) 39.1 (± 0.53)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
69 (± 0.91)
69 (± 0.92)
68 (± 1.04)
68 (± 1.07)
68 (± 1.29)
3G Games Experience in 0-100 points
40 (± 0.46)
40 (± 0.41)
40 (± 1.01)
39 (± 0.53)
39 (± 0.53)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Partner
78.9
Cellcom
77.8
Pelephone
77.8
Hot Mobile
78.1
Golan Telecom
78.3
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.7 (± 0.41) 80.4 (± 0.43) 79.9 (± 0.45) 80.2 (± 0.46) 81.3 (± 0.47)
3G Voice App Experience
73.5 (± 0.95) 72.8 (± 0.85) 73.4 (± 0.78) 70.4 (± 1.25) 72.5 (± 1.11)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.41)
80 (± 0.43)
80 (± 0.45)
80 (± 0.46)
81 (± 0.47)
3G Voice App Experience in 0-100 points
73 (± 0.95)
73 (± 0.85)
73 (± 0.78)
70 (± 1.25)
73 (± 1.11)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Partner
16.5
Cellcom
12.6
Pelephone
16.4
Hot Mobile
12.3
Golan Telecom
12.4
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
20.2 (± 0.60) 16.4 (± 0.53) 21.5 (± 0.61) 14.5 (± 0.51) 16.0 (± 0.66)
3G Download Speed
5.2 (± 0.28) 5.3 (± 0.22) 5.5 (± 0.20) 4.0 (± 0.24) 5.6 (± 0.30)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Download Speed in Mbps
20 (± 0.60)
16 (± 0.53)
21 (± 0.61)
14 (± 0.51)
16 (± 0.66)
3G Download Speed in Mbps
5 (± 0.28)
5 (± 0.22)
5 (± 0.20)
4 (± 0.24)
6 (± 0.30)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Partner
7.5
Cellcom
8.1
Pelephone
9.0
Hot Mobile
6.8
Golan Telecom
7.6
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.4 (± 0.25) 11.7 (± 0.33) 12.7 (± 0.37) 8.3 (± 0.27) 11.0 (± 0.40)
3G Upload Speed
1.6 (± 0.09) 1.3 (± 0.06) 1.2 (± 0.05) 1.2 (± 0.08) 1.2 (± 0.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.25)
12 (± 0.33)
13 (± 0.37)
8 (± 0.27)
11 (± 0.40)
3G Upload Speed in Mbps
2 (± 0.09)
1 (± 0.06)
1 (± 0.05)
1 (± 0.08)
1 (± 0.07)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Partner
79.1
Cellcom
69.8
Pelephone
71.1
Hot Mobile
82.0
Golan Telecom
70.2
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Partner
9.7
Cellcom
9.3
Pelephone
9.5
Hot Mobile
9.1
Golan Telecom
8.3
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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