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Our first Video Experience award in Israel resulted in a tie between Partner and Pelephone, which scored respectively 64.5 and 64.6 on a 0 to 100 point scale. Cellcom and Golan Telecom also placed in the Good Video Experience category (55-65) with scores of 60.6 and 59 respectively, while Hot Mobile was significantly behind at 34.1, which landed the operator in the Poor category (0-40).
Partner and Hot Mobile drew for our Games Experience award with scores of 61.3 and 61.2 respectively on a 0 to 100 point scale, while the other three operators followed behind with scores below 60. All five Israeli operators placed in the Poor Games Experience category (40-65) which means that many users felt a lack of controllability while playing multiplayer mobile games, with the majority of them seeing a delay in the gameplay experience. Opensignal's Games Experience metric uses measurements of real-world mobile network conditions to assess the mobile multiplayer games experience felt by users on different networks.
We have observed yet another draw in Download Speed Experience, with Partner and Pelephone tying for the award. Our users on Partner and Pelephone’s networks on average saw 16.5 Mbps and 16.4 Mbps in download speed, respectively, roughly 4 Mbps faster than the average speeds our users saw on Cellcom, Hot Mobile and Golan Telecom. However, we have seen one of the few clear wins in Upload Speed Experience, where Pelephone achieved the highest score of 9 Mbps, followed by Cellcom at 8.1 Mbps, Golan Telecom and Partner at 7.6 Mbps and 7.5 Mbps, respectively, with Hot Mobile closing the list at 6.8 Mbps.
Hot Mobile won our 4G Availability award with a 82% score, and was the only operator scoring past the 80% threshold. Partner wasn’t too far behind at 79.1%, while Pelephone, Golan Telecom and Cellcom scored 71.1%, 70.2% and 69.8%, respectively. Our 4G Availability metric shows the proportion of time users with a 4G device and subscription have an LTE connection.
Partner won our 4G Coverage Experience award with a score of 9.7 on a scale of 0 to 10. Pelephone, Cellcom and Hot Mobile also scored higher than 9 points, while Golan Telecom achieved a score of 8.3 points. This metric measures the mobile coverage experience in all the locations that matter most to everyday users, such as all the places where they live, work and travel. A higher score in 4G Coverage Experience means that our Partner subscribers can access 4G in more locations than on other mobile networks in Israel.
In our first operator-level outlook on the Israeli mobile market, Opensignal found no single dominant operator across our mobile network experience metrics. Four of our awards — Video Experience, Games Experience, Voice App Experience and Download Speed Experience — resulted in a tie between two or three operators, while the three clear wins — Upload Speed Experience, 4G Availability, 4G Coverage Experience — were achieved by three different operators.
Partner appeared to be the best-placed operator in our award table with four draws and one clear win, but Pelephone and Hot Mobile also won one metric each and drew in another two. Golan Telecom drew in Voice App Experience — the only three-way draw — while Cellcom was the only operator which did not win or draw for any of our awards.
In this report, we’ve analyzed the mobile network experience on Israel’s five national operators’ networks — Cellcom, Golan Telecom, Hot Mobile, Partner and Pelephone — at the national level in the 90 days starting March 1, 2020.
| Mobile Experience Awards Israel | |||||
|---|---|---|---|---|---|
June 2020,
Israel Report
|
P
Partner
|
C
Cellcom
|
P
Pelephone
|
H
Hot Mobile
|
G
Golan Telecom
|
Video Experience
| |||||
Games Experience
| |||||
Voice App Experience
| |||||
Download Speed Experience
| |||||
Upload Speed Experience
| |||||
4G Availability
| |||||
4G Coverage Experience
| |||||
|
Mobile Experience Awards Winners
|
June 2020,
Israel
|
|---|---|
|
Upload Speed Experience
|
P
Pelephone
|
|
4G Availability
|
H
Hot Mobile
|
|
4G Coverage Experience
|
P
Partner
|
|
Mobile Experience Awards Draws
|
June 2020, Israel
|
|---|---|
|
Video Experience
|
P
Partner
P
Pelephone
|
|
Games Experience
|
P
Partner
H
Hot Mobile
|
|
Voice App Experience
|
P
Partner
H
Hot Mobile
G
Golan Telecom
|
|
Download Speed Experience
|
P
Partner
P
Pelephone
|
|
Video Experience
Additional Metrics |
P
Partner
|
C
Cellcom
|
P
Pelephone
|
H
Hot Mobile
|
G
Golan Telecom
|
|---|---|---|---|---|---|
| in 0-100 points | |||||
|
4G Video Experience
| 69.1 (± 0.96) | 66.4 (± 1.10) | 70.4 (± 0.90) | 35.9 (± 0.76) | 65.9 (± 1.46) |
|
3G Video Experience
| 50.6 (± 2.51) | 49.5 (± 2.18) | 52.1 (± 1.81) | 27.3 (± 2.03) | 45.9 (± 3.10) |
| 4G Video Experience | in 0-100 points |
|
P
Partner
|
69 (± 0.96) |
|
C
Cellcom
|
66 (± 1.10) |
|
P
Pelephone
|
70 (± 0.90) |
|
H
Hot Mobile
|
36 (± 0.76) |
|
G
Golan Telecom
|
66 (± 1.46) |
| 3G Video Experience | in 0-100 points |
|
P
Partner
|
51 (± 2.51) |
|
C
Cellcom
|
49 (± 2.18) |
|
P
Pelephone
|
52 (± 1.81) |
|
H
Hot Mobile
|
27 (± 2.03) |
|
G
Golan Telecom
|
46 (± 3.10) |
|
Games Experience
Additional Metrics |
P
Partner
|
C
Cellcom
|
P
Pelephone
|
H
Hot Mobile
|
G
Golan Telecom
|
|---|---|---|---|---|---|
| in 0-100 points | |||||
|
4G Games Experience
| 69.4 (± 0.91) | 69.1 (± 0.92) | 68.3 (± 1.04) | 68.4 (± 1.07) | 68.0 (± 1.29) |
|
3G Games Experience
| 39.5 (± 0.46) | 39.5 (± 0.41) | 39.8 (± 1.01) | 39.1 (± 0.53) | 39.1 (± 0.53) |
| 4G Games Experience | in 0-100 points |
|
P
Partner
|
69 (± 0.91) |
|
C
Cellcom
|
69 (± 0.92) |
|
P
Pelephone
|
68 (± 1.04) |
|
H
Hot Mobile
|
68 (± 1.07) |
|
G
Golan Telecom
|
68 (± 1.29) |
| 3G Games Experience | in 0-100 points |
|
P
Partner
|
40 (± 0.46) |
|
C
Cellcom
|
40 (± 0.41) |
|
P
Pelephone
|
40 (± 1.01) |
|
H
Hot Mobile
|
39 (± 0.53) |
|
G
Golan Telecom
|
39 (± 0.53) |
|
Voice App Experience
Additional Metrics |
P
Partner
|
C
Cellcom
|
P
Pelephone
|
H
Hot Mobile
|
G
Golan Telecom
|
|---|---|---|---|---|---|
| in 0-100 points | |||||
|
4G Voice App Experience
| 80.7 (± 0.41) | 80.4 (± 0.43) | 79.9 (± 0.45) | 80.2 (± 0.46) | 81.3 (± 0.47) |
|
3G Voice App Experience
| 73.5 (± 0.95) | 72.8 (± 0.85) | 73.4 (± 0.78) | 70.4 (± 1.25) | 72.5 (± 1.11) |
| 4G Voice App Experience | in 0-100 points |
|
P
Partner
|
81 (± 0.41) |
|
C
Cellcom
|
80 (± 0.43) |
|
P
Pelephone
|
80 (± 0.45) |
|
H
Hot Mobile
|
80 (± 0.46) |
|
G
Golan Telecom
|
81 (± 0.47) |
| 3G Voice App Experience | in 0-100 points |
|
P
Partner
|
73 (± 0.95) |
|
C
Cellcom
|
73 (± 0.85) |
|
P
Pelephone
|
73 (± 0.78) |
|
H
Hot Mobile
|
70 (± 1.25) |
|
G
Golan Telecom
|
73 (± 1.11) |
|
Download Speed Experience
Additional Metrics |
P
Partner
|
C
Cellcom
|
P
Pelephone
|
H
Hot Mobile
|
G
Golan Telecom
|
|---|---|---|---|---|---|
| in Mbps | |||||
|
4G Download Speed
| 20.2 (± 0.60) | 16.4 (± 0.53) | 21.5 (± 0.61) | 14.5 (± 0.51) | 16.0 (± 0.66) |
|
3G Download Speed
| 5.2 (± 0.28) | 5.3 (± 0.22) | 5.5 (± 0.20) | 4.0 (± 0.24) | 5.6 (± 0.30) |
| 4G Download Speed | in Mbps |
|
P
Partner
|
20 (± 0.60) |
|
C
Cellcom
|
16 (± 0.53) |
|
P
Pelephone
|
21 (± 0.61) |
|
H
Hot Mobile
|
14 (± 0.51) |
|
G
Golan Telecom
|
16 (± 0.66) |
| 3G Download Speed | in Mbps |
|
P
Partner
|
5 (± 0.28) |
|
C
Cellcom
|
5 (± 0.22) |
|
P
Pelephone
|
5 (± 0.20) |
|
H
Hot Mobile
|
4 (± 0.24) |
|
G
Golan Telecom
|
6 (± 0.30) |
|
Upload Speed Experience
Additional Metrics |
P
Partner
|
C
Cellcom
|
P
Pelephone
|
H
Hot Mobile
|
G
Golan Telecom
|
|---|---|---|---|---|---|
| in Mbps | |||||
|
4G Upload Speed
| 9.4 (± 0.25) | 11.7 (± 0.33) | 12.7 (± 0.37) | 8.3 (± 0.27) | 11.0 (± 0.40) |
|
3G Upload Speed
| 1.6 (± 0.09) | 1.3 (± 0.06) | 1.2 (± 0.05) | 1.2 (± 0.08) | 1.2 (± 0.07) |
| 4G Upload Speed | in Mbps |
|
P
Partner
|
9 (± 0.25) |
|
C
Cellcom
|
12 (± 0.33) |
|
P
Pelephone
|
13 (± 0.37) |
|
H
Hot Mobile
|
8 (± 0.27) |
|
G
Golan Telecom
|
11 (± 0.40) |
| 3G Upload Speed | in Mbps |
|
P
Partner
|
2 (± 0.09) |
|
C
Cellcom
|
1 (± 0.06) |
|
P
Pelephone
|
1 (± 0.05) |
|
H
Hot Mobile
|
1 (± 0.08) |
|
G
Golan Telecom
|
1 (± 0.07) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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