Mobile Network Experience Report United Kingdom April 2020

United Kingdom

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in United Kingdom
Total Devices
524,487
Total Measurements
2,168,000,452
Data Collection Period
Dec 01 Feb 28, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

EE closes in on 95% 4G Availability

EE has remained the only operator on which our users observed 4G Availability in excess of 90%. Impressively, it has climbed 3.6 percentage points since our last report to 94.8%. We typically see a slowing down in improvements in this measure of the mobile experience above the 90% mark, but for the moment EE shows no signs of doing so.

Vodafone still ranks first for voice

Vodafone has retained the Voice App Experience Award, but it is no longer the only operator to fall into the Good category for this measure of the mobile experience. Both EE and O2 scored above 80 points for the first time and therefore offered their users a Good Voice App Experience. This means that many users were satisfied but some experienced minor quality impairments such as clicking sounds or distortion.

EE still dominates Opensignal’s awards

Once again, EE has scooped the vast majority of awards, winning six out of seven national awards (up one from last year thanks to the introduction of the 4G Coverage Experience Award). It also racked up 68 out of a total possible 96 city-level awards and drew for another 27. To put this second achievement into perspective, only one city-level award was won by another operator, namely Vodafone.

Operators make great strides on Video Experience

In our last report, two operators — O2 and 3 — fell into the Good category, while users on the other two enjoyed a Very Good Video Experience. This time our data shows that three operators Vodafone, O2 and 3 provided their users with a Very Good Experience, while EE’s users saw an Excellent Video Experience up from Very Good six months ago.

EE’s lead on Download Speed Experience has increased

The gap between the Download Speed Experience of EE’s users and those of runner-up Vodafone has increased by 2.1 Mbps to 11.6 Mbps. EE’s lead has also widened in percentage terms, with its users on average seeing roughly 50% faster speeds than their Vodafone counterparts.

Introduction

In this report we examined the mobile network experience of the four main mobile network operators in the U.K.: 3, EE, O2 and Vodafone, over a period of 90 days beginning December 1, 2019, to see how they fared, and further delved deeper into 16 cities, comparing the results of these four operators. With all four operators now having launched 5G services commercially in parts of the country, we have also included our users’ 5G experience measurements in our overall metric categories to understand the true user experience as the usage of new technology grows.

Looking ahead, while we expect that users’ mobile experience will improve as the U.K. moves further into the 5G era, this process will be a long and gradual one. After all, operators are in the early stages of their 5G roll-out and are waiting for more 5G spectrum to be auctioned. In addition, to extend their 5G footprint they usually have to obtain planning permission for 5G site upgrades and in some cases deal with landlords who are incentivized by the reformed Electronic Comms Code to delay entering into new agreements for as long as possible.

More positively, the news that the major operators and the U.K. government will work together to improve coverage in rural areas through the Shared Rural Network (SRN) is to be welcomed, given that the sparsely populated nature of rural areas has long made it difficult for operators to justify rolling out large numbers of rural sites on purely economic grounds. However, it may make it harder for operators to compete on the quality of their rural coverage.

Opensignal Awards Table

Mobile Experience Awards, United Kingdom
April 2020, United Kingdom Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
April 2020, United Kingdom
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
O2
70.5
Vodafone
72.4
3
68.2
EE
75.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

EE’s users observed an Excellent Video Experience — up from the Very Good rating seen in our last report. This indicates a very consistent experience with fast loading times and almost non-existent stalling. EE’s lead over second-placed Vodafone has grown, increasing to 3.3 points — up from 0.8. O2 and 3 have caught up with Vodafone in that all three operators’ users observed a Very Good experience — O2 and 3 previously fell into the Good category.

Video Experience
in 0-100 points
O2
70.5
Vodafone
72.4
3
68.2
EE
75.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
73.1 (± 0.18) 75.1 (± 0.18) 70.6 (± 0.24) 76.7 (± 0.13)
3G Video Experience
50.0 (± 0.88) 52.9 (± 0.90) 60.1 (± 0.65) 56.3 (± 1.22)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
73 (± 0.18)
75 (± 0.18)
71 (± 0.24)
77 (± 0.13)
3G Video Experience in 0-100 points
50 (± 0.88)
53 (± 0.90)
60 (± 0.65)
56 (± 1.22)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

All four operators’ users observed considerable improvements in their Video Experience since our last report ranging from an increase of 7.2 points for EE to 4.7 points for Vodafone. This is in marked contrast to our previous report — users across all four operators saw less than a point of improvement in their Video Experience when compared to that seen in our April 2019 report.

Voice App Experience

Vodafone remains king when it comes to Voice App Experience, but its competitors are snapping on its heels. In our previous report, its users were the only ones to observe a Good Voice App Experience. This means that many users were satisfied but some experienced minor quality impairments such as clicking sounds or distortion. However, our latest results show that EE and O2 users’ Voice App Experience also falls into the Good category. In addition, Vodafone’s lead has shrunk from the 1.3 points seen in our last report, to just 0.4 of a point. This has been driven by a 5 point rise in EE’s score, while Vodafone’s score rose by only 1.2 points in the same period.

Voice App Experience
in 0-100 points
O2
80.5
Vodafone
81.4
3
78.8
EE
80.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
81.7 (± 0.11) 82.5 (± 0.09) 79.5 (± 0.13) 81.4 (± 0.09)
3G Voice App Experience
71.2 (± 0.36) 73.2 (± 0.35) 76.4 (± 0.25) 72.0 (± 0.62)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
82 (± 0.11)
83 (± 0.09)
80 (± 0.13)
81 (± 0.09)
3G Voice App Experience in 0-100 points
71 (± 0.36)
73 (± 0.35)
76 (± 0.25)
72 (± 0.62)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Our Voice App Experience metric quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks. It ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality and a series of calibrated technical parameters such as UDP latency and UDP packet-loss.

Download Speed Experience

EE has extended its lead. Since our last report, the gap between the Download Speed Experience observed by its users and those of second-placed Vodafone has increased by 2.1 Mbps to 11.6 Mbps. EE’s lead has also widened in percentage terms, with its users on average seeing roughly 50% faster speeds than their Vodafone counterparts. Going forward, all eyes will be on whether 5G and the new spectrum that it will employ will allow the other operators to chip at EE’s stranglehold on speed.

Download Speed Experience
in Mbps
O2
16.6
Vodafone
23.0
3
19.1
EE
34.6
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
18.0 (± 0.12) 25.4 (± 0.19) 22.4 (± 0.16) 35.9 (± 0.19)
3G Download Speed
5.0 (± 0.09) 5.0 (± 0.08) 7.9 (± 0.09) 6.3 (± 0.17)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
18 (± 0.12)
25 (± 0.19)
22 (± 0.16)
36 (± 0.19)
3G Download Speed in Mbps
5 (± 0.09)
5 (± 0.08)
8 (± 0.09)
6 (± 0.17)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Users of all four operators have observed an increase in their users’ average download speeds since our last report, with EE users seeing the biggest increase (3.1 Mbps), while O2 users saw theirs rise by 1.5 Mbps. In contrast, Vodafone and 3 users observed increases of 1 and 0.9 Mbps, respectively. These changes have not broken the pattern that we’ve seen since October 2018 — namely EE in first place, Vodafone in second, 3 in third and O2 bringing up the rear.

Upload Speed Experience

In contrast to Download Speed Experience, EE’s lead in Upload Speed Experience was static in absolute terms — 1.5 Mbps ahead of the speeds experienced by users on Vodafone’s network — and declined in percentage terms by 4 percentage points to 18% (from 22%).

Upload Speed Experience
in Mbps
O2
5.8
Vodafone
8.2
3
6.7
EE
9.7
0 2.5 5 7.5 10
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
6.4 (± 0.05) 9.1 (± 0.06) 8.2 (± 0.06) 10.2 (± 0.06)
3G Upload Speed
1.4 (± 0.04) 1.6 (± 0.05) 1.7 (± 0.02) 1.8 (± 0.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
6 (± 0.05)
9 (± 0.06)
8 (± 0.06)
10 (± 0.06)
3G Upload Speed in Mbps
1 (± 0.04)
2 (± 0.05)
2 (± 0.02)
2 (± 0.07)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

The placings remain unchanged since our last report, with EE in first place, Vodafone in second, 3 in third and O2 in last place. Users of all four networks observed increases in upload speeds, with those on EE and Vodafone seeing increases of 1.5 Mbps; and those on 3 and O2 seeing their average upload speeds rise by 0.8 Mbps. Of the four, Vodafone users saw the biggest increase in percentage terms, with their speeds rising by an impressive 21.8% since our last report

Latency Experience

Little has changed since our previous report with regard to Latency Experience, although EE, Vodafone and O2 users all observed modest improvements in this measure of the mobile experience. In contrast, 3 users saw a 1.1ms worsening of their Latency Experience. This caused the gap between 3 and its rivals to widen to around 9ms.

This is perhaps surprising given that Latency Experience owes much to the nature of each operator’s core network and 3 announced back in July that it had launched a “5G-ready fully integrated cloud core network” and had started migrating 4G users onto it with the migration to continue throughout 2019.

Latency Experience
in ms The lower the figure the better the latency
O2
41.9
Vodafone
41.5
3
51.7
EE
37.4
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
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Latency Experience
Supporting Metrics
in ms
4G Latency
38.1 (± 0.07) 39.0 (± 0.08) 48.3 (± 0.11) 36.0 (± 0.09)
3G Latency
72.8 (± 0.58) 59.6 (± 0.59) 63.0 (± 0.44) 58.2 (± 0.83)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Latency in ms
38 (± 0.07)
39 (± 0.08)
48 (± 0.11)
36 (± 0.09)
3G Latency in ms
73 (± 0.58)
60 (± 0.59)
63 (± 0.44)
58 (± 0.83)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

4G Availability

EE remains the only operator on which our users observed 4G Availability in excess of 90% and it is now closing in on the 95% mark, given its score of 94.8%. This is up 3.6 percentage points from our last report. O2 is only 0.8 of a percentage point shy of 90%, as the 4G Availability observed by its user has risen by 3.5 percentage points since our previous report.

4G Availability
% of time
O2
89.2
Vodafone
88.0
3
80.0
EE
94.8
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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Vodafone is hard on O2’s heels, with its users seeing 4G Availability that is just 1.2 percentage point lower than their O2-using counterparts. Vodafone and 3 users have seen 4G Availability increase by 3.8 and 3.7 percentage points, respectively — enough to allow 3 to hit the 80% mark for this measure of the mobile experience.

As a rule of thumb, we expect improvements in 4G Availability to start to tail off as that experienced by users gets closer to 100%. However, users across all four operators observed greater increases in 4G Availability between this report and the last one six months ago in October 2019, than they did between that report and the one published in April 2019.

4G Coverage Experience

In our first look at the 4G Coverage Experience in the UK, our users observed a similar pattern to that seen for 4G Availability, with EE out in front, O2 in second place, Vodafone in third and 3 bringing up the rear. However, EE’s lead was narrower in this measure of the mobile experience, while the difference between O2 and Vodafone’s scores was greater. EE’s victory in this area is to be expected, given its efforts to boost its geographical coverage as part of its work to roll out the Emergency Services Network (ESN).

4G Coverage Experience
in 0-10 points
O2
9.4
Vodafone
9.0
3
8.6
EE
9.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric is a measure of how Opensignal’s mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

The mobile experience across 16 cities in the U.K. mirrors national trends to some extent, given that EE once again dominated the awards table, claiming 68 out of a possible 96 awards and drawing for another 27. Our users observed the highest 4G Availability on its network in all 16 cities. It also came near to achieving another clean sweep with Download Speed Experience and would have done so if it hadn’t tied with Vodafone in Cardiff.

Vodafone’s success at the national level in terms of Voice App Experience proved difficult to replicate at the city level. It only came first for this measure of the mobile experience in Liverpool and Birkenhead, while it and EE both racked up 15 draws.

Vodafone’s win in Liverpool and Birkenhead for Voice App Experience was the only victory by any operator other than EE across all 16 cities and the six different measures of the mobile experience that we assessed at the city level. O2 racked up 13 draws, while 3 only managed to tie once — as part of a four-way tie in Reading for Voice App Experience.

The Download Speed Experience observed between cities and operators varied hugely, ranging from 46.9 Mbps (Hull, EE) to 10.7 Mbps (Reading, O2). The Upload Speed Experience was more consistent, ranging from 12.9 Mbps (Glasgow, EE) to 4.4 Mbps (Reading, O2).

Examining the capitals of the four nations that make up the United Kingdom in turn, our users in London observed a mobile experience that played out largely along the same lines as the national results, save for Vodafone and EE statistically tying in London on Voice App Experience. Londoners also saw Vodafone close some of the gap between it and EE on Download Speed Experience, with EE users seeing speeds that were on average 7.3 Mbps higher than those observed by Vodafone users — 4.3 Mbps less than the difference of 11.6 Mbps seen nationally.

While users saw faster download speeds in London than nationally for EE, Vodafone and O2, the same couldn’t be said for 3, whose users saw an average Download Speed Experience of 16.0 Mbps in London, 3.1 Mbps less than that seen nationally, highlighting the challenges 3 faces and the importance of rolling out its 5G services throughout London quickly to boost network capacity.

Users in Belfast witnessed a three-way statistical tie between EE, Vodafone and O2 for Voice App Experience, while Vodafone and EE tied for first place on both Video Experience and Upload Speed Experience. However, EE’s lead in terms of the Download Speed Experience widened to an impressive 13 Mbps, with its users seeing an average download speed of 43.8 Mbps. In stark contrast, 3’s users were only seeing around 17.1 Mbps.

O2 performed strongly in Edinburgh — statistically tying for first place for both Latency Experience and Video Experience. It was also part of a three-way tie for Voice App Experience and while EE took home the awards for Download Speed Experience and 4G Availability, O2 statistically tied for second place with Vodafone for these two measures of the mobile experience.

In Cardiff, there was very much a two-horse race between EE and Vodafone, with both statistically tied for first place for Video Experience, Voice Experience, Download Speed Experience and Upload Speed Experience. However, EE won outright on 4G Availability and Latency Experience.

Select any region below to display individual breakdown

Belfast

Video Experience
in Belfast
in 0-100 points
3
69.2
Vodafone
76.9
O2
71.7
EE
77.3
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Voice App Experience
in Belfast
in 0-100 points
3
79.1
Vodafone
82.2
O2
81.0
EE
82.7
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Download Speed Experience
in Belfast
in Mbps
3
17.1
Vodafone
30.8
O2
21.1
EE
43.8
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Upload Speed Experience
in Belfast
in Mbps
3
7.7
Vodafone
10.6
O2
7.7
EE
11.6
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Latency Experience
in Belfast
in ms
3
53.5
Vodafone
47.6
O2
46.8
EE
39.8
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4G Availability
in Belfast
in %
3
86.6
Vodafone
91.6
O2
92.5
EE
95.7
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Birmingham

Video Experience
in Birmingham
in 0-100 points
O2
69.5
Vodafone
75.8
3
67.2
EE
77.9
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Voice App Experience
in Birmingham
in 0-100 points
O2
80.4
Vodafone
82.0
3
79.4
EE
81.8
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Download Speed Experience
in Birmingham
in Mbps
O2
14.8
Vodafone
33.0
3
18.7
EE
41.5
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Upload Speed Experience
in Birmingham
in Mbps
O2
5.5
Vodafone
9.6
3
7.6
EE
11.0
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Latency Experience
in Birmingham
in ms
O2
41.6
Vodafone
38.5
3
46.3
EE
30.3
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4G Availability
in Birmingham
in %
O2
90.6
Vodafone
91.6
3
87.5
EE
96.6
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Bristol

Video Experience
in Bristol
in 0-100 points
O2
67.4
Vodafone
74.5
3
65.0
EE
77.4
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Voice App Experience
in Bristol
in 0-100 points
O2
79.8
Vodafone
82.4
3
79.2
EE
81.8
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Download Speed Experience
in Bristol
in Mbps
O2
15.3
Vodafone
35.2
3
18.4
EE
39.2
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Upload Speed Experience
in Bristol
in Mbps
O2
5.5
Vodafone
10.6
3
7.1
EE
10.7
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Latency Experience
in Bristol
in ms
O2
39.2
Vodafone
39.7
3
47.5
EE
34.3
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4G Availability
in Bristol
in %
O2
91.7
Vodafone
91.7
3
83.1
EE
96.2
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Cardiff

Video Experience
in Cardiff
in 0-100 points
EE
75.9
3
66.3
Vodafone
74.3
O2
67.4
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Voice App Experience
in Cardiff
in 0-100 points
EE
82.1
3
78.1
Vodafone
82.6
O2
79.7
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Download Speed Experience
in Cardiff
in Mbps
EE
34.7
3
20.2
Vodafone
36.3
O2
15.5
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Upload Speed Experience
in Cardiff
in Mbps
EE
10.3
3
7.5
Vodafone
10.2
O2
5.8
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Latency Experience
in Cardiff
in ms
EE
35.2
3
48.4
Vodafone
39.2
O2
42.9
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4G Availability
in Cardiff
in %
EE
96.6
3
84.6
Vodafone
90.8
O2
89.7
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Edinburgh

Video Experience
in Edinburgh
in 0-100 points
O2
74.8
Vodafone
72.5
EE
76.1
3
71.1
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Voice App Experience
in Edinburgh
in 0-100 points
O2
80.9
Vodafone
82.2
EE
81.2
3
78.4
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Download Speed Experience
in Edinburgh
in Mbps
O2
22.2
Vodafone
21.8
EE
37.1
3
19.6
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Upload Speed Experience
in Edinburgh
in Mbps
O2
6.1
Vodafone
8.2
EE
10.4
3
7.7
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Latency Experience
in Edinburgh
in ms
O2
38.5
Vodafone
46.5
EE
39.2
3
58.4
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4G Availability
in Edinburgh
in %
O2
91.9
Vodafone
90.1
EE
93.6
3
81.3
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Glasgow

Video Experience
in Glasgow
in 0-100 points
O2
71.8
Vodafone
76.9
3
69.5
EE
78.9
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Voice App Experience
in Glasgow
in 0-100 points
O2
80.5
Vodafone
82.2
3
78.8
EE
82.4
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Download Speed Experience
in Glasgow
in Mbps
O2
16.1
Vodafone
40.9
3
20.2
EE
44.7
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Upload Speed Experience
in Glasgow
in Mbps
O2
7.1
Vodafone
11.9
3
7.5
EE
12.9
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Latency Experience
in Glasgow
in ms
O2
39.7
Vodafone
44.1
3
52.7
EE
36.8
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4G Availability
in Glasgow
in %
O2
92.8
Vodafone
91.7
3
84.5
EE
96.3
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Hull

Video Experience
in Hull
in 0-100 points
3
62.2
EE
78.5
Vodafone
73.3
O2
70.7
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Voice App Experience
in Hull
in 0-100 points
3
77.7
EE
82.9
Vodafone
81.4
O2
81.9
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Download Speed Experience
in Hull
in Mbps
3
15.4
EE
46.9
Vodafone
21.3
O2
21.9
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Upload Speed Experience
in Hull
in Mbps
3
6.7
EE
11.7
Vodafone
7.0
O2
5.7
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Latency Experience
in Hull
in ms
3
51.0
EE
36.6
Vodafone
44.4
O2
40.6
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4G Availability
in Hull
in %
3
79.5
EE
97.2
Vodafone
92.1
O2
93.4
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Leeds and Bradford

Video Experience
in Leeds and Bradford
in 0-100 points
O2
72.6
Vodafone
71.7
3
69.6
EE
77.8
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Voice App Experience
in Leeds and Bradford
in 0-100 points
O2
81.7
Vodafone
82.1
3
79.3
EE
81.9
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Download Speed Experience
in Leeds and Bradford
in Mbps
O2
20.5
Vodafone
17.8
3
20.7
EE
36.3
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Upload Speed Experience
in Leeds and Bradford
in Mbps
O2
6.1
Vodafone
7.4
3
7.5
EE
11.2
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Latency Experience
in Leeds and Bradford
in ms
O2
38.3
Vodafone
40.1
3
48.4
EE
33.9
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4G Availability
in Leeds and Bradford
in %
O2
92.6
Vodafone
91.8
3
86.0
EE
96.2
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Leicester

Video Experience
in Leicester
in 0-100 points
O2
75.0
Vodafone
75.0
3
65.1
EE
78.3
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Voice App Experience
in Leicester
in 0-100 points
O2
82.5
Vodafone
83.0
3
79.3
EE
81.8
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Download Speed Experience
in Leicester
in Mbps
O2
28.0
Vodafone
26.3
3
19.2
EE
39.0
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Upload Speed Experience
in Leicester
in Mbps
O2
5.4
Vodafone
7.7
3
6.5
EE
11.7
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Latency Experience
in Leicester
in ms
O2
42.7
Vodafone
41.0
3
49.1
EE
32.2
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4G Availability
in Leicester
in %
O2
92.6
Vodafone
92.7
3
85.0
EE
97.5
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Liverpool and Birkenhead

Video Experience
in Liverpool and Birkenhead
in 0-100 points
O2
68.8
Vodafone
75.2
3
69.1
EE
78.8
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Voice App Experience
in Liverpool and Birkenhead
in 0-100 points
O2
80.6
Vodafone
82.9
3
80.0
EE
82.0
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Download Speed Experience
in Liverpool and Birkenhead
in Mbps
O2
14.8
Vodafone
36.1
3
21.9
EE
42.4
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Upload Speed Experience
in Liverpool and Birkenhead
in Mbps
O2
6.0
Vodafone
10.0
3
8.0
EE
11.1
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Latency Experience
in Liverpool and Birkenhead
in ms
O2
41.5
Vodafone
39.3
3
47.9
EE
36.1
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4G Availability
in Liverpool and Birkenhead
in %
O2
92.2
Vodafone
91.1
3
87.4
EE
96.5
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London

Video Experience
in London
in 0-100 points
3
64.1
EE
77.0
O2
70.7
Vodafone
73.1
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Voice App Experience
in London
in 0-100 points
3
77.5
EE
81.3
O2
80.6
Vodafone
81.4
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Download Speed Experience
in London
in Mbps
3
16.0
EE
38.9
O2
21.5
Vodafone
31.6
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Upload Speed Experience
in London
in Mbps
3
6.9
EE
11.4
O2
4.9
Vodafone
10.5
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Latency Experience
in London
in ms
3
47.9
EE
32.5
O2
39.6
Vodafone
35.8
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4G Availability
in London
in %
3
87.2
EE
94.7
O2
88.8
Vodafone
90.7
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Manchester

Video Experience
in Manchester
in 0-100 points
O2
68.8
Vodafone
75.8
3
68.5
EE
78.1
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Voice App Experience
in Manchester
in 0-100 points
O2
80.6
Vodafone
82.3
3
79.1
EE
81.8
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Download Speed Experience
in Manchester
in Mbps
O2
14.2
Vodafone
32.9
3
20.1
EE
41.2
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Upload Speed Experience
in Manchester
in Mbps
O2
6.1
Vodafone
10.2
3
7.7
EE
11.3
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Latency Experience
in Manchester
in ms
O2
38.0
Vodafone
37.9
3
46.7
EE
35.8
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4G Availability
in Manchester
in %
O2
92.3
Vodafone
92.0
3
85.0
EE
96.3
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Newcastle

Video Experience
in Newcastle
in 0-100 points
O2
75.6
Vodafone
72.9
3
68.9
EE
78.0
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Voice App Experience
in Newcastle
in 0-100 points
O2
81.7
Vodafone
82.3
3
79.6
EE
81.5
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Download Speed Experience
in Newcastle
in Mbps
O2
20.5
Vodafone
16.0
3
20.8
EE
39.4
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Upload Speed Experience
in Newcastle
in Mbps
O2
6.6
Vodafone
7.6
3
8.0
EE
10.4
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Latency Experience
in Newcastle
in ms
O2
38.0
Vodafone
43.9
3
51.3
EE
37.2
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4G Availability
in Newcastle
in %
O2
92.7
Vodafone
92.9
3
85.8
EE
97.8
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Nottingham

Video Experience
in Nottingham
in 0-100 points
O2
77.8
Vodafone
74.9
3
66.3
EE
79.3
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Voice App Experience
in Nottingham
in 0-100 points
O2
83.0
Vodafone
82.0
3
80.3
EE
82.7
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Download Speed Experience
in Nottingham
in Mbps
O2
24.0
Vodafone
21.6
3
21.6
EE
43.0
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Upload Speed Experience
in Nottingham
in Mbps
O2
5.9
Vodafone
8.1
3
8.2
EE
12.3
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Latency Experience
in Nottingham
in ms
O2
42.1
Vodafone
42.4
3
45.5
EE
32.6
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4G Availability
in Nottingham
in %
O2
94.9
Vodafone
94.7
3
87.0
EE
97.5
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Reading

Video Experience
in Reading
in 0-100 points
Vodafone
77.2
3
70.4
EE
76.9
O2
60.4
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Voice App Experience
in Reading
in 0-100 points
Vodafone
81.7
3
80.3
EE
81.7
O2
80.8
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Download Speed Experience
in Reading
in Mbps
Vodafone
28.7
3
19.5
EE
34.6
O2
10.7
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Upload Speed Experience
in Reading
in Mbps
Vodafone
7.8
3
8.8
EE
11.8
O2
4.4
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Latency Experience
in Reading
in ms
Vodafone
34.5
3
49.3
EE
32.0
O2
40.7
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4G Availability
in Reading
in %
Vodafone
92.5
3
82.3
EE
96.8
O2
91.7
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Sheffield

Video Experience
in Sheffield
in 0-100 points
EE
79.5
O2
74.8
3
68.9
Vodafone
74.3
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Voice App Experience
in Sheffield
in 0-100 points
EE
82.0
O2
81.4
3
79.1
Vodafone
82.5
Download Image
Download Speed Experience
in Sheffield
in Mbps
EE
37.5
O2
23.9
3
18.0
Vodafone
25.0
Download Image
Upload Speed Experience
in Sheffield
in Mbps
EE
11.3
O2
5.9
3
7.8
Vodafone
9.0
Download Image
Latency Experience
in Sheffield
in ms
EE
34.1
O2
42.3
3
50.3
Vodafone
40.8
Download Image
4G Availability
in Sheffield
in %
EE
97.1
O2
93.1
3
86.1
Vodafone
93.0
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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