Mobile Network Experience Report Belgium March 2020

Belgium

Mobile Network Experience Report
March 2020

Opensignal Active Userbase in Belgium
Total Devices
91,920
Total Measurements
119,654,010
Data Collection Period
Nov 01 Jan 29, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Proximus claims the majority of awards but cedes 4G Availability and Download Speed Experience to Telenet

Looking at our Awards Table, Proximus has snapped up five out of seven awards and it is the first Belgian operator to claim awards in our two new categories: Voice App Experience and 4G Coverage Experience. However, not everything has gone Proximus’s way. In our last report, the operator was statistically tied for both 4G Availability and Download Speed Experience with Telenet, but our Telenet users observed a superior experience on both metrics in our latest reporting period.

Telenet dominates on Download Speed Experience

Our Telenet users observed an impressive average download speed of 45.2 Mbps, beating that seen on Proximus and Orange’s networks by 5.0 Mbps and 14.9 Mbps, respectively. Telenet’s score was up 9 Mbps from that seen in our last report, while Proximus and Orange users observed gains of 5.5 Mbps and 1.2 Mbps, respectively.

Belgium leaps ahead on Video Experience with Proximus winning the award

In our last report, all three operators provided a Very Good Video Experience and Belgium’s performance in this area was also underscored in our State of Mobile Video Experience report, in which Belgium placed 13th and in the Very Good category. However, since both reports, users on all three networks are now observing an Excellent Video Experience, which indicates a very consistent experience across all users, video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.

Belgian operators offer a Good Voice App Experience

Proximus wins our first award for Voice App Experience, which as its name suggests measures the experience of Opensignal users on apps like WhatsApp, Skype and Facebook. Proximus, Orange and Telenet all fall into the Good category. This means that many users are satisfied, but some may experience minor quality impairments.

4G Availability is consistently above 90%

For the first time, regardless of their choice of operator, our 4G users in Belgium were on average connected to 4G services on their network more than 90% of the time, as Orange users saw their experience improve from 89% to 91.9% (an increase of 3 percentage points) since our last report.

Introduction

The user experience in Belgium across all three operators is remarkably consistent in terms of 4G Availability, 4G Coverage Experience, Voice App Experience and Video Experience. Download Speed Experience shows the most differentiation between operators, with users on Telenet now commanding an impressive 5.0 Mbps lead over the speeds seen on second placed Proximus. Both Latency Experience and Upload Speed Experience also show distinct, but less marked, differences in the user experience observed across the three operators.

Despite this apparent homogeneity, the Awards Table tells a different story, with Proximus snapping up five out of seven awards and ceding the remaining two to Telenet. We’d be remiss if we didn’t highlight the impressive download speeds Telenet’s users observed, which averaged 45.2 Mbps — 5.0 Mbps and 14.9 Mbps higher than those seen on Proximus and Orange’s networks.

High download speeds highlight the maturity of Belgium’s mobile network experience. In many countries users would be happy to see a download speed of nearly 15 Mbps, as they would be to match the 4G Availability levels in excess of 90% experienced on all three of Belgium’s operators. Another feather in the country’s cap is Video Experience, with all three operators now in the Excellent Category — up from Very Good — which means that Belgium will likely leap up the rankings when we next look at Video Experience from a global perspective.

While the main rationale behind the RAN sharing agreement between Proximus and Orange appears to be to accelerate 5G rollout, while also improving energy efficiency, it will be interesting to see if it leads to a reduction in the roughly 10 Mbps gap in Download Speed Experience between the two operators.

One area which has seen little change since our last report is that of Latency Experience, with the needle barely moving for Proximus and Orange, while Telenet’s users observed a modest 1.8ms increase which represents a slight worsening of the responsiveness of the network. Given that real-world Latency Experience is influenced by the core network and operators as well base stations and the type of mobile technology used, operators will hope to improve latencies with the switch to 5G technology in future.

Opensignal Awards Table

Mobile Experience Awards, Belgium
March 2020, Belgium Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
March 2020, Belgium
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Proximus
80.3
Orange
75.3
Telenet
76.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Proximus
80.3
Orange
75.3
Telenet
76.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
81.4 (± 0.30) 76.8 (± 0.53) 79.2 (± 0.51)
3G Video Experience
65.4 (± 3.64) 63.5 (± 3.59) 51.0 (± 3.87)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
81 (± 0.30)
77 (± 0.53)
79 (± 0.51)
3G Video Experience in 0-100 points
65 (± 3.64)
64 (± 3.59)
51 (± 3.87)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Proximus
83.5
Orange
82.9
Telenet
82.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
84.1 (± 0.22) 83.7 (± 0.26) 82.9 (± 0.32)
3G Voice App Experience
75.9 (± 1.74) 76.3 (± 1.51) 77.6 (± 1.73)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
84 (± 0.22)
84 (± 0.26)
83 (± 0.32)
3G Voice App Experience in 0-100 points
76 (± 1.74)
76 (± 1.51)
78 (± 1.73)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Proximus
40.3
Orange
30.4
Telenet
45.2
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
42.7 (± 0.67) 33.0 (± 0.55) 49.7 (± 1.00)
3G Download Speed
7.5 (± 0.43) 8.7 (± 0.51) 5.1 (± 0.37)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Download Speed in Mbps
43 (± 0.67)
33 (± 0.55)
50 (± 1.00)
3G Download Speed in Mbps
8 (± 0.43)
9 (± 0.51)
5 (± 0.37)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Proximus
12.9
Orange
11.8
Telenet
11.7
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
13.7 (± 0.22) 12.9 (± 0.24) 12.8 (± 0.27)
3G Upload Speed
1.7 (± 0.22) 2.1 (± 0.15) 2.1 (± 0.22)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Upload Speed in Mbps
14 (± 0.22)
13 (± 0.24)
13 (± 0.27)
3G Upload Speed in Mbps
2 (± 0.22)
2 (± 0.15)
2 (± 0.22)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Proximus
30.9
Orange
33.6
Telenet
39.1
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
29.1 (± 0.17) 31.4 (± 0.18) 35.8 (± 0.19)
3G Latency
55.1 (± 1.89) 51.3 (± 2.10) 68.3 (± 4.33)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Latency in ms
29 (± 0.17)
31 (± 0.18)
36 (± 0.19)
3G Latency in ms
55 (± 1.89)
51 (± 2.10)
68 (± 4.33)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Proximus
93.2
Orange
91.9
Telenet
94.4
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Proximus
9.8
Orange
9.7
Telenet
9.5
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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