Mobile Network Experience Report Belgium September 2019

Belgium

Mobile Network Experience Report
September 2019

Opensignal Active Userbase in Belgium
Total Devices
80,459
Total Measurements
83,316,210
Data Collection Period
May 01 Jul 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Senior Analyst

Key findings

Proximus loses its lead in Download Speed Experience as its score falls

Telenet drew with Proximus for our Download Speed Experience award, after Proximus' score dropped by nearly 3 Mbps since our last report. Telenet and Orange both saw no significant increases in their scores, but Proximus' slowdown forced a tie.

A jump in Telenet's 4G Availability forces a draw with Proximus

Proximus was held to another tie for our 4G Availability award — but this time with Telenet, after a draw with Orange six months ago. A 3 percentage point jump in Telenet's score saw it pass 90% and tie for the lead, with Orange dropping into third place.

Proximus keeps our Video Experience award, but its rivals are catching up

Proximus won our Video Experience award, but saw no improvement in the past six months, allowing its rivals to close the gap on the leader. There are now less than 3 points (on our scale of 0-100) separating Belgium's operators, while all three scored Very Good (65-75) rankings, meaning fast load times and very little stalling, even at higher resolutions.

Proximus remains the operator to beat — but its rivals are challenging the leader

The close-run contest in both 4G Availability and Download Speed Experience carried over into Belgium's three regions, where we saw draws in both metrics in Brussels, Flanders and Wallonia. Proximus was largely dominant across our other metrics, but its rivals are increasing the pressure on the leader.

Introduction

In our latest look at the Belgium mobile network experience, a brief glance at the awards table shows that Proximus remains the dominant operator. But Telenet made some impressive gains, forcing a draw for our 4G Availability award, and the challengers are making progress across the board. Proximus remains the one to beat in Belgium — but the country's other players are rising admirably to the challenge.

In this report, we've analyzed our data from the 90 days beginning at the start of May to see how the three national operators — Orange, Proximus and Telenet — stack up, both at a national level and in Belgium's three regions. Our analysis has found that competition remains high and for most users mobile network experience is improving, even in such a mature mobile market.

Opensignal Awards Table

Mobile Experience Awards, Belgium
September 2019, Belgium Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
September 2019, Belgium
Video Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
September 2019, Belgium
4G Availability
Download Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
Proximus
91.4
Orange
89.0
Telenet
91.5
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

It remains a very tight race in our 4G Availability analysis in Belgium. The award was again shared between two operators — but not the same ones as six months ago, thanks to a jump in Telenet's score. The operator increased its score by over 3 percentage points to pass the 90% milestone and force a draw for our national award with Proximus. Proximus also drew for first place in our last report, but with Orange — whose score has remained stagnant, seeing the France-based operator drop into third place in our 4G Availability table.

4G Availability
% of time
Proximus
91.4
Orange
89.0
Telenet
91.5
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

Video Experience

It's neck-and-neck in our Video Experience metric. Proximus has managed to keep hold of our award for the second report running, but hasn't seen any growth in its score in the last six months. Meanwhile, our users on both Orange and Telenet's networks saw their Video Experience scores improve by at least 1 point (on our scale of 0-100), meaning there are now less than 3 points separating all three of Belgium's operators.

Video Experience
in 0-100 points
Proximus
71.6
Orange
69.3
Telenet
69.7
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
73.6 (± 0.60) 71.9 (± 0.73) 73.8 (± 0.74)
3G Video Experience
52.4 (± 3.61) 53.8 (± 3.03) 45.5 (± 4.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
74 (± 0.60)
72 (± 0.73)
74 (± 0.74)
3G Video Experience in 0-100 points
52 (± 3.61)
54 (± 3.03)
46 (± 4.12)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

All three of the operators' scores are in the Very Good (65-75) zone of our Video Experience rankings. This means our users experience video streamed to their devices with generally fast loading times and only occasional stalling, but the experience might become somewhat inconsistent at the highest resolutions. These high rankings come as little surprise, since the country appeared in the top ten in our recent global State of Mobile Network Experience report. Belgium remains in an elite group of countries where all operators score Very Good or above for Video Experience.

Download Speed Experience

We saw a two-way tie in our Download Speed Experience metric, as Proximus was held to a draw by Telenet. But this tie was a result of a drop in Proximus’ users’ average speed rather than any growth in Telenet's score. Our users on Proximus' network saw their average Download Speed Experience drop by close to 3 Mbps, while neither Telenet nor Orange saw any significant change in their scores since our last report.

Download Speed Experience
in Mbps
Proximus
34.8
Orange
29.2
Telenet
36.2
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
37.6 (± 0.88) 32.8 (± 0.75) 41.4 (± 1.12)
3G Download Speed
7.6 (± 0.62) 8.5 (± 0.54) 5.3 (± 0.44)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Download Speed in Mbps
38 (± 0.88)
33 (± 0.75)
41 (± 1.12)
3G Download Speed in Mbps
8 (± 0.62)
8 (± 0.54)
5 (± 0.44)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

Proximus saw its download speed scores drop across the board, as our users suffered 4G Download Speeds falling by over 3 Mbps, while Proximus’ 3G Download Speed score dropped over 2 Mbps. Nonetheless, our users on Proximus' 4G network still enjoy average download speeds over 37 Mbps, while those on Telenet are getting speeds of over 41 Mbps. While these are not among the fastest download rates we have ever measured, they are very respectable, even in comparison with Belgium's mature European neighbours.

Upload Speed Experience

Proximus kept hold of our Upload Speed Experience award, with a winning score of 11.6 Mbps — over a megabit faster than its closest rival. Orange and Telenet saw a statistical tie for second place, both with scores around the 10 Mbps mark. Interestingly, in our supporting metrics, Proximus was fastest in our 4G Upload Speed measurements, while Telenet was marginally ahead of Orange. But our users on Orange were significantly ahead of this eon both rivals for 3G Upload Speed, resulting in a tie for second place in our overall Upload Speed Experience metric.

Upload Speed Experience
in Mbps
Proximus
11.6
Orange
9.9
Telenet
10.4
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
12.7 (± 0.29) 11.3 (± 0.30) 12.0 (± 0.38)
3G Upload Speed
1.4 (± 0.22) 1.9 (± 0.14) 1.4 (± 0.13)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.29)
11 (± 0.30)
12 (± 0.38)
3G Upload Speed in Mbps
1 (± 0.22)
2 (± 0.14)
1 (± 0.13)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

Latency Experience

Our latency scores are all moving steadily in the right direction, as Proximus kept our Latency Experience award with a score of 30.7 milliseconds — tantalizingly close to the 30ms milestone. Proximus improved its score by just under 1ms, but both Orange and Telenet saw higher improvements in their scores — of 1.7ms and 3.7ms respectively — to close the gap on the leader.

Latency Experience
in ms The lower the figure the better the latency
Proximus
30.7
Orange
33.7
Telenet
37.2
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
28.6 (± 0.22) 31.2 (± 0.24) 34.0 (± 0.23)
3G Latency
50.9 (± 2.58) 47.9 (± 1.62) 56.4 (± 1.79)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Latency in ms
29 (± 0.22)
31 (± 0.24)
34 (± 0.23)
3G Latency in ms
51 (± 2.58)
48 (± 1.62)
56 (± 1.79)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

Latency is an often overlooked metric as the benefits of a low latency connection aren't as obvious as fast speeds or wide-ranging availability. But latency affects the consumer mobile experience in many subtle ways as it is a measure of a network's response time, which can impact mobile services and apps in numerous ways. Lower latency connections mean webpages and videos begin loading faster and real-time communications apps experience less lag.

Regional Analysis

Proximus' Download Speed Experience woes continued in our analysis of Belgium's regions. In our last report, the operator came top in Brussels and Flanders, and was held to a draw in Wallonia by Telenet. But in this report, we saw ties between the two in all three regions, as Proximus' score in Flanders fell by over 6 Mbps.

The close-run race in 4G Availability was mirrored in the regions, as we saw draws in all three. Proximus and Telenet tied in Brussels and Flanders, while there was a three-way draw in Wallonia. Unsurprisingly, our users in the urban region of Brussels enjoyed the best 4G Availability, with all three operators scoring over the 90% mark.

Things remained pretty tight in the regions for Video Experience, where we saw two-way draws in both Brussels and Wallonia, while Proximus kept its lead in Flanders. And the operator remained dominant across our other two metrics, as it won all six of our regional awards in Upload Speed and Latency Experience. In our latest report, Proximus remains the operator to beat — but its rivals are making some serious gains on the leader.

Select any region below to display individual breakdown

Brussels

4G Availability
in Brussels
in %
Proximus
94.3
Orange
90.1
Telenet
92.9
Download Image
Video Experience
in Brussels
in 0-100 points
Proximus
73.7
Orange
72.3
Telenet
71.1
Download Image
Download Speed Experience
in Brussels
in Mbps
Proximus
41.5
Orange
30.2
Telenet
40.4
Download Image
Upload Speed Experience
in Brussels
in Mbps
Proximus
15.5
Orange
13.1
Telenet
13.4
Download Image
Latency Experience
in Brussels
in ms
Proximus
28.0
Orange
31.3
Telenet
35.4
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Flanders

4G Availability
in Flanders
in %
Proximus
91.6
Orange
88.9
Telenet
91.6
Download Image
Video Experience
in Flanders
in 0-100 points
Proximus
72.4
Orange
69.9
Telenet
70.2
Download Image
Download Speed Experience
in Flanders
in Mbps
Proximus
35.0
Orange
32.6
Telenet
36.7
Download Image
Upload Speed Experience
in Flanders
in Mbps
Proximus
11.6
Orange
10.2
Telenet
10.4
Download Image
Latency Experience
in Flanders
in ms
Proximus
30.5
Orange
33.4
Telenet
37.0
Download Image

Wallonia

4G Availability
in Wallonia
in %
Proximus
88.9
Orange
88.4
Telenet
86.1
Download Image
Video Experience
in Wallonia
in 0-100 points
Proximus
69.9
Orange
67.7
Telenet
69.1
Download Image
Download Speed Experience
in Wallonia
in Mbps
Proximus
32.1
Orange
25.6
Telenet
31.2
Download Image
Upload Speed Experience
in Wallonia
in Mbps
Proximus
10.3
Orange
8.7
Telenet
8.7
Download Image
Latency Experience
in Wallonia
in ms
Proximus
31.8
Orange
34.1
Telenet
39.4
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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