In our regional analysis, we compared 10 of Canada’s largest cities. While Telus won our national Download Speed experience award by a wide margin, it also won or shared all of our city-level awards in this category. But when we looked at some of the individual speeds measured in those 10 cities, we saw dramatic highs and lows.
For example, in Calgary, our Telus users saw blazing-fast average download speeds of 112.5 Mbps. However, in that same city, Freedom Mobile users experienced average download speeds of just 30.6 Mbps. Ottawa was another city with wide speed variables. Our Telus users saw average download speeds of 81.8 Mbps and our Freedom Mobile users saw download speeds of just 8.1 Mbps. In all but one of the 10 cities, our users on at least one operator had average overall download speeds greater than 80 Mbps — and some had speeds greater than 80 Mbps from multiple operators.
We also saw some impressive Video Experience scores. In Quebec, Montreal and Vancouver, there were three operators with Excellent Video Experience ratings. In Toronto, Edmonton, Ottawa, Kitchener, Hamilton, Toronto and Winnipeg there were two operators with Excellent Video Experience ratings, which is our highest possible score. In most cases the remaining major operators earned Very Good ratings. Freedom Mobile earned Very Good ratings in Hamilton, Calgary, Edmonton, Vancouver and Toronto. And Videotron earned Excellent ratings in Montreal and Quebec.
Canadian operators in the 10 cities we analyzed also performed well in another key metric: 4G Availability. In Quebec, Calgary and Edmonton our users were able to find 4G signals from Telus and Bell Mobility more than 95% of the time. And in Montreal our users were able to find 4G signals from Telus, Bell Mobility and Videotron more than 95% of the time.
In other metrics, we recorded Latency Experience scores of less than 35 milliseconds in six markets and sub-40ms in nine markets. And in Upload Speed Experience we recorded scores of 15 Mbps and above in six markets.
Select any region below to display individual breakdown