Mobile Network Experience Report Canada February 2020

Canada

Mobile Network Experience Report
February 2020

Opensignal Active Userbase in Canada
Total Devices
219,337
Total Measurements
626,729,203
Data Collection Period
Oct 01 Dec 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sue Marek Insights Analyst

Key findings

Telus breaks Download Speed Experience record by hitting 75 Mbps

Opensignal recorded big download speeds for users on all three of Canada's major operators but Telus once again won this category by scoring a whopping 75 Mbps in download speed. Bell Mobility saw a Download Speed Experience score of 69.6 Mbps while Rogers, meanwhile crossed the 50 Mbps download barrier with a score of 51.2 Mbps.

Telus and Rogers take a draw in first-ever Voice App Experience award

Telus and Rogers became the first two operators in Canada to draw for Opensignal's new Voice App Experience award, which assesses the perceived quality of voice calls on communication apps such as WhatsApp, Skype or Facebook Messenger. All three Canadian operators scored above 8 on a 100-point scale, which means they received a Good ranking in terms of user experience. Telus and Rogers edged out Bell Mobility, however, with scores of 81.2 and 80.9 respectively.

All three Canadian operators surpass 90% in 4G Availability

Just six months ago Telus became the first Canadian operator to surpass the elusive 90% mark in 4G Availability. Now all three Canadian operators have achieved that goal. Telus, once again, was the winner in the 4G Availability category by providing a 4G signal to our users 92.7% of the time. Bell Mobility was second with a 4G Availability score of 92.1% followed by Rogers with a score of 91.2%.

Telus and Bell Mobility score coveted Excellent ratings in Video Experience

Canadian operators realize the importance of delivering a high-quality Video Experience to their customers. Telus won this category with a score of 77 on a 100-point scale , earning it an Excellent rating. Bell Mobility came in second place with a score of 75.6, which also moves it into the Excellent category. This is a notable improvement because in Opensignal’s August 2019 Canada Report , Telus and Bell Mobility were both in the Very Good category and now have moved up to earn an Excellent rating. Only a handful of operators around the world have earned Excellent scores in Video Experience. This means that all our users on Bell and Telus’ network had a very consistent video experience with fast loading times and almost non-existent stalling.

Telus outpaces the competition to win five Opensignal awards

In this report, Telus won five of our awards outright and tied for the sixth award. Telus took first place awards in Download Speed Experience, Upload Speed Experience, Video Experience, Latency Experience and 4G Availability. It also scored a draw with Rogers in the Voice App Experience. While Opensignal users on all three Canadian operators saw improvements to their network experience, it’s important to note that Telus has managed to surpass its competitors in the majority of the metrics that Opensignal analyzes.

Introduction

Canada has some of the fastest 4G download and upload speeds in the world but that hasn’t stopped the country from planning to join the 5G bandwagon soon. Canadian operator Rogers announced earlier this year that it will start rolling out 5G in Vancouver, Toronto, Ottawa and Montreal with plans to expand to more than 20 more markets by year-end. Rogers will initially deploy 5G in its 2.5GHz spectrum and expand to its 600MHz 5G spectrum and 3.5GHz spectrum later this year Telus and Bell are working on 5G too, but have published less detail on their plans.

Rogers has also said it plans to use dynamic spectrum sharing, which allows the operator to run 4G and 5G on the same spectrum band and dynamically allocate spectrum between the two. This technology will be critical to Rogers as Canadian operators are facing some 5G spectrum challenges. Although Canada auctioned its 600 MHz spectrum in 2019, those channels still need to be cleared before operators can begin deployment. And Canadian carriers arewaiting for the government to auction 3.5 GHz spectrumlater this year.

Interestingly, Opensignal users in Canada now have download speeds that are almost as fast as our users in South Korea. We looked at how Canada stacks up against the rest of the world in Download Speed Experience and found that it is only slightly behind South Korea, which is known for providing its users with very fast network speeds. Our users on South Korean networks have an average download speed of 58.7 Mbps compared to our users on Canadian networks which have an average download speed of 55.4 Mbps. The average download speed for Canada includes the regional operators such as Freedom Wireless, Videotron and Sasktel which have significantly slower download speeds than the three national carriers. That’s why the average download speed for Canada is significantly lower than the speeds reported by individual operators. Rounding out the top five countries in Download Speed Experience are the Netherlands with 49.5 Mbps, Singapore with 45.9 Mbps and Australia with 45.6 Mbps.

In this latest report, we've analyzed the mobile network experience for Canada’s three nationwide operators, Telus, Bell Mobility and Rogers, over a 90-day period starting October 1 and ending December 29. Along with our national analysis, we've also examined the operators’ scores in 10 of the largest cities.

Opensignal Awards Table

Mobile Experience Awards, Canada
February 2020, Canada Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
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Mobile Experience Awards Winners
February 2020, Canada
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
Mobile Experience Awards Draws
February 2020, Canada
Voice App Experience
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Telus
77.0
Bell
75.6
Rogers
70.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

When it comes to delivering a decent video experience fewer operators have been able to achieve an Excellent rating (75-100 in our 100-point scale) in Opensignal’s Video Experience metric. In our 2019 Mobile Video Experience report, only six countries achieved Excellent ratings — Norway, the Czech Republic, Austria, Denmark, Hungary and the Netherlands. Canada was ranked No. 22 overall with scores in the Very Good category. But both Telus and Bell Mobility have now moved into the Excellent category. Telus scored 77 up from 69.8 in our August report and Bell Mobility achieved a score of 75.6 up from 68.6 in our last report. Rogers also saw notable improvement with a score of 70.2, which puts it in the Very Good category.

Video Experience
in 0-100 points
Telus
77.0
Bell
75.6
Rogers
70.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
78.5 (± 0.33) 77.9 (± 0.35) 73.5 (± 0.48)
3G Video Experience
58.0 (± 2.21) 53.3 (± 2.40) 46.0 (± 2.31)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
79 (± 0.33)
78 (± 0.35)
74 (± 0.48)
3G Video Experience in 0-100 points
58 (± 2.21)
53 (± 2.40)
46 (± 2.31)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

In our 4G Video Experience category, Telus earned an even higher score of 78.5, which is in the Excellent range (75-100). Bell Mobility was a close second with a score of 77.9. Rogers earned a score of 73.5 which puts it into the Very Good category./p>

It’s not surprising that when we look at 3G Video Experience, all Canadian operators saw their scores drop. Telus’ score dropped to 58, which is in the Good category (55-65 on a 100-point scale). Bell Mobility and Rogers both fell to the Fair category with scores of 53.3 and 46, respectively.

Voice App Experience

Voice apps such as WhatsApp, Skype and Facebook Messenger are becoming more popular thanks to ubiquitous mobile broadband. These apps offer a new way for users to talk to each other and Opensignal is now measuring the quality of our users’ experience on these apps.

In Opensignal’s inaugural Voice App Experience analysis all three operators in Canada achieved a Good ranking (80-87) with scores of 80 and above on a scale of 0-100 This means that many users on their network were satisfied with the voice app experience but some users might have experienced minor quality problems such as background noise, clicking or other distortion.

In terms of a winner, there was a tie. Telus secured a score of 81.2 and Rogers achieved a score of 80.9. Bell Mobility had the lowest score in the Voice App category with a score of 80.6.

Voice App Experience
in 0-100 points
Telus
81.2
Bell
80.6
Rogers
80.9
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
82.0 (± 0.23) 81.6 (± 0.23) 82.4 (± 0.22)
3G Voice App Experience
70.9 (± 1.15) 71.1 (± 0.97) 70.4 (± 0.95)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
82 (± 0.23)
82 (± 0.23)
82 (± 0.22)
3G Voice App Experience in 0-100 points
71 (± 1.15)
71 (± 0.97)
70 (± 0.95)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

In addition to the Voice App Experience metric, Opensignal also reported on two supporting measurements related to the voice app — the 4G Voice App Experience and the 3G Voice App Experience.

The 4G Voice App Experience measures the quality of experience for Opensignal users on an operator’s LTE connection. The 3G Voice App Experience measures the quality of experience for Opensignal users on an operator’s 3G network.

In the 4G Voice App Experience Rogers earned an 82.4 score, Telus scored 82 and Bell Mobility earned an 81.6 score. All of these scores fall into the Good ranking (80-87) on a scale of 0-100.

Not surprisingly, the three operators’ rankings dropped in the 3G Voice App Experience category. Bell Mobility ranked first with a score of 71.1, followed by Telus with 70.9 and Rogers with 70.4. This puts all three operators in the Poor category (66-74). A Poor ranking means that many users were dissatisfied because of call quality problems such as distortion, clicking sounds or silence.

Download Speed Experience

Telus and Bell Mobility made some impressive strides in Download Speed Experience. The overall download speed experienced by Telus users was a whopping 75 Mbps, one of the fastest results we see anywhere in the world. It was also 5.4 Mbps faster than its closest rival, Bell Mobility, which had a score of 69.6 Mbps, and 23.8 Mbps faster than Rogers, which had a 51.2 Mbps score.

Download Speed Experience
in Mbps
Telus
75.0
Bell
69.6
Rogers
51.2
0 18.75 37.5 56.25 75
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
80.5 (± 1.15) 76.3 (± 1.06) 57.5 (± 0.74)
3G Download Speed
5.4 (± 0.22) 5.6 (± 0.21) 4.9 (± 0.16)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Download Speed in Mbps
80 (± 1.15)
76 (± 1.06)
58 (± 0.74)
3G Download Speed in Mbps
5 (± 0.22)
6 (± 0.21)
5 (± 0.16)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

When we look at Download Speed Experience by technology type, Telus maintains its lead in 4G Download Speed with a score of 80.5 Mbps. Bell Mobility’s 4G speeds are slightly lower at 76.3 Mbps. However, both Telus and Bell Mobility are significantly faster than Rogers with a score of 57.5 Mbps.

Upload Speed Experience

Telus also dominates in Upload Speed Experience. Our users on Telus’ network on average achieved upload speeds of 12.8 Mbps, which puts Telus in first place. Bell Mobility came in second with our users clocking an upload speed of 11.8 Mbps. Rogers was only slightly behind Bell with our users hitting upload speeds of 11.7 Mbps on its network.

Upload Speed Experience
in Mbps
Telus
12.8
Bell
11.8
Rogers
11.7
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
13.8 (± 0.22) 12.9 (± 0.21) 13.2 (± 0.19)
3G Upload Speed
1.0 (± 0.07) 1.0 (± 0.07) 0.9 (± 0.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Upload Speed in Mbps
14 (± 0.22)
13 (± 0.21)
13 (± 0.19)
3G Upload Speed in Mbps
1 (± 0.07)
1 (± 0.07)
1 (± 0.06)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Interestingly, when we break down 3G versus 4G connections, we find our users on Rogers averaged 13.2 Mbps in the 4G Upload Speeds they experience, which is only slightly behind Telus. Our users on Telus’ 4G network saw upload speeds of 13.8 Mbps on average while our users on Bell Mobility saw upload speeds of 12.9 Mbps. Our users when connecting on 3G networks from Telus and Bell Mobility saw upload speeds of 1.0 Mbps, while Rogers users saw upload speeds on 3G of just 0.9 Mbps.

Latency Experience

Once again, Telus won our Latency Experience award with an average overall response time of 40.3 milliseconds. This is a slight improvement from the 41ms latency score we recorded on Telus’ network in our last report. Bell Mobility came in second with a latency score of 41.3ms and Rogers was third with a latency score of 45.2ms. Latency is an increasingly important metric. Lower latency scores mean less lag time when using real-time applications.

Latency Experience
in ms The lower the figure the better the latency
Telus
40.3
Bell
41.3
Rogers
45.2
0 12.5 25 37.5 50
The brackets represent confidence intervals.
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Latency Experience
Supporting Metrics
in ms
4G Latency
38.5 (± 0.18) 39.0 (± 0.20) 40.9 (± 0.25)
3G Latency
63.4 (± 1.97) 63.6 (± 1.75) 76.2 (± 1.44)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Latency in ms
38 (± 0.18)
39 (± 0.20)
41 (± 0.25)
3G Latency in ms
63 (± 1.97)
64 (± 1.75)
76 (± 1.44)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

When we break out connections by technology type, we find Telus remains the leader with a 4G Latency score of 38.5ms, just slightly lower and hence better than Bell Mobility, which had a Latency score of 39.0ms. Rogers, however, had the worst 4G Latency, with a 40.9ms score.

4G Availability

Telus won first place in our 4G Availability metric with a score of 92.7%, which means that our 4G users were able to access a 4G connection on Telus’ 4G network 92.7% of the time. Bell Mobility followed closely with a score of 92.1% and Rogers came in third with a respectable 91.2%.

4G Availability
% of time
Telus
92.7
Bell
92.1
Rogers
91.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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All three Canadian operators now surpass the 90% mark when it comes to 4G Availability. In our August 2019 report, only Telus had achieved that mark.

Regional Analysis

In our regional analysis, we compared 10 of Canada’s largest cities. While Telus won our national Download Speed experience award by a wide margin, it also won or shared all of our city-level awards in this category. But when we looked at some of the individual speeds measured in those 10 cities, we saw dramatic highs and lows.

For example, in Calgary, our Telus users saw blazing-fast average download speeds of 112.5 Mbps. However, in that same city, Freedom Mobile users experienced average download speeds of just 30.6 Mbps. Ottawa was another city with wide speed variables. Our Telus users saw average download speeds of 81.8 Mbps and our Freedom Mobile users saw download speeds of just 8.1 Mbps. In all but one of the 10 cities, our users on at least one operator had average overall download speeds greater than 80 Mbps — and some had speeds greater than 80 Mbps from multiple operators.

We also saw some impressive Video Experience scores. In Quebec, Montreal and Vancouver, there were three operators with Excellent Video Experience ratings. In Toronto, Edmonton, Ottawa, Kitchener, Hamilton, Toronto and Winnipeg there were two operators with Excellent Video Experience ratings, which is our highest possible score. In most cases the remaining major operators earned Very Good ratings. Freedom Mobile earned Very Good ratings in Hamilton, Calgary, Edmonton, Vancouver and Toronto. And Videotron earned Excellent ratings in Montreal and Quebec.

Canadian operators in the 10 cities we analyzed also performed well in another key metric: 4G Availability. In Quebec, Calgary and Edmonton our users were able to find 4G signals from Telus and Bell Mobility more than 95% of the time. And in Montreal our users were able to find 4G signals from Telus, Bell Mobility and Videotron more than 95% of the time.

In other metrics, we recorded Latency Experience scores of less than 35 milliseconds in six markets and sub-40ms in nine markets. And in Upload Speed Experience we recorded scores of 15 Mbps and above in six markets.

Select any region below to display individual breakdown

Calgary

Video Experience
in Calgary
in 0-100 points
Telus
81.6
Freedom Mobile
74.9
Bell
80.7
Rogers
71.7
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Voice App Experience
in Calgary
in 0-100 points
Telus
83.2
Freedom Mobile
81.7
Bell
82.8
Rogers
82.0
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Download Speed Experience
in Calgary
in Mbps
Telus
112.5
Freedom Mobile
30.6
Bell
93.7
Rogers
60.5
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Upload Speed Experience
in Calgary
in Mbps
Telus
19.6
Freedom Mobile
11.3
Bell
17.3
Rogers
15.0
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Latency Experience
in Calgary
in ms
Telus
31.7
Freedom Mobile
56.1
Bell
32.5
Rogers
48.4
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4G Availability
in Calgary
in %
Telus
96.6
Freedom Mobile
93.4
Bell
96.2
Rogers
94.7
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Edmonton

Video Experience
in Edmonton
in 0-100 points
Telus
78.8
Freedom Mobile
71.3
Bell
80.6
Rogers
71.5
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Voice App Experience
in Edmonton
in 0-100 points
Telus
82.4
Freedom Mobile
81.7
Bell
82.3
Rogers
82.4
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Download Speed Experience
in Edmonton
in Mbps
Telus
101.8
Freedom Mobile
29.4
Bell
99.9
Rogers
66.7
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Upload Speed Experience
in Edmonton
in Mbps
Telus
17.5
Freedom Mobile
10.2
Bell
17.0
Rogers
15.5
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Latency Experience
in Edmonton
in ms
Telus
37.7
Freedom Mobile
57.6
Bell
38.7
Rogers
55.0
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4G Availability
in Edmonton
in %
Telus
96.8
Freedom Mobile
90.0
Bell
96.5
Rogers
93.2
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Hamilton

Video Experience
in Hamilton
in 0-100 points
Telus
77.9
Freedom Mobile
68.6
Bell
80.1
Rogers
70.4
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Voice App Experience
in Hamilton
in 0-100 points
Telus
81.8
Freedom Mobile
80.1
Bell
82.1
Rogers
81.8
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Download Speed Experience
in Hamilton
in Mbps
Telus
88.4
Freedom Mobile
25.0
Bell
82.9
Rogers
52.8
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Upload Speed Experience
in Hamilton
in Mbps
Telus
12.7
Freedom Mobile
8.3
Bell
12.3
Rogers
11.2
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Latency Experience
in Hamilton
in ms
Telus
36.1
Freedom Mobile
44.6
Bell
34.6
Rogers
35.4
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4G Availability
in Hamilton
in %
Telus
93.6
Freedom Mobile
84.8
Bell
93.6
Rogers
94.4
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Kitchener

Video Experience
in Kitchener
in 0-100 points
Telus
79.6
Bell
76.9
Rogers
72.0
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Voice App Experience
in Kitchener
in 0-100 points
Telus
82.5
Bell
80.6
Rogers
82.9
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Download Speed Experience
in Kitchener
in Mbps
Telus
74.8
Bell
77.0
Rogers
58.9
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Upload Speed Experience
in Kitchener
in Mbps
Telus
12.0
Bell
10.3
Rogers
11.8
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Latency Experience
in Kitchener
in ms
Telus
35.9
Bell
36.1
Rogers
39.0
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4G Availability
in Kitchener
in %
Telus
93.5
Bell
94.0
Rogers
93.9
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Montreal

Video Experience
in Montreal
in 0-100 points
Telus
80.7
Videotron
79.8
Bell
80.6
Rogers
70.1
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Voice App Experience
in Montreal
in 0-100 points
Telus
82.7
Videotron
82.7
Bell
83.0
Rogers
82.6
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Download Speed Experience
in Montreal
in Mbps
Telus
102.4
Videotron
38.9
Bell
96.1
Rogers
58.4
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Upload Speed Experience
in Montreal
in Mbps
Telus
16.9
Videotron
14.5
Bell
16.2
Rogers
13.7
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Latency Experience
in Montreal
in ms
Telus
32.0
Videotron
33.7
Bell
33.5
Rogers
38.7
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4G Availability
in Montreal
in %
Telus
95.8
Videotron
96.1
Bell
96.6
Rogers
94.8
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Ottawa

Video Experience
in Ottawa
in 0-100 points
Telus
79.8
Freedom Mobile
59.0
Bell
77.5
Rogers
70.2
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Voice App Experience
in Ottawa
in 0-100 points
Telus
83.2
Freedom Mobile
80.7
Bell
82.2
Rogers
81.5
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Download Speed Experience
in Ottawa
in Mbps
Telus
81.8
Freedom Mobile
8.1
Bell
69.7
Rogers
52.4
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Upload Speed Experience
in Ottawa
in Mbps
Telus
13.4
Freedom Mobile
4.9
Bell
11.0
Rogers
12.1
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Latency Experience
in Ottawa
in ms
Telus
35.5
Freedom Mobile
59.4
Bell
39.2
Rogers
43.1
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4G Availability
in Ottawa
in %
Telus
96.1
Freedom Mobile
85.5
Bell
93.4
Rogers
92.2
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Quebec

Video Experience
in Quebec
in 0-100 points
Telus
80.0
Videotron
78.1
Bell
82.0
Rogers
67.2
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Voice App Experience
in Quebec
in 0-100 points
Telus
83.6
Videotron
82.2
Bell
81.9
Rogers
81.5
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Download Speed Experience
in Quebec
in Mbps
Telus
88.5
Videotron
36.2
Bell
98.3
Rogers
57.5
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Upload Speed Experience
in Quebec
in Mbps
Telus
13.4
Videotron
14.0
Bell
14.6
Rogers
14.7
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Latency Experience
in Quebec
in ms
Telus
35.6
Videotron
34.4
Bell
36.8
Rogers
43.4
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4G Availability
in Quebec
in %
Telus
95.0
Videotron
95.8
Bell
95.9
Rogers
92.0
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Toronto

Video Experience
in Toronto
in 0-100 points
Telus
79.0
Freedom Mobile
70.4
Bell
78.5
Rogers
74.1
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Voice App Experience
in Toronto
in 0-100 points
Telus
82.4
Freedom Mobile
80.9
Bell
82.3
Rogers
81.4
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Download Speed Experience
in Toronto
in Mbps
Telus
92.5
Freedom Mobile
25.8
Bell
86.8
Rogers
58.4
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Upload Speed Experience
in Toronto
in Mbps
Telus
16.1
Freedom Mobile
9.8
Bell
15.5
Rogers
14.7
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Latency Experience
in Toronto
in ms
Telus
33.7
Freedom Mobile
43.3
Bell
33.9
Rogers
34.7
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4G Availability
in Toronto
in %
Telus
93.7
Freedom Mobile
88.8
Bell
93.6
Rogers
93.1
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Vancouver

Video Experience
in Vancouver
in 0-100 points
Telus
80.0
Freedom Mobile
72.7
Bell
80.2
Rogers
75.0
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Voice App Experience
in Vancouver
in 0-100 points
Telus
81.9
Freedom Mobile
80.8
Bell
82.4
Rogers
81.1
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Download Speed Experience
in Vancouver
in Mbps
Telus
90.8
Freedom Mobile
28.3
Bell
82.8
Rogers
57.1
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Upload Speed Experience
in Vancouver
in Mbps
Telus
16.3
Freedom Mobile
9.6
Bell
15.1
Rogers
13.7
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Latency Experience
in Vancouver
in ms
Telus
32.5
Freedom Mobile
40.5
Bell
33.9
Rogers
40.2
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4G Availability
in Vancouver
in %
Telus
96.4
Freedom Mobile
86.8
Bell
95.9
Rogers
94.5
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Winnipeg

Video Experience
in Winnipeg
in 0-100 points
Telus
81.0
Bell
75.5
Rogers
64.3
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Voice App Experience
in Winnipeg
in 0-100 points
Telus
82.6
Bell
81.2
Rogers
82.1
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Download Speed Experience
in Winnipeg
in Mbps
Telus
97.1
Bell
67.4
Rogers
56.5
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Upload Speed Experience
in Winnipeg
in Mbps
Telus
15.0
Bell
12.8
Rogers
11.2
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Latency Experience
in Winnipeg
in ms
Telus
51.2
Bell
64.8
Rogers
68.6
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4G Availability
in Winnipeg
in %
Telus
95.3
Bell
89.8
Rogers
90.4
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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