Mobile Network Experience Report Hong Kong November 2019

Hong Kong

Mobile Network Experience Report
November 2019

Opensignal Active Userbase in Hong Kong
Total Devices
49,330
Total Measurements
96,677,802
Data Collection Period
Jul 01 Sep 28, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

SmarTone secures Hong Kong's first Voice App Experience award

SmarTone became Hong Kong’s first operator to win Opensignal’s new and unique Voice App Experience award. We saw fierce competition between all four operators but SmarTone was the only operator to achieve a Good rating (80-87), while the remaining three landed in the Fair ranking bracket (74-80), missing the higher rating by a hair. Voice App Experience quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks.

4G Availability in Hong Kong is impressively high across all four networks

It was a four-way split in our 4G Availability category, as all four operators in Hong Kong came neck and neck with scores above the 90% mark. This means that our users on each of the four networks in Hong Kong, on average, connected to 4G services more than 90% of the time. Such high scores reflect the omnipresence of LTE in the city, which will aid a smoother transition to 5G as the operators plan the roll-out of the next generation of mobile technology.

Standoff between 3 and csl continues for our Video Experience award

3 and csl retained a Very Good rating (65-75 on a 100-point scale) in Video Experience; the operators challenged each other to win this category but ended up in a dead heat for a second time. CMHK also showed improvements but was less than a point shy of achieving the same rating. A Very Good rating indicates that our users enjoyed short load times and little stalling during playback, even at higher resolutions.

csl continues to dominate our speed metrics

csl remained the undisputed winner in both our Download and Upload Speed Experience categories. csl’s leading Download Speed Experience of 22.9 Mbps was approximately 15% faster than 3’s, 38% faster than CMHK’s, and 55% faster than SmarTone’s — who scored 19.8 Mbps, 16.6 Mbps, and 14.8 Mbps respectively. Meanwhile, in the Upload Speed Experience category, csl’s winning score of 8.6 Mbps was at least 1.3 Mbps ahead of its competitors.

csl challenges CMHK in Latency Experience

csl and CMHK ended in a draw for our Latency Experience award, as the former improved its score by one point to challenge CMHK. But it was on 3’s network that our users saw the greatest improvement — of 5 milliseconds (ms) — from our previous report Network responsiveness in Hong Kong is commendable as our users on all four networks now experience latencies well below 40ms. The lower the latency is on a network, the better the user experience is for a host of mobile applications and services, from web browsing and Voice-over-IP to real-time multiplayer gaming.

Introduction

Hong Kong is a small but well-developed mobile market that is among the world's elite territories in terms of Mobile Network Experience. While the city is embarking on the path to 5G, Opensignal used real-world data to compare the performance of Hong Kong’s four operators in their existing 3G and 4G networks across our six key award metrics. We found that fierce competition continues to exist between them. In our 4G Availability metric, all four operators scored above 90%, meaning that our users in Hong Kong were able to latch on to a 4G signal more than nine out of ten times. The scores in this category did not increase much across the board, a sign that operators’ networks have reached maturity.

Our users in Hong Kong enjoy impressively fast Upload speeds, but there is quite a lot of room for improvement in Download Speed Experience: csl remained the only operator with average download speeds greater than 20 Mbps, which is substantially slower than the speeds offered by operators in other Asian countries. But in terms of network responsiveness, all four operators scored below 40 milliseconds, indicating that Hong Kong excels in our Latency Experience metric.

In our Voice App Experience, a brand new measure of users’ experience of over-the-top (OTT) voice calls, only one operator — SmarTone — garnered a Good rating to win our Voice App Experience award. In our Video Experience measurements, on the other hand, all the operators rated Good or above.

Opensignal Awards Table

Mobile Experience Awards, Hong Kong
November 2019, Hong Kong Report
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
November 2019, Hong Kong
Voice App Experience
Download Speed Experience
Upload Speed Experience
Mobile Experience Awards Draws
November 2019, Hong Kong
4G Availability
Video Experience
Latency Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
csl
93.3
3
93.7
SmarTone
91.2
CMHK
93.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

4G Availability
% of time
csl
93.3
3
93.7
SmarTone
91.2
CMHK
93.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

Video Experience

Video Experience
in 0-100 points
csl
68.9
3
69.1
SmarTone
57.3
CMHK
64.3
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
70.4 (± 1.34) 69.7 (± 1.44) 59.8 (± 2.17) 66.6 (± 1.40)
3G Video Experience
54.6 (± 5.34) 36.2 (± 5.73) 40.5 (± 4.75)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
70 (± 1.34)
70 (± 1.44)
60 (± 2.17)
67 (± 1.40)
3G Video Experience in 0-100 points
55 (± 5.34)
36 (± 5.73)
41 (± 4.75)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
csl
79.2
3
79.1
SmarTone
81.4
CMHK
79.0
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.4 (± 0.92) 79.1 (± 1.23) 81.9 (± 0.74) 79.7 (± 0.77)
3G Voice App Experience
77.1 (± 3.17) 77.3 (± 3.27) 71.8 (± 4.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.92)
79 (± 1.23)
82 (± 0.74)
80 (± 0.77)
3G Voice App Experience in 0-100 points
77 (± 3.17)
77 (± 3.27)
72 (± 4.01)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
csl
22.9
3
19.8
SmarTone
14.8
CMHK
16.6
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
24.5 (± 0.91) 20.9 (± 0.80) 16.2 (± 0.91) 17.8 (± 0.65)
3G Download Speed
7.1 (± 0.73) 2.9 (± 0.27) 4.1 (± 0.40)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Download Speed in Mbps
24 (± 0.91)
21 (± 0.80)
16 (± 0.91)
18 (± 0.65)
3G Download Speed in Mbps
7 (± 0.73)
3 (± 0.27)
4 (± 0.40)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
csl
8.6
3
7.0
SmarTone
5.0
CMHK
7.3
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.2 (± 0.38) 7.5 (± 0.35) 5.5 (± 0.24) 8.0 (± 0.35)
3G Upload Speed
1.9 (± 0.21) 0.9 (± 0.10) 1.0 (± 0.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.38)
7 (± 0.35)
5 (± 0.24)
8 (± 0.35)
3G Upload Speed in Mbps
2 (± 0.21)
1 (± 0.10)
1 (± 0.12)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
csl
31.3
3
36.0
SmarTone
36.4
CMHK
31.0
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
30.3 (± 0.37) 35.3 (± 0.53) 33.8 (± 0.34) 28.5 (± 0.32)
3G Latency
40.4 (± 2.44) 58.2 (± 3.03) 55.9 (± 4.20)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Latency in ms
30 (± 0.37)
35 (± 0.53)
34 (± 0.34)
29 (± 0.32)
3G Latency in ms
40 (± 2.44)
58 (± 3.03)
56 (± 4.20)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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