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csl won both our Download and Upload Speed Experience awards with scores well ahead of its competitors. Its average download connection of 22.1 Mbps was the only Download Speed Experience score over 20 Mbps, and csl's average upload connection of 9.5 Mbps was a full 2 Mbps faster than its nearest rival's, according to our measurements.
3 and csl drew for our Video Experience award. The two were the only operators in Hong Kong to achieve a Very Good rating (65-75) in our 100-point Video Experience scale, which means that video generally was quick to begin playing and experienced few interruptions.
All four of Hong Kong's operators had 4G Availability scores greater than 90%, meaning our users were able to find an LTE signal more than 9 times out of 10. The city certainly isn't suffering for lack of 4G connections. The four operators' scores in this metric were extremely close, producing a three-way tie for our 4G Availability award.
Network response time throughout Hong Kong is admirable with three of the four operators delivering Latency Experience scores below 40 milliseconds. CMHK came out with the win in this category, though, barely beating csl with a score of 31.1ms.
Hong Kong's mobile broadband networks excel at many things. The city has world-class 4G reach with all four operators able to supply our users with LTE connections more than 90% of the time. Hong Kong has extremely nimble networks as a result of its low latencies. Mobile video quality rates highly according to our Video Experience tests. And Hong Kong's upload speeds are quite fast. But the one area Hong Kong falls short in is Download Speed Experience. Only one operator, csl, averaged download speeds greater than 20 Mbps, while Hong Kong's counterparts in Asia are pushing Download Speed Experience scores beyond the 30 Mbps and even 40 Mbps mark.
| Mobile Experience Awards Hong Kong | ||||
|---|---|---|---|---|
May 2019,
Hong Kong Report
|
c
csl
|
3
3
|
S
SmarTone
|
C
CMHK
|
4G Availability
| ||||
Video Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
Latency Experience
| ||||
|
Mobile Experience Awards Winners
|
May 2019,
Hong Kong
|
|---|---|
|
Download Speed Experience
|
c
csl
|
|
Upload Speed Experience
|
c
csl
|
|
Latency Experience
|
C
CMHK
|
|
Mobile Experience Awards Draws
|
May 2019, Hong Kong
|
|---|---|
|
4G Availability
|
c
csl
3
3
C
CMHK
|
|
Video Experience
|
c
csl
3
3
|
|
Video Experience
Additional Metrics |
c
csl
|
3
3
|
S
SmarTone
|
C
CMHK
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 68.4 (± 1.62) | — | 62.3 (± 1.95) | 64.3 (± 1.96) |
|
3G Video Experience
| 56.1 (± 5.81) | — | 40.1 (± 5.15) | 48.6 (± 7.38) |
| 4G Video Experience | in 0-100 points |
|
c
csl
|
68 (± 1.62) |
|
3
3
|
— |
|
S
SmarTone
|
62 (± 1.95) |
|
C
CMHK
|
64 (± 1.96) |
| 3G Video Experience | in 0-100 points |
|
c
csl
|
56 (± 5.81) |
|
3
3
|
— |
|
S
SmarTone
|
40 (± 5.15) |
|
C
CMHK
|
49 (± 7.38) |
|
Download Speed Experience
Additional Metrics |
c
csl
|
3
3
|
S
SmarTone
|
C
CMHK
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 23.4 (± 0.82) | 17.8 (± 0.66) | 13.2 (± 0.57) | 16.6 (± 0.68) |
|
3G Download Speed
| 6.2 (± 0.65) | 6.2 (± 0.58) | 3.7 (± 0.37) | 4.2 (± 0.51) |
| 4G Download Speed | in Mbps |
|
c
csl
|
23 (± 0.82) |
|
3
3
|
18 (± 0.66) |
|
S
SmarTone
|
13 (± 0.57) |
|
C
CMHK
|
17 (± 0.68) |
| 3G Download Speed | in Mbps |
|
c
csl
|
6 (± 0.65) |
|
3
3
|
6 (± 0.58) |
|
S
SmarTone
|
4 (± 0.37) |
|
C
CMHK
|
4 (± 0.51) |
|
Upload Speed Experience
Additional Metrics |
c
csl
|
3
3
|
S
SmarTone
|
C
CMHK
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 10.1 (± 0.42) | 7.9 (± 0.35) | 5.5 (± 0.21) | 8.0 (± 0.41) |
|
3G Upload Speed
| 2.1 (± 0.20) | 2.2 (± 0.27) | 1.0 (± 0.10) | 1.5 (± 0.20) |
| 4G Upload Speed | in Mbps |
|
c
csl
|
10 (± 0.42) |
|
3
3
|
8 (± 0.35) |
|
S
SmarTone
|
6 (± 0.21) |
|
C
CMHK
|
8 (± 0.41) |
| 3G Upload Speed | in Mbps |
|
c
csl
|
2 (± 0.20) |
|
3
3
|
2 (± 0.27) |
|
S
SmarTone
|
1 (± 0.10) |
|
C
CMHK
|
2 (± 0.20) |
|
Latency Experience
Additional Metrics |
c
csl
|
3
3
|
S
SmarTone
|
C
CMHK
|
|---|---|---|---|---|
| in ms | ||||
|
4G Latency
| 31.4 (± 0.47) | 41.2 (± 0.68) | 33.8 (± 0.36) | 30.0 (± 0.39) |
|
3G Latency
| 42.4 (± 2.66) | 46.5 (± 3.60) | 64.1 (± 3.01) | 43.1 (± 3.00) |
| 4G Latency | in ms |
|
c
csl
|
31 (± 0.47) |
|
3
3
|
41 (± 0.68) |
|
S
SmarTone
|
34 (± 0.36) |
|
C
CMHK
|
30 (± 0.39) |
| 3G Latency | in ms |
|
c
csl
|
42 (± 2.66) |
|
3
3
|
46 (± 3.60) |
|
S
SmarTone
|
64 (± 3.01) |
|
C
CMHK
|
43 (± 3.00) |
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