Mobile Network Experience Report Hong Kong May 2019

Hong Kong

Mobile Network Experience Report
May 2019

Opensignal Active Userbase in Hong Kong
Total Devices
57,010
Total Measurements
187,626,277
Data Collection Period
Jan 01 Mar 31, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Kevin Fitchard Principal Analyst

Key findings

csl dominates our speed metrics

csl won both our Download and Upload Speed Experience awards with scores well ahead of its competitors. Its average download connection of 22.1 Mbps was the only Download Speed Experience score over 20 Mbps, and csl's average upload connection of 9.5 Mbps was a full 2 Mbps faster than its nearest rival's, according to our measurements.

3 and csl go head to head for our Video Experience award

3 and csl drew for our Video Experience award. The two were the only operators in Hong Kong to achieve a Very Good rating (65-75) in our 100-point Video Experience scale, which means that video generally was quick to begin playing and experienced few interruptions.

4G signals in Hong Kong are ubiquitous

All four of Hong Kong's operators had 4G Availability scores greater than 90%, meaning our users were able to find an LTE signal more than 9 times out of 10. The city certainly isn't suffering for lack of 4G connections. The four operators' scores in this metric were extremely close, producing a three-way tie for our 4G Availability award.

CMHK edges out CSL for our Latency Experience award

Network response time throughout Hong Kong is admirable with three of the four operators delivering Latency Experience scores below 40 milliseconds. CMHK came out with the win in this category, though, barely beating csl with a score of 31.1ms.

Introduction

Hong Kong's mobile broadband networks excel at many things. The city has world-class 4G reach with all four operators able to supply our users with LTE connections more than 90% of the time. Hong Kong has extremely nimble networks as a result of its low latencies. Mobile video quality rates highly according to our Video Experience tests. And Hong Kong's upload speeds are quite fast. But the one area Hong Kong falls short in is Download Speed Experience. Only one operator, csl, averaged download speeds greater than 20 Mbps, while Hong Kong's counterparts in Asia are pushing Download Speed Experience scores beyond the 30 Mbps and even 40 Mbps mark.

Opensignal Awards Table

Mobile Experience Awards, Hong Kong
May 2019, Hong Kong Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
May 2019, Hong Kong
Download Speed Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
May 2019, Hong Kong
4G Availability
Video Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
csl
95.0
3
93.7
SmarTone
92.5
CMHK
93.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

4G Availability
% of time
csl
95.0
3
93.7
SmarTone
92.5
CMHK
93.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

Video Experience

Video Experience
in 0-100 points
csl
67.5
3
67.0
SmarTone
60.0
CMHK
63.0
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
68.4 (± 1.62) 62.3 (± 1.95) 64.3 (± 1.96)
3G Video Experience
56.1 (± 5.81) 40.1 (± 5.15) 48.6 (± 7.38)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
68 (± 1.62)
62 (± 1.95)
64 (± 1.96)
3G Video Experience in 0-100 points
56 (± 5.81)
40 (± 5.15)
49 (± 7.38)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
csl
22.1
3
16.7
SmarTone
12.3
CMHK
15.6
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
23.4 (± 0.82) 17.8 (± 0.66) 13.2 (± 0.57) 16.6 (± 0.68)
3G Download Speed
6.2 (± 0.65) 6.2 (± 0.58) 3.7 (± 0.37) 4.2 (± 0.51)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2019 | © Opensignal Limited
4G Download Speed in Mbps
23 (± 0.82)
18 (± 0.66)
13 (± 0.57)
17 (± 0.68)
3G Download Speed in Mbps
6 (± 0.65)
6 (± 0.58)
4 (± 0.37)
4 (± 0.51)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
csl
9.5
3
7.3
SmarTone
5.1
CMHK
7.5
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.1 (± 0.42) 7.9 (± 0.35) 5.5 (± 0.21) 8.0 (± 0.41)
3G Upload Speed
2.1 (± 0.20) 2.2 (± 0.27) 1.0 (± 0.10) 1.5 (± 0.20)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2019 | © Opensignal Limited
4G Upload Speed in Mbps
10 (± 0.42)
8 (± 0.35)
6 (± 0.21)
8 (± 0.41)
3G Upload Speed in Mbps
2 (± 0.20)
2 (± 0.27)
1 (± 0.10)
2 (± 0.20)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
csl
32.3
3
41.7
SmarTone
36.8
CMHK
31.1
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
31.4 (± 0.47) 41.2 (± 0.68) 33.8 (± 0.36) 30.0 (± 0.39)
3G Latency
42.4 (± 2.66) 46.5 (± 3.60) 64.1 (± 3.01) 43.1 (± 3.00)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2019 | © Opensignal Limited
4G Latency in ms
31 (± 0.47)
41 (± 0.68)
34 (± 0.36)
30 (± 0.39)
3G Latency in ms
42 (± 2.66)
46 (± 3.60)
64 (± 3.01)
43 (± 3.00)
Mobile Network Experience Report | May 2019 | © Opensignal Inc.
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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