Mobile Network Experience Report Cambodia February 2019

Cambodia

Mobile Network Experience Report
February 2019

Opensignal Active Userbase in Cambodia
Total Devices
164,287
Total Measurements
570,386,548
Data Collection Period
Oct 01 Dec 29, 2018

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Kevin Fitchard Principal Analyst

Summary

As 4G gets its legs in Cambodia, we're starting to see some interesting changes in the mobile broadband market. 4G's reach is growing considerably. All three nationwide Cambodian operators now have 4G Availability scores above 70%, with Smart Axiata becoming the first domestic operator to surpass 80% in our analysis. As 4G services become more accessible, however, speeds are falling. We saw significant drops in the Download Speed Experience scores of the two leading operators Cellcard and Smart Axiata in our measurements.

Mobile Experience Awards February 2019, Cambodia Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
February 2019, Cambodia
4G Availability
Download Speed Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
February 2019, Cambodia
Video Experience
Download Image

Key findings

Smart Axiata climbs above 80% in 4G Availability

Cambodia hit a crucial milestone in Opensignal's most recent test period: Smart became the first operator in the country to surpass 80% 4G Availability, a sign that the operator is reaching 4G maturity. Our users on Smart's networks were able to find an LTE signal 81.7% of the time. All three major operators are now above 70% availability in our analysis.

Cellcard and Smart tie in Video Experience

Cellcard and Smart were statistically tied for our Video Experience award, but despite their close showings, neither operator did particularly well in this metric. Cellcard's score of 44.3 and Smart's score to 45.9 put them both in the Fair range of our 100-point Video Experience scale, meaning that video streams suffered long loading times and frequent interruptions during playback, especially at higher resolutions.

Download speeds are declining in Cambodia

Our analysis found that Cambodia's mobile broadband speeds are continuing to fall. Cellcard won our Download Speed Experience award with an average connection of 8.3 Mbps, but in our August report Cellcard's overall download speed was nearly 2 Mbps higher. Smart's Download Speed Experience score also dropped from 8.4 Mbps to 7.1 Mbps.

Metfone lags behind its peers in most metrics

While Metfone landed in second place in our 4G Availability measurements, it remains well behind its rivals in in most of our metrics. It was the only major operator in Cambodia to receive a Poor score in our Video Experience rating, and Metfone's Download and Upload Speed Experience averages were well behind the categories' leader Cellcard.

National Analysis

4G Availability

4G Availability
in %
Cellcard
71.6
Smart Axiata
81.7
Metfone
75.0
0 21.25 42.5 63.75 85
Download Image

Video Experience

Video Experience
in 0-100 points
Cellcard
44.3
Smart Axiata
45.9
Metfone
28.8
0 12.5 25 37.5 50
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
53.5 (± 2.11) 52.6 (± 1.88) 35.8 (± 3.18)
3G Video Experience
31.2 (± 4.67) 30.1 (± 3.65) 18.8 (± 2.96)
Mobile Network Experience Report | February 2019 | © Opensignal Inc.
4G Video Experience in 0-100 points
54 (± 2.11)
53 (± 1.88)
36 (± 3.18)
3G Video Experience in 0-100 points
31 (± 4.67)
30 (± 3.65)
19 (± 2.96)
Mobile Network Experience Report | February 2019 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Cellcard
8.3
Smart Axiata
7.1
Metfone
2.4
0 2.5 5 7.5 10
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
12.2 (± 0.34) 9.2 (± 0.18) 2.9 (± 0.06)
3G Download Speed
2.8 (± 0.12) 2.1 (± 0.06) 1.7 (± 0.04)
Mobile Network Experience Report | February 2019 | © Opensignal Inc.
4G Download Speed in Mbps
12 (± 0.34)
9 (± 0.18)
3 (± 0.06)
3G Download Speed in Mbps
3 (± 0.12)
2 (± 0.06)
2 (± 0.04)
Mobile Network Experience Report | February 2019 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Cellcard
2.4
Smart Axiata
1.8
Metfone
1.5
0 0.625 1.25 1.875 2.5
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
3.4 (± 0.12) 2.3 (± 0.08) 2.1 (± 0.05)
3G Upload Speed
0.9 (± 0.04) 0.5 (± 0.03) 0.7 (± 0.03)
Mobile Network Experience Report | February 2019 | © Opensignal Inc.
4G Upload Speed in Mbps
3 (± 0.12)
2 (± 0.08)
2 (± 0.05)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.03)
1 (± 0.03)
Mobile Network Experience Report | February 2019 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms
Cellcard
72.0
Smart Axiata
63.0
Metfone
72.2
0 18.75 37.5 56.25 75
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
58.3 (± 0.58) 52.3 (± 0.54) 58.7 (± 0.67)
3G Latency
91.4 (± 2.09) 88.3 (± 1.71) 91.2 (± 1.51)
Mobile Network Experience Report | February 2019 | © Opensignal Inc.
4G Latency in ms
58 (± 0.58)
52 (± 0.54)
59 (± 0.67)
3G Latency in ms
91 (± 2.09)
88 (± 1.71)
91 (± 1.51)
Mobile Network Experience Report | February 2019 | © Opensignal Inc.
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

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