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Cambodia hit a crucial milestone in Opensignal's most recent test period: Smart became the first operator in the country to surpass 80% 4G Availability, a sign that the operator is reaching 4G maturity. Our users on Smart's networks were able to find an LTE signal 81.7% of the time. All three major operators are now above 70% availability in our analysis.
Cellcard and Smart were statistically tied for our Video Experience award, but despite their close showings, neither operator did particularly well in this metric. Cellcard's score of 44.3 and Smart's score to 45.9 put them both in the Fair range of our 100-point Video Experience scale, meaning that video streams suffered long loading times and frequent interruptions during playback, especially at higher resolutions.
Our analysis found that Cambodia's mobile broadband speeds are continuing to fall. Cellcard won our Download Speed Experience award with an average connection of 8.3 Mbps, but in our August report Cellcard's overall download speed was nearly 2 Mbps higher. Smart's Download Speed Experience score also dropped from 8.4 Mbps to 7.1 Mbps.
While Metfone landed in second place in our 4G Availability measurements, it remains well behind its rivals in in most of our metrics. It was the only major operator in Cambodia to receive a Poor score in our Video Experience rating, and Metfone's Download and Upload Speed Experience averages were well behind the categories' leader Cellcard.
As 4G gets its legs in Cambodia, we're starting to see some interesting changes in the mobile broadband market. 4G's reach is growing considerably. All three nationwide Cambodian operators now have 4G Availability scores above 70%, with Smart Axiata becoming the first domestic operator to surpass 80% in our analysis. As 4G services become more accessible, however, speeds are falling. We saw significant drops in the Download Speed Experience scores of the two leading operators Cellcard and Smart Axiata in our measurements.
| Mobile Experience Awards Cambodia | |||
|---|---|---|---|
February 2019,
Cambodia Report
|
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
4G Availability
| |||
Video Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
Latency Experience
| |||
|
Mobile Experience Awards Winners
|
February 2019,
Cambodia
|
|---|---|
|
4G Availability
|
S
Smart Axiata
|
|
Download Speed Experience
|
C
Cellcard
|
|
Upload Speed Experience
|
C
Cellcard
|
|
Latency Experience
|
S
Smart Axiata
|
|
Mobile Experience Awards Draws
|
February 2019, Cambodia
|
|---|---|
|
Video Experience
|
C
Cellcard
S
Smart Axiata
|
|
Video Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 53.5 (± 2.11) | 52.6 (± 1.88) | 35.8 (± 3.18) |
|
3G Video Experience
| 31.2 (± 4.67) | 30.1 (± 3.65) | 18.8 (± 2.96) |
| 4G Video Experience | in 0-100 points |
|
C
Cellcard
|
54 (± 2.11) |
|
S
Smart Axiata
|
53 (± 1.88) |
|
M
Metfone
|
36 (± 3.18) |
| 3G Video Experience | in 0-100 points |
|
C
Cellcard
|
31 (± 4.67) |
|
S
Smart Axiata
|
30 (± 3.65) |
|
M
Metfone
|
19 (± 2.96) |
|
Download Speed Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 12.2 (± 0.34) | 9.2 (± 0.18) | 2.9 (± 0.06) |
|
3G Download Speed
| 2.8 (± 0.12) | 2.1 (± 0.06) | 1.7 (± 0.04) |
| 4G Download Speed | in Mbps |
|
C
Cellcard
|
12 (± 0.34) |
|
S
Smart Axiata
|
9 (± 0.18) |
|
M
Metfone
|
3 (± 0.06) |
| 3G Download Speed | in Mbps |
|
C
Cellcard
|
3 (± 0.12) |
|
S
Smart Axiata
|
2 (± 0.06) |
|
M
Metfone
|
2 (± 0.04) |
|
Upload Speed Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 3.4 (± 0.12) | 2.3 (± 0.08) | 2.1 (± 0.05) |
|
3G Upload Speed
| 0.9 (± 0.04) | 0.5 (± 0.03) | 0.7 (± 0.03) |
| 4G Upload Speed | in Mbps |
|
C
Cellcard
|
3 (± 0.12) |
|
S
Smart Axiata
|
2 (± 0.08) |
|
M
Metfone
|
2 (± 0.05) |
| 3G Upload Speed | in Mbps |
|
C
Cellcard
|
1 (± 0.04) |
|
S
Smart Axiata
|
1 (± 0.03) |
|
M
Metfone
|
1 (± 0.03) |
|
Latency Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in ms | |||
|
4G Latency
| 58.3 (± 0.58) | 52.3 (± 0.54) | 58.7 (± 0.67) |
|
3G Latency
| 91.4 (± 2.09) | 88.3 (± 1.71) | 91.2 (± 1.51) |
| 4G Latency | in ms |
|
C
Cellcard
|
58 (± 0.58) |
|
S
Smart Axiata
|
52 (± 0.54) |
|
M
Metfone
|
59 (± 0.67) |
| 3G Latency | in ms |
|
C
Cellcard
|
91 (± 2.09) |
|
S
Smart Axiata
|
88 (± 1.71) |
|
M
Metfone
|
91 (± 1.51) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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