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Malaysia

Mobile Network Experience Report
March 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst Data Collection Period: Dec 01, 2022 - Feb 28, 2023

Malaysia

Mobile Network Experience Report
March 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst

Data Collection Period: Dec 01, 2022 - Feb 28, 2023

Key Findings

Users experience the fastest overall speeds on Celcom's network

Celcom wins the Download Speed Experience with a score of 26.3Mbps — 0.4Mbps ahead of second-placed Maxis. Digi, which won the award in the previous report, slips into third place. While all Malaysian operators have seen increases in their scores since the previous report, Celcom saw the largest — a whopping 15.2Mbps (136%) — allowing it to take the first-place position. Celcom is also the winner of Upload Speed Experience, scoring 8.2Mbps. Previous winner U Mobile comes just behind Celcom, with a score of 7.9Mbps, and Maxis is in third place. Celcom users saw the greatest increase in average upload speed between reports, gaining 3.6Mbps (76.2%).

Our Malaysian users see a massive uplift in average download speed when connected to 5G

For the first time in an Opensignal Malaysian mobile network experience report, 5G experiential metrics have been included in the awards table. Digi picks up the first instance of 5G Download Speed with a blisteringly fast score of 440.7Mbps, 62.6Mbps ahead of second-placed Unifi's still impressive score of 378.1Mbps. Digi shares the 5G Upload Speed award with U Mobile and Celcom, as the three operators have statistically tied scores of 42.8-44.3Mbps. Even more impressive is the uplift in speed that 5G networks generate — our Digi users see 18.7 times faster average download speeds with a 5G connection than their overall download speeds. Upload speed also benefits from a large boost when connected to 5G, with users on Yes' network observing average 5G upload speeds that are 10.4 times faster than their overall upload speeds.

Yes wins both availability awards outright

Yes keeps hold of its award for Availability, and also steps onto the winners' podium for 5G Availability. Yes' Availability score of 98.8% puts it 0.7 percentage points ahead of U Mobile, with Maxis following close behind. Yes is the sole winner of 5G Availability, with a score of 33.8% — U Mobile is in second place, scoring 8.8 percentage points lower than Yes. This means that our 5G users on Yes' network spend 33.8% of their time on average with an active 5G connection.

Unifi stays top for Core Consistent Quality and draws level with Digi for Excellent Consistent Quality

Unifi remains in first place for Core Consistent Quality, staying the sole winner of this award since its introduction to Malaysian mobile network operator reports. The operator scores 86.2% — 2.4 percentage points above second-placed Digi, and 3.3 percentage points ahead of Celcom, which finishes third. Unifi shares the winners' podium for Excellent Consistent Quality with Digi, an award that Digi previously held by itself. The pair have statistically level scores of 65.5-65.9%, putting them around 8.2 percentage points in front of third-placed Maxis.

Maxis wins the overall Video Experience outright

Maxis now enjoys an outright win for overall Video Experience — an award it previously shared with Digi. Maxis scores 60.2 points on a 100-point scale, 0.8 points above second-placed Celcom. Digi and Unifi share third place with statistically tied scores of 57.3-57.8 points, while U Mobile and Yes come fifth and sixth, respectively.

Mobile Experience Awards

March 2023, Malaysia Report
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Market Overview

In this Opensignal report on the Malaysian mobile network experience we present 5G awards for the first time — for which the included operators are: Celcom, Digi, U Mobile, Unifi and Yes.

Both Celcom and Digi have done well in this report, each claiming six first-place finishes. Celcom wins five awards outright (Games Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage Experience), and shares 5G Upload Speed with Digi and U Mobile. This is a big step up from the last report, where Celcom only won a single award — 4G Coverage Experience, which it retains. Digi's six wins include all five 5G experience awards — winning 5G Video Experience, 5G Games Experience and 5G Download Speed outright, while sharing 5G Voice App Experience and 5G Upload Speed. The operator also shares Excellent Consistent Quality with Unifi.

U Mobile, Unifi, and Yes each take home two awards. Yes wins both availability awards, Unifi stays at the top for Core Consistent Quality while tying with Digi for Excellent Consistent Quality, while U Mobile shares the winners' podium for two of the new 5G awards. Maxis' haul has dropped from three awards to just one — Video Experience, which it now wins outright, a change from the previous report when it shared it with Digi.

Malaysia has a single wholesale 5G network, managed by the government's 'special purpose vehicle' Digital Nasional Berhad (DNB). So far five of the six national operators have signed an Access Agreement with DNB, with only Maxis holding off. The first operator to offer 5G services in Malaysia was YTL (Yes), launching commercially in May 2022 — Celcom, Telekom Malaysia (Unifi), U Mobile and Digi all launched commercial 5G services in November 2022 — with Celcom and Telekom Malaysia (Unifi) both launching on the 1st, U Mobile on the 3rd and Digi on the 10th.

Communication providers Celcom Axiata and Digi announced the completion of their merger in December 2022. Despite this, the two operators have asserted that for now users will experience the same quality of service as they did pre-merger, with customers utilizing the network they signed up for — with plans to roll out infrastructure upgrades in the future, suggesting broader coverage.

In this report, we've analyzed the mobile network experience of all our users in Malaysia across six major networks — Celcom, Digi, Maxis, U Mobile, Unifi and Yes — over the period of 90 days between December 1, 2022, and February 28, 2023, to see how they stack up on different aspects of mobile experience. 5G measurements contribute to the overall experience scores. In addition to the national analysis, we've examined the mobile network experience across Malaysia's major provinces.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
Celcom
59.4
Digi
57.8
Maxis
60.2
U Mobile
56.2
Unifi
57.3
Yes
50.4
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
Celcom
68.9
Digi
68.7
U Mobile
65.4
Unifi
62.8
Yes
63.2
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
Celcom
70.1
Digi
63.9
Maxis
66.9
U Mobile
63.1
Unifi
65.2
Yes
59.0
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
Celcom
76.2
Digi
74.3
U Mobile
71.3
Unifi
69.9
Yes
71.0
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
Celcom
77.2
Digi
76.5
Maxis
76.5
U Mobile
76.5
Unifi
76.3
Yes
76.3
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
Celcom
80.1
Digi
80.4
U Mobile
79.6
Unifi
78.4
Yes
78.9
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Download Speed Experience
in Mbps
Celcom
26.3
Digi
23.5
Maxis
25.9
U Mobile
18.3
Unifi
22.5
Yes
18.7
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
Celcom
94.5
Digi
101.3
U Mobile
84.3
Unifi
90.9
Yes
96.1
026.55379.5106
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
Celcom
8.2
Digi
6.7
Maxis
7.6
U Mobile
7.9
Unifi
4.3
Yes
3.2
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
Celcom
17.8
Digi
14.9
U Mobile
17.5
Unifi
11.7
Yes
15.0
05101520
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

In the previous report, Maxis and Digi shared the top spot for Video Experience, this time Maxis wins the award outright — with a score of 60.2 points on a 100-point scale. Celcom is hot on Maxis' heels, scoring just 0.8 points below the front-runner. Digi and Unifi share third place with statistically tied scores of 57.3-57.8 points, while U Mobile and Yes come fifth and sixth, respectively.

In Video Experience — 5G Users, Celcom and Digi tie with statistically level scores of 68.7-68.9 points, just placing in the Very Good (68-78) category. This means our 5G users on these networks are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.

Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

Our Celcom users have the best overall experience in Malaysia when playing multiplayer mobile games over cellular connections. As a result, Celcom wins the Games Experience award with a score of 70.1 points on a 100-point scale, giving it a lead of 3.2 points over previous winner Maxis. Unifi takes third place with a score of 65.2 points. Celcom, Maxis and Unifi all achieve a Fair (65-75) rating for overall Games Experience, while the other three operators placed one category lower — Poor (40-65).

In Games Experience — 5G Users, Celcom also comes top, its score of 76.2 points placing it in the Good (75-85) category. A Good rating indicates that most users deem the experience acceptable. The gameplay experience is generally controllable, and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Celcom wins the overall Voice App Experience award outright with a score of 77.2 points on a 100-point scale. All five of its competitors tie for second place with scores in the range of 76.3-76.5 points. All six Malaysian operators place in the Acceptable (74-80) category for Voice App Experience, meaning that some users are satisfied. Perceptible call quality impairments are experienced by some users. Clicking sounds of short duration or distortion are heard, and/or the volume may not be sufficiently loud. Listeners are generally able to comprehend without repetition.

In Voice App Experience — 5G Users, Celcom and Digi tie with statistically level scores of 80.1-80.4 points, just placing in the Good (80-87) category. A Good rating indicates that many users are satisfied. Minor quality impairments are experienced by some users. Sometimes the background is not quite clear, it may be either hazy or not loud enough. Clicking sounds or distortion are very rarely present.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Celcom wins the Download Speed Experience award with a score of 26.3Mbps — 0.4Mbps ahead of second-placed Maxis. Digi places third with a score of 23.5Mbps, and Unifi fourth with a score of 22.5Mbps — Yes and U Mobile come fifth and sixth, respectively. Since the previous report our users on Celcom's network saw an increase in their Download Speed Experience of 15.2Mbps (136%) — allowing it to take the first-place position. However, all of Celcom's rivals' scores have also improved, ranging from 3.1Mbps for Digi, to 10.1Mbps for Unifi.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Celcom is the winner of Upload Speed Experience, scoring 8.2Mbps. Previous winner U Mobile comes just behind Celcom, with a score of 7.9Mbps, and Maxis is in third place with a score of 7.6Mbps. The other three operators have speeds of 3.2-6.7Mbps. Our Celcom users saw the greatest increase in average upload speed between reports, gaining 3.6Mbps (76.2%). Apart from our Digi users, which saw no significant change, the rest of the operators' scores increased by 0.6-1.4Mbps.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

Maxis not only takes home the national win for the Video Experience category, it also wins the most regional awards for this metric, 14 out of 15. Maxis wins Johor, Kedah and Pulau Pinang outright, sharing first place for a further 11 regions. Celcom is the only other operator to win a regional award outright for Video Experience, placing top in Kelantan, and sharing another nine joint wins — notably sharing the national capital region of Kuala Lumpur with Maxis. Digi, Unifi and U Mobile manage six, five and three shared wins, respectively. Yes did not place first in any of the regions.

Looking at Games Experience, Celcom — the winner of the national award — , places at least joint first in every region. The operator wins in 13 regions outright and shares regional awards in the last two — Sarawak with Unifi and Pulau Pinang with Unifi and Maxis. This is in stark contrast to the previous report when Maxis dominated the results.

Voice App Experience is another metric where Celcom places first nationally and it also does so in most of the regions — winning three regional awards outright and sharing another 11 wins. None of the other operators win in any of the regions outright, although Digi and U Mobile share Sarawak — the only region where Celcom does not have a winning position — and all six operators share the victory in Sabah.

The regional Download Speed Experience award table has had a large shake up since the previous report, back then Digi won in most of the regions by itself. This time Maxis has the largest haul, taking home four outright wins (Kedah, Pahang, Perak and Sabah) and seven joint wins. Celcom is close behind, collecting outright wins in Kuala Lumpur and Selangor, and sharing the winners' podium in seven regions. Unifi and Digi also manage to secure uncontested wins — in Putrajaya and Sarawak, respectively.

Turning to Upload Speed Experience, Celcom wins the lion's share of the regional awards, with Sabah being the only region where it doesn't at least jointly win. The operator wins in six regions jointly, and in eight by itself — including Kuala Lumpur. U Mobile was the decisive winner in the previous report, and manages to retain a fair few first place finishes — its outright win in Sabah and five other shared wins.

Regional Analysis Summary: Malaysia, Mobile Network Experience Report, March 2023

Region
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Johor
M
C
C
U
Y
C
D
M
C
Kedah
M
C
C
M
C
Kelantan
C
C
C
C
M
C
U
Kuala Lumpur
C
M
C
C
M
C
C
Melaka
C
D
M
U
C
C
D
U
Y
C
M
C
U
Negeri Sembilan
C
D
M
C
C
D
U
C
M
C
Pahang
C
D
M
C
C
D
M
M
C
U
Perak
D
M
C
C
D
M
M
C
Perlis
C
D
M
U
U
C
C
Y
C
M
C
Pulau Pinang
M
C
M
U
C
D
M
U
C
M
C
M
Putrajaya
C
M
U
C
C
M
U
U
C
Sabah
C
M
U
U
C
C
D
M
U
U
Y
M
U
Sarawak
D
M
U
U
C
U
D
U
D
C
D
U
Selangor
C
M
C
C
M
C
C
Terengganu
C
M
C
C
C
M
C
U
Mobile Network Experience Report | March 2023 | © Opensignal Limited
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Selected region
  • J-R
    • Johor
    • Kedah
    • Kelantan
    • Kuala Lumpur
    • Melaka
    • Negeri Sembilan
    • Pahang
    • Perak
    • Perlis
    • Pulau Pinang
    • Putrajaya
  • S-Z
    • Sabah
    • Sarawak
    • Selangor
    • Terengganu
Video Experience
in Johor
in 0-100 points
Celcom
59.1
Digi
59.6
Maxis
60.9
U Mobile
56.7
Unifi
57.3
Yes
52.5
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Games Experience
in Johor
in 0-100 points
Celcom
70.4
Digi
65.1
Maxis
67.4
U Mobile
62.9
Unifi
65.8
Yes
58.7
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Voice App Experience
in Johor
in 0-100 points
Celcom
77.6
Digi
76.9
Maxis
76.7
U Mobile
77.1
Unifi
76.9
Yes
76.8
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Download Speed Experience
in Johor
in Mbps
Celcom
26.5
Digi
26.3
Maxis
26.9
U Mobile
18.4
Unifi
24.7
Yes
19.6
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Upload Speed Experience
in Johor
in Mbps
Celcom
8.4
Digi
6.5
Maxis
7.3
U Mobile
8.2
Unifi
4.7
Yes
3.5
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Video Experience
in Kedah
in 0-100 points
Celcom
57.0
Digi
56.8
Maxis
58.6
U Mobile
55.5
Unifi
53.0
Yes
50.3
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Games Experience
in Kedah
in 0-100 points
Celcom
69.7
Digi
63.1
Maxis
65.6
U Mobile
61.2
Unifi
61.2
Yes
57.7
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Voice App Experience
in Kedah
in 0-100 points
Celcom
77.5
Digi
76.4
Maxis
76.0
U Mobile
76.6
Unifi
73.4
Yes
76.2
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Download Speed Experience
in Kedah
in Mbps
Celcom
20.9
Digi
22.1
Maxis
23.3
U Mobile
16.0
Unifi
12.8
Yes
11.0
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Upload Speed Experience
in Kedah
in Mbps
Celcom
7.7
Digi
5.4
Maxis
6.7
U Mobile
7.3
Unifi
2.7
Yes
2.2
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Video Experience
in Kelantan
in 0-100 points
Celcom
58.7
Digi
54.1
Maxis
55.5
U Mobile
55.4
Unifi
50.9
Yes
45.0
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Games Experience
in Kelantan
in 0-100 points
Celcom
69.5
Digi
58.0
Maxis
61.2
U Mobile
58.5
Unifi
59.3
Yes
53.9
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Voice App Experience
in Kelantan
in 0-100 points
Celcom
76.6
Digi
74.4
Maxis
74.7
U Mobile
74.9
Unifi
73.0
Yes
73.1
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Download Speed Experience
in Kelantan
in Mbps
Celcom
21.4
Digi
17.9
Maxis
20.7
U Mobile
16.3
Unifi
10.8
Yes
9.0
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Upload Speed Experience
in Kelantan
in Mbps
Celcom
6.3
Digi
4.4
Maxis
5.3
U Mobile
6.0
Unifi
2.4
Yes
1.9
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Video Experience
in Kuala Lumpur
in 0-100 points
Celcom
64.4
Digi
61.0
Maxis
64.9
U Mobile
56.5
Unifi
61.0
Yes
52.4
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Games Experience
in Kuala Lumpur
in 0-100 points
Celcom
76.3
Digi
70.3
Maxis
74.5
U Mobile
66.7
Unifi
70.7
Yes
63.5
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Voice App Experience
in Kuala Lumpur
in 0-100 points
Celcom
79.0
Digi
78.4
Maxis
79.2
U Mobile
77.1
Unifi
78.2
Yes
77.3
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Download Speed Experience
in Kuala Lumpur
in Mbps
Celcom
42.9
Digi
26.6
Maxis
32.5
U Mobile
20.6
Unifi
35.9
Yes
34.4
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Upload Speed Experience
in Kuala Lumpur
in Mbps
Celcom
12.5
Digi
9.1
Maxis
10.8
U Mobile
9.4
Unifi
6.3
Yes
5.9
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Video Experience
in Melaka
in 0-100 points
Celcom
60.8
Digi
60.5
Maxis
61.1
U Mobile
57.1
Unifi
58.9
Yes
51.7
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Games Experience
in Melaka
in 0-100 points
Celcom
73.9
Digi
67.6
Maxis
68.8
U Mobile
62.2
Unifi
66.7
Yes
59.4
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Voice App Experience
in Melaka
in 0-100 points
Celcom
78.5
Digi
77.7
Maxis
77.4
U Mobile
77.1
Unifi
78.1
Yes
77.2
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Download Speed Experience
in Melaka
in Mbps
Celcom
26.9
Digi
25.1
Maxis
27.8
U Mobile
18.9
Unifi
20.7
Yes
16.6
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Upload Speed Experience
in Melaka
in Mbps
Celcom
8.4
Digi
6.7
Maxis
7.2
U Mobile
7.9
Unifi
4.2
Yes
2.9
Download Image
Video Experience
in Negeri Sembilan
in 0-100 points
Celcom
60.9
Digi
59.7
Maxis
60.4
U Mobile
55.7
Unifi
57.0
Yes
51.2
Download Image
Games Experience
in Negeri Sembilan
in 0-100 points
Celcom
73.3
Digi
68.1
Maxis
69.6
U Mobile
63.3
Unifi
66.8
Yes
57.0
Download Image
Voice App Experience
in Negeri Sembilan
in 0-100 points
Celcom
78.4
Digi
77.9
Maxis
77.5
U Mobile
76.1
Unifi
77.4
Yes
75.8
Download Image
Download Speed Experience
in Negeri Sembilan
in Mbps
Celcom
27.7
Digi
25.2
Maxis
27.1
U Mobile
19.0
Unifi
22.7
Yes
25.6
Download Image
Upload Speed Experience
in Negeri Sembilan
in Mbps
Celcom
8.4
Digi
6.9
Maxis
7.5
U Mobile
7.4
Unifi
4.6
Yes
3.7
Download Image
Video Experience
in Pahang
in 0-100 points
Celcom
60.4
Digi
59.9
Maxis
60.7
U Mobile
58.3
Unifi
55.7
Yes
51.5
Download Image
Games Experience
in Pahang
in 0-100 points
Celcom
72.5
Digi
66.7
Maxis
68.9
U Mobile
62.8
Unifi
64.6
Yes
62.2
Download Image
Voice App Experience
in Pahang
in 0-100 points
Celcom
78.0
Digi
77.6
Maxis
77.4
U Mobile
76.2
Unifi
75.9
Yes
76.5
Download Image
Download Speed Experience
in Pahang
in Mbps
Celcom
24.4
Digi
23.7
Maxis
26.4
U Mobile
18.2
Unifi
14.7
Yes
15.4
Download Image
Upload Speed Experience
in Pahang
in Mbps
Celcom
7.8
Digi
6.5
Maxis
7.3
U Mobile
7.6
Unifi
3.1
Yes
2.7
Download Image
Video Experience
in Perak
in 0-100 points
Celcom
58.6
Digi
59.7
Maxis
61.0
U Mobile
55.4
Unifi
55.7
Yes
50.2
Download Image
Games Experience
in Perak
in 0-100 points
Celcom
70.4
Digi
65.9
Maxis
67.2
U Mobile
63.0
Unifi
64.5
Yes
57.2
Download Image
Voice App Experience
in Perak
in 0-100 points
Celcom
77.3
Digi
77.1
Maxis
76.7
U Mobile
76.0
Unifi
75.0
Yes
75.9
Download Image
Download Speed Experience
in Perak
in Mbps
Celcom
24.7
Digi
25.0
Maxis
27.0
U Mobile
17.4
Unifi
16.0
Yes
15.3
Download Image
Upload Speed Experience
in Perak
in Mbps
Celcom
8.0
Digi
6.6
Maxis
7.0
U Mobile
7.2
Unifi
3.2
Yes
2.6
Download Image
Video Experience
in Perlis
in 0-100 points
Celcom
58.8
Digi
57.2
Maxis
56.8
U Mobile
56.1
Unifi
52.5
Yes
48.9
Download Image
Games Experience
in Perlis
in 0-100 points
Celcom
70.2
Digi
60.0
Maxis
56.7
U Mobile
57.3
Unifi
55.7
Yes
57.3
Download Image
Voice App Experience
in Perlis
in 0-100 points
Celcom
78.5
Digi
75.5
Maxis
73.8
U Mobile
75.4
Unifi
72.1
Yes
77.2
Download Image
Download Speed Experience
in Perlis
in Mbps
Celcom
23.2
Digi
20.0
Maxis
24.6
U Mobile
16.4
Unifi
9.6
Yes
9.5
Download Image
Upload Speed Experience
in Perlis
in Mbps
Celcom
8.2
Digi
4.3
Maxis
5.9
U Mobile
7.2
Unifi
2.6
Yes
2.1
Download Image
Video Experience
in Pulau Pinang
in 0-100 points
Celcom
60.0
Digi
59.7
Maxis
61.9
U Mobile
56.7
Unifi
58.1
Yes
50.2
Download Image
Games Experience
in Pulau Pinang
in 0-100 points
Celcom
70.3
Digi
65.1
Maxis
68.7
U Mobile
62.3
Unifi
67.6
Yes
58.6
Download Image
Voice App Experience
in Pulau Pinang
in 0-100 points
Celcom
77.9
Digi
77.2
Maxis
77.3
U Mobile
76.8
Unifi
78.1
Yes
76.4
Download Image
Download Speed Experience
in Pulau Pinang
in Mbps
Celcom
26.9
Digi
25.7
Maxis
25.9
U Mobile
18.3
Unifi
22.0
Yes
14.1
Download Image
Upload Speed Experience
in Pulau Pinang
in Mbps
Celcom
8.9
Digi
7.0
Maxis
8.9
U Mobile
8.1
Unifi
4.4
Yes
2.7
Download Image
Video Experience
in Putrajaya
in 0-100 points
Celcom
65.3
Digi
60.6
Maxis
65.6
U Mobile
58.9
Unifi
61.9
Download Image
Games Experience
in Putrajaya
in 0-100 points
Celcom
79.6
Digi
72.0
Maxis
75.4
U Mobile
71.4
Unifi
71.7
Download Image
Voice App Experience
in Putrajaya
in 0-100 points
Celcom
80.6
Digi
79.1
Maxis
79.9
U Mobile
78.8
Unifi
79.4
Download Image
Download Speed Experience
in Putrajaya
in Mbps
Celcom
46.9
Digi
31.9
Maxis
32.2
U Mobile
22.4
Unifi
58.5
Download Image
Upload Speed Experience
in Putrajaya
in Mbps
Celcom
14.2
Digi
9.0
Maxis
9.3
U Mobile
9.7
Unifi
9.7
Download Image
Video Experience
in Sabah
in 0-100 points
Celcom
55.5
Digi
52.6
Maxis
54.6
U Mobile
54.4
Unifi
54.6
Yes
47.1
Download Image
Games Experience
in Sabah
in 0-100 points
Celcom
61.0
Digi
53.9
Maxis
55.8
U Mobile
57.1
Unifi
56.7
Yes
51.7
Download Image
Voice App Experience
in Sabah
in 0-100 points
Celcom
74.1
Digi
73.8
Maxis
72.8
U Mobile
74.4
Unifi
73.7
Yes
74.4
Download Image
Download Speed Experience
in Sabah
in Mbps
Celcom
21.3
Digi
20.3
Maxis
22.9
U Mobile
18.5
Unifi
20.7
Yes
12.5
Download Image
Upload Speed Experience
in Sabah
in Mbps
Celcom
6.5
Digi
6.3
Maxis
6.1
U Mobile
7.7
Unifi
3.7
Yes
2.3
Download Image
Video Experience
in Sarawak
in 0-100 points
Celcom
54.9
Digi
56.9
Maxis
56.8
U Mobile
56.4
Unifi
55.5
Download Image
Games Experience
in Sarawak
in 0-100 points
Celcom
61.9
Digi
57.7
Maxis
59.6
U Mobile
57.5
Unifi
58.7
Download Image
Voice App Experience
in Sarawak
in 0-100 points
Celcom
73.9
Digi
74.9
Maxis
74.0
U Mobile
74.5
Unifi
72.9
Download Image
Download Speed Experience
in Sarawak
in Mbps
Celcom
21.0
Digi
26.6
Maxis
23.7
U Mobile
21.0
Unifi
20.6
Download Image
Upload Speed Experience
in Sarawak
in Mbps
Celcom
6.9
Digi
7.0
Maxis
6.7
U Mobile
7.3
Unifi
3.6
Download Image
Video Experience
in Selangor
in 0-100 points
Celcom
62.3
Digi
58.8
Maxis
62.6
U Mobile
55.6
Unifi
59.4
Yes
49.9
Download Image
Games Experience
in Selangor
in 0-100 points
Celcom
74.3
Digi
68.7
Maxis
71.4
U Mobile
65.0
Unifi
68.7
Yes
60.9
Download Image
Voice App Experience
in Selangor
in 0-100 points
Celcom
78.3
Digi
77.8
Maxis
78.0
U Mobile
76.7
Unifi
77.4
Yes
76.7
Download Image
Download Speed Experience
in Selangor
in Mbps
Celcom
34.2
Digi
24.5
Maxis
29.3
U Mobile
18.4
Unifi
29.9
Yes
23.9
Download Image
Upload Speed Experience
in Selangor
in Mbps
Celcom
10.0
Digi
7.8
Maxis
8.8
U Mobile
8.1
Unifi
5.2
Yes
3.8
Download Image
Video Experience
in Terengganu
in 0-100 points
Celcom
61.5
Digi
56.5
Maxis
59.5
U Mobile
58.2
Unifi
55.3
Yes
50.1
Download Image
Games Experience
in Terengganu
in 0-100 points
Celcom
74.5
Digi
63.9
Maxis
66.5
U Mobile
62.9
Unifi
63.6
Yes
56.8
Download Image
Voice App Experience
in Terengganu
in 0-100 points
Celcom
78.6
Digi
76.8
Maxis
76.7
U Mobile
76.7
Unifi
74.9
Yes
76.2
Download Image
Download Speed Experience
in Terengganu
in Mbps
Celcom
24.3
Digi
19.8
Maxis
23.9
U Mobile
18.5
Unifi
13.8
Yes
12.1
Download Image
Upload Speed Experience
in Terengganu
in Mbps
Celcom
8.0
Digi
5.9
Maxis
6.4
U Mobile
8.1
Unifi
3.1
Yes
2.4
Download Image
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Celcom
74.6
Digi
77.5
U Mobile
73.5
Unifi
74.9
Yes
73.4
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
Celcom
85.9
Digi
87.7
U Mobile
85.7
Unifi
84.4
Yes
83.8
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Voice App Experience
in 0-100 points
Celcom
82.7
Digi
83.7
U Mobile
83.3
Unifi
82.9
Yes
82.7
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Download Speed
in Mbps
Celcom
294.9
Digi
440.7
U Mobile
251.4
Unifi
378.1
Yes
248.6
0112.5225337.5450
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
Celcom
42.9
Digi
44.3
U Mobile
42.8
Unifi
41.4
Yes
33.7
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Digi wins 5G Video Experience outright with a score of 77.5 points on a 100-point scale — Celcom and Unifi, which statistically tie for second place, score around 2.8 points below first place. All five operators rate as Very Good (68-78), which means our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.

5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

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National Analysis

Digi places first for the 5G Games Experience award, with a score of 87.7 points on a 100-point scale — around 1.9 points above Celcom and U Mobile, which tie with statistically similar scores of 85.7-85.9 points. Digi, Celcom and U Mobile place in the Excellent (85 or above) category, while Unifi and Yes place one category lower, in Good (75-85).

An Excellent rating means that the vast majority of users deem the experience acceptable, with no noticeable delay between their actions and the game in almost all cases. A Good rating means most users deem the experience acceptable and do not experience a delay between their actions and the game.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

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National Analysis

Digi and U Mobile are locked in a statistical tie for 5G Voice App Experience with scores of 83.3-83.7 points. Celcom, Unifi and Yes are also statistically tied, this time for third place. Our 5G users on all networks enjoyed a Good (80-87) voice app experience when connected to 5G. This rating means many users are satisfied, but some of them experience minor quality impairments.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

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National Analysis

Digi steps on to the winners' podium for 5G Download Speed, taking home the award with a lightning-fast speed clocking in at 440.7 Mbps. Unifi follows in second place with a still impressive score of 378.1Mbps. The other three operators — Celcom, U Mobile and Yes — all achieve speeds above 200Mbps, with scores of 248.6-294.9Mbps.

All five operators have sizable uplifts when comparing overall download speed to download speed when connected to a 5G network. Our Digi users see the largest relative increase, as its 5G Download Speed is 18.7 times that of its overall Download Speed Experience — next in line is Unifi (16.8 times), followed by U Mobile (13.8 times), Yes (13.3 times) and finally Celcom, with a still respectable 11.2 times.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

Digi, U Mobile and Celcom share the 5G Upload Speed award with statistically tied scores of 42.8-44.3Mbps. Unifi finishes slightly lower, in fourth place, with a score of 41.4Mbps, and Yes places fifth.

As with 5G Download Speed, our users' average upload speeds also benefit from a large boost when connected to 5G. Compared to their overall Upload Speed Experience scores, the operators' 5G Upload Speed scores are 5.2 to 10.4 times faster — with our Yes users seeing the greatest increase.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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Celcom

Digi

Maxis

U Mobile

Unifi

Yes

Availability
5G Availability
4G Coverage Experience
Availability
% of time
Celcom
96.7
Digi
96.8
Maxis
97.3
U Mobile
98.2
Unifi
95.4
Yes
98.8
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Celcom
19.5
Digi
14.6
U Mobile
25.0
Unifi
21.3
Yes
33.8
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
Celcom
9.2
Digi
8.7
Maxis
8.7
U Mobile
7.9
Unifi
7.0
Yes
7.0
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
National Analysis
Regional Analysis

National Analysis

Yes is the outright winner of the Availability award for a third time in a row, scoring 98.8%, just 0.7 percentage points ahead of its nearest rival U Mobile. Meanwhile, Unifi again places last, with a score of 95.4%, only 3.4 percentage points below first place. These scores mean our Malaysian smartphone users, on average, spend at least 95.4% of their time connected to mobile broadband services with a 3G or better signal.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Our 5G users connect to 5G services on Yes' network 33.8% of the time — meaning that Yes wins the award for 5G Availability outright. U Mobile and Unifi follow in second and third place, scoring 25% and 21.3%, respectively. Celcom and Digi place fourth and fifth.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

Celcom retains its win for 4G Coverage Experience, meaning that our Celcom users once again see 4G in the most locations out of all those visited by our users, regardless of their choice of operator. Celcom wins the award with a score of 9.2 points on a 10-point scale. Digi and Maxis are in second place as they tie with identical scores of 8.7 points. U Mobile comes in fourth place, and Unifi and Yes tie for joint fifth place, with identical scores of seven points. Since the previous report, four operators' scores have increased — Celcom (0.5%), Digi (1%), Maxis (1.2%) and U Mobile (1.7%), while Unifi's and Yes' scores remained statistically unchanged.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Regional Analysis

In our regional analysis of Availability, national winner Yes is top in 13 regions and is the only operator to win regional awards outright — coming first in Kedah, Selangor and Terengganu — along with its 10 joint wins. The other operators aren't far behind, with U Mobile, and Maxis tallying 11 and nine shared wins, respectively — while Celcom and Digi both manage five joint wins, and Unifi brings up the rear with one shared first place. The competition is tight in the regions of Kuala Lumpur, Negeri Sembilan, Pahang and Perlis, where five of the six operators share the winners' podium.

Regional Analysis Summary: Malaysia, Mobile Network Experience Report, March 2023

Region
Availability
Johor
U
Y
Kedah
Y
Kelantan
M
U
Y
Kuala Lumpur
C
M
U
U
Y
Melaka
M
U
Y
Negeri Sembilan
C
D
M
U
Y
Pahang
C
D
M
U
Y
Perak
M
U
Y
Perlis
C
D
M
U
Y
Pulau Pinang
U
Y
Putrajaya
C
D
M
Sabah
U
Y
Sarawak
D
M
U
Selangor
Y
Terengganu
Y
Mobile Network Experience Report | March 2023 | © Opensignal Limited
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Selected region
  • J-R
    • Johor
    • Kedah
    • Kelantan
    • Kuala Lumpur
    • Melaka
    • Negeri Sembilan
    • Pahang
    • Perak
    • Perlis
    • Pulau Pinang
    • Putrajaya
  • S-Z
    • Sabah
    • Sarawak
    • Selangor
    • Terengganu
Availability
in Johor
% of time
Celcom
97.4
Digi
97.0
Maxis
97.6
U Mobile
98.8
Unifi
95.3
Yes
99.2
Download Image
Availability
in Kedah
% of time
Celcom
97.5
Digi
96.6
Maxis
97.5
U Mobile
97.7
Unifi
91.0
Yes
99.2
Download Image
Availability
in Kelantan
% of time
Celcom
95.9
Digi
96.1
Maxis
97.0
U Mobile
97.3
Unifi
92.5
Yes
97.3
Download Image
Availability
in Kuala Lumpur
% of time
Celcom
98.2
Digi
97.8
Maxis
98.2
U Mobile
98.7
Unifi
98.0
Yes
99.2
Download Image
Availability
in Melaka
% of time
Celcom
97.7
Digi
97.6
Maxis
98.1
U Mobile
98.7
Unifi
96.7
Yes
99.1
Download Image
Availability
in Negeri Sembilan
% of time
Celcom
97.7
Digi
97.4
Maxis
97.5
U Mobile
97.9
Unifi
94.9
Yes
98.2
Download Image
Availability
in Pahang
% of time
Celcom
97.2
Digi
96.7
Maxis
97.4
U Mobile
96.8
Unifi
92.6
Yes
98.5
Download Image
Availability
in Perak
% of time
Celcom
96.9
Digi
96.9
Maxis
97.2
U Mobile
97.4
Unifi
91.9
Yes
98.3
Download Image
Availability
in Perlis
% of time
Celcom
98.5
Digi
97.4
Maxis
97.1
U Mobile
98.7
Unifi
92.7
Yes
98.9
Download Image
Availability
in Pulau Pinang
% of time
Celcom
97.6
Digi
97.4
Maxis
97.8
U Mobile
98.9
Unifi
95.9
Yes
98.6
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Availability
in Putrajaya
% of time
Celcom
98.7
Digi
97.6
Maxis
97.2
U Mobile
97.6
Unifi
96.5
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Availability
in Sabah
% of time
Celcom
93.8
Digi
95.8
Maxis
95.5
U Mobile
96.0
Unifi
91.3
Yes
98.6
Download Image
Availability
in Sarawak
% of time
Celcom
93.6
Digi
95.4
Maxis
95.4
U Mobile
95.6
Unifi
92.3
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Availability
in Selangor
% of time
Celcom
97.5
Digi
97.4
Maxis
97.9
U Mobile
98.2
Unifi
97.1
Yes
99.0
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Availability
in Terengganu
% of time
Celcom
96.6
Digi
97.0
Maxis
97.0
U Mobile
97.1
Unifi
94.4
Yes
98.8
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Celcom
46.1
Digi
65.5
Maxis
57.5
U Mobile
35.7
Unifi
65.9
Yes
40.6
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Celcom
82.9
Digi
83.8
Maxis
79.8
U Mobile
56.1
Unifi
86.2
Yes
73.5
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Digi now shares the Excellent Consistent Quality award with Unifi, as the pair tie with statistically level scores of 65.5-65.9%. This means that over 65% of our users' tests on these two operators meet the minimum recommended performance thresholds sufficient to support demanding common applications (such as HD video, group video conference calls, and gaming). Maxis is in third place with a score of 57.5%, while the scores of the remaining operators are in the 35.7%-46.1% range.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Learn more

National Analysis

Unifi retains its outright win of the Core Consistent Quality award, this time with a score of 86.2%. Digi and Celcom follow behind with 83.8% and 82.9%, respectively. Core Consistent Quality is the percentage of users' tests that meet the minimum recommended performance thresholds for lower performance applications, including standard definition (SD) video, voice calls and web browsing.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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