Malaysia
Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Malaysia
Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Key Findings
Users experience the fastest overall speeds on Celcom's network
Celcom wins the Download Speed Experience with a score of 26.3Mbps — 0.4Mbps ahead of second-placed Maxis. Digi, which won the award in the previous report, slips into third place. While all Malaysian operators have seen increases in their scores since the previous report, Celcom saw the largest — a whopping 15.2Mbps (136%) — allowing it to take the first-place position. Celcom is also the winner of Upload Speed Experience, scoring 8.2Mbps. Previous winner U Mobile comes just behind Celcom, with a score of 7.9Mbps, and Maxis is in third place. Celcom users saw the greatest increase in average upload speed between reports, gaining 3.6Mbps (76.2%).
Our Malaysian users see a massive uplift in average download speed when connected to 5G
For the first time in an Opensignal Malaysian mobile network experience report, 5G experiential metrics have been included in the awards table. Digi picks up the first instance of 5G Download Speed with a blisteringly fast score of 440.7Mbps, 62.6Mbps ahead of second-placed Unifi's still impressive score of 378.1Mbps. Digi shares the 5G Upload Speed award with U Mobile and Celcom, as the three operators have statistically tied scores of 42.8-44.3Mbps. Even more impressive is the uplift in speed that 5G networks generate — our Digi users see 18.7 times faster average download speeds with a 5G connection than their overall download speeds. Upload speed also benefits from a large boost when connected to 5G, with users on Yes' network observing average 5G upload speeds that are 10.4 times faster than their overall upload speeds.
Yes wins both availability awards outright
Yes keeps hold of its award for Availability, and also steps onto the winners' podium for 5G Availability. Yes' Availability score of 98.8% puts it 0.7 percentage points ahead of U Mobile, with Maxis following close behind. Yes is the sole winner of 5G Availability, with a score of 33.8% — U Mobile is in second place, scoring 8.8 percentage points lower than Yes. This means that our 5G users on Yes' network spend 33.8% of their time on average with an active 5G connection.
Unifi stays top for Core Consistent Quality and draws level with Digi for Excellent Consistent Quality
Unifi remains in first place for Core Consistent Quality, staying the sole winner of this award since its introduction to Malaysian mobile network operator reports. The operator scores 86.2% — 2.4 percentage points above second-placed Digi, and 3.3 percentage points ahead of Celcom, which finishes third. Unifi shares the winners' podium for Excellent Consistent Quality with Digi, an award that Digi previously held by itself. The pair have statistically level scores of 65.5-65.9%, putting them around 8.2 percentage points in front of third-placed Maxis.
Maxis wins the overall Video Experience outright
Maxis now enjoys an outright win for overall Video Experience — an award it previously shared with Digi. Maxis scores 60.2 points on a 100-point scale, 0.8 points above second-placed Celcom. Digi and Unifi share third place with statistically tied scores of 57.3-57.8 points, while U Mobile and Yes come fifth and sixth, respectively.
Mobile Experience Awards
Market Overview
In this Opensignal report on the Malaysian mobile network experience we present 5G awards for the first time — for which the included operators are: Celcom, Digi, U Mobile, Unifi and Yes.
Both Celcom and Digi have done well in this report, each claiming six first-place finishes. Celcom wins five awards outright (Games Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage Experience), and shares 5G Upload Speed with Digi and U Mobile. This is a big step up from the last report, where Celcom only won a single award — 4G Coverage Experience, which it retains. Digi's six wins include all five 5G experience awards — winning 5G Video Experience, 5G Games Experience and 5G Download Speed outright, while sharing 5G Voice App Experience and 5G Upload Speed. The operator also shares Excellent Consistent Quality with Unifi.
U Mobile, Unifi, and Yes each take home two awards. Yes wins both availability awards, Unifi stays at the top for Core Consistent Quality while tying with Digi for Excellent Consistent Quality, while U Mobile shares the winners' podium for two of the new 5G awards. Maxis' haul has dropped from three awards to just one — Video Experience, which it now wins outright, a change from the previous report when it shared it with Digi.
Malaysia has a single wholesale 5G network, managed by the government's 'special purpose vehicle' Digital Nasional Berhad (DNB). So far five of the six national operators have signed an Access Agreement with DNB, with only Maxis holding off. The first operator to offer 5G services in Malaysia was YTL (Yes), launching commercially in May 2022 — Celcom, Telekom Malaysia (Unifi), U Mobile and Digi all launched commercial 5G services in November 2022 — with Celcom and Telekom Malaysia (Unifi) both launching on the 1st, U Mobile on the 3rd and Digi on the 10th.
Communication providers Celcom Axiata and Digi announced the completion of their merger in December 2022. Despite this, the two operators have asserted that for now users will experience the same quality of service as they did pre-merger, with customers utilizing the network they signed up for — with plans to roll out infrastructure upgrades in the future, suggesting broader coverage.
In this report, we've analyzed the mobile network experience of all our users in Malaysia across six major networks — Celcom, Digi, Maxis, U Mobile, Unifi and Yes — over the period of 90 days between December 1, 2022, and February 28, 2023, to see how they stack up on different aspects of mobile experience. 5G measurements contribute to the overall experience scores. In addition to the national analysis, we've examined the mobile network experience across Malaysia's major provinces.
Overall Experience
National Analysis
In the previous report, Maxis and Digi shared the top spot for Video Experience, this time Maxis wins the award outright — with a score of 60.2 points on a 100-point scale. Celcom is hot on Maxis' heels, scoring just 0.8 points below the front-runner. Digi and Unifi share third place with statistically tied scores of 57.3-57.8 points, while U Mobile and Yes come fifth and sixth, respectively.
In Video Experience — 5G Users, Celcom and Digi tie with statistically level scores of 68.7-68.9 points, just placing in the Very Good (68-78) category. This means our 5G users on these networks are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Our Celcom users have the best overall experience in Malaysia when playing multiplayer mobile games over cellular connections. As a result, Celcom wins the Games Experience award with a score of 70.1 points on a 100-point scale, giving it a lead of 3.2 points over previous winner Maxis. Unifi takes third place with a score of 65.2 points. Celcom, Maxis and Unifi all achieve a Fair (65-75) rating for overall Games Experience, while the other three operators placed one category lower — Poor (40-65).
In Games Experience — 5G Users, Celcom also comes top, its score of 76.2 points placing it in the Good (75-85) category. A Good rating indicates that most users deem the experience acceptable. The gameplay experience is generally controllable, and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Celcom wins the overall Voice App Experience award outright with a score of 77.2 points on a 100-point scale. All five of its competitors tie for second place with scores in the range of 76.3-76.5 points. All six Malaysian operators place in the Acceptable (74-80) category for Voice App Experience, meaning that some users are satisfied. Perceptible call quality impairments are experienced by some users. Clicking sounds of short duration or distortion are heard, and/or the volume may not be sufficiently loud. Listeners are generally able to comprehend without repetition.
In Voice App Experience — 5G Users, Celcom and Digi tie with statistically level scores of 80.1-80.4 points, just placing in the Good (80-87) category. A Good rating indicates that many users are satisfied. Minor quality impairments are experienced by some users. Sometimes the background is not quite clear, it may be either hazy or not loud enough. Clicking sounds or distortion are very rarely present.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Celcom wins the Download Speed Experience award with a score of 26.3Mbps — 0.4Mbps ahead of second-placed Maxis. Digi places third with a score of 23.5Mbps, and Unifi fourth with a score of 22.5Mbps — Yes and U Mobile come fifth and sixth, respectively. Since the previous report our users on Celcom's network saw an increase in their Download Speed Experience of 15.2Mbps (136%) — allowing it to take the first-place position. However, all of Celcom's rivals' scores have also improved, ranging from 3.1Mbps for Digi, to 10.1Mbps for Unifi.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Celcom is the winner of Upload Speed Experience, scoring 8.2Mbps. Previous winner U Mobile comes just behind Celcom, with a score of 7.9Mbps, and Maxis is in third place with a score of 7.6Mbps. The other three operators have speeds of 3.2-6.7Mbps. Our Celcom users saw the greatest increase in average upload speed between reports, gaining 3.6Mbps (76.2%). Apart from our Digi users, which saw no significant change, the rest of the operators' scores increased by 0.6-1.4Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Maxis not only takes home the national win for the Video Experience category, it also wins the most regional awards for this metric, 14 out of 15. Maxis wins Johor, Kedah and Pulau Pinang outright, sharing first place for a further 11 regions. Celcom is the only other operator to win a regional award outright for Video Experience, placing top in Kelantan, and sharing another nine joint wins — notably sharing the national capital region of Kuala Lumpur with Maxis. Digi, Unifi and U Mobile manage six, five and three shared wins, respectively. Yes did not place first in any of the regions.
Looking at Games Experience, Celcom — the winner of the national award — , places at least joint first in every region. The operator wins in 13 regions outright and shares regional awards in the last two — Sarawak with Unifi and Pulau Pinang with Unifi and Maxis. This is in stark contrast to the previous report when Maxis dominated the results.
Voice App Experience is another metric where Celcom places first nationally and it also does so in most of the regions — winning three regional awards outright and sharing another 11 wins. None of the other operators win in any of the regions outright, although Digi and U Mobile share Sarawak — the only region where Celcom does not have a winning position — and all six operators share the victory in Sabah.
The regional Download Speed Experience award table has had a large shake up since the previous report, back then Digi won in most of the regions by itself. This time Maxis has the largest haul, taking home four outright wins (Kedah, Pahang, Perak and Sabah) and seven joint wins. Celcom is close behind, collecting outright wins in Kuala Lumpur and Selangor, and sharing the winners' podium in seven regions. Unifi and Digi also manage to secure uncontested wins — in Putrajaya and Sarawak, respectively.
Turning to Upload Speed Experience, Celcom wins the lion's share of the regional awards, with Sabah being the only region where it doesn't at least jointly win. The operator wins in six regions jointly, and in eight by itself — including Kuala Lumpur. U Mobile was the decisive winner in the previous report, and manages to retain a fair few first place finishes — its outright win in Sabah and five other shared wins.
Regional Analysis Summary: Malaysia, Mobile Network Experience Report, March 2023
-
J-R
- Johor
- Kedah
- Kelantan
- Kuala Lumpur
- Melaka
- Negeri Sembilan
- Pahang
- Perak
- Perlis
- Pulau Pinang
- Putrajaya
-
S-Z
- Sabah
- Sarawak
- Selangor
- Terengganu
in Johor
in Johor
in Johor
in Johor
in Johor
in Kedah
in Kedah
in Kedah
in Kedah
in Kedah
in Kelantan
in Kelantan
in Kelantan
in Kelantan
in Kelantan
in Kuala Lumpur
in Kuala Lumpur
in Kuala Lumpur
in Kuala Lumpur
in Kuala Lumpur
in Melaka
in Melaka
in Melaka
in Melaka
in Melaka
in Negeri Sembilan
in Negeri Sembilan
in Negeri Sembilan
in Negeri Sembilan
in Negeri Sembilan
in Pahang
in Pahang
in Pahang
in Pahang
in Pahang
in Perak
in Perak
in Perak
in Perak
in Perak
in Perlis
in Perlis
in Perlis
in Perlis
in Perlis
in Pulau Pinang
in Pulau Pinang
in Pulau Pinang
in Pulau Pinang
in Pulau Pinang
in Putrajaya
in Putrajaya
in Putrajaya
in Putrajaya
in Putrajaya
in Sabah
in Sabah
in Sabah
in Sabah
in Sabah
in Sarawak
in Sarawak
in Sarawak
in Sarawak
in Sarawak
in Selangor
in Selangor
in Selangor
in Selangor
in Selangor
in Terengganu
in Terengganu
in Terengganu
in Terengganu
in Terengganu
5G Experience
National Analysis
Digi wins 5G Video Experience outright with a score of 77.5 points on a 100-point scale — Celcom and Unifi, which statistically tie for second place, score around 2.8 points below first place. All five operators rate as Very Good (68-78), which means our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Digi places first for the 5G Games Experience award, with a score of 87.7 points on a 100-point scale — around 1.9 points above Celcom and U Mobile, which tie with statistically similar scores of 85.7-85.9 points. Digi, Celcom and U Mobile place in the Excellent (85 or above) category, while Unifi and Yes place one category lower, in Good (75-85).
An Excellent rating means that the vast majority of users deem the experience acceptable, with no noticeable delay between their actions and the game in almost all cases. A Good rating means most users deem the experience acceptable and do not experience a delay between their actions and the game.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Digi and U Mobile are locked in a statistical tie for 5G Voice App Experience with scores of 83.3-83.7 points. Celcom, Unifi and Yes are also statistically tied, this time for third place. Our 5G users on all networks enjoyed a Good (80-87) voice app experience when connected to 5G. This rating means many users are satisfied, but some of them experience minor quality impairments.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
Digi steps on to the winners' podium for 5G Download Speed, taking home the award with a lightning-fast speed clocking in at 440.7 Mbps. Unifi follows in second place with a still impressive score of 378.1Mbps. The other three operators — Celcom, U Mobile and Yes — all achieve speeds above 200Mbps, with scores of 248.6-294.9Mbps.
All five operators have sizable uplifts when comparing overall download speed to download speed when connected to a 5G network. Our Digi users see the largest relative increase, as its 5G Download Speed is 18.7 times that of its overall Download Speed Experience — next in line is Unifi (16.8 times), followed by U Mobile (13.8 times), Yes (13.3 times) and finally Celcom, with a still respectable 11.2 times.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Digi, U Mobile and Celcom share the 5G Upload Speed award with statistically tied scores of 42.8-44.3Mbps. Unifi finishes slightly lower, in fourth place, with a score of 41.4Mbps, and Yes places fifth.
As with 5G Download Speed, our users' average upload speeds also benefit from a large boost when connected to 5G. Compared to their overall Upload Speed Experience scores, the operators' 5G Upload Speed scores are 5.2 to 10.4 times faster — with our Yes users seeing the greatest increase.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
Celcom
Digi
Maxis
U Mobile
Unifi
Yes
National Analysis
Yes is the outright winner of the Availability award for a third time in a row, scoring 98.8%, just 0.7 percentage points ahead of its nearest rival U Mobile. Meanwhile, Unifi again places last, with a score of 95.4%, only 3.4 percentage points below first place. These scores mean our Malaysian smartphone users, on average, spend at least 95.4% of their time connected to mobile broadband services with a 3G or better signal.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Our 5G users connect to 5G services on Yes' network 33.8% of the time — meaning that Yes wins the award for 5G Availability outright. U Mobile and Unifi follow in second and third place, scoring 25% and 21.3%, respectively. Celcom and Digi place fourth and fifth.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Celcom retains its win for 4G Coverage Experience, meaning that our Celcom users once again see 4G in the most locations out of all those visited by our users, regardless of their choice of operator. Celcom wins the award with a score of 9.2 points on a 10-point scale. Digi and Maxis are in second place as they tie with identical scores of 8.7 points. U Mobile comes in fourth place, and Unifi and Yes tie for joint fifth place, with identical scores of seven points. Since the previous report, four operators' scores have increased — Celcom (0.5%), Digi (1%), Maxis (1.2%) and U Mobile (1.7%), while Unifi's and Yes' scores remained statistically unchanged.
Definitions
4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Regional Analysis
In our regional analysis of Availability, national winner Yes is top in 13 regions and is the only operator to win regional awards outright — coming first in Kedah, Selangor and Terengganu — along with its 10 joint wins. The other operators aren't far behind, with U Mobile, and Maxis tallying 11 and nine shared wins, respectively — while Celcom and Digi both manage five joint wins, and Unifi brings up the rear with one shared first place. The competition is tight in the regions of Kuala Lumpur, Negeri Sembilan, Pahang and Perlis, where five of the six operators share the winners' podium.
Regional Analysis Summary: Malaysia, Mobile Network Experience Report, March 2023
-
J-R
- Johor
- Kedah
- Kelantan
- Kuala Lumpur
- Melaka
- Negeri Sembilan
- Pahang
- Perak
- Perlis
- Pulau Pinang
- Putrajaya
-
S-Z
- Sabah
- Sarawak
- Selangor
- Terengganu
in Johor
in Kedah
in Kelantan
in Kuala Lumpur
in Melaka
in Negeri Sembilan
in Pahang
in Perak
in Perlis
in Pulau Pinang
in Putrajaya
in Sabah
in Sarawak
in Selangor
in Terengganu
Consistency
National Analysis
Digi now shares the Excellent Consistent Quality award with Unifi, as the pair tie with statistically level scores of 65.5-65.9%. This means that over 65% of our users' tests on these two operators meet the minimum recommended performance thresholds sufficient to support demanding common applications (such as HD video, group video conference calls, and gaming). Maxis is in third place with a score of 57.5%, while the scores of the remaining operators are in the 35.7%-46.1% range.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
National Analysis
Unifi retains its outright win of the Core Consistent Quality award, this time with a score of 86.2%. Digi and Celcom follow behind with 83.8% and 82.9%, respectively. Core Consistent Quality is the percentage of users' tests that meet the minimum recommended performance thresholds for lower performance applications, including standard definition (SD) video, voice calls and web browsing.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
About Opensignal
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
Check how your internet connection impacts your favorite apps with the Meteor App
Journalists, please retain the Opensignal logo and copyright
(© Opensignal Limited) information when using this image.
This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.
Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience