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Chile

Mobile Network Experience Report
August 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Principal Analyst Data Collection Period: May 01 - Jul 29, 2023

Chile

Mobile Network Experience Report
August 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Principal Analyst

Data Collection Period: May 01 - Jul 29, 2023

Key Findings

Entel holds onto both 5G speed awards

Entel remains the only Chilean operator to win the 5G Download Speed and 5G Upload Speed awards, since their addition in the August 2022 report. Entel wins 5G Download Speed this time around with a score of 182.6Mbps — 20.1Mbps (12.4%) faster than second-placed Movistar’s 162.5Mbps. Entel comes top for 5G Upload Speed with a score of 26.8Mbps — 4.4Mbps (19.4%) faster than the average 5G upload speeds seen by our users on second-placed WOM (22.4Mbps).

WOM 5G users spend the most time connected to 5G

WOM remains unbeaten on 5G Availability — the proportion of time that our 5G users spend with an active 5G connection. It wins the 5G Availability award in this report with an impressive score of 34.6% — more than double second-placed Movistar’s 17.2%. However, our Entel users have seen the largest improvement since the last report, with their score rising by 5.5 percentage points to 13.2%, while our WOM and Movistar users’ scores have risen by 2.3 and 1.5 percentage points, respectively.

WOM and Entel users have the best overall experience when streaming live videos

WOM and Entel are the first Chilean operators to win Opensignal’s new Live Video Experience award, sharing it with statistically tied scores of 47.4-47.9 points on a 100-point scale. Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network — across all mobile network generations. Switching to 5G Live Video Experience, Entel is the sole winner with a score of 62 points.

Entel wins the Voice App Experience award outright

Our Entel users have the best overall experience when using over-the-top voice apps in Chile. This is a change from the previous report, when Claro, Entel and WOM shared the award with statistically tied scores of 74.1-74.6 points on a 100-point scale. However, Entel has gone from winning the 5G Voice App Experience award outright to sharing it with Movistar, given their tied scores of 82.9-83 points.

Mobile Experience Awards

August 2023, Chile Report
Download Image

Market Overview

Entel continues to dominate the awards table. This time around, it wins nine awards outright and shares the winners’ podium across two categories. Our Entel users continue to observe the fastest average 5G speeds in Chile and the operator comes top for Consistent Quality (which replaces the Excellent Consistent Quality and Core Consistent Quality awards from previous reports).

WOM has the next largest haul of awards — it retains its outright wins for Download Speed Experience, Upload Speed Experience and 5G Availability from the previous report, along with its joint win alongside Movistar for the Availability award. In addition, WOM shares the new Live Video Experience award with Entel.

Entel announced in June 2023 that it will start to shut down its 2G network starting from mid-2024. From August 2023, it will cease marketing its 2G services. The operator states that this will improve its use of spectrum, along with users’ browsing experience and the energy efficiency of its operations.

Chilean telecoms regulator Subtel (Subsecretaria de Telecomunicaciones) has requested that operators that wish to stop using 2G provide it with details of how the shutdown process will be carried out and the measures they will take to reduce its impact on users. The regulator notes that there were just over 203,000 devices connected to 2G networks at the end of March 2023 in Chile.

In April, Subtel gave Claro provisional authorisation to use some of its 3.5GHz spectrum — previously issued only for fixed wireless services — for commercial 5G mobile services. However, Subtel requires Claro to submit technical plans — similar to those provided by the operators that obtained their 3.5GHz via the 2021 auction — before it can launch 5G commercial services on the 3.5 GHz band. Claro must also provide Subtel with an investment plan to roll out 5G to unserved or underserved locations.

In this report we examine the mobile network experience of the four main mobile network operators in Chile: Claro, Entel, Movistar and WOM, over a period of 90 days starting May 1, 2023 and ending July 29, 2023, to see how they fared. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award. We will include Claro's 5G experience in a future report, once Claro's 5G service has launched commercially and is sufficiently established.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Live Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Claro
53.4
Entel
58.7
Movistar
53.5
WOM
56.6
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Live Video Experience
in 0-100 points
Claro
45.3
Entel
47.9
Movistar
43.8
WOM
47.4
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Games Experience
in 0-100 points
Claro
42.2
Entel
59.9
Movistar
57.6
WOM
58.0
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience
in 0-100 points
Claro
72.4
Entel
76.5
Movistar
76.0
WOM
76.1
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
Claro
16.8
Entel
22.9
Movistar
20.3
WOM
24.9
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
Claro
7.1
Entel
9.9
Movistar
9.0
WOM
11.4
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Our Entel users have the best overall experience when streaming on-demand video over mobile connections. Entel therefore wins the Video Experience award, doing so with a score of 58.7 points on a 100-point scale. It wins outright for the second time in a row and this time around commands a lead of 2.1 points over second-placed WOM’s score of 56.6 points.

In addition to winning the award outright, Entel is the only Chilean operator to place in the Good (58-68) category for Video Experience, as its rivals earn Fair (48-58) ratings instead. A Good Video Experience indicates that our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling. Placing in the Fair category means that users observed substantial stalling instead of little stalling.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

WOM and Entel are joint winners of the new Live Video Experience awards, given their statistically tied scores of 47.4-47.9 points on a 100-point scale. Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network — across all mobile network generations. Claro is in third place with 45.3 points, while Movistar brings up the rear with 43.8 points.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

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National Analysis

Entel is the sole winner of the overall Games Experience award for the second report in a row. This means that our Entel users have the best average experience when playing multiplayer mobile games over cellular connections in Chile. Entel wins this time around with a score of 59.9 points on a 100-point scale, giving it a lead of around 2.1 points over Movistar and WOM — which share second place with statistically tied scores of 57.6-58 points. Claro is in last place with 42.2 points.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Entel comes top for Voice App Experience, which measures the overall experience our users when using over-the-top (OTT) voice apps. This is a change from the last report, when Claro, Entel and WOM shared the award with statistically tied scores of 74.1-74.6 points on a 100-point scale. Entel wins this time around with a score of 76.5 points on a 100-point scale, while Movistar and WOM aren’t far behind with statistically tied scores of 76-76.1 points. Claro brings up the rear with 72.4 points, making it the only Chilean operator to place in the Poor (66-74) category, as its rivals earn Acceptable (74-80) ratings instead.

Placing in the Acceptable category means that some of our users are satisfied with their experience while using OTT voice apps. However, perceptible call quality impairments are experienced by some users. Clicking sounds of short duration or distortion are heard, and/or the volume may not be sufficiently loud. Listeners are generally able to comprehend without repetition.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Our WOM users continue to enjoy the fastest average overall download speeds in Chile — making WOM the outright winner of the Download Speed Experience award for the third report in a row. This time WOM scores 24.9Mbps, giving it a lead of 2Mbps over second-placed Entel’s 22.9Mbps. However, this is down from the lead of 5.4Mbps WOM commanded in the previous report as Entel’s score rose by 3.8Mbps, while WOM’s remains statistically unchanged. Movistar is in third place with 20.3Mbps — up 2.9Mbps from the last report while Claro is further behind with 16.8Mbps, up 0.8Mbps from last time.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

This is the sixth report in a row in which WOM wins the Upload Speed Experience award outright. It does so this time with a score of 11.4Mbps — the average overall upload speeds observed by our WOM users across all generations of mobile technology. This gives WOM a lead of 1.5Mbps over second-placed Entel’s score of 9.9Mbps. Movistar is in third place with 9Mbps, while Claro is in last place with 7.1Mbps.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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5G Video Experience
5G Live Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Entel
75.4
Movistar
74.4
WOM
71.5
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Live Video Experience
in 0-100 points
Entel
62.0
Movistar
60.5
WOM
59.4
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
Entel
78.1
Movistar
75.6
WOM
64.8
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Voice App Experience
in 0-100 points
Entel
82.9
Movistar
83.0
WOM
79.2
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Download Speed
in Mbps
Entel
182.6
Movistar
162.5
WOM
129.0
046.593139.5186
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
Entel
26.8
Movistar
20.3
WOM
22.4
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

Entel is the outright winner of the 5G Video Experience award for the second report in a row, having stripped the award from Movistar last time around. Entel scores 75.4 points on a 100-point scale, while second-placed Movistar isn’t far behind with 74.4 points. WOM is in last place with 71.5 points.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Learn more

National Analysis

Entel is the first Chilean operator to win the new 5G Live Video Experience award. It does so with a score of 62 points on a 100-point scale. 5G Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's 5G network. Movistar and WOM follow with scores of 60.5 and 59.4 points, respectively.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.

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National Analysis

Entel remains undefeated when it comes to the experience of our Chilean users when playing multiplayer mobile games over 5G networks. The operator wins the 5G Games Experience for the third time in a row. Entel comes top with a score of 78.1 points on a 100-point scale, giving it a lead of 2.5 points over second-placed Movistar’s 75.6 points. WOM is in last place with 64.8 points.

Entel and Movistar place in the Good (75-85) category for 5G Games Experience while WOM has to make do with a Poor (40-65) rating instead.

A Good rating indicates that most users deem their experience acceptable when connected to 5G. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.

Placing in the Poor category, means that most users find this level of experience unacceptable. The majority of users see a delay in the gameplay experience and they do not receive immediate feedback on their actions. Many users feel a lack of controllability.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

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National Analysis

Entel and Movistar are joint winners of the 5G Voice App Experience award, with statistically tied scores of 82.9-83 points on a 100-point scale. This means that our Entel and Movistar users have the best experience in Chile when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — over 5G networks. This is a change from the last report when Entel won the award outright. WOM is in last place with 79.2 points. Both Entel and Movistar place in the Good (80-87) category, while WOM places one category lower — Acceptable (74-80).

A Good rating means that many users are satisfied, but minor quality impairments are experienced by some users. An Acceptable rating indicates that some users are satisfied and listeners are generally able to comprehend without repetition. However, perceptible call quality impairments are experienced by some users.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

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National Analysis

Entel is still the only Chilean operator to win the 5G Download Speed award, extending its winning streak to three reports in a row. Entel wins this time around with a score of 182.6Mbps and a lead of 20.1Mbps over second-placed Movistar’s 162.5Mbps. This is up from the lead of 10Mbps that Entel commanded in the last report, as while both operators’ scores have fallen, Entel users saw the smallest decline — 5.1Mbps versus a decline of 15.3Mbps for Movistar and a drop of 20.7Mbps for WOM. Declines in 5G speeds are not uncommon and are partly due to increased traffic on the network driven by rising 5G adoption. WOM is in last place with 129Mbps.

The average 5G download speeds seen by our Chilean users are far faster than their average overall download speeds measured across all generations of mobile technology. Entel’s and Movistar’s 5G Download Speed scores are eight times faster than those for Download Speed Experience, while those on WOM see an uplift of 5.2 times.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

Entel once again comes top for 5G Upload Speed, winning the award outright for the third time in a row. Our Entel users’ average 5G upload speeds are 26.8Mbps — 4.4Mbps (19.4%) faster than those seen by WOM users. WOM places second with 22.4Mbps, while Movistar is in last place with 20.3Mbps.

Our users see much fastest average 5G upload speeds compared to their average upload speeds measured across all generations of mobile technology. Our Entel users see the largest uplift, as the operator’s 5G Upload Speed score is 2.7 times that for Upload Speed Experience, while Movistar and WOM users see uplifts of 2.3 and two times.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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Claro

Entel

Movistar

WOM

Availability
5G Availability
Availability
% of time
Claro
97.6
Entel
98.2
Movistar
98.6
WOM
98.7
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Entel
13.2
Movistar
17.2
WOM
34.6
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

Movistar and WOM remain locked in a statistical tie for the Availability award. The two operators have been joint winners for this award for three reports in a row — the last time it was won by a single operator was in the March 2022 report, when WOM was the victor. Availability is the proportion of time all our users on an operator’s network have either a 3G, 4G or 5G connection. Movistar and WOM come top with tied scores of 98.6-98.7%, while Entel is in third place with 98.2% and Claro places last with 97.6%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

WOM remains unbeaten on 5G Availability, being the outright winner of the award for the third report in a row. It wins this time around with a score of 34.6% — more than double second-placed Movistar’s score of 17.2%. This means that our WOM 5G users spend 34.6% of their time with an active 5G connection. Entel is in last place with 13.2%.

Our Entel users have seen the largest improvement since the last report, with their score rising by 5.5 percentage points to 13.2%, while our WOM and Movistar users’ scores have risen by 2.3 and 1.5 percentage points, respectively.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Consistent Quality
Consistent Quality
% of tests
Claro
55.9
Entel
61.4
Movistar
56.0
WOM
52.7
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

Entel wins the Consistent Quality award outright with a score of 61.4%, giving it a lead of around 5.5 percentage points over Claro’s and Movistar’s statistically tied scores of 55.9-56%. WOM is in last place with 52.7%. Consistent Quality replaces the Excellent Consistent Quality and Core Consistent Quality awards from previous reports. It measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various demanding typical tasks on their devices.

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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