Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Entel users saw the fastest 5G speeds
Entel is the outright winner of both the 5G Download Speed and 5G Upload Speed awards. Our Entel users racked up average download speeds of 192.5 Mbps when connected to 5G, 38.9 Mbps (25.3%) faster than second placed Movistar’s score of 153.6 Mbps. Entel wins 5G Upload Speed with a score of 25.7 Mbps, 5.8 Mbps (29.1%) faster than WOM’s 19.9 Mbps.
WOM has the fastest overall experience in Chile
When we analyzed the experience of our users across all network generations, our WOM users saw the fastest average speeds — it wins the Download Speed Experience award with a score of 19.5 Mbps and a lead of 2 Mbps over second placed Entel. This is a change from the last report, as Claro, Entel and WOM were joint winners. WOM also wins the Upload Speed Experience award — its score of 8.8 Mbps beat the runner-up, Entel, by 1.1 Mbps.
WOM users find it easiest to connect to 5G
WOM is the outright winner of the 5G Availability and 5G Reach awards. This means that our WOM users spent the most time with an active 5G connection and also found a 5G signal in the greatest proportion of locations they visited. WOM wins 5G Availability by an impressive margin — its score of 32% is nearly double second placed Movistar’s 16.8%.
Entel users had the best available experience when playing multiplayer games or using over-the-top voice applications on 5G networks in Chile
Entel wins both the 5G Games Experience and 5G Voice App Experience awards outright. It wins 5G Games Experience by an impressive margin — as its score of 73.7 points was more than 10 points higher than Movistar and WOM’s scores. The other two operators are in second place with statistically tied scores in the 61.3-62.1 point range. Entel is also the only Chilean operator to place in the Good (80-87) category for 5G Voice App Experience, given its score of 80.9 points on a 100 point scale.
The most consistent experience is with Entel
In both the consistency awards, Entel users had the best experience in Chile with the highest proportion of users meeting the minimum thresholds for both demanding applications and more mainstream applications. In Excellent Consistent Quality, Entel scores 59%, ahead of Claro and WOM, which share second place with statistically tied scores of 56.7-56.9%. In Core Consistent Quality the victory margin was narrower — under one percentage point — yet Entel also wins with a score of 79.4%.
Mobile Experience Awards
Market Overview
For the first time, Opensignal has analyzed the 5G Experience at the operator level in Chile. This has altered the balance of power as far as the awards table is concerned. While WOM again either wins all the Overall Experience awards (either jointly or outright) — Entel scoops up all but one of the 5G Experience awards. The exception is 5G Video Experience, which Movistar wins outright. In addition, Entel has replaced WOM as the most consistent operator in Chile, as it has pushed past its rival (and the previous winner) to win both the Excellent Consistent Quality and Core Consistent Quality awards. As a result of the above, Entel has the lion’s share of awards, racking up an impressive 10 awards out of a possible 16, with seven of its awards being outright wins.
WOM has the second largest haul of awards (four outright wins and four joint wins). As it is the sole winner of the 5G Availability and 5G Reach awards, while our 5G users observed their best experience on other operators’ 5G networks, WOM users spent the most time connected to 5G and were able to find it in the most locations.
In late March, WOM launched its full commercial 5G service following a limited soft launch in January, while Entel in late June claimed to have launched 5G services in all regions of Chile, having deployed 5G coverage to 222 communes out of 346.
The benefits of 5G are profound. Across all the experiential measures, along with download and upload speeds, our users saw large improvements in their experience when connected to 5G (5G Experience) compared to their experience across all generations of mobile technology (Overall Experience). These improvements were most pronounced for download speeds, as WOM, Movistar and Entel’s 5G Download Speed scores were 7.5-11 times faster than those for Download Speed Experience.
In this report we examine the mobile network experience of the four main mobile network operators in Chile: Claro, Entel, Movistar and WOM, over a period of 90 days starting May 1, 2022 and ending July 29, 2022, to see how they fared. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award. As of writing, Claro has yet to launch a commercial 5G service.
Overall Experience
National Analysis
Our Entel and WOM users had the best available overall experience when streaming mobile video over cellular connections, as they are joint winners of the Video Experience award with statistically tied scores of 40.1-40.6 points on a 100 point scale. Claro and Movistar share last place with identical scores of 36.2 points.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Our Chilean users did not observe any statistically significant differences in their overall experience when playing multiplayer mobile games over cellular connections on the national operators’ networks. As a result, Claro, Entel, Movistar and WOM are joint winners of the Games Experience award with scores of 50.4-52.2 points on a 100 point scale.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Entel, Movistar and WOM are joint winners of the Voice App Experience award, due to a three-way statistical tie. The three operators win with scores of 73.4-73.8 points on a 100 point scale. Claro narrowly missed out on joining the winners’ podium, given its score of 72.9 points.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Our WOM users observed the fastest overall download speeds in Chile — 19.5 Mbps, 2 Mbps (11.7%) faster than second-placed Entel’s score of 17.5 Mbps. Movistar and Claro bring up the rear with statistically tied scores of 14.3-14.7 Mbps.
WOM users have seen the largest increase in their Download Speed Experience since the last report — a rise of 5.1 Mbps versus the gains of 3.5 Mbps and 3.3 Mbps seen by Movistar and Entel users respectively. Our Claro users did not observe a statistically significant difference in their overall download speeds between this report and the last.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
WOM is the outright winner of the Upload Speed Experience award, with a score of 8.8 Mbps and a lead of 1.1 Mbps over second placed Entel’s 7.7 Mbps. Movistar and Claro are in third and fourth place, respectively, with scores of 6.5 Mbps and 5.6 Mbps.
Only our Entel and Movistar users have seen a statistically significant increase in their average upload speeds since the last report — both operators’ Upload Speed Experience scores rose by 0.8 Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
Our Movistar users had the best available experience when streaming mobile video over 5G networks in Chile. The operator wins with a score of 75.5 points on a 100 point scale. Movistar is also the only operator to place in the Excellent category (75 or above). This indicates a very consistent experience across all users, video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.
Entel and WOM had statistically tied scores of 73.8-74.2 points and placed in the Very Good (65-75) category. This means that our Entel and WOM users had generally fast loading times and only occasional stalling when connected to 5G networks but the experience might have been somewhat inconsistent across users and/or video providers/resolutions.
Our users observed a massively enhanced experience when streaming mobile video over 5G connections when compared to the experience observed across all generations of mobile technology. Movistar users saw the largest uplift as the difference between the operator’s 5G Video Experience was a remarkable 39.4 points. Entel and WOM users saw smaller but still impressive improvements of 34 and 33.2 points, respectively.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Entel is the outright winner of the 5G Games Experience award — it wins with a score of 73.7 points on a 100 point scale. It wins by a margin of around 12 points, given Movistar and WOM’s statistically tied scores of 61.3-62.1 points.
Entel is the only operator on whose 5G network our users had a Fair (65-75) 5G Games Experience. This means that they found the experience to be ‘average’. In most cases the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game.
On all three operators’ networks, our users observed a much superior experience when connected to 5G compared with their overall experience across all mobile technologies. Our Entel users saw by far the largest uplift — its 5G Games Experience score was 22 points higher than that for Games Experience. Our Movistar and WOM users saw identical increases of 10.9 points.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Our Entel users had the best available experience in Chile when using over-the-top voice applications over 5G networks, given the operator’s score of 80.9 points on a 100 point scale. Entel is therefore the outright winner of the 5G Voice App Experience award. It was also the only Chilean operator to place in the Good (80-87) category. This indicates that many users were satisfied. Minor quality impairments were experienced by some users. Sometimes the background was not quite clear, it could have been either hazy or not loud enough. Clicking sounds or distortion were very rarely present.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
Entel is the sole winner of the 5G Download Speed award. It wins with a score of 192.5 Mbps — 38.9 Mbps (25.3%) faster than second-placed Movistar’s 153.6 Mbps. WOM is in third place with 145.8 Mbps. Our Entel users saw 5G speeds that were 11 times those seen across all mobile technology generations (Download Speed Experience), while our Movistar and WOM’s 5G Download Speed scores were 10.7 and 7.5 times faster, respectively, than their Download Speed Experience scores.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Our Entel users observed the fastest average upload speeds when connected to 5G networks in Chile. The operator wins the 5G Upload Speed outright with a score of 25.7 Mbps, 5.8 Mbps (29.1%) faster than runner-up WOM’s score of 19.9 Mbps. Movistar is in third place with 11.8 Mbps, less than half of the winning score.
While the uplift in 5G Upload Speed scores compared to the overall upload speeds seen across all mobile technologies (Upload Speed Experience) is lower than that seen for 5G Download Speed, the increases are still impressive. Entel, WOM and Movistar’s 5G Upload Speed scores were 3.4, 2.3 and 1.8 times faster, respectively, than their Upload Speed Experience scores.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
Claro
Entel
Movistar
WOM
National Analysis
Looking at the proportion of the time that our users spent with a 3G or better connection, those on Movistar and WOM had the best experience. The two operators therefore share the Availability award with statistically tied scores of 97.3-97.5%, while Entel and Claro share last place with scores of 96.5-96.7%. The higher an operator’s Availability score, the less time users spent connected to 2G or without a mobile signal.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
WOM is the winner of the 5G Availability award and claims it by a huge margin. It wins with a score of 32%, which means that our WOM 5G users spent 32% on their time on average with an active 5G connection. As second-placed Movistar scored 16.8%, this means that WOM 5G users spent nearly double the amount of time connected to 5G than their Movistar peers. Entel is in last place with a score of 7.6%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
As our WOM users found a 5G signal in the largest number of locations out of those they visited, WOM is the outright winner of the 5G Reach award. WOM wins with a score of 5.4 points on a 10 point scale. This gives it a lead of 1.1 points over second-placed Movistar’s score of 4.2 points. Entel brings up the rear with 2.4 points.
Definitions
5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Entel is the outright winner of the 4G Coverage Experience award as our users on its network connected to 4G in the most locations out of those visited by all our Chilean users. Entel wins with a score of 8.4 points on a 10 point scale, 0.4 points ahead of second-placed Movistar’s score of eight points. WOM and Claro are in third and fourth place, respectively, with scores of 7.6 and 7.3 points.
Definitions
4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
In a turnaround from our last report in which WOM won both Consistency awards outright, Entel is the sole winner of both the Excellent Consistent Quality and Core Consistent Quality awards. Entel wins Excellent Consistent Quality with a score of 59%, over two percentage points ahead of Claro and WOM, which were statistically tied for second place.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
National Analysis
Entel replaces WOM as the winner of the Core Consistent Quality award. Entel wins with a score of 79.4%, just 0.5 percentage points ahead of second placed Claro. Movistar is in third place with 77.9%, while WOM has been relegated to fourth place given its score of 77%.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience