Mobile Network Experience Report Oman January 2022

Oman

Mobile Network Experience Report
January 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Omani users had the best experience when playing multiplayer mobile games on Ooredoo’s network

Ooredoo is the first Omani operator to win the Games Experience award. The operator wins with a score of 52.9 on a 100 point scale, 8.5 points ahead of Omantel’s score of 44.5 points. Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. It analyzes how the multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Omantel wins the Download Speed Experience award outright

As our Omantel users observed the fastest average download speeds in Oman — 34.1 Mbps — Omantel is the first Omani operator to win the Download Speed Experience award. It has won with a lead of 5.3 Mbps over Ooredoo’s score of 28.8 Mbps.

Ooredoo users spent the most time connected to 4G or better

Ooredoo is the outright winner of the 4G Availability award. Its score of 88.9% is 6.6 percentage points higher than Omantel’s score of 82.4%. 4G Availability shows the average proportion of time Opensignal users spend with a 4G connection or better on each operator's network.

Our users in Oman had a Very Good Video Experience

Omantel and Ooredoo are joint winners of the Video Experience award, due to a statistical tie between their scores. Both operators placed in the Very Good (65<75) category, which means our Omani users observed generally fast loading times and only occasional stalling but their experience might have been somewhat inconsistent across video providers and resolutions.

Introduction

Our first look at Oman’s mobile network experience reveals fierce competition between Omantel and Ooreedo — the two operators are joint winners in four out of seven categories due to statistical ties. Of the two, Ooredoo has the most outright wins, being the sole winner of both the Games Experience and 4G Availability awards, while Omantel is the outright winner of the Download Speed Experience award.

Both Omantel and Ooredoo went live with their commercial 5G services earlier this year — Omantel in February and Ooredoo in April. In early January, a third mobile operator entered the Omani market: the Oman Future Telecommunications (OFT) consortium, which as part of its strategic partnership agreement with Vodafone Group will operate using the Vodafone brand. As the commercial launch occurred after the end of this report’s data collection period, we have not included Vodafone Oman in this report. However, look out for data on our users’ experience when using its network in future insights and reports. The new operator signed a deal in late September with Ericsson under which the vendor will assist in the deployment, operation and maintenance of a new 4G and 5G core and radio access network.

In this report, we've analyzed our data gathered in the 90 day period beginning on September 1 and ending on November 29, 2021, to see how Oman’s two national operators — Omantel and Ooredoo — measure up. 5G measurements contribute to the overall scores in all categories.

Opensignal Awards Table

Mobile Experience Awards, Oman
January 2022, Oman Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
January 2022, Oman
Games Experience
Download Speed Experience
4G Availability
Mobile Experience Awards Draws
January 2022, Oman
Video Experience
Voice App Experience
Upload Speed Experience
4G Coverage Experience
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Omantel
66.2
Ooredoo
68.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

As our users did not see a statistically significant difference in their experience when streaming video over Omantel and Ooredoo’s networks, the two operators are joint winners of the Video Experience award. Both operators placed in the Very Good (65<75) category, which means our Omani users observed generally fast loading times and only occasional stalling but their experience might have been somewhat inconsistent across video providers and resolutions.

Video Experience
in 0-100 points
Omantel
66.2
Ooredoo
68.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric is derived from an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

Games Experience

Ooredoo is the first Omani operator to win the Games Experience award, as our users on its network had the best experience when playing multiplayer mobile games on cellular connections. The operator wins with a score of 52.9 on a 100 point scale, 8.5 points ahead of Omantel’s score of 44.5 points.

Games Experience
in 0-100 points
Omantel
44.5
Ooredoo
52.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the experience when playing multiplayer mobile games is affected by mobile network conditions including latency, packet loss and jitter.

Voice App Experience

Omantel and Ooredoo jointly win the Voice App Experience award with statistically tied scores of 77 and 78.3 points on a 100 point scale, respectively. Both operators placed in the Acceptable (74<80) category. This means that listeners were generally able to comprehend without repetition, but some users experienced perceptible call quality impairments.

Voice App Experience
in 0-100 points
Omantel
77.0
Ooredoo
78.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

Download Speed Experience

Omantel is the first Omani operator to win the Download Speed Experience award, doing so with a score of 34.1 Mbps and a lead of 5.3 Mbps over Ooredoo’s score of 28.8 Mbps.

Download Speed Experience
in Mbps
Omantel
34.1
Ooredoo
28.8
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
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Upload Speed Experience

While our Omantel users saw the fastest average download speeds, it is a joint winner of the Upload Speed Experience award, alongside Ooredoo, as our users observed a statistical tie between the two operators’ scores.

While download speeds always attract the most attention, upload speeds are becoming increasingly important to users. Sharing photos and videos on social media or large files all benefit from fast upload speeds.

Upload Speed Experience
in Mbps
Omantel
7.3
Ooredoo
8.3
0 2.5 5 7.5 10
The brackets represent confidence intervals.
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4G Availability

Ooredoo is the outright winner of the 4G Availability award. Its score of 88.9% is 6.6 percentage points higher than Omantel’s score of 82.4%. 4G Availability shows the average proportion of time Opensignal users spend with a 4G connection or better on each operator's network. 4G Availability is an important measure of the mobile experience as users typically report faster speeds and are less likely to struggle to stream video, use voice apps or play multiplayer mobile games when connected to 4G compared with previous generations of mobile technology.

4G Availability
% of time
Omantel
82.4
Ooredoo
88.9
0 22.5 45 67.5 90
The brackets represent confidence intervals.
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4G Coverage Experience

Omantel and Ooredoo are joint winners of the 4G Coverage Experience award with statistically tied scores of 8.8 and 8.7, on a 10 point scale. 4G Coverage Experience is a measure of how mobile subscribers experience 4G coverage on an operator’s network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

4G Coverage Experience
in 0-10 points
Omantel
8.8
Ooredoo
8.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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