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Ooredoo is the first Omani operator to win the Games Experience award. The operator wins with a score of 52.9 on a 100 point scale, 8.5 points ahead of Omantel’s score of 44.5 points. Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. It analyzes how the multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
As our Omantel users observed the fastest average download speeds in Oman — 34.1 Mbps — Omantel is the first Omani operator to win the Download Speed Experience award. It has won with a lead of 5.3 Mbps over Ooredoo’s score of 28.8 Mbps.
Ooredoo is the outright winner of the 4G Availability award. Its score of 88.9% is 6.6 percentage points higher than Omantel’s score of 82.4%. 4G Availability shows the average proportion of time Opensignal users spend with a 4G connection or better on each operator's network.
Omantel and Ooredoo are joint winners of the Video Experience award, due to a statistical tie between their scores. Both operators placed in the Very Good (65<75) category, which means our Omani users observed generally fast loading times and only occasional stalling but their experience might have been somewhat inconsistent across video providers and resolutions.
Our first look at Oman’s mobile network experience reveals fierce competition between Omantel and Ooreedo — the two operators are joint winners in four out of seven categories due to statistical ties. Of the two, Ooredoo has the most outright wins, being the sole winner of both the Games Experience and 4G Availability awards, while Omantel is the outright winner of the Download Speed Experience award.
Both Omantel and Ooredoo went live with their commercial 5G services earlier this year — Omantel in February and Ooredoo in April. In early January, a third mobile operator entered the Omani market: the Oman Future Telecommunications (OFT) consortium, which as part of its strategic partnership agreement with Vodafone Group will operate using the Vodafone brand. As the commercial launch occurred after the end of this report’s data collection period, we have not included Vodafone Oman in this report. However, look out for data on our users’ experience when using its network in future insights and reports. The new operator signed a deal in late September with Ericsson under which the vendor will assist in the deployment, operation and maintenance of a new 4G and 5G core and radio access network.
In this report, we've analyzed our data gathered in the 90 day period beginning on September 1 and ending on November 29, 2021, to see how Oman’s two national operators — Omantel and Ooredoo — measure up. 5G measurements contribute to the overall scores in all categories.
| Mobile Experience Awards Oman | ||
|---|---|---|
January 2022,
Oman Report
|
O
Omantel
|
O
Ooredoo
|
Video Experience
| ||
Games Experience
| ||
Voice App Experience
| ||
Download Speed Experience
| ||
Upload Speed Experience
| ||
4G Availability
| ||
4G Coverage Experience
| ||
|
Mobile Experience Awards Winners
|
January 2022,
Oman
|
|---|---|
|
Games Experience
|
O
Ooredoo
|
|
Download Speed Experience
|
O
Omantel
|
|
4G Availability
|
O
Ooredoo
|
|
Mobile Experience Awards Draws
|
January 2022, Oman
|
|---|---|
|
Video Experience
|
O
Omantel
O
Ooredoo
|
|
Voice App Experience
|
O
Omantel
O
Ooredoo
|
|
Upload Speed Experience
|
O
Omantel
O
Ooredoo
|
|
4G Coverage Experience
|
O
Omantel
O
Ooredoo
|
As our users did not see a statistically significant difference in their experience when streaming video over Omantel and Ooredoo’s networks, the two operators are joint winners of the Video Experience award. Both operators placed in the Very Good (65<75) category, which means our Omani users observed generally fast loading times and only occasional stalling but their experience might have been somewhat inconsistent across video providers and resolutions.
Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric is derived from an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
Ooredoo is the first Omani operator to win the Games Experience award, as our users on its network had the best experience when playing multiplayer mobile games on cellular connections. The operator wins with a score of 52.9 on a 100 point scale, 8.5 points ahead of Omantel’s score of 44.5 points.
Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the experience when playing multiplayer mobile games is affected by mobile network conditions including latency, packet loss and jitter.
Omantel and Ooredoo jointly win the Voice App Experience award with statistically tied scores of 77 and 78.3 points on a 100 point scale, respectively. Both operators placed in the Acceptable (74<80) category. This means that listeners were generally able to comprehend without repetition, but some users experienced perceptible call quality impairments.
Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
Omantel is the first Omani operator to win the Download Speed Experience award, doing so with a score of 34.1 Mbps and a lead of 5.3 Mbps over Ooredoo’s score of 28.8 Mbps.
While our Omantel users saw the fastest average download speeds, it is a joint winner of the Upload Speed Experience award, alongside Ooredoo, as our users observed a statistical tie between the two operators’ scores.
While download speeds always attract the most attention, upload speeds are becoming increasingly important to users. Sharing photos and videos on social media or large files all benefit from fast upload speeds.
Ooredoo is the outright winner of the 4G Availability award. Its score of 88.9% is 6.6 percentage points higher than Omantel’s score of 82.4%. 4G Availability shows the average proportion of time Opensignal users spend with a 4G connection or better on each operator's network. 4G Availability is an important measure of the mobile experience as users typically report faster speeds and are less likely to struggle to stream video, use voice apps or play multiplayer mobile games when connected to 4G compared with previous generations of mobile technology.
Omantel and Ooredoo are joint winners of the 4G Coverage Experience award with statistically tied scores of 8.8 and 8.7, on a 10 point scale. 4G Coverage Experience is a measure of how mobile subscribers experience 4G coverage on an operator’s network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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