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A1 and Vivacom are joint winners of the Video Experience award, in contrast to our last report when Vivacom won the award outright. This change was due to a modest 0.4 point drop in Vivacom’s score and a 0.1 point increase in A1’s. However, our Vivacom users remain the only ones who had an Excellent (75 or above) Video Experience.
Similarly, while in our previous two reports Vivacom was the outright winner of our Upload Speed Experience award, this time it and A1 are joint winners. The shared ownership of the award was mainly driven by an impressive 1.3 Mbps (13.8%) increase in the average upload speeds observed by our A1 users.
A1 has won our Download Speed Experience award for the third report in a row. This time the operator scored a blisteringly fast 43.3 Mbps, up 9.3 Mbps (27.2%) from our last report. In addition, its lead over second-placed Telenor has increased by 2.1 Mbps to hit 6.4 Mbps (17.4%). However, both its rivals have also seen significant increases in their Download Speed Experience scores. Telenor’s rose by 7.2 Mbps (24.1%) to 36.9 Mbps, while Vivacom’s increased by a more modest — but still impressive — 5.6 Mbps (19.8%) to reach 33.6 Mbps.
While Vivacom has now won our 4G Availability award for three reports in a row — this time with a score of 90.7% — things are getting interesting lower down the table. Our A1 users spent 83.3% of their time connected to 4G services — up 4.5 percentage points from our last report — and this was enough for the operator to statistically tie with Telenor for second place.
Vivacom remains the operator with the largest haul of our awards — racking up three outright wins — Games Experience, Voice App Experience and 4G Availability — along with three joint wins — Video Experience, Upload Speed Experience and 4G Coverage Experience. The only award that it did not win or tie on was Download Speed Experience, which A1 has won ever since our inaugural report on the Bulgarian mobile network experience this time last year. However, as impressive as this is, Vivacom’s position is less dominant than it was in our previous report, when it won five out of seven awards outright and was a joint winner alongside Telenor for 4G Coverage Experience.
On the other hand, our Vivacom users are still the only ones in Bulgaria to observe a Good (80-87) Voice App Experience and the operator’s score for this measure of the mobile experience has risen by 0.5 points since our last report, while its rival operators’ scores have fallen slightly. As a result, Vivacom’s lead has increased by 0.7 points to 2.3 points.
A lot has happened in the Bulgarian mobile market since our previous report. Both Vivacom and A1 have launched 5G. Vivacom launched in September in all 27 district capitals’ central urban areas and along the Trakia highway, while A1 launched in November in the Bulgarian capital of Sofia and the operator claims that its 5G network supports the city’s main residential and business districts.
In this report, we’ve analyzed the mobile experience of our Bulgarian users across all three national operators — A1, Telenor and Vivacom — over the 90 day period ending 29 November 2020. Our results include measurements from 5G devices.
| Mobile Experience Awards Bulgaria | |||
|---|---|---|---|
January 2021,
Bulgaria Report
|
A
A1
|
V
Vivacom
|
T
Telenor
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
January 2021,
Bulgaria
|
|---|---|
|
Games Experience
|
V
Vivacom
|
|
Voice App Experience
|
V
Vivacom
|
|
Download Speed Experience
|
A
A1
|
|
4G Availability
|
V
Vivacom
|
|
Mobile Experience Awards Draws
|
January 2021, Bulgaria
|
|---|---|
|
Video Experience
|
A
A1
V
Vivacom
|
|
Upload Speed Experience
|
A
A1
V
Vivacom
|
|
4G Coverage Experience
|
V
Vivacom
T
Telenor
|
|
Video Experience
Additional Metrics |
A
A1
|
V
Vivacom
|
T
Telenor
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 79.2 (± 0.48) | 79.4 (± 0.43) | 78.9 (± 0.51) |
|
3G Video Experience
| 61.7 (± 2.23) | 59.1 (± 2.66) | 59.0 (± 3.02) |
| 4G Video Experience | in 0-100 points |
|
A
A1
|
79 (± 0.48) |
|
V
Vivacom
|
79 (± 0.43) |
|
T
Telenor
|
79 (± 0.51) |
| 3G Video Experience | in 0-100 points |
|
A
A1
|
62 (± 2.23) |
|
V
Vivacom
|
59 (± 2.66) |
|
T
Telenor
|
59 (± 3.02) |
|
Games Experience
Additional Metrics |
A
A1
|
V
Vivacom
|
T
Telenor
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 76.8 (± 1.14) | 78.6 (± 1.07) | 74.3 (± 1.31) |
|
3G Games Experience
| 43.7 (± 2.30) | 42.0 (± 2.76) | 37.3 (± 1.68) |
| 4G Games Experience | in 0-100 points |
|
A
A1
|
77 (± 1.14) |
|
V
Vivacom
|
79 (± 1.07) |
|
T
Telenor
|
74 (± 1.31) |
| 3G Games Experience | in 0-100 points |
|
A
A1
|
44 (± 2.30) |
|
V
Vivacom
|
42 (± 2.76) |
|
T
Telenor
|
37 (± 1.68) |
|
Voice App Experience
Additional Metrics |
A
A1
|
V
Vivacom
|
T
Telenor
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 81.1 (± 0.56) | 83.3 (± 0.39) | 80.2 (± 0.66) |
|
3G Voice App Experience
| 74.0 (± 1.26) | 74.6 (± 1.62) | 68.8 (± 2.12) |
| 4G Voice App Experience | in 0-100 points |
|
A
A1
|
81 (± 0.56) |
|
V
Vivacom
|
83 (± 0.39) |
|
T
Telenor
|
80 (± 0.66) |
| 3G Voice App Experience | in 0-100 points |
|
A
A1
|
74 (± 1.26) |
|
V
Vivacom
|
75 (± 1.62) |
|
T
Telenor
|
69 (± 2.12) |
|
Download Speed Experience
Additional Metrics |
A
A1
|
V
Vivacom
|
T
Telenor
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 54.7 (± 1.38) | 40.1 (± 0.95) | 51.2 (± 1.29) |
|
3G Download Speed
| 8.2 (± 0.44) | 6.4 (± 0.33) | 5.1 (± 0.29) |
| 4G Download Speed | in Mbps |
|
A
A1
|
55 (± 1.38) |
|
V
Vivacom
|
40 (± 0.95) |
|
T
Telenor
|
51 (± 1.29) |
| 3G Download Speed | in Mbps |
|
A
A1
|
8 (± 0.44) |
|
V
Vivacom
|
6 (± 0.33) |
|
T
Telenor
|
5 (± 0.29) |
|
Upload Speed Experience
Additional Metrics |
A
A1
|
V
Vivacom
|
T
Telenor
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 14.1 (± 0.46) | 12.8 (± 0.44) | 12.8 (± 0.41) |
|
3G Upload Speed
| 1.4 (± 0.10) | 1.7 (± 0.10) | 1.6 (± 0.13) |
| 4G Upload Speed | in Mbps |
|
A
A1
|
14 (± 0.46) |
|
V
Vivacom
|
13 (± 0.44) |
|
T
Telenor
|
13 (± 0.41) |
| 3G Upload Speed | in Mbps |
|
A
A1
|
1 (± 0.10) |
|
V
Vivacom
|
2 (± 0.10) |
|
T
Telenor
|
2 (± 0.13) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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