Vivacom remains the operator with the largest haul of our awards — racking up three outright wins — Games Experience, Voice App Experience and 4G Availability — along with three joint wins — Video Experience, Upload Speed Experience and 4G Coverage Experience. The only award that it did not win or tie on was Download Speed Experience, which A1 has won ever since our inaugural report on the Bulgarian mobile network experience this time last year. However, as impressive as this is, Vivacom’s position is less dominant than it was in our previous report, when it won five out of seven awards outright and was a joint winner alongside Telenor for 4G Coverage Experience.
On the other hand, our Vivacom users are still the only ones in Bulgaria to observe a Good (80-87) Voice App Experience and the operator’s score for this measure of the mobile experience has risen by 0.5 points since our last report, while its rival operators’ scores have fallen slightly. As a result, Vivacom’s lead has increased by 0.7 points to 2.3 points.
A lot has happened in the Bulgarian mobile market since our previous report. Both Vivacom and A1 have launched 5G. Vivacom launched in September in all 27 district capitals’ central urban areas and along the Trakia highway, while A1 launched in November in the Bulgarian capital of Sofia and the operator claims that its 5G network supports the city’s main residential and business districts.
In this report, we’ve analyzed the mobile experience of our Bulgarian users across all three national operators — A1, Telenor and Vivacom — over the 90 day period ending 29 November 2020. Our results include measurements from 5G devices.