Mobile Network Experience Report Ireland September 2020

Ireland

Mobile Network Experience Report
September 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

Vodafone wins the Download Speed Experience award with 22.1 Mbps

The experience of Irish users differs greatly across the operators with 3 users' experience of 18.2 Mbps in second place, and eir in last place with 15.8 Mbps. Fast average mobile download speeds are important for web browsing and downloading app updates, including keeping online multiplayer games up to date with the latest content.

eir and Vodafone jointly win both Games, Voice App and Video Experience

Two operators are competing fiercely across three categories. For Video Experience, which analyzes mobile video streaming, the winners score over 3 points more than third placed 3. This means 3's users saw a less consistent video experience, particularly for higher resolutions, with noticeably slower loading times and stalling not being uncommon.

Ireland's first joint winners of mobile Games Experience are eir and Vodafone

In Opensignal's measure of real-time multiplayer mobile gaming here's a clear gap of more than five points between the two award winners and 3, with the leaders scoring just over 65 on our 100-point scale. This means that in most cases the game is responsive to the actions of the player with most users reporting that they felt like they had control over the game. The majority of players reported that they noticed a delay between their actions and the outcomes in the game. Users that spend more time connected to 4G or 5G technology tend to see a higher quality Games Experience because of the greater network capacity, reduced congestion and faster responsiveness.

Even with 5G arriving, there's still much work to do on 4G in Ireland

Mobile users spend just over two-thirds of time connected to 4G networks in Ireland with the vast majority of the rest of time connected to much slower and less efficient 3G technology. 4G Availability varies from 68.3% to 67.4% of the time across the operators but the scores are a statistical dead heat. Almost all 5G networks rely on 4G as a foundation, with low 4G Availability the 5G experience as well as the overall experience of mobile users will be affected. By comparison, users on the world's leading mobile operators now routinely see 4G Availability scores over 95% and some are even close to a perfect 100% score.

Introduction

In Opensignal's latest report into the mobile network experience in Ireland we see a fierce battle for all of our awards. In three of our measures, the competition is so tight that we see two winners, while for two other measures we find it impossible to split the rivals. Yet despite these close races, Vodafone breaks from the pack with two clear wins.

Appropriately, given this degree of competition, this is the first time that Opensignal has measured the mobile gaming experience in Ireland and presented an award. Opensignal’s Games Experience metric is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s network.

Our approach for mobile Games Experience is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

It's an exciting time for the mobile network experience, as the world moves from 4G to 5G, which opens up the potential for much improved mobile experience. Since our last report we have seen a slight drop in our users' mobile experience which is most likely because of the challenges operators face this year. The headwinds everyone faces in 2020, have shown that the ability to communicate more reliably, enjoy more mobile video and mobile gaming, is even more important.

Opensignal Awards Table

Mobile Experience Awards, Ireland
September 2020, Ireland Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
September 2020, Ireland
Download Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
September 2020, Ireland
Video Experience
Games Experience
Voice App Experience
Upload Speed Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Vodafone
65.5
3
61.5
eir
64.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Vodafone
65.5
3
61.5
eir
64.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
Vodafone
65.1
3
59.8
eir
65.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
Vodafone
76.4
3
75.4
eir
76.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
Vodafone
22.1
3
18.2
eir
15.8
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
Vodafone
6.7
3
6.6
eir
6.6
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image

4G Availability

4G Availability
% of time
Vodafone
67.4
3
68.2
eir
68.3
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Vodafone
8.7
3
8.3
eir
7.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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