Mobile Network Experience Report Poland May 2020

Poland

Mobile Network Experience Report
May 2020

Opensignal Active Userbase in Poland
Total Devices
183,708
Total Measurements
460,436,629
Data Collection Period
Feb 01 Apr 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sue Marek Insights Analyst

Key findings

All of Poland’s national operators have hit the 85% mark for 4G Availability

While Orange wins our 4G Availability award with 90.6%, our 4G users spent 85% or more of their time connected to a 4G signal, regardless of their choice of national operator. This indicates that Poland’s 4G rollout is relatively mature. Alongside 4G Availability, Orange also took the prize for 4G Coverage Experience, which analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Orange scoops up the majority of awards

Orange users enjoyed the best experience when compared against those using other operators across five of our seven measures of the mobile experience — Video Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience — and drew with T-Mobile on Games Experience. The only award it didn’t win or tie for was for Voice App Experience, which was won by T-Mobile.

Our Orange users have observed the fastest speeds

Our users observed average download speeds of 22.4 Mbps while using Orange’s network, an impressive 2.1 Mbps (10.1%) above the speeds observed by our users on second-placed Play. The fastest upload speeds were also observed by our Orange users, though its lead here was far less commanding, beating the speeds observed on T-Mobile by only 0.2 Mbps (2.7%).

Poland’s operators are closely matched on Games Experience and Voice App Experience

Only 0.8 points lay between the winner for Voice App Experience — T-Mobile — and last-placed Plus, although T-Mobile’s score of 80.1 has nudged it into the Good category (80-87), while its peers all place in the Acceptable category. A Good rating means that many users were satisfied, although some experienced minor quality impairments such as clicking sounds or distortion. There was more variation in the scores for Games Experience — a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s network — with a spread of 2.3 points across the operators, but all four placed in the Fair category and T-Mobile and Orange statistically tied for first place.

Introduction

In this report, we've analyzed our data gathered in the 90 days from the start of February 2020 to see how Poland’s four national operators — T-Mobile, Orange, Play and Plus — measure up.

The Polish mobile market is vibrant and growing with a total of about 53.9 million mobile subscriptions. Orange is the largest operator by market share in the country followed closely by Play.

In Opensignal’s inaugural analysis of Poland we found that Orange also dominated our Opensignal awards winning five of our seven awards. The operator won in Video Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience.

Interestingly, we also found that 4G Availability is fairly strong in the country with three of the four national operators achieving 4G Availability greater than 85%, while Orange slightly exceeded the coveted 90% Availability mark.

However, this may be an area to watch as late last year Play expanded its 4G LTE network to many more cities and we may see that continue in 2020.

When it comes to 5G, Poland recently postponed the auction of 5G spectrum licenses in the 3.4GHz-3.8GHz bands due to the COVID-19 pandemic. Nevertheless, some operators are moving forward with their 5G deployments.

Interestingly, T-Mobile stood out in Voice App Experience where it won our award with a score of 80.1 on a 0-100 scale, which puts it into the Good category. This means many users were satisfied with minor quality impairments such as occasional clicking sounds. The other three operators were close behind with scores of 79.3 and higher, which falls into the Acceptable category. This means that while users were satisfied, there were perceptible call quality impairments experienced by some users.

Opensignal Awards Table

Mobile Experience Awards, Poland
May 2020, Poland Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
May 2020, Poland
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
May 2020, Poland
Games Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
T-Mobile
69.6
Orange
70.3
Play
63.6
Plus
63.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
T-Mobile
69.6
Orange
70.3
Play
63.6
Plus
63.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
73.6 (± 0.40) 73.0 (± 0.34) 68.9 (± 0.42) 66.4 (± 0.45)
3G Video Experience
53.4 (± 1.33) 51.4 (± 1.47) 33.3 (± 1.22) 47.3 (± 1.35)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
74 (± 0.40)
73 (± 0.34)
69 (± 0.42)
66 (± 0.45)
3G Video Experience in 0-100 points
53 (± 1.33)
51 (± 1.47)
33 (± 1.22)
47 (± 1.35)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
T-Mobile
72.1
Orange
71.2
Play
70.7
Plus
69.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
82.5 (± 0.67) 77.3 (± 0.69) 75.7 (± 0.67) 75.1 (± 0.67)
3G Games Experience
39.6 (± 0.31) 39.0 (± 0.36) 43.1 (± 1.79) 43.7 (± 1.93)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
82 (± 0.67)
77 (± 0.69)
76 (± 0.67)
75 (± 0.67)
3G Games Experience in 0-100 points
40 (± 0.31)
39 (± 0.36)
43 (± 1.79)
44 (± 1.93)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
T-Mobile
80.1
Orange
79.6
Play
79.4
Plus
79.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
82.0 (± 0.20) 80.8 (± 0.19) 80.4 (± 0.17) 80.4 (± 0.19)
3G Voice App Experience
72.2 (± 0.65) 71.2 (± 0.74) 73.8 (± 0.53) 73.9 (± 0.57)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
82 (± 0.20)
81 (± 0.19)
80 (± 0.17)
80 (± 0.19)
3G Voice App Experience in 0-100 points
72 (± 0.65)
71 (± 0.74)
74 (± 0.53)
74 (± 0.57)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
T-Mobile
19.0
Orange
22.4
Play
20.4
Plus
17.4
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
22.4 (± 0.30) 25.0 (± 0.28) 23.4 (± 0.28) 19.9 (± 0.27)
3G Download Speed
5.0 (± 0.13) 4.5 (± 0.11) 3.2 (± 0.07) 4.9 (± 0.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Download Speed in Mbps
22 (± 0.30)
25 (± 0.28)
23 (± 0.28)
20 (± 0.27)
3G Download Speed in Mbps
5 (± 0.13)
4 (± 0.11)
3 (± 0.07)
5 (± 0.12)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
T-Mobile
7.3
Orange
7.5
Play
6.1
Plus
7.0
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
8.7 (± 0.11) 8.4 (± 0.10) 7.0 (± 0.09) 8.1 (± 0.12)
3G Upload Speed
1.7 (± 0.06) 1.6 (± 0.06) 1.1 (± 0.03) 1.3 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.11)
8 (± 0.10)
7 (± 0.09)
8 (± 0.12)
3G Upload Speed in Mbps
2 (± 0.06)
2 (± 0.06)
1 (± 0.03)
1 (± 0.04)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
T-Mobile
85.0
Orange
90.6
Play
87.7
Plus
85.4
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
T-Mobile
8.4
Orange
8.9
Play
8.5
Plus
8.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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