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While Orange wins our 4G Availability award with 90.6%, our 4G users spent 85% or more of their time connected to a 4G signal, regardless of their choice of national operator. This indicates that Poland’s 4G rollout is relatively mature. Alongside 4G Availability, Orange also took the prize for 4G Coverage Experience, which analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Orange users enjoyed the best experience when compared against those using other operators across five of our seven measures of the mobile experience — Video Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience — and drew with T-Mobile on Games Experience. The only award it didn’t win or tie for was for Voice App Experience, which was won by T-Mobile.
Our users observed average download speeds of 22.4 Mbps while using Orange’s network, an impressive 2.1 Mbps (10.1%) above the speeds observed by our users on second-placed Play. The fastest upload speeds were also observed by our Orange users, though its lead here was far less commanding, beating the speeds observed on T-Mobile by only 0.2 Mbps (2.7%).
Only 0.8 points lay between the winner for Voice App Experience — T-Mobile — and last-placed Plus, although T-Mobile’s score of 80.1 has nudged it into the Good category (80-87), while its peers all place in the Acceptable category. A Good rating means that many users were satisfied, although some experienced minor quality impairments such as clicking sounds or distortion. There was more variation in the scores for Games Experience — a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s network — with a spread of 2.3 points across the operators, but all four placed in the Fair category and T-Mobile and Orange statistically tied for first place.
In this report, we've analyzed our data gathered in the 90 days from the start of February 2020 to see how Poland’s four national operators — T-Mobile, Orange, Play and Plus — measure up.
The Polish mobile market is vibrant and growing with a total of about 53.9 million mobile subscriptions. Orange is the largest operator by market share in the country followed closely by Play.
In Opensignal’s inaugural analysis of Poland we found that Orange also dominated our Opensignal awards winning five of our seven awards. The operator won in Video Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience.
Interestingly, we also found that 4G Availability is fairly strong in the country with three of the four national operators achieving 4G Availability greater than 85%, while Orange slightly exceeded the coveted 90% Availability mark.
However, this may be an area to watch as late last year Play expanded its 4G LTE network to many more cities and we may see that continue in 2020.
When it comes to 5G, Poland recently postponed the auction of 5G spectrum licenses in the 3.4GHz-3.8GHz bands due to the COVID-19 pandemic. Nevertheless, some operators are moving forward with their 5G deployments.
Interestingly, T-Mobile stood out in Voice App Experience where it won our award with a score of 80.1 on a 0-100 scale, which puts it into the Good category. This means many users were satisfied with minor quality impairments such as occasional clicking sounds. The other three operators were close behind with scores of 79.3 and higher, which falls into the Acceptable category. This means that while users were satisfied, there were perceptible call quality impairments experienced by some users.
| Mobile Experience Awards Poland | ||||
|---|---|---|---|---|
May 2020,
Poland Report
|
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
May 2020,
Poland
|
|---|---|
|
Video Experience
|
O
Orange
|
|
Voice App Experience
|
T
T-Mobile
|
|
Download Speed Experience
|
O
Orange
|
|
Upload Speed Experience
|
O
Orange
|
|
4G Availability
|
O
Orange
|
|
4G Coverage Experience
|
O
Orange
|
|
Mobile Experience Awards Draws
|
May 2020, Poland
|
|---|---|
|
Games Experience
|
T
T-Mobile
O
Orange
|
|
Video Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 73.6 (± 0.40) | 73.0 (± 0.34) | 68.9 (± 0.42) | 66.4 (± 0.45) |
|
3G Video Experience
| 53.4 (± 1.33) | 51.4 (± 1.47) | 33.3 (± 1.22) | 47.3 (± 1.35) |
| 4G Video Experience | in 0-100 points |
|
T
T-Mobile
|
74 (± 0.40) |
|
O
Orange
|
73 (± 0.34) |
|
P
Play
|
69 (± 0.42) |
|
P
Plus
|
66 (± 0.45) |
| 3G Video Experience | in 0-100 points |
|
T
T-Mobile
|
53 (± 1.33) |
|
O
Orange
|
51 (± 1.47) |
|
P
Play
|
33 (± 1.22) |
|
P
Plus
|
47 (± 1.35) |
|
Games Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 82.5 (± 0.67) | 77.3 (± 0.69) | 75.7 (± 0.67) | 75.1 (± 0.67) |
|
3G Games Experience
| 39.6 (± 0.31) | 39.0 (± 0.36) | 43.1 (± 1.79) | 43.7 (± 1.93) |
| 4G Games Experience | in 0-100 points |
|
T
T-Mobile
|
82 (± 0.67) |
|
O
Orange
|
77 (± 0.69) |
|
P
Play
|
76 (± 0.67) |
|
P
Plus
|
75 (± 0.67) |
| 3G Games Experience | in 0-100 points |
|
T
T-Mobile
|
40 (± 0.31) |
|
O
Orange
|
39 (± 0.36) |
|
P
Play
|
43 (± 1.79) |
|
P
Plus
|
44 (± 1.93) |
|
Voice App Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 82.0 (± 0.20) | 80.8 (± 0.19) | 80.4 (± 0.17) | 80.4 (± 0.19) |
|
3G Voice App Experience
| 72.2 (± 0.65) | 71.2 (± 0.74) | 73.8 (± 0.53) | 73.9 (± 0.57) |
| 4G Voice App Experience | in 0-100 points |
|
T
T-Mobile
|
82 (± 0.20) |
|
O
Orange
|
81 (± 0.19) |
|
P
Play
|
80 (± 0.17) |
|
P
Plus
|
80 (± 0.19) |
| 3G Voice App Experience | in 0-100 points |
|
T
T-Mobile
|
72 (± 0.65) |
|
O
Orange
|
71 (± 0.74) |
|
P
Play
|
74 (± 0.53) |
|
P
Plus
|
74 (± 0.57) |
|
Download Speed Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 22.4 (± 0.30) | 25.0 (± 0.28) | 23.4 (± 0.28) | 19.9 (± 0.27) |
|
3G Download Speed
| 5.0 (± 0.13) | 4.5 (± 0.11) | 3.2 (± 0.07) | 4.9 (± 0.12) |
| 4G Download Speed | in Mbps |
|
T
T-Mobile
|
22 (± 0.30) |
|
O
Orange
|
25 (± 0.28) |
|
P
Play
|
23 (± 0.28) |
|
P
Plus
|
20 (± 0.27) |
| 3G Download Speed | in Mbps |
|
T
T-Mobile
|
5 (± 0.13) |
|
O
Orange
|
4 (± 0.11) |
|
P
Play
|
3 (± 0.07) |
|
P
Plus
|
5 (± 0.12) |
|
Upload Speed Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 8.7 (± 0.11) | 8.4 (± 0.10) | 7.0 (± 0.09) | 8.1 (± 0.12) |
|
3G Upload Speed
| 1.7 (± 0.06) | 1.6 (± 0.06) | 1.1 (± 0.03) | 1.3 (± 0.04) |
| 4G Upload Speed | in Mbps |
|
T
T-Mobile
|
9 (± 0.11) |
|
O
Orange
|
8 (± 0.10) |
|
P
Play
|
7 (± 0.09) |
|
P
Plus
|
8 (± 0.12) |
| 3G Upload Speed | in Mbps |
|
T
T-Mobile
|
2 (± 0.06) |
|
O
Orange
|
2 (± 0.06) |
|
P
Play
|
1 (± 0.03) |
|
P
Plus
|
1 (± 0.04) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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