Mobile Network Experience Report Hong Kong May 2020

Hong Kong

Mobile Network Experience Report
May 2020

Opensignal Active Userbase in Hong Kong
Total Devices
33,216
Total Measurements
117,341,028
Data Collection Period
Jan 01 Mar 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

Our first Games Experience award in Hong Kong is won by SmarTone

The experience that SmarTone users enjoyed when playing multiplayer mobile games was Good with a score of 76.3 on a 0-100 scale. Both second-placed CMHK and 3's users had a Fair mobile gaming experience. Opensignal's new measure characterizes the experience of playing popular mobile gaming genres like battle royale and MOBA games, of which Fortnite, Garena Freefire and Arena of Valor are examples.

csl users enjoyed the fastest mobile experience, winning both Download and Upload Speed Experience Awards

With a Download Speed Experience of 26.2 Mbps, csl wins the award with speeds over 26% faster than those CMHK and 3 users saw. SmarTone users' download speeds were only a fraction behind 3 and CMHK with a speed of 19.0 Mbps. For sharing media, csl users again win the relevant award, with an upload speed of 8.7 Mbps. However, for Upload Speed Experience, there was a greater difference between the chasing operators, with both 3 and CMHK noticeably ahead of SmarTone

SmarTone just wins the Voice App Experience award, but competition is tight

In Voice App Experience, which measures the typical experience of using voice communication apps like WhatsApp, WeChat or Skype, SmarTone users had a slightly better experience than other Hong Kongers. But there was under 2 points difference between users on each of the four operators, indicating how tight the competition is between them. While users on csl and SmarTone just crept into the Good category, those on CMHK and 3 just miss out and end in the Fair category this time.

3 jointly wins the Video Experience award with csl

With scores in the Very Good category, we see two operators share this award, indicating that mobile Video Experience is not automatically won by the operator that offers its users the fastest file download speeds. 3 ranked third for Download Speed Experience but jumps up in Opensignal's ITU-based measurement of video experience to be joint top. The one hundred point scale characterizes the perceived video quality based on multiple measurements of mobile video streaming including the amount of time video stream playback stalls, the time to start playing, and other technical characteristics of video streaming.

Little separates the operators on 4G Coverage and 4G Availability

There was no significant difference in 4G Availability — the time smartphone users can connect to 4G network — between Hong Kong's four operators. However, on 4G coverage, csl and CMHK users saw a slightly better experience and the two operators jointly win Opensignal's 4G Coverage Experience award.

Introduction

Multiplayer mobile games are becoming ever more important as smartphones become more compelling gaming devices and the mobile network experience becomes more responsive. For the first time in this report, Opensignal looked at how mobile gaming differs across Hong Kong's four operators.

Hong Kong is a highly competitive mobile market and this is apparent in our analysis of the experience of our users on each of Hong Kong's four leading mobile operators that own their own wireless spectrum and mobile network infrastructure.

Each operator won at least one award, although 3 and CMHK have to share their awards this time. SmarTone and csl won two awards outright each but they excel in different areas: SmarTone won two of Opensignal's real-world experiential awards — Games Experience and Voice App Experience — while csl was the speed demon here and won both speed awards as well as three additional joint awards.

Opensignal Awards Table

Mobile Experience Awards, Hong Kong
May 2020, Hong Kong Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
May 2020, Hong Kong
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Mobile Experience Awards Draws
May 2020, Hong Kong
Video Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
csl
74.1
3
73.8
SmarTone
64.6
CMHK
71.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
csl
74.1
3
73.8
SmarTone
64.6
CMHK
71.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
74.4 (± 0.98) 74.7 (± 1.01) 65.8 (± 1.77) 72.9 (± 1.06)
3G Video Experience
68.5 (± 3.83) 48.6 (± 6.16) 49.4 (± 5.26)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
74 (± 0.98)
75 (± 1.01)
66 (± 1.77)
73 (± 1.06)
3G Video Experience in 0-100 points
68 (± 3.83)
49 (± 6.16)
49 (± 5.26)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
csl
71.3
3
70.4
SmarTone
76.3
CMHK
72.2
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
72.7 (± 1.46) 72.7 (± 1.58) 78.6 (± 1.50) 74.5 (± 1.41)
3G Games Experience
52.8 (± 7.45) 39.9 (± 10.92) 55.5 (± 5.45) 43.9 (± 5.87)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
73 (± 1.46)
73 (± 1.58)
79 (± 1.50)
74 (± 1.41)
3G Games Experience in 0-100 points
53 (± 7.45)
40 (± 10.92)
55 (± 5.45)
44 (± 5.87)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
csl
80.2
3
79.0
SmarTone
81.7
CMHK
79.6
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.4 (± 0.50) 79.4 (± 0.66) 82.1 (± 0.50) 80.0 (± 0.43)
3G Voice App Experience
77.4 (± 2.20) 74.4 (± 4.02) 76.9 (± 2.21) 74.4 (± 2.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.50)
79 (± 0.66)
82 (± 0.50)
80 (± 0.43)
3G Voice App Experience in 0-100 points
77 (± 2.20)
74 (± 4.02)
77 (± 2.21)
74 (± 2.05)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
csl
26.2
3
20.5
SmarTone
19.0
CMHK
20.7
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
27.5 (± 0.85) 21.5 (± 0.82) 20.2 (± 0.91) 22.0 (± 0.61)
3G Download Speed
7.6 (± 0.65) 4.9 (± 0.46) 4.9 (± 0.47)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Download Speed in Mbps
27 (± 0.85)
21 (± 0.82)
20 (± 0.91)
22 (± 0.61)
3G Download Speed in Mbps
8 (± 0.65)
5 (± 0.46)
5 (± 0.47)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
csl
8.7
3
7.8
SmarTone
7.0
CMHK
8.1
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.1 (± 0.31) 8.1 (± 0.29) 7.5 (± 0.29) 8.6 (± 0.29)
3G Upload Speed
2.0 (± 0.21) 1.1 (± 0.13) 1.1 (± 0.13)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.31)
8 (± 0.29)
8 (± 0.29)
9 (± 0.29)
3G Upload Speed in Mbps
2 (± 0.21)
1 (± 0.13)
1 (± 0.13)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
csl
95.6
3
94.4
SmarTone
94.6
CMHK
94.8
0 25 50 75 100
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
csl
10.0
3
9.8
SmarTone
9.8
CMHK
9.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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