Smart dominated the awards in our latest report on the Philippines’ mobile network experience. The PLDT-owned operator won six of our seven national awards outright and drew for Latency Experience. Globe also made some impressive improvements in other areas, particularly Video Experience, where it increased its score by 30.6% from our September report for a score of 39.8.
Both operators also achieved some important milestones. Smart became the first Filipino operator to pass the 80% 4G Availability mark nationwide with Globe only a few percentage points behind it. Smart also dominated 4G Availability at a regional level winning 12 awards and drawing with Globe in 12 other provinces.
In Opensignal’s first-ever Games Experience Award, we learned that playing multiplayer mobile games over wireless networks is challenging for our users in the Philippines market. Smart won our award in this category, but both operators had scores where on average their users found the gaming experience difficult. There is room to improve the delays within games and to ensure most players feel like they have full control over the gameplay rather than having a game’s artificial intelligence (AI) stepping in — hopefully unnoticed by the player — to smooth over the rough edges in mobile network experience. If you’d like to see how your favorite gaming apps are performing with your current internet speed, download Opensignal’s Meteor app, available for Android
Despite having just two mobile operators, the Philippines’ mobile market continues to be fairly dynamic and we have seen improvements to both operator networks. But this two-operator scenario is about to change. Dito Telecommunity, a third national player, plans to debut a technical launch in July that is designed to make sure the operator complies with its license requirements. Dito must have 37% coverage of the population in its first year with an average speed of 27 Mbps. The company says it will have at least 1,600 cell sites deployed by the end of July. Dito’s full commercial launch is now slated for March 2021. Ultimately, the operator is required under its license terms to have a network that covers 84% of the population with speeds of at least 55 Mbps.
In this report, we've analyzed the mobile network experience of the Philippines' two national operators in the 90 days starting November 1, 2019, both at a national level and across 25 provinces, to see how Globe and Smart measure up.