Mobile Network Experience Report Philippines April 2020

Philippines

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in Philippines
Total Devices
288,492
Total Measurements
659,883,359
Data Collection Period
Nov 01 Jan 29, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sue Marek Insights Analyst

Key findings

Smart breaks away from Globe to win 4G Availability with a score of 81.8%

Smart broke away from Globe in the six months since our last report to take the 4G Availability award. It’s the first time Smart has won this award. The operator increased its 4G Availability ranking by 7.5 percentage points for a score of 81.8%, an increase over its score of 74.3% in our last report. Smart and Globe had been neck-in-neck in 4G Availability with very little difference in their scores for the past year. Globe also increased its 4G Availability score to 77.8% but a gap of 4 points now exists between the two operators.

Smart wins Opensignal’s first-ever Games Experience award

Playing multiplayer mobile games over wireless networks is challenging for our users in the Philippines market. While Smart won our first-ever award in this category, the operator scored 36.9 on a scale of 0-100, just ahead of Globe’s score of 35.9. Users on both operators would benefit from improvements in their gaming experience to remove noticeable delays within games and to help players to feel like they always have control over the gameplay.

Smart improves Video Experience score by 15.6%

Smart once again won our Video Experience award leaping ahead of Globe to receive a score of 55 (on a scale of 0-100), which puts it in the Fair category. A Fair rating means that Video Experience is acceptable at lower resolutions. Smart’s score is a 15.6% increase over our last report when Smart achieved a rating of 47.6. While Globe is still far behind Smart with a score of 39.8, the operator should be commended for increasing its Video Experience score by 9.4 points. Globe, however, still falls into a lower category, which means its users on average find streamed video hard to watch.

Philippine operators struggle with call quality in Voice App Experience

Both Smart and Globe scored in the Very Poor category in our first-ever Voice App Experience award for the Philippines. This award measures the quality of our users’ experience for over-the-top (OTT) voice apps such as WhatsApp, Skype and Facebook Messenger. Smart was the winner of this category with a score of 64.8 on a scale of 0-100, while Globe was slightly behind with a score of 64.0. Both of these scores fall into the Very Poor category, which means that most users were dissatisfied and experienced significant call quality impairments such as distortion, clicking sounds or silence.

Philippines operators continue to make strides in Latency Experience

Both Smart and Globe made improvements in the network responsiveness experienced by their users and tied for the Latency Experience award. Globe reduced its latency score to 60.7ms down from 64.2ms in our last report. Smart’s score of 59.8ms is a reduction from the 61.9ms seen in September’s report.

Smart makes 12.8% jump in Download Speed Experience to win category

Both Smart and Globe made improvements in download speed since our last report. However, Smart won this category with users experiencing an overall download speed of 10.6 Mbps, that is a 12.8% increase over the 9.4 Mbps speed that we reported last September. It was also 3 Mbps faster than its rival Globe.

Introduction

Smart dominated the awards in our latest report on the Philippines’ mobile network experience. The PLDT-owned operator won six of our seven national awards outright and drew for Latency Experience. Globe also made some impressive improvements in other areas, particularly Video Experience, where it increased its score by 30.6% from our September report for a score of 39.8.

Both operators also achieved some important milestones. Smart became the first Filipino operator to pass the 80% 4G Availability mark nationwide with Globe only a few percentage points behind it. Smart also dominated 4G Availability at a regional level winning 12 awards and drawing with Globe in 12 other provinces.

In Opensignal’s first-ever Games Experience Award, we learned that playing multiplayer mobile games over wireless networks is challenging for our users in the Philippines market. Smart won our award in this category, but both operators had scores where on average their users found the gaming experience difficult. There is room to improve the delays within games and to ensure most players feel like they have full control over the gameplay rather than having a game’s artificial intelligence (AI) stepping in — hopefully unnoticed by the player — to smooth over the rough edges in mobile network experience. If you’d like to see how your favorite gaming apps are performing with your current internet speed, download Opensignal’s Meteor app, available for Android and iOS.

Despite having just two mobile operators, the Philippines’ mobile market continues to be fairly dynamic and we have seen improvements to both operator networks. But this two-operator scenario is about to change. Dito Telecommunity, a third national player, plans to debut a technical launch in July that is designed to make sure the operator complies with its license requirements. Dito must have 37% coverage of the population in its first year with an average speed of 27 Mbps. The company says it will have at least 1,600 cell sites deployed by the end of July. Dito’s full commercial launch is now slated for March 2021. Ultimately, the operator is required under its license terms to have a network that covers 84% of the population with speeds of at least 55 Mbps.

In this report, we've analyzed the mobile network experience of the Philippines' two national operators in the 90 days starting November 1, 2019, both at a national level and across 25 provinces, to see how Globe and Smart measure up.

Opensignal Awards Table

Mobile Experience Awards, Philippines
April 2020, Philippines Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
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Mobile Experience Awards Winners
April 2020, Philippines
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
Mobile Experience Awards Draws
April 2020, Philippines
Latency Experience
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Globe
39.8
Smart
55.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Smart is still the operator to beat when it comes to Video Experience. The operator’s score increased 15.6% over our last report, when it had a score of 47.6, to reach a score of 55 (on a scale of 0-100), which puts it in the Fair category. That means video experience for users is acceptable at lower resolutions. Globe, meanwhile, saw its Video Experience score increase 30.6% from our September report for a score of 39.8, just 0.3 points shy of the Fair category. That score still puts it in the Poor category, which means its users find streaming video nearly unwatchable.

Video Experience
in 0-100 points
Globe
39.8
Smart
55.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
43.7 (± 0.48) 62.4 (± 0.55)
3G Video Experience
30.1 (± 1.03) 34.6 (± 1.82)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
44 (± 0.48)
62 (± 0.55)
3G Video Experience in 0-100 points
30 (± 1.03)
35 (± 1.82)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Turning to video user experience on just the 4G network, Smart’s 4G-only Video Experience score is 62.4 (on a 0-100 scale), 7.4 points higher than its overall score, and that puts it into the Good category for Video Experience, which means users experience faster loading and less stuttering, even at higher resolutions. Globe’s 4G-only Video Experience is just 3.9 points better than its overall score of 39.8, giving it a score of 43.7. That moves it into the Fair category, which means the video experience for users is acceptable at lower resolutions.

Games Experience

Opensignal measured the gaming experience in the Philippines for the first time and we learned that playing multiplayer games in the Philippines is challenging. Smart won our first-ever award with a score of 36.9 on a scale of 0-100, which falls into the Very Poor category. This means the majority of users found the gaming experience to be in need of improvement with too noticeable delays within games and where players often didn’t feel like they had full control over the gameplay. In poor network conditions, mobile multiplayer games’ AI often steps in automatically to reduce some of the apparent negative impacts for users. Globe also placed in the Very Poor category with a lower score of 35.9.

Games Experience
in 0-100 points
Globe
35.9
Smart
36.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
38.3 (± 0.12) 38.8 (± 0.14)
3G Games Experience
30.0 (± 0.26) 31.6 (± 0.35)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
38 (± 0.12)
39 (± 0.14)
3G Games Experience in 0-100 points
30 (± 0.26)
32 (± 0.35)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Opensignal’s newly released Games Experience metric measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Like our other experiential metrics, it is measured on a scale of 0-100. It was developed from several years of research looking at the relationship between the technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games — such as Call of Duty and Arena of Valor — played around the world.

Voice App Experience

Voice apps such as WhatsApp, Skype and Facebook Messenger are becoming more popular thanks to ubiquitous mobile broadband. These apps offer a new way for users to talk to each other and Opensignal is now measuring the quality of our users’ experience on these apps.

In our first-ever Voice App Experience award for the Philippines, both Smart and Globe would benefit from some improvement in this area. Smart was the winner of this category with a score of 64.8 on a scale of 0-100, while Globe was slightly behind with a score of 64. Both of these scores fall into the Very Poor category (60-66), which means there’s a lot of opportunity for the operators to reduce call quality impairments such as distortion, clicking sounds and silence.

Voice App Experience
in 0-100 points
Globe
64.0
Smart
64.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
67.6 (± 0.32) 68.5 (± 0.39)
3G Voice App Experience
55.1 (± 0.82) 54.3 (± 1.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
68 (± 0.32)
69 (± 0.39)
3G Voice App Experience in 0-100 points
55 (± 0.82)
54 (± 1.05)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

In addition to the Voice App Experience metric, Opensignal also reported on two supporting measurements related to the voice app — the 4G Voice App Experience and the 3G Voice App Experience. As their names suggest, they measure the quality of experience for Opensignal users on an operator’s LTE and 3G networks, respectively.

In the 4G Voice App Experience category Smart earned a score of 68.5 and Globe scored 67.6. Both of these scores fall into the Poor ranking (66-74) on a scale of 0-100. These scores are much higher than the 3G Voice Experience, indicating the importance for operators of extending the reach of their 4G networks and boosting 4G Availability.

Not surprisingly, both operators’ rankings dropped in the 3G Voice App Experience category. Globe ranked first with a score of 55.1 followed by Smart with 54.3.

Download Speed Experience

Smart and Globe both made some strides in Download Speed Experience. Smart won this category with users experiencing an overall download speed of 10.6 Mbps, that is a 12.8% increase over the 9.4 Mbps speed that we reported last September. It was also 3 Mbps faster than its rival Globe. Our users on Globe’s network reported download speeds of 7.6 Mbps, an increase from the 6.5 Mbps we reported in our last report.

Download Speed Experience
in Mbps
Globe
7.6
Smart
10.6
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
9.3 (± 0.10) 13.1 (± 0.17)
3G Download Speed
3.1 (± 0.06) 3.5 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
9 (± 0.10)
13 (± 0.17)
3G Download Speed in Mbps
3 (± 0.06)
4 (± 0.10)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

When we look at Download Speed Experience by technology type, Smart is also ahead in terms of 4G Download Speed with a score of 13.1 Mbps. Globe’s 4G speeds are lower at 9.3 Mbps.

Upload Speed Experience

Smart also dominates in Upload Speed Experience. Our users on Smart’s network on average achieved upload speeds of 3.9 Mbps, which puts Smart in first place. This is a slight increase from our last report when we clocked Smart’s upload speeds at 3.3 Mbps. Globe came in second with our users clocking an upload speed of 2.0 Mbps, an increase from 1.7 Mbps in our September report. Despite both operators’ improvements in upload speed, they are still well below the speeds we see in most developed markets, which are typically more than 10 Mbps.

Upload Speed Experience
in Mbps
Globe
2.0
Smart
3.9
0 1.25 2.5 3.75 5
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
2.7 (± 0.04) 5.0 (± 0.06)
3G Upload Speed
0.3 (± 0.01) 0.8 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
3 (± 0.04)
5 (± 0.06)
3G Upload Speed in Mbps
0 (± 0.01)
1 (± 0.03)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

When we break down 3G versus 4G connections, we find our users on Smart averaged 5.0 Mbps in the 4G upload speeds they experience, which is still significantly faster than our users on Globe, who experienced 4G Upload Speeds of 2.7 Mbps. When connecting on 3G networks from Smart and Globe, our users saw extremely slow upload speeds of 0.8 Mbps and 0.3 Mbps, respectively.

Latency Experience

Latency Experience is one area where the difference in experience between both operators is nearly non-existent. Globe and Smart tied in this category, with Globe having an average overall response time of 60.7 milliseconds, which is an improvement of 3.5ms from its score of 64.2 in our September report. Meanwhile, Smart had a latency score of 59.8ms, which is an improvement of 2.1ms from our last report.

Latency Experience
in ms The lower the figure the better the latency
Globe
60.7
Smart
59.8
0 16.25 32.5 48.75 65
The brackets represent confidence intervals.
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Latency Experience
Supporting Metrics
in ms
4G Latency
50.5 (± 0.33) 51.9 (± 0.37)
3G Latency
86.2 (± 1.38) 81.7 (± 1.36)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Latency in ms
50 (± 0.33)
52 (± 0.37)
3G Latency in ms
86 (± 1.38)
82 (± 1.36)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

In the 4G latency scores there is a slightly wider gap between the two operators, with Smart earning a latency score of 51.9ms and Globe scoring a latency of 50.5ms. Latency is an increasingly important metric because lower latency scores mean less lag time when using real-time applications.

4G Availability

Both operators have now passed the 75% mark in 4G Availability. In our last report, Globe was the only operator to do so and was slightly ahead of Smart with a score of 75.3% compared to Smart’s score of 74.3% .However, this time Smart took first place with a score of 81.8%. This means that our 4G users were able to access a 4G connection on Smart’s 4G network 81.8% of the time. Globe followed closely with a score of 77.8%.

4G Availability
% of time
Globe
77.8
Smart
81.8
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
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The competition in this metric has been interesting to watch as in our last report Globe was slightly ahead of Smart with a score of 75.3% compared to Smart’s score of 74.3%.

Regional Analysis

Smart continued to dominate in our regional analysis of 25 Philippine provinces. In Video Experience, Smart took first place in 23 provinces. In Metro Manila Smart clocked in the highest Video Experience score we observed at the regional level — 64.6 (on a 0-100 scale) — putting it in the Good category but very close to achieving a Very Good rating. Globe didn’t win any Video Experience awards outright in the regional analysis and the two operators tied in just two provinces.

We saw a similar pattern in Download Speed Experience where Smart, the winner of the national award, won first place in 17 provinces and tied with Globe in eight provinces. The province of Metro Manila also had the fastest download speeds out of all the regions we have been monitoring, with Smart achieving speeds of 15.4 Mbps compared to Globe with 9.8 Mbps.

However, in Games Experience we saw Smart, the winner of the national award, win first place in seven provinces while the operator tied with Globe in 18 provinces. In Metro Manila we saw the highest regional Game Experience score of 39.3 on Smart’s network. This still falls into the lowest category but is very close to achieving a Poor ranking.

In 4G Availability, where Smart increased its national ranking significantly, we saw Smart win 12 provinces outright and tie with Globe in 12 other provinces. Smart also crossed the 90% mark in 4G Availability in Metropolitan Manilla with a score of 90.1%. Globe only won in 4G Availability in the province of Benguet with a score of 76.4%.

Select any region below to display individual breakdown

Aklan

Video Experience
in Aklan
in 0-100 points
Globe
35.1
Smart
47.8
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Games Experience
in Aklan
in 0-100 points
Globe
36.0
Smart
35.7
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Voice App Experience
in Aklan
in 0-100 points
Globe
64.3
Smart
64.5
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Download Speed Experience
in Aklan
in Mbps
Globe
6.2
Smart
8.0
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Upload Speed Experience
in Aklan
in Mbps
Globe
2.7
Smart
2.9
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Latency Experience
in Aklan
in ms
Globe
74.2
Smart
92.4
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4G Availability
in Aklan
in %
Globe
74.0
Smart
84.6
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Albay

Video Experience
in Albay
in 0-100 points
Globe
34.1
Smart
50.5
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Games Experience
in Albay
in 0-100 points
Globe
33.3
Smart
37.2
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Voice App Experience
in Albay
in 0-100 points
Globe
55.8
Smart
67.9
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Download Speed Experience
in Albay
in Mbps
Globe
7.0
Smart
7.1
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Upload Speed Experience
in Albay
in Mbps
Globe
1.5
Smart
2.4
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Latency Experience
in Albay
in ms
Globe
72.9
Smart
63.3
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4G Availability
in Albay
in %
Globe
69.4
Smart
77.2
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Bataan

Video Experience
in Bataan
in 0-100 points
Globe
32.4
Smart
47.6
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Games Experience
in Bataan
in 0-100 points
Globe
35.4
Smart
34.6
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Voice App Experience
in Bataan
in 0-100 points
Globe
62.9
Smart
58.3
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Download Speed Experience
in Bataan
in Mbps
Globe
6.7
Smart
9.5
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Upload Speed Experience
in Bataan
in Mbps
Globe
1.8
Smart
3.9
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Latency Experience
in Bataan
in ms
Globe
59.9
Smart
75.3
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4G Availability
in Bataan
in %
Globe
67.1
Smart
74.4
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Batangas

Video Experience
in Batangas
in 0-100 points
Globe
34.5
Smart
47.9
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Games Experience
in Batangas
in 0-100 points
Globe
34.7
Smart
37.3
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Voice App Experience
in Batangas
in 0-100 points
Globe
62.2
Smart
65.8
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Download Speed Experience
in Batangas
in Mbps
Globe
7.0
Smart
9.3
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Upload Speed Experience
in Batangas
in Mbps
Globe
1.6
Smart
3.3
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Latency Experience
in Batangas
in ms
Globe
59.7
Smart
62.1
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4G Availability
in Batangas
in %
Globe
67.0
Smart
65.0
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Benguet

Video Experience
in Benguet
in 0-100 points
Globe
38.4
Smart
43.0
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Games Experience
in Benguet
in 0-100 points
Globe
34.6
Smart
36.2
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Voice App Experience
in Benguet
in 0-100 points
Globe
60.7
Smart
62.3
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Download Speed Experience
in Benguet
in Mbps
Globe
7.3
Smart
6.4
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Upload Speed Experience
in Benguet
in Mbps
Globe
1.9
Smart
3.9
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Latency Experience
in Benguet
in ms
Globe
59.8
Smart
63.2
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4G Availability
in Benguet
in %
Globe
76.4
Smart
71.3
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Bulacan

Video Experience
in Bulacan
in 0-100 points
Globe
39.4
Smart
55.4
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Games Experience
in Bulacan
in 0-100 points
Globe
36.5
Smart
37.9
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Voice App Experience
in Bulacan
in 0-100 points
Globe
65.2
Smart
67.8
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Download Speed Experience
in Bulacan
in Mbps
Globe
7.8
Smart
10.7
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Upload Speed Experience
in Bulacan
in Mbps
Globe
2.0
Smart
3.6
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Latency Experience
in Bulacan
in ms
Globe
53.3
Smart
61.8
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4G Availability
in Bulacan
in %
Globe
84.9
Smart
83.5
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Camarines Sur

Video Experience
in Camarines Sur
in 0-100 points
Globe
38.1
Smart
49.8
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Games Experience
in Camarines Sur
in 0-100 points
Globe
32.5
Smart
36.8
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Voice App Experience
in Camarines Sur
in 0-100 points
Globe
57.7
Smart
64.4
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Download Speed Experience
in Camarines Sur
in Mbps
Globe
6.4
Smart
10.1
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Upload Speed Experience
in Camarines Sur
in Mbps
Globe
1.4
Smart
3.4
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Latency Experience
in Camarines Sur
in ms
Globe
74.8
Smart
64.8
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4G Availability
in Camarines Sur
in %
Globe
61.0
Smart
75.9
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Cavite

Video Experience
in Cavite
in 0-100 points
Globe
38.4
Smart
48.0
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Games Experience
in Cavite
in 0-100 points
Globe
35.7
Smart
36.5
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Voice App Experience
in Cavite
in 0-100 points
Globe
63.8
Smart
63.1
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Download Speed Experience
in Cavite
in Mbps
Globe
7.3
Smart
8.1
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Upload Speed Experience
in Cavite
in Mbps
Globe
1.9
Smart
3.3
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Latency Experience
in Cavite
in ms
Globe
50.4
Smart
62.9
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4G Availability
in Cavite
in %
Globe
79.1
Smart
77.2
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Cebu

Video Experience
in Cebu
in 0-100 points
Globe
37.0
Smart
53.2
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Games Experience
in Cebu
in 0-100 points
Globe
35.7
Smart
37.4
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Voice App Experience
in Cebu
in 0-100 points
Globe
62.8
Smart
66.4
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Download Speed Experience
in Cebu
in Mbps
Globe
6.1
Smart
8.2
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Upload Speed Experience
in Cebu
in Mbps
Globe
2.0
Smart
3.6
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Latency Experience
in Cebu
in ms
Globe
67.0
Smart
62.7
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4G Availability
in Cebu
in %
Globe
78.0
Smart
88.2
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Davao del Sur

Video Experience
in Davao del Sur
in 0-100 points
Globe
39.6
Smart
54.7
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Games Experience
in Davao del Sur
in 0-100 points
Globe
36.7
Smart
36.5
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Voice App Experience
in Davao del Sur
in 0-100 points
Globe
64.8
Smart
63.2
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Download Speed Experience
in Davao del Sur
in Mbps
Globe
7.1
Smart
8.9
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Upload Speed Experience
in Davao del Sur
in Mbps
Globe
2.3
Smart
4.2
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Latency Experience
in Davao del Sur
in ms
Globe
67.5
Smart
79.4
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4G Availability
in Davao del Sur
in %
Globe
79.9
Smart
87.2
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Iloilo

Video Experience
in Iloilo
in 0-100 points
Globe
31.6
Smart
51.0
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Games Experience
in Iloilo
in 0-100 points
Globe
34.6
Smart
35.0
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Voice App Experience
in Iloilo
in 0-100 points
Globe
61.1
Smart
61.3
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Download Speed Experience
in Iloilo
in Mbps
Globe
5.7
Smart
8.9
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Upload Speed Experience
in Iloilo
in Mbps
Globe
1.9
Smart
3.5
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Latency Experience
in Iloilo
in ms
Globe
85.8
Smart
77.5
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4G Availability
in Iloilo
in %
Globe
72.0
Smart
85.2
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Laguna

Video Experience
in Laguna
in 0-100 points
Globe
40.1
Smart
44.6
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Games Experience
in Laguna
in 0-100 points
Globe
35.1
Smart
36.1
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Voice App Experience
in Laguna
in 0-100 points
Globe
62.7
Smart
62.4
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Download Speed Experience
in Laguna
in Mbps
Globe
7.5
Smart
7.9
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Upload Speed Experience
in Laguna
in Mbps
Globe
1.8
Smart
3.4
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Latency Experience
in Laguna
in ms
Globe
54.3
Smart
59.9
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4G Availability
in Laguna
in %
Globe
75.2
Smart
76.2
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Leyte

Video Experience
in Leyte
in 0-100 points
Globe
29.4
Smart
42.3
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Games Experience
in Leyte
in 0-100 points
Globe
32.9
Smart
34.2
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Voice App Experience
in Leyte
in 0-100 points
Globe
57.3
Smart
57.6
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Download Speed Experience
in Leyte
in Mbps
Globe
4.5
Smart
6.8
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Upload Speed Experience
in Leyte
in Mbps
Globe
1.4
Smart
3.2
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Latency Experience
in Leyte
in ms
Globe
96.2
Smart
97.9
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4G Availability
in Leyte
in %
Globe
68.2
Smart
75.1
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Metropolitan Manila

Video Experience
in Metropolitan Manila
in 0-100 points
Globe
46.8
Smart
64.6
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Games Experience
in Metropolitan Manila
in 0-100 points
Globe
38.4
Smart
39.3
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Voice App Experience
in Metropolitan Manila
in 0-100 points
Globe
69.6
Smart
70.0
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Download Speed Experience
in Metropolitan Manila
in Mbps
Globe
9.8
Smart
15.4
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Upload Speed Experience
in Metropolitan Manila
in Mbps
Globe
2.7
Smart
4.9
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Latency Experience
in Metropolitan Manila
in ms
Globe
47.5
Smart
40.2
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4G Availability
in Metropolitan Manila
in %
Globe
87.5
Smart
90.1
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Misamis Oriental

Video Experience
in Misamis Oriental
in 0-100 points
Globe
37.3
Smart
55.5
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Games Experience
in Misamis Oriental
in 0-100 points
Globe
36.9
Smart
37.5
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Voice App Experience
in Misamis Oriental
in 0-100 points
Globe
67.4
Smart
68.4
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Download Speed Experience
in Misamis Oriental
in Mbps
Globe
6.7
Smart
10.6
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Upload Speed Experience
in Misamis Oriental
in Mbps
Globe
2.2
Smart
4.7
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Latency Experience
in Misamis Oriental
in ms
Globe
66.1
Smart
77.4
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4G Availability
in Misamis Oriental
in %
Globe
77.8
Smart
82.7
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Negros Occidental

Video Experience
in Negros Occidental
in 0-100 points
Globe
31.7
Smart
47.7
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Games Experience
in Negros Occidental
in 0-100 points
Globe
34.4
Smart
35.8
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Voice App Experience
in Negros Occidental
in 0-100 points
Globe
59.5
Smart
63.5
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Download Speed Experience
in Negros Occidental
in Mbps
Globe
5.2
Smart
7.7
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Upload Speed Experience
in Negros Occidental
in Mbps
Globe
1.8
Smart
3.7
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Latency Experience
in Negros Occidental
in ms
Globe
74.6
Smart
88.6
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4G Availability
in Negros Occidental
in %
Globe
68.4
Smart
86.1
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Nueva Ecija

Video Experience
in Nueva Ecija
in 0-100 points
Globe
35.3
Smart
52.7
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Games Experience
in Nueva Ecija
in 0-100 points
Globe
34.9
Smart
36.8
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Voice App Experience
in Nueva Ecija
in 0-100 points
Globe
61.4
Smart
65.5
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Download Speed Experience
in Nueva Ecija
in Mbps
Globe
6.8
Smart
8.4
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Upload Speed Experience
in Nueva Ecija
in Mbps
Globe
1.5
Smart
3.8
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Latency Experience
in Nueva Ecija
in ms
Globe
60.4
Smart
59.2
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4G Availability
in Nueva Ecija
in %
Globe
70.9
Smart
72.6
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Palawan

Video Experience
in Palawan
in 0-100 points
Globe
37.0
Smart
50.9
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Games Experience
in Palawan
in 0-100 points
Globe
33.3
Smart
35.2
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Voice App Experience
in Palawan
in 0-100 points
Globe
59.7
Smart
64.1
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Download Speed Experience
in Palawan
in Mbps
Globe
6.6
Smart
8.8
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Upload Speed Experience
in Palawan
in Mbps
Globe
1.6
Smart
2.2
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Latency Experience
in Palawan
in ms
Globe
68.4
Smart
87.7
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4G Availability
in Palawan
in %
Globe
66.7
Smart
74.4
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Pampanga

Video Experience
in Pampanga
in 0-100 points
Globe
35.9
Smart
52.9
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Games Experience
in Pampanga
in 0-100 points
Globe
36.3
Smart
37.4
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Voice App Experience
in Pampanga
in 0-100 points
Globe
65.3
Smart
65.9
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Download Speed Experience
in Pampanga
in Mbps
Globe
7.5
Smart
9.2
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Upload Speed Experience
in Pampanga
in Mbps
Globe
2.1
Smart
4.0
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Latency Experience
in Pampanga
in ms
Globe
57.5
Smart
69.6
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4G Availability
in Pampanga
in %
Globe
78.1
Smart
79.6
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Pangasinan

Video Experience
in Pangasinan
in 0-100 points
Globe
38.5
Smart
49.7
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Games Experience
in Pangasinan
in 0-100 points
Globe
34.7
Smart
36.3
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Voice App Experience
in Pangasinan
in 0-100 points
Globe
61.1
Smart
63.6
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Download Speed Experience
in Pangasinan
in Mbps
Globe
7.8
Smart
8.8
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Upload Speed Experience
in Pangasinan
in Mbps
Globe
1.8
Smart
3.8
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Latency Experience
in Pangasinan
in ms
Globe
64.2
Smart
57.5
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4G Availability
in Pangasinan
in %
Globe
71.5
Smart
68.0
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Quezon

Video Experience
in Quezon
in 0-100 points
Globe
37.3
Smart
52.1
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Games Experience
in Quezon
in 0-100 points
Globe
35.4
Smart
35.5
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Voice App Experience
in Quezon
in 0-100 points
Globe
63.6
Smart
60.7
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Download Speed Experience
in Quezon
in Mbps
Globe
6.9
Smart
9.2
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Upload Speed Experience
in Quezon
in Mbps
Globe
1.9
Smart
3.8
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Latency Experience
in Quezon
in ms
Globe
59.1
Smart
67.1
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4G Availability
in Quezon
in %
Globe
64.5
Smart
66.7
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Rizal

Video Experience
in Rizal
in 0-100 points
Globe
40.4
Smart
53.2
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Games Experience
in Rizal
in 0-100 points
Globe
37.4
Smart
36.7
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Voice App Experience
in Rizal
in 0-100 points
Globe
68.0
Smart
64.1
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Download Speed Experience
in Rizal
in Mbps
Globe
7.6
Smart
9.1
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Upload Speed Experience
in Rizal
in Mbps
Globe
1.8
Smart
4.0
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Latency Experience
in Rizal
in ms
Globe
52.1
Smart
45.3
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4G Availability
in Rizal
in %
Globe
81.6
Smart
86.5
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South Cotabato

Video Experience
in South Cotabato
in 0-100 points
Globe
33.0
Smart
47.0
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Games Experience
in South Cotabato
in 0-100 points
Globe
34.4
Smart
34.6
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Voice App Experience
in South Cotabato
in 0-100 points
Globe
60.2
Smart
59.4
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Download Speed Experience
in South Cotabato
in Mbps
Globe
6.2
Smart
8.5
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Upload Speed Experience
in South Cotabato
in Mbps
Globe
1.5
Smart
3.3
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Latency Experience
in South Cotabato
in ms
Globe
71.9
Smart
88.3
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4G Availability
in South Cotabato
in %
Globe
71.9
Smart
83.1
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Tarlac

Video Experience
in Tarlac
in 0-100 points
Globe
37.2
Smart
50.6
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Games Experience
in Tarlac
in 0-100 points
Globe
33.6
Smart
36.4
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Voice App Experience
in Tarlac
in 0-100 points
Globe
56.2
Smart
63.8
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Download Speed Experience
in Tarlac
in Mbps
Globe
7.3
Smart
12.3
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Upload Speed Experience
in Tarlac
in Mbps
Globe
1.8
Smart
4.0
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Latency Experience
in Tarlac
in ms
Globe
53.8
Smart
67.5
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4G Availability
in Tarlac
in %
Globe
75.1
Smart
75.0
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Zambales

Video Experience
in Zambales
in 0-100 points
Globe
43.2
Smart
46.4
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Games Experience
in Zambales
in 0-100 points
Globe
36.0
Smart
35.4
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Voice App Experience
in Zambales
in 0-100 points
Globe
64.9
Smart
61.5
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Download Speed Experience
in Zambales
in Mbps
Globe
8.3
Smart
6.3
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Upload Speed Experience
in Zambales
in Mbps
Globe
1.9
Smart
3.1
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Latency Experience
in Zambales
in ms
Globe
59.2
Smart
73.5
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4G Availability
in Zambales
in %
Globe
77.5
Smart
72.9
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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