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When Myanmar first launched their 4G networks, the average speeds we saw were inflated by the low amount of traffic, partly influenced by the share of devices being skewed more towards 3G. Combined with the reality of steadily increasing data allowances by operators, it meant that their once-impressive average 4G speeds have taken a hit and are now seeing the effects of network congestion. Our data indirectly reflects the adoption of 4G via our 4G Availability metric, which has seen steady growth over the past few reports, indicating a possible explanation for why three operators saw a decrease in Download Speed Experience. Our first report on Myanmar was published before Mytel was launched, and our users on the three operators at the time saw average 4G speeds higher than 28 Mbps. A year later, we found that these speeds have fallen to 20-26 Mbps, and in this report we see the trend continue. Today, at 26 Mbps, only Ooredoo still offers 4G Download Speeds higher than 20 Mbps.
Our new Voice App Experience metric, which measures users’ experience over voice communication apps such as WhatsApp or Skype, found all four operators placed squarely in the Acceptable call quality range, with just over 3 points separating MPT from Ooredoo. Seeing as Ooredoo is just one point away from the next category, it would come as no surprise to see one or more operators providing a Good Voice App Experience in our next report.
Ooredoo and MPT are the only operators to have increased their Video Experience score since our May report. Although their scores increased by just over 1 point, it’s a much better situation than the one faced by Telenor, who sees its Video Experience score drop by 1.8 points. Mytel, who has not seen a change since the past report, is still enjoying a comfortable 3.8 point lead, although Ooredoo is on the verge of joining Mytel in providing a Very Good Video Experience.
Continuing the trend of increasing 4G Availability, Telenor and MPT shot past the 80% mark, while Ooredoo sees theirs decrease by almost 3 percentage points. This now makes Ooredoo the only operator to see less than 80%, in a surprising turn of events since our last report when it ranked second. Meanwhile Mytel further increased their score and is just 0.5 percentage points away from reaching the coveted 95% milestone.
While the other three operators have been making slow but steady progress towards improving their latency, our Telenor users saw their waiting time delayed by an additional 13 milliseconds compared to our last report. This added delay equally affected 3G as well as 4G latencies. Notably, the other three operators improved different aspects of their overall Latency Experience: MPT improved its 3G Latency alone by 6ms, Ooredoo improved both 3G and 4G latencies by around 6ms, while 4G-focused Mytel improved its 4G Latency by almost 2ms. However, these changes were not enough to impact the rankings.
| Mobile Experience Awards Myanmar | ||||
|---|---|---|---|---|
October 2019,
Myanmar Report
|
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
4G Availability
| ||||
Video Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
Latency Experience
| ||||
|
Mobile Experience Awards Winners
|
October 2019,
Myanmar
|
|---|---|
|
4G Availability
|
M
Mytel
|
|
Video Experience
|
M
Mytel
|
|
Upload Speed Experience
|
O
Ooredoo
|
|
Latency Experience
|
T
Telenor
|
|
Mobile Experience Awards Draws
|
October 2019, Myanmar
|
|---|---|
|
Voice App Experience
|
O
Ooredoo
M
Mytel
|
|
Download Speed Experience
|
O
Ooredoo
M
Mytel
|
|
Video Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 67.9 (± 1.20) | 74.4 (± 1.01) | 65.5 (± 1.14) | 68.6 (± 0.92) |
|
3G Video Experience
| 46.3 (± 1.94) | 48.3 (± 2.62) | 46.2 (± 1.99) | — |
| 4G Video Experience | in 0-100 points |
|
M
MPT
|
68 (± 1.20) |
|
O
Ooredoo
|
74 (± 1.01) |
|
T
Telenor
|
66 (± 1.14) |
|
M
Mytel
|
69 (± 0.92) |
| 3G Video Experience | in 0-100 points |
|
M
MPT
|
46 (± 1.94) |
|
O
Ooredoo
|
48 (± 2.62) |
|
T
Telenor
|
46 (± 1.99) |
|
M
Mytel
|
— |
|
Voice App Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 79.1 (± 0.87) | 82.0 (± 0.86) | 79.4 (± 0.71) | 77.8 (± 1.05) |
|
3G Voice App Experience
| 71.0 (± 1.80) | 74.2 (± 2.44) | 72.9 (± 1.83) | — |
| 4G Voice App Experience | in 0-100 points |
|
M
MPT
|
79 (± 0.87) |
|
O
Ooredoo
|
82 (± 0.86) |
|
T
Telenor
|
79 (± 0.71) |
|
M
Mytel
|
78 (± 1.05) |
| 3G Voice App Experience | in 0-100 points |
|
M
MPT
|
71 (± 1.80) |
|
O
Ooredoo
|
74 (± 2.44) |
|
T
Telenor
|
73 (± 1.83) |
|
M
Mytel
|
— |
|
Download Speed Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 19.6 (± 0.50) | 25.9 (± 0.66) | 18.0 (± 0.47) | 18.0 (± 0.43) |
|
3G Download Speed
| 5.5 (± 0.18) | 5.6 (± 0.23) | 5.8 (± 0.18) | — |
| 4G Download Speed | in Mbps |
|
M
MPT
|
20 (± 0.50) |
|
O
Ooredoo
|
26 (± 0.66) |
|
T
Telenor
|
18 (± 0.47) |
|
M
Mytel
|
18 (± 0.43) |
| 3G Download Speed | in Mbps |
|
M
MPT
|
6 (± 0.18) |
|
O
Ooredoo
|
6 (± 0.23) |
|
T
Telenor
|
6 (± 0.18) |
|
M
Mytel
|
— |
|
Upload Speed Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 9.8 (± 0.30) | 10.9 (± 0.38) | 7.2 (± 0.20) | 5.9 (± 0.18) |
|
3G Upload Speed
| 1.3 (± 0.05) | 1.4 (± 0.07) | 1.6 (± 0.05) | — |
| 4G Upload Speed | in Mbps |
|
M
MPT
|
10 (± 0.30) |
|
O
Ooredoo
|
11 (± 0.38) |
|
T
Telenor
|
7 (± 0.20) |
|
M
Mytel
|
6 (± 0.18) |
| 3G Upload Speed | in Mbps |
|
M
MPT
|
1 (± 0.05) |
|
O
Ooredoo
|
1 (± 0.07) |
|
T
Telenor
|
2 (± 0.05) |
|
M
Mytel
|
— |
|
Latency Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in ms | ||||
|
4G Latency
| 74.5 (± 0.57) | 73.1 (± 0.63) | 56.6 (± 1.84) | 79.3 (± 0.45) |
|
3G Latency
| 95.9 (± 1.33) | 104.0 (± 2.28) | 74.4 (± 2.89) | — |
| 4G Latency | in ms |
|
M
MPT
|
74 (± 0.57) |
|
O
Ooredoo
|
73 (± 0.63) |
|
T
Telenor
|
57 (± 1.84) |
|
M
Mytel
|
79 (± 0.45) |
| 3G Latency | in ms |
|
M
MPT
|
96 (± 1.33) |
|
O
Ooredoo
|
104 (± 2.28) |
|
T
Telenor
|
74 (± 2.89) |
|
M
Mytel
|
— |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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